ALICE Housekeeping

Ranked 2 (out of 31) in Housekeeping Software

Housekeeping Software

More Done, Less Redone

Ratings Snapshot

Certificate of Excellence
Read 250 reviews
93%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 31 in Housekeeping Software

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.5/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 106 verified reviews
    94%
  • Resorts 72 verified reviews
    93%
  • Boutiques 51 verified reviews
    90%
  • Branded Hotels 29 verified reviews
    93%
  • Bed & Breakfast & Inns 17 verified reviews
    95%
  • Vacation Rentals & Villas 15 verified reviews
    97%
  • Airport/Conference Hotels 12 verified reviews
    92%
  • City Center Hotels 7 verified reviews
    96%
  • RV Parks & Campgrounds 6 verified reviews
    85%
  • Limited Service & Budget Hotels 5 verified reviews
    100%
  • Casinos 4 verified reviews
    83%
  • Hostels 3 verified reviews
    83%
  • Extended Stay & Serviced Apartments 3 verified reviews
    100%
  • Motels 1 verified reviews
    100%

ALICE Housekeeping Overview

ALICE Housekeeping Overview

Enable your housekeeping department to be in constant communication with mobile functionality for all users to send and receive requests from each department, wherever they are on property. With housekeeping integrated into your hotel’s PMS, gain instant insight into room status.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Property Management Systems
  • Mobile Key & Keyless Entry
  • Finance & Accounting Software
Browse integrations (13 verified)

What customers love about ALICE Housekeeping

Like 93% recommend

General Manager

An App that does it all from Front Desk to Housekeeping to Engineering to Guest communication. Guest Support from email to phone and they answer their phone on a 1st ring. Great Job Team Alice.

Revenue Manager in Laguna Beach (United States)

It allows our team to submit both guest and staff requests and assign them to different departments such as Housekeeping, Engineering, Guest Services, Food & Beverage, etc. An example would be that a guest is requesting ...

Director of Housekeeping in Irving (United States)

It’s a quick way to communicate calls to staff It records calls for measuring timeliness Keeps tracks of maintenance calls for follow up

Director of Operations

ALICE allows our team to communicate more effectively and efficiently. The result is better customer service.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Want to go behind the scenes and see how ALICE Housekeeping works?

Clients & references

References & testimonials

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ALICE doesn’t have any references available

Featured partners

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Case studies

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ALICE doesn’t have any case studies available

Awards & Certifications

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ALICE doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Sweden
  • Norway
  • Canada
  • Aruba
  • United Kingdom
  • Cyprus
  • Japan

250 Verified ALICE Reviews

Likelihood to Recommend
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November 30, 2022

ALICE Housekeeping Review: The trainer an training process was a great

Front Desk Guest Rep from Boutiques in New Haven (United States of America)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

everything about the class was understanding . Noah did a fantastic job at explaining the strong details of the program, wonderful job Noah.

What do you dislike or think could be improved?

Nothing needs to be improved , the trainer an training process was a great

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 30, 2022

ALICE Housekeeping Review: Very friendly, great support

Personal Concierge from Luxury Hotels in Cabo San Lucas (Mexico)

Recommend 10/10
Full blue star
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What do you like most?

Its Very friendly and we can manage it based on our hotel needs. Great support response.

What do you dislike or think could be improved?

sometimes there are glitch thats need to take more care and attention. Beta release may interfere with daily work. If you are releasing a new product or service such "roles" you need to verified first tha...

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
4

November 30, 2022

ALICE Housekeeping Review: Housekeeping Manager Review of ALICE Housekeeping

Housekeeping

Recommend 10/10
Full blue star
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What do you like most?

-How easy it is to use. -More convent. -Very reliable when you need it the most.

What do you dislike or think could be improved?

Not to be on a iPod they're too small to use for some people. Especially the older people and the ones who can not see small words.

Customer Support
4.5
Ease of Use
3
Value for money
4
Implementation
3.5

November 30, 2022

ALICE Housekeeping Review: The team is incredibly accommodating

Director Of Housekeeping from Luxury Hotels in New York (United States of America)

Recommend 8/10
Full blue star
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Full blue star
Empty blue star

What do you like most?

We are currently working w the Alice team to develop their Housekeeping Application. Our feedback has been used to build the app to not only fit our needs, but create something I know hundreds of hotels ...

What do you dislike or think could be improved?

We will continue to develop this application with the team until it completely fulfills all the needs of a housekeeping staffing module.

Customer Support
5
Ease of Use
4
Value for money
3.5
Implementation
3.5

November 30, 2022

ALICE Housekeeping Review: The ability to use the system for many tasks at the same time

Concierge from Branded Hotels in Washington (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The ability to use the system for many tasks at the same time. This allows us to be more efficient in our daily tasks

What do you dislike or think could be improved?

ALICE system was recently migrated from GoConcierege and all the functions are still being updated. It will be great if the system can find locations with only partial names.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4.5

November 30, 2022

ALICE Housekeeping Review: Intuitive program! Allows for flexibility and growth.

Director of Maintenance from Boutiques in Nashville (United States of America)

Recommend 9/10
Full blue star
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Full blue star
Half blue star

What do you like most?

Easy to learn, easy to teach your team how to navigate and operate the system. Manage your daily tasks keeping thorough records in one place.

What do you dislike or think could be improved?

Building out your system can be a challenge. Building your checklist and appropriately associating equipment with facility's can be confusing when you first start out.

Customer Support
3.5
Ease of Use
4.5
Value for money
5
Implementation
3
arrow review On Oct 08, 2020 Merril G. from ALICE replied:
 Thank you for the review of ALICE! We appreciate you taking the time to write it. We're happy to hea... 

Pricing

Monthly subscription (/room/month)

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Popular ALICE Housekeeping Integrations

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