Why it matters:
Before using Optii’s housekeeping technology, Montrose at Beverly Hills was using the outdated method of a pen, paper, and a clipboard to organize its housekeeping operation and assign rooms to housekeepers manually. Without formal reporting or tracking structures in place, this process was incredibly time-consuming and inefficient - leaving managers and the teams without proper visibility of what rooms each housekeeper was working on at any given point.
Following the hotel’s adoption of Optii in May 2020, Montrose at Beverly Hills faced the challenge of adapting to the new ordinance in West Hollywood that passed in January 2022. The city council of West Hollywood passed a comprehensive ordinance that brought in legislation to protect the safety and security of hotel workers and improve their working conditions, following reports from hotel housekeeping staff of being assigned overly burdensome workloads and unexpected overtime. The ordinance presented a new challenge.
Optii centralizes operations for full visibility and improved team performance, manages room attendant and room status with intelligent automation, eliminating ineffective manual communications, and tracks and traces audit trails for cost-efficiency per occupied room.