Ratings Snapshot

Certificate of Excellence

Read 265 reviews

#2 Popularity index

HT SCORE

98 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 33 in Housekeeping Software

Ease of Use

4.7/5

ROI

4.5/5

Implementation

4.5/5

Customer Support

4.5/5

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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ALICE Housekeeping Overview

Enable your housekeeping department to be in constant communication with mobile functionality for all users to send and receive requests from each department, wherever they are on property. With housekeeping integrated into your hotel’s PMS, gain instant insight into room status.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

1/5

Integrates with

Property Management Systems
Mobile Key & Keyless Entry
Finance & Accounting Software

Browse integrations (13 verified)

What customers love about ALICE Housekeeping

93% recommend

General Manager

An App that does it all from Front Desk to Housekeeping to Engineering to Guest communication. Guest Support from email to phone and they answer their phone on a 1st ring. Great Job Team Alice.

Revenue Manager in Laguna Beach (United States)

It allows our team to submit both guest and staff requests and assign them to different departments such as Housekeeping, Engineering, Guest Services, Food & Beverage, etc. An example would be that a guest is requesting ...

Director of Housekeeping in Irving (United States)

It’s a quick way to communicate calls to staff It records calls for measuring timeliness Keeps tracks of maintenance calls for follow up

Director of Operations

ALICE allows our team to communicate more effectively and efficiently. The result is better customer service.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)

Showing all answers to: "What does this product or service do well?"

Kees Zorge Founder / CEO @ Omniboost BV

December 15, 2020, Kees regularly uses the

ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

ALICE and Oracle Hospitality integrate exchanging real time information that can have a major impact on the guest experience. We had been working with ALICE for many years and and their are very active in supporting initiatives such as Oracle Hospitality Inno...

Jiun Wang Marketing Manager @ React Mobile

November 24, 2020, Jiun has seen a demo of the

ALICE Housekeeping is a platform that enables lean hotel staff to work in the most efficient way by being in constant communication of requests. It's quick to assign rooms, has a real-time two-way PMS integration to check on multiple status of rooms, ability t...

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

November 19, 2020, Sarah heard from clients about the

ALICE connects all hotel departments for streamlined internal communications, task management and guest service delivery. Despite impressive functionality, the ALICE interface is exceptionally easy to use. It's very efficient for managing guest messaging and t...

Mike Provost Sr. Manager, Hotel Integrations Strategy @ Oracle Hospitality

December 12, 2019, Mike has seen a demo of the

ALICE has several apps, and all are well designed and easy to use. Their guest-facing functionality is carefully targeted to be relevant without the excess noise that tends to come along with some guest-facing offerings. Their staff-facing functionality is e...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Hotel staff we have worked with love using ALICE. ALICE has a user-friendly design, a strong customer support team, and a solid product that touches all departments of a hotel. Guest requests, simply spoken in the hotel room, are now seamlessly routed through...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Hotel staff we have worked with love using ALICE. ALICE has a user-friendly design, a strong customer support team, and a solid product that touches all departments of a hotel. Guest requests, simply spoken in the hotel room, are now seamlessly routed through...

Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)

Showing all answers to: "What differentiates this product or service from the competition?"

Kees Zorge Founder / CEO @ Omniboost BV

December 15, 2020, Kees regularly uses the

ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, de...

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

The ALICE team is always responsive and laser focused, this allow to deliver better projects and faster ROI for our joint customer. Solutions such as ALICE are critical and are at a very high demand by the market.

Jiun Wang Marketing Manager @ React Mobile

November 24, 2020, Jiun has seen a demo of the

The user interface is clean and easy-to-use with their intuitive design, which allows a team to learn and adopt the platform with little to no training. The ALICE platforms allows a hotel to integrate with new leading hotel technologies, which will save hotel...

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

November 19, 2020, Sarah heard from clients about the

From what we've heard from customers, ALICE truly does what it promises--it makes operations more efficient and powers personalized guest experiences. We've heard great things about their customer support team too--they're enthusiastic, knowledgeable, proactiv...

