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Ratings Snapshot
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Ranked #2 out of 33 in Housekeeping Software
ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreALICE Housekeeping Overview
ALICE Housekeeping Overview
Enable your housekeeping department to be in constant communication with mobile functionality for all users to send and receive requests from each department, wherever they are on property. With housekeeping integrated into your hotel’s PMS, gain instant insight into room status.
About ALICE View website
Founded in 2013 | Headquarters in New York United States | 107 employeesALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...
Other Products by ALICE
Integrates with
- Property Management Systems
- Mobile Key & Keyless Entry
- Finance & Accounting Software
What customers love about ALICE Housekeeping
Revenue Manager in Laguna Beach (United States)
It allows our team to submit both guest and staff requests and assign them to different departments such as Housekeeping, Engineering, Guest Services, Food & Beverage, etc. An example would be that a guest is requesting ...
Director of Housekeeping in Irving (United States)
It’s a quick way to communicate calls to staff It records calls for measuring timeliness Keeps tracks of maintenance calls for follow up
Director of Operations
ALICE allows our team to communicate more effectively and efficiently. The result is better customer service.
Expert Q&A and Partner Recommendations
What does this product or service do well?
Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (7)What differentiates this product or service from the competition?
The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (7)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (7)Features
Clients & references
References & testimonials

"We do recommend ALICE to other hotels since it is a way to facilitate work with perfection. ALICE is very practical because it allows us to save time across all daily operations: luggage, transfers, ...
Case studies
- Not Your Typical COVID Story: $1.3 Million in New Revenue + Happier Hotel Guests & Staff
- Clarion Hotel The Hub
- Elevating the World's Leading Luxury Hotel Experience
- Royal Mansour Marrakech
Active Markets
- Central America
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- United States of America
- Mexico
- Sweden
- Norway
- Canada
- Aruba
- Japan
- United Kingdom
January 11, 2023
ALICE Housekeeping Review: Great service
General manager from Resorts in Hopkins (Belize)
What do you like most?
- fast and efficient as you request they assist - reliable and dependable to get your work be easier in every day task.
What do you dislike or think could be improved?
I have nothing to say about improvements, continuing doing the great job , especially during this covid service n reliableness is a key.
December 15, 2022
ALICE Housekeeping Review: Can't live without it!
Housekeeping Manager from Luxury Hotels in San Diego (United States of America)
What do you like most?
The best Housekeeping Software out there, seamless rooms assignment, guests' requests and SMS feature that's critical to the operation, Tracking the room attendant progress a big plus as well!
What do you dislike or think could be improved?
The ability to have the hotel create sections room assignment, and to sort the room attendant section assignment by alphabetical order
December 15, 2022
ALICE Housekeeping Review: Ability to create work request right on the spot
Manager from Luxury Hotels in Anchorage (United States of America)
What do you like most?
the ability to create work order on the spot , show pictures of work area to be fixed or repaired, assign immediately with a picture,
What do you dislike or think could be improved?
the ability to update work order lists, pieces of equipment, have or schedule more on line seminars, ease of access to close out work orders.
December 12, 2022
ALICE Housekeeping Review: Communication between employees
General Manager from Branded Hotels in Annapolis (United States of America)
What do you like most?
- messaging system - ticket system - easy to alert housekeeping or engineering of issues guests have in the hotel
What do you dislike or think could be improved?
It could use a better alert system to let us know when guests message us, otherwise there's nothing to improve
December 11, 2022
ALICE Housekeeping Review: Alice = Amazing Logistical Integrated Customer Experience
Front Desk Agent from Branded Hotels in Long Beach (United States of America)
What do you like most?
I love that ALICE makes it easier for me to sending messaging to housekeeping and maintenance when I need to send any work orders or room cleaning. It is easy to schedule for a room to be clean and for me...
What do you dislike or think could be improved?
I think one thing I would like is maybe a video or some type of training so I can use Alice to the fullest. Another thing I would like to see if there is better ways to send text messages to guests in the...
December 10, 2022
ALICE Housekeeping Review: Love ALICE!
Front Desk Agent from Resorts in Montgomery (United States of America)
What do you like most?
- The accountability for each request made. - Being able to see previous requests. - Being about to assign specific tasks.
What do you dislike or think could be improved?
- Notifications for unassigned tasks for each department. Other than that I wouldn't change anything about ALICE, I think its an amazing way to keept track of requests.
Pricing
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General Manager
An App that does it all from Front Desk to Housekeeping to Engineering to Guest communication. Guest Support from email to phone and they answer their phone on a 1st ring. Great Job Team Alice.