ALICE Housekeeping

Ranked 1 (out of 27) in Housekeeping Software

Housekeeping Software

More Done, Less Redone

Ratings Snapshot

Certificate of Excellence
Read 226 reviews
93%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 27 in Housekeeping Software

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.5/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 82 verified reviews
    93%
  • Resorts 42 verified reviews
    93%
  • Boutiques 36 verified reviews
    88%
  • Branded Hotels 20 verified reviews
    95%
  • Airport/Conference Hotels 8 verified reviews
    88%
  • Vacation Rentals & Villas 6 verified reviews
    98%
  • City Center Hotels 4 verified reviews
    98%
  • Casinos 3 verified reviews
    93%
  • Extended Stay & Serviced Apartments 2 verified reviews
    100%
  • Hostels 2 verified reviews
    75%
  • Limited Service & Budget Hotels 2 verified reviews
    100%
  • Motels 1 verified reviews
    100%
  • Bed & Breakfast & Inns 1 verified reviews
    100%

ALICE Housekeeping Overview

ALICE Housekeeping Overview

Enable your housekeeping department to be in constant communication with mobile functionality for all users to send and receive requests from each department, wherever they are on property. With housekeeping integrated into your hotel’s PMS, gain instant insight into room status.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Property Management Systems
  • Finance & Accounting Software
Browse integrations (4 verified)

What customers love about ALICE Housekeeping

Like 93% recommend

General Manager from Resorts

An App that does it all from Front Desk to Housekeeping to Engineering to Guest communication. Guest Support from email to phone and they answer their phone on a 1st ring. Great Job Team Alice.

Revenue Manager from Luxury Hotels in Laguna Beach (United States)

It allows our team to submit both guest and staff requests and assign them to different departments such as Housekeeping, Engineering, Guest Services, Food & Beverage, etc. An example would be that a guest is requesting ...

Director of Housekeeping from Boutiques in Irving (United States)

It’s a quick way to communicate calls to staff It records calls for measuring timeliness Keeps tracks of maintenance calls for follow up

Director of Operations from Boutiques

ALICE allows our team to communicate more effectively and efficiently. The result is better customer service.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

Features

Other

22/24 features

Want to go behind the scenes and see how ALICE Housekeeping works?

Clients & references

References & testimonials

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Featured partners

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Awards & Certifications

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ALICE doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Sweden
  • Norway
  • Canada
  • Japan
  • Aruba
  • Cyprus

226 Verified ALICE Reviews

Likelihood to Recommend
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December 14, 2021

ALICE Housekeeping Review: It makes my job easier, it’s hard to imagine how it would be without it.

Housekeeping supervisor from Vacation Rentals & Villas in (Norway)

Recommend 10/10
Full blue star
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What do you like most?

I like that is constantly improving and it’s very easy to use. It’s great that I can se now number of guests in the room, room type and that I can move rooms from one station to another on my phone.

What do you dislike or think could be improved?

I think that the action of moving rooms to one station to another could be improved, it’s taking a lot of time.

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
4
arrow review On Dec 15, 2021 Halley S. from ALICE replied:
 This is awesome to hear! Thanks for using ALICE to go digital with your operations. We appreciate yo... 

December 14, 2021

ALICE Housekeeping Review: BEST!

Style Supervisor from Vacation Rentals & Villas in (Norway)

Recommend 10/10
Full blue star
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What do you like most?

Since we use ALICE our communication has reached another level. ALICE Staff is easy to use, fast and intuitive. With the help of ALICE Staff we were able to improve our team and communication between dep...

What do you dislike or think could be improved?

From the first day we use ALICE Staff I and other personnel have not identified minuses and hope not to have.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 15, 2021 Halley S. from ALICE replied:
 Thanks for your review of ALICE! We love that our platform helps your housekeeping team stay organiz... 

December 14, 2021

ALICE Housekeeping Review: 🔥 ALICE rocks 🔥

Style Supervisor from Vacation Rentals & Villas in (Norway)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy and simple way to update rooms in the system and get communication between the departments. Recently added options are also very helpful, it's visible that Alice is improving. Now it's possible to ...

What do you dislike or think could be improved?

Sometimes Alice shows wrong status of the room (for example in app room looks vdirty but in real it's occupied). Would be great if this could be fixed :)

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 15, 2021 Halley S. from ALICE replied:
 Wow! We love that the ALICE platform helps your team deliver exceptional guest service - easily &amp... 

November 14, 2021

ALICE Housekeeping Review: Great Tool!!

Resort Assistant Manager from Luxury Hotels in San José del Cabo (Mexico)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

ALICE is a magnificent tool that’s makes more easy our daily on our property. Is such a easiest to handle it and the advantage that’s delivers as Hotel is very valuable. We should discover it befor...

What do you dislike or think could be improved?

So far any change that my team need is implemented very quickly by ours champion on property and a hear that the responses that she receives at her requests from you is vertical fast.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE helps your team! So glad to hear that our platform frees up your t... 

November 12, 2021

ALICE Housekeeping Review: It is very user friendly.

Housekeeping Supervisor from Resorts in Santa Fe (United States of America)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

It auto translates any messages between staff. It also helps put priority on tasks on the homescreen and it updates them automatically.

What do you dislike or think could be improved?

It would be easier to be able to delete profiles. It would also help to be able to be able to nickname tasks.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control. Thanks for your review and feedback! 

November 12, 2021

ALICE Housekeeping Review: Notifications have improved

Front Desk Agent from Airport/Conference Hotels in Eugene (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I reviewed last year about how notifications were not popping up on our browsers and how this service would be amazing if that were to improve. Well, they listened and delivered! We are now receiving noti...

What do you dislike or think could be improved?

I think now that we have notifications fixed, Alice is great! One thing that could be improved is our alert system for the smartphone App. Whenever a phone is logged out of Alice, we still receive all not...

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 Thanks for your kind words and feedback! We are happy to know that we successfully delivered on your... 

Pricing

Monthly subscription (/room/month)

Recent News & Content

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Popular ALICE Housekeeping Integrations

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