Mike Provost Sr. Manager, Hotel Integrations Strategy @ Oracle Hospitality

December 12, 2019, Mike has seen a demo of the

The functionality is excellent, but at the end of the day, It’s the people that really set ALICE apart. Working with their team as an integration partner, I’ve seen firsthand their high aptitude, engagement level, and attention to detail. Their passion f...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

ALICE is easy to work with. ALICE is the leading hotel operations software that effectively connects all of the departments in a hotel. ALICE’s software is highly customizable and their in-person launches provide great starting points for their customers. A...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

ALICE is easy to work with. ALICE is the leading hotel operations software that effectively connects all of the departments in a hotel. ALICE’s software is highly customizable and their in-person launches provide great starting points for their customers. A...

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Kees Zorge Founder / CEO @ Omniboost BV

December 15, 2020, Kees regularly uses the

If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they nee...

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

November 30, 2020, Fabricio has seen a demo of the

ALICE is a great solution with a proven and well tested connection against the OPERA Oracle Hospitality solution suite. A solid player with a strong presence and a very innovate solutions and team.

Jiun Wang Marketing Manager @ React Mobile

November 24, 2020, Jiun has seen a demo of the

Reach out to the ALICE team to see a free demo of their solution. They have received several industry awards, and have recently landed Curator Hotel & Resort Collection to be their preferred operations technology provider. Their team is also actively expandin...

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

November 19, 2020, Sarah heard from clients about the

Working with their development team on our integration, we've experienced first-hand the high level of engagement, expertise and passion behind ALICE. With ALICE, any hotel has a partner that brings results. Ask around--you'll find many happy ALICE clients fro...

Mike Provost Sr. Manager, Hotel Integrations Strategy @ Oracle Hospitality

December 12, 2019, Mike has seen a demo of the

Take a look, and see how the functionality can improve your business operations and guest/staff satisfaction. You won’t be disappointed. But more than that, talk to the people. Even a short conversation with their product and leadership teams will inform ...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Check it out. Schedule a demo with their team to ask all of your questions and see first-hand how easy the product is to use. An ALICE team member can walk you through all of their modules and tailor the demo to your property, so if you’re a small boutique ...

David Berger CEO @ Volara

December 05, 2019, David heard from clients about the

Check it out. Schedule a demo with their team to ask all of your questions and see first-hand how easy the product is to use. An ALICE team member can walk you through all of their modules and tailor the demo to your property, so if you’re a small boutique ...

+ 5 recommend

Recommended by

Jennifer Bumgardner Customer Success Manager @ INTELITY

Kees Zorge Founder / CEO @ Omniboost BV

Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality

Jiun Wang Marketing Manager @ React Mobile

Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System

Show More (3)

Are you a consultant or vendor that recommends ALICE? Leave a recommendation

Features

View all (6)

Inspections & Checklists

4/5 features

Inspection Module
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Automated Notifications
Custom Inspection Checklists

Receive customized checklists for each room and quickly assign tasks for any problems found

Scheduling

4/5 features

Deep Cleaning Scheduling
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor

Workflow Automation

4/5 features

Custom Rules & Prioritization
Drag-and-Drop Room Assignments
Two-Way PMS Integration
Automated Notifications
Automated Task Routing
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor
Lost & found
Open API

Messaging & Collaboration

4/5 features

Chat
Automated Notifications
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Guest requests

Analytics & Reporting

4/5 features

Performance Analytics Dashboard
Progress Tracking Dashboard

Use a single view to track progress of room status and room attendants

Usability

4/5 features

Mobile Access
Multi Language UI Support
Automated Notifications

Want to go behind the scenes and see how ALICE Housekeeping works?

Clients & references

"We do recommend ALICE to other hotels since it is a way to facilitate work with perfection. ALICE is very practical because it allows us to save time across all daily operations: luggage, transfers, ...

Clément Fabiani Rooms Division Director at the Royal Mansour Marrakech