How Staycity Transformed Their ApartHotel Operations

MARKETING

At Staycity ApartHotels, housekeeping was the single most labor cost. Because of this, they sought to optimize housekeeping management so hotel operations could run more timely and efficiently. Staycity decided to integrate Optii Housekeeping Solutions to improve productivity across 45+ properties.

Why it matters: With having over 8000 apartments across 45 properties, it was important to optimize housekeeping management. Staycity noticed that the pen and paper method of keeping up with staff schedules, room cleaning schedules, and communication amongst team members was slowing down turnaround times. By incorporating Optii Housekeeping Solutions into their day to day, Staycity was able to run a smoother Housekeeping operation at their properties.

Optii Housekeeping Solution is a data-driven platform that optimizes labor and cleaning sequences for planning efficiency and faster turnaround times. It employs predictive, intelligent AI to optimize room attendant routes in real-time to deliver cleaning efficiency and an excellent guest experience, centralizes operations for full visibility and improved team performance, and manages room attendant and room status with intelligent automation, eliminating ineffective manual communications.

Top 3 Core Objectives: Staycity ApartHotel was looking to do more than transform hotel operations, they were looking to transform guest experiences.

Save Minutes: Staycity was seeking to save minutes in between guest check-out and new guest check-in times in order to improve guest experiences.
Ditching Manual Management: Staycity wanted to switch to a platform that allows management to coordinate staff cleaning schedules and plan turn around times in real time.
Improving Guest Experiences: Staycity looked to improve guest experiences by improving efficiency on the backend.

"Optii has made us more productive while making our jobs easier. We’ve been able to increase productivity by 20%, reduce Housekeeping team turnover by 10% and have every room ready for the next guest nearly 2 hours quicker. The ability to see the teams' live progress enables us to pull resources more effectively."

Lloyd Green

Head of Operational Excellence

Innovators Mentioned

Optii Solutions

Lloyd Green

Head of Operational Excellence

Staycity ApartHotels

Featured success stories for you

How Saratoga Arms Achieved a 22X ROI with ThinkReservations and Google Hotel Ads

Saratoga Arms & ThinkReservations

AI-Powered Messaging Helps Paradise Resort Achieve 12% More Direct Bookings & 82% WhatsApp Engagement

Paradise Resort Gold Coast & HiJiffy

Turning Guest Engagement into Unprecedented Revenue Gains

OTH Hotels & Resorts & The Guestbook

👍 Head of Operational Excellence Lloyd Green said that Staycity's operations have transformed in a few short months.:

"Optii has made us more productive while making our jobs easier. We’ve been able to increase productivity by 20%, reduce Housekeeping team turnover by 10% and have every room ready for the next guest nearly 2 hours quicker. The ability to see the teams' live progress enables us to pull resources more effectively."

⚖️ The selection process: During their research process, Lloyd Green evaluated Optii Solutions's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Optii Solutions was the best fit solution:

Head of Operational Excellence Lloyd Green said, about their decision: "Our goal with Optii was to shorten the gap between each room clean. From this, we’ve been able to make remarkable savings without compromising on cleanliness. We adopted Optii during a challenging time for the hospitality industry, with labor shortages at a high. Optii has helped us to incentivize our teams and ensure they feel a part of making every guest’s stay great."

📈 The results: Staycity choose Optii to drive transformation and innovation in their operation across a broad portfolio of properties. After only a few short months, they're seeing impressive impact on guest experience, team performance and satisfaction, and profit.

By utilizing Optii, Staycity was able to cut down labor costs by 20% while increasing productivity by 25%. Being able to shorten the time between room cleans, Staycity was not only able to maintain the same level of cleanliness but increase the efficiency of the process.
Housekeeping Manager, Luis, used to come to work and spend a lot of time trying to figure where his room attendants were, if they needed help, and what rooms still needed to be turned around. With Optii, he was able to coordinate with his staff in real time. He remarks, "With Optii I'm able to run my housekeeping operation in just 15 minutes," whereas before it took him over an hour each morning.
By incorporating Optii into day to day operations across Staycity properties, hotel staff were able to improve guest experiences by having the time to address their needs in a more efficient manner. Moreover, by having actual data to point to when discussing operations, Staycity is able to address concerns and changes in real time.