MARKETING

Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Verified case study Hotel Tech Report has reached out to hoteliers at Bali Mandira Resort & Spa to verify this case study.
Case study header image
Bali Mandira Beach Resort & Spa is considered a classic Balinese hotel with a modern twist. Truly a seaside paradise with spacious grounds, white sandy beaches and beautiful sea views, it’s a holiday destination in “heaven on Earth” that is known for its warm hospitality. A number of outstanding facilities are available for guests of all ages. From a lagoon-style seaside swimming pool, pool bar, beach club, kids club, exotic spa, to meeting rooms and conference facilities. The five-star resort also offers entertainment such as live music and DJs, cultural performances, and children’s activities for guests with families.
Why it matters: Tackling the high error rate in daily operations

  • Bali Mandira Beach Resort & Spa is far from a newbie in the hotel industry. Established in 1981, this 189-room resort has tried various hotel platforms and experienced a number of trials and errors. Wibawa explained that after a long search, the resort now places its trust in SiteMinder.

Top 3 Core Objectives: To look for hotel tech solutions that are easy to navigate.

  • Increase in ADR: Ability to quickly update rates and reduce errors.

  • Manage room prices: To set discounts on certain dates when the room rate is yielding.

  • Boost number of bookings: SiteMinder unlocks and optimises hotel distribution across multiple booking channels.

SiteMinder

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

4.6 2188 REVIEWS

Innovators Mentioned

Bali Mandira Resort & Spa
SiteMinder
WY
Wibawa Yoga
Hotel Tech Report reached out to Wibawa Yoga who verified this case study.

Cluster Ecommerce Manager

Bali Mandira Resort & Spa

"The channel manager on SiteMinder’s platform is the most complete channel manager. Around 70% of our guests come from Australia and we are currently connected to more than 20 booking channels."

Wibawa Yoga

Cluster Ecommerce Manager

👍 Cluster Ecommerce Manager Wibawa Yoga said that SiteMinder's Channel Manager able to connect to multiple booking channels:

  • "The channel manager on SiteMinder’s platform is the most complete channel manager. Around 70% of our guests come from Australia and we are currently connected to more than 20 booking channels."

⚖️ The selection process: During their research process, Wibawa Yoga evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

  • Cluster Ecommerce Manager Wibawa Yoga said, about their decision: "We have been using SiteMinder since 2015. We find the channel manager especially useful."

📈 The results: Wibawa explained that of all the hotel tech solutions he has ever used, SiteMinder is the easiest one to navigate.

  • “Since using SiteMinder, Bali Mandira Beach Resort & Spa has also seen an increase in bookings of around 15-20%,” Wibawa continued.

  • Thanks to the ability to quickly update rates and reduce errors, the average daily rate at Bali Mandira has increased.

  • The margin of error is the smallest. Before using SiteMinder, we experienced a high margin of errors.

You may also enjoy

Brady Hotels & Apartments gains game-changing support and success with SiteMinder
Brady Hotels & SiteMinder
Aligned Corporate Residences runs four locations seamlessly with SiteMinder.
Aligned Corporate Residences & SiteMinder
Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder
Corporate Living Accommodation & SiteMinder
View more

Keep up with the latest hotel tech tips, trends and insights with HTR’s monthly newsletter, theRewind

Join 50,237 executives from top brands like Accor, Marriott, Viceroy, Shangri-La, Rosewood, Expedia and AirBnB and get the latest innovations and insights delivered to your inbox once a month.