ALICE Housekeeping

Ranked 2 (out of 33) in Housekeeping Software

Housekeeping Software

More Done, Less Redone

Ratings Snapshot

Certificate of Excellence
Read 265 reviews
93%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 33 in Housekeeping Software

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.5/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 117 verified reviews
    93%
  • Resorts 75 verified reviews
    93%
  • Boutiques 57 verified reviews
    91%
  • Branded Hotels 34 verified reviews
    94%
  • Bed & Breakfast & Inns 17 verified reviews
    95%
  • Vacation Rentals & Villas 16 verified reviews
    98%
  • Airport/Conference Hotels 14 verified reviews
    89%
  • City Center Hotels 13 verified reviews
    98%
  • RV Parks & Campgrounds 6 verified reviews
    85%
  • Limited Service & Budget Hotels 5 verified reviews
    100%
  • Extended Stay & Serviced Apartments 5 verified reviews
    98%
  • Casinos 4 verified reviews
    83%
  • Hostels 3 verified reviews
    83%
  • Motels 1 verified reviews
    100%

ALICE Housekeeping Overview

ALICE Housekeeping Overview

Enable your housekeeping department to be in constant communication with mobile functionality for all users to send and receive requests from each department, wherever they are on property. With housekeeping integrated into your hotel’s PMS, gain instant insight into room status.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Property Management Systems
  • Mobile Key & Keyless Entry
  • Finance & Accounting Software
Browse integrations (13 verified)

What customers love about ALICE Housekeeping

Like 93% recommend

General Manager

An App that does it all from Front Desk to Housekeeping to Engineering to Guest communication. Guest Support from email to phone and they answer their phone on a 1st ring. Great Job Team Alice.

Revenue Manager in Laguna Beach (United States)

It allows our team to submit both guest and staff requests and assign them to different departments such as Housekeeping, Engineering, Guest Services, Food & Beverage, etc. An example would be that a guest is requesting ...

Director of Housekeeping in Irving (United States)

It’s a quick way to communicate calls to staff It records calls for measuring timeliness Keeps tracks of maintenance calls for follow up

Director of Operations

ALICE allows our team to communicate more effectively and efficiently. The result is better customer service.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Want to go behind the scenes and see how ALICE Housekeeping works?

Clients & references

References & testimonials

Testimonial avatar
"We do recommend ALICE to other hotels since it is a way to facilitate work with perfection. ALICE is very practical because it allows us to save time across all daily operations: luggage, transfers, ...
Clément Fabiani Rooms Division Director at the Royal Mansour Marrakech

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Sweden
  • Norway
  • Canada
  • Aruba
  • Japan
  • United Kingdom

265 Verified ALICE Reviews

Likelihood to Recommend
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January 11, 2023

ALICE Housekeeping Review: Great service

General manager from Resorts in Hopkins (Belize)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- fast and efficient as you request they assist - reliable and dependable to get your work be easier in every day task.

What do you dislike or think could be improved?

I have nothing to say about improvements, continuing doing the great job , especially during this covid service n reliableness is a key.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 15, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control. Thanks for your review and feedback! 

December 15, 2022

ALICE Housekeeping Review: Can't live without it!

Housekeeping Manager from Luxury Hotels in San Diego (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

The best Housekeeping Software out there, seamless rooms assignment, guests' requests and SMS feature that's critical to the operation, Tracking the room attendant progress a big plus as well!

What do you dislike or think could be improved?

The ability to have the hotel create sections room assignment, and to sort the room attendant section assignment by alphabetical order

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
4
arrow review On Dec 15, 2022 Lorenzo P. from ALICE replied:
 We are happy to hear how ALICE serves your team and helps improve guest relationships. Thanks for yo... 

December 15, 2022

ALICE Housekeeping Review: Ability to create work request right on the spot

Manager from Luxury Hotels in Anchorage (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

the ability to create work order on the spot , show pictures of work area to be fixed or repaired, assign immediately with a picture,

What do you dislike or think could be improved?

the ability to update work order lists, pieces of equipment, have or schedule more on line seminars, ease of access to close out work orders.

Customer Support
4
Ease of Use
3
Value for money
4
Implementation
4
arrow review On Dec 16, 2022 Lorenzo P. from ALICE replied:
 Thanks for your review of ALICE! We appreciate your feedback and suggestions, as it helps us to grow... 

December 12, 2022

ALICE Housekeeping Review: Communication between employees

General Manager from Branded Hotels in Annapolis (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

- messaging system - ticket system - easy to alert housekeeping or engineering of issues guests have in the hotel

What do you dislike or think could be improved?

It could use a better alert system to let us know when guests message us, otherwise there's nothing to improve

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a
arrow review On Dec 14, 2022 Lorenzo P. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control and connected in real time. Thanks for ... 

December 11, 2022

ALICE Housekeeping Review: Alice = Amazing Logistical Integrated Customer Experience

Front Desk Agent from Branded Hotels in Long Beach (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

I love that ALICE makes it easier for me to sending messaging to housekeeping and maintenance when I need to send any work orders or room cleaning. It is easy to schedule for a room to be clean and for me...

What do you dislike or think could be improved?

I think one thing I would like is maybe a video or some type of training so I can use Alice to the fullest. Another thing I would like to see if there is better ways to send text messages to guests in the...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Dec 13, 2022 Lorenzo P. from ALICE replied:
 This is awesome to hear! Thanks for using ALICE to go digital with your operations. We appreciate yo... 

December 10, 2022

ALICE Housekeeping Review: Love ALICE!

Front Desk Agent from Resorts in Montgomery (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

- The accountability for each request made. - Being able to see previous requests. - Being about to assign specific tasks.

What do you dislike or think could be improved?

- Notifications for unassigned tasks for each department. Other than that I wouldn't change anything about ALICE, I think its an amazing way to keept track of requests.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 13, 2022 Lorenzo P. from ALICE replied:
 Thanks for your review of ALICE! We love that our platform helps your housekeeping team stay organiz... 

Pricing

Monthly subscription (/room/month)

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Popular ALICE Housekeeping Integrations

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