How Optii helped Montrose at Beverly Hills Streamline its Operations

MARKETING

Just steps from the famous Sunset Strip, Montrose at Beverly Hills is an intimate hotel. Guests can take in the panoramic views of the Los Angeles skyline from the rooftop pool and bar or get together with friends over dinner and drinks at its restaurant and lounge. This city centre hotel is an urban resort in the hills, with luxury apartment-turned hotel interiors, it is the top choice for extended stays, relaxing weekends, or taking care of business.

Why it matters: Before using Optii’s housekeeping technology, Montrose at Beverly Hills was using the outdated method of a pen, paper, and a clipboard to organize its housekeeping operation and assign rooms to housekeepers manually. Without formal reporting or tracking structures in place, this process was incredibly time-consuming and inefficient - leaving managers and the teams without proper visibility of what rooms each housekeeper was working on at any given point. Following the hotel’s adoption of Optii in May 2020, Montrose at Beverly Hills faced the challenge of adapting to the new ordinance in West Hollywood that passed in January 2022. The city council of West Hollywood passed a comprehensive ordinance that brought in legislation to protect the safety and security of hotel workers and improve their working conditions, following reports from hotel housekeeping staff of being assigned overly burdensome workloads and unexpected overtime. The ordinance presented a new challenge.

Optii centralizes operations for full visibility and improved team performance, manages room attendant and room status with intelligent automation, eliminating ineffective manual communications, and tracks and traces audit trails for cost-efficiency per occupied room.

Top 3 Core Objectives: Montrose at Beverly Hills wanted to organize their hotel operations in real time and get up to code with the city's new ordinance regarding hotel workers.

Data-Driven Approach: Be able to support staff in real time using the data provided by Optii
New City Ordinance: With the new city ordinance, Montrose at Beverly Hills needed to update their system with the new requirements as quickly and seamlessly as possible.
Improve Turnaround Time: Housekeeping staff felt like there was no way to track progress or turnaround times when it came to cleaning in between guest check-ins and check-outs.

"Our experience with Optii has been great, it has provided me with the transparency and efficiency we needed to help increase the productivity of our housekeeping operation. I can now see the progress of my team and support them in areas where they need it."

Timothy Erkelens

Hotel Manager

Innovators Mentioned

Optii Solutions

Timothy Erkelens

Hotel Manager

Montrose at Beverly Hills

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👍 Hotel Manager Timothy Erkelens said that Montrose at Beverly Hills was able to improve operations.:

"Our experience with Optii has been great, it has provided me with the transparency and efficiency we needed to help increase the productivity of our housekeeping operation. I can now see the progress of my team and support them in areas where they need it."

⚖️ The selection process: During their research process, Timothy Erkelens evaluated Optii Solutions's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Optii Solutions was the best fit solution:

Hotel Manager Timothy Erkelens said, about their decision: "Everything from the roll-out, to the training, to the support staff at Optii has been incredibly user-friendly for myself and my staff and I can’t imagine running our team without it"

📈 The results: Since adopting Optii, Montrose at Beverly Hills has experienced a more efficient daily housekeeping operation, and the data-driven approach has enabled the Housekeeping Director to support staff to work more efficiently and achieve faster room turnaround times.

The housekeeping software provides our leadership team with access to detailed reports including statistics such as how long it takes each housekeeper to clean a room, the productivity of each team member, and even each housekeeper’s standards of cleaning. This has enabled the hotel to address areas in which each housekeeper requires additional training to ensure that every member of the team is operating to their full potential.
Optii was able to help adapt to the new regulations set by West Hollywood’s new ordinance. Optii was able to allocate rooms to each individual housekeepers’ schedule based on square footage, to ensure an even division of workload. Optii also provided us with real-time visibility into the progress of each room attendant, by providing metrics such as square footage cleaned and a breakdown of the number of departure cleans completed on each workday.
By centralizing operations Optii has also provided the hotel managers with unparalleled transparency and visibility over its operation, and they are even able to view the progress that each housekeeper is making and what room they are in, in real-time. It has eliminated ineffective manual communications with intelligent automation, so Montrose can throw away the outdated pen and paper and can rely on Optii’s technology which can be accessed from any device. Each housekeeper is now able to access their room assignments via Optii's mobile app, making the whole process more efficient.