Top 3 Core Objectives:
Welkeys aimed to efficiently handle their high volume of daily communications, prioritize urgent messages, and reduce response times.
Welkeys sought to manage the 50-60 daily guest messages efficiently, ensuring timely and appropriate responses.
The team wanted to shift from a bottom-up approach in their inbox to a priority-first method, addressing urgent messages promptly.
To uphold their promise of efficient guest service, Welkeys aimed to reduce response times, especially for urgent inquiries.