ALICE Housekeeping

Ranked 2 (out of 23) in Housekeeping Software

Housekeeping Software

More Done, Less Redone

Ratings Snapshot

Certificate of Excellence
Read 147 reviews
92%
Recommend
HTR Score icon
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #2 out of 23 in Housekeeping Software

Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.5/5
Customer Support
4.5/5
Verified Customer Support

ALICE has opened its internal systems to

Learn more
Most popular for
  • Resort 43 verified reviews
    92%
  • Boutique 40 verified reviews
    91%
  • Branded 15 verified reviews
    96%
  • City Center 14 verified reviews
    95%
  • Extended Stay 11 verified reviews
    88%
  • Airport/ conference 2 verified reviews
    85%
  • Hostel 1 verified reviews
    80%
  • Motel 1 verified reviews
    100%
  • Limited Service 1 verified reviews
    100%

ALICE Housekeeping Overview

ALICE Housekeeping Overview

Enable your housekeeping department to be in constant communication with mobile functionality for all users to send and receive requests from each department, wherever they are on property. With housekeeping integrated into your hotel’s PMS, gain instant insight into room status.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Reporting & Accounting Software
  • Mobile Key & Keyless Entry
  • In-Room Hotel Tablets
Browse integrations (7 verified)

What customers love about ALICE Housekeeping

Like 92% recommend

General Manager from Resort

An App that does it all from Front Desk to Housekeeping to Engineering to Guest communication. Guest Support from email to phone and they answer their phone on a 1st ring. Great Job Team Alice.

Revenue Manager from Boutique in Laguna Beach (United States)

It allows our team to submit both guest and staff requests and assign them to different departments such as Housekeeping, Engineering, Guest Services, Food & Beverage, etc. An example would be that a guest is requesting ...

Director of Housekeeping from Boutique in Irving (United States)

It’s a quick way to communicate calls to staff It records calls for measuring timeliness Keeps tracks of maintenance calls for follow up

Director of Operations from Boutique

ALICE allows our team to communicate more effectively and efficiently. The result is better customer service.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint...

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help ...

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (6)
User avatar image User avatar image User avatar image
+ 4 recommend
Recommended by Show More (2)

Features

  • Guest requests
  • Lost & found
  • Automated Room Assignments
  • Mobile Request Dispatching
  • Progress Tracking Dashboard
  • Custom Inspection Checklists
  • Automated Task Routing
  • Performance Analytics Dashboard
  • Automated Notifications
  • Two-Way PMS Integration
  • Drag-and-Drop Room Assignments
  • Custom Rules & Prioritization
  • Deep Cleaning Scheduling
  • Open API
  • Inspection Module
  • Multi Language UI Support
  • Mobile Access
  • Chat

Want to go behind the scenes and see how ALICE Housekeeping works?

Clients & references

References & testimonials

Profile empty image

ALICE doesn’t have any references available

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Awards & Certifications

techAwards empty image

ALICE doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Middle East
  • Africa
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States
  • Mexico
  • Sweden
  • Norway
  • Canada
  • Aruba
  • Turkey
  • Finland

147 Verified ALICE Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

Dec 14, 2020

ALICE Housekeeping Review: Alice logs the activity

Chief Engineer from Boutique in Minneapolis (United States)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Being able to log and look through the tickets, knowing exactly what has been completed and what still need to be done. Ensuring equipment is kept is excellent running order.

What do you dislike or think could be improved?

The operation of the app on my hand held device has some operation issues. it is very slow to respond and load. When i have logged out for the day and i'm at home i will still get notifications. It's stil...

Customer Support
3.5
Ease of Use
2.5
Value for money
4
Implementation
4.5

Oct 25, 2020

ALICE Housekeeping Review: SIMPLIFYING OUR WORK IN A BUSY WORLD.

Office Coordinator from Other in Santa Monica (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

IT IS EASIER TO REACH EVERY PERSON AND TO WORK WITH THEM. WE CAN MAKE THE GUEST HAPPY BECAUSE THE SERVICE IS FASTER. IMPROVES THE QUALITY OF THE SERVICE PROVIDED TO THE GUEST. IMPROVES COMMUNICATION BE...

What do you dislike or think could be improved?

THE TRANSLATION TO SPANISH IS TO POOR, IS HARD TO UNDERSTAND. YOU HAVE IMPROVE THE WAY TO TRANSLATE FROM ENGLISH TO SPANISH.

Customer Support
3.5
Ease of Use
4.5
Value for money
5
Implementation
3.5
arrow review On Nov 04, 2020 Merril G. from ALICE replied:
 Thanks for your review of ALICE! We're happy that it helps your team with communication. 

Oct 23, 2020

ALICE Housekeeping Review: Great system to follow up guest request

Reservations from Resort in Puerto Vallarta (Mexico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

So easy to use Any one can use it Easy follow up for our guest even if they already left the hotel.

What do you dislike or think could be improved?

It would be really helpfull to be able to put on "Pause" any request. Sometimes, due to specific reasons we are not able to finish teh request on time. Appart from that... the system is great!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Oct 28, 2020 Merril G. from ALICE replied:
 Thank you for the review! We are happy to hear that it works well for you and your team! 

Oct 21, 2020

ALICE Housekeeping Review: Glad to have Alice for property

Director of Housekeeping from Resort in Marina (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Always reply to the support really quick and it helps the internal communication within the hotel. It makes our business smooth and much better the old school radio communication. Also the guest could con...

What do you dislike or think could be improved?

If it could deeperly cooperate with the PMS would be better. Also sometimes it is hard to describe the problem, if they could add a voice recording button or even a tap "radio" function helps a lot. So if...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Oct 22, 2020 Merril G. from ALICE replied:
 Thank you so much for taking the time to leave ALICE a review! We're happy to hear it works for you ... 

Oct 19, 2020

ALICE Housekeeping Review: Keeps our hotel running smooth!

Front Desk/Night Audit from Branded in Little Rock (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love the ease of leaving housekeeping messages about guest requests! It helps with communication! The notifications on the app are awesome as well, you don't miss a thing! It also gets things fixed quic...

What do you dislike or think could be improved?

Sometimes the interface on the computer can be a lot, simply that some and you got it! Scrolling through several options gets overwhelming when trying to quickly enter several requests at once.

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5
arrow review On Oct 19, 2020 Merril G. from ALICE replied:
 We're so happy to hear that ALICE is a great tool for you and your team! Thank you for taking the ti... 

Oct 19, 2020

ALICE Housekeeping Review: Great tool to provide exceptional service

Director of Operations from Boutique in Lexington (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

I like the ability to create/modify itineraries for guests - the look is sleek & professional while still being easy to read and follow along.

What do you dislike or think could be improved?

I would suggest that Alice allow the date & time to be active when you click on the calendar to the task. Currently it automatically does the date & time that we're currently in even if you click on a di...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Oct 19, 2020 Merril G. from ALICE replied:
 Thank you for your review of ALICE! We're glad that you're pleased with the interface! 

Pricing

Monthly subscription (/room/month)

Recent News & Content

Resources & reports

View all

Popular ALICE Housekeeping Integrations

View all (7 ALICE Integrations)