ALICE Housekeeping by Actabl

4.6 (312 REVIEWS)

HTR Score icon
HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Shane, Erin, Scott + 32 more experts recommend Actabl

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Ranked 3 (out of 33) in Housekeeping Software

2024 Finalist HotelTechAwards

Hoteliers voted Actabl as the #3 Housekeeping Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

More Done, Less Redone

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Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Housekeeping by Actabl is the #4 most trending product in the Housekeeping Software category (out of 33) and the #99 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Actabl as the #3 Housekeeping Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ALICE Housekeeping by Actabl
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
Enable your housekeeping department to be in constant communication with mobile functionality for all users to send and receive requests from each department, wherever they are on property. With housekeeping integrated into your hotel’s PMS, gain instant insight into room status.

View website

Capabilities

Optimize Housekeeping Operations

Save Time

Decrease the Wait

Improve Communication

Gain Transparency & Accountability

Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

Guest Messaging

Guest Messaging Software
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.

PREMIUM ADD-ON

Asset Management

Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Actabl Average Actabl

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No matching results

1

Success Stories

5

References

10

Featured Customers

Popularity by Segment

Size

47 | X-Small (1-9 room)

26 | Small (10-24 room)

127 | Medium (25-74 room)

648 | Large (75-199 room)

785 | X-Large (200+ room)

Country

1424 | United States of America

80 | Mexico

39 | Canada

21 | Sweden

18 | United Kingdom

14 | Norway

13 | United Arab Emirates

11 | Puerto Rico

10 | Spain

8 | South Africa

8 | India

8 | Turkey

6 | Japan

6 | Saudi Arabia

5 | Aruba

5 | China

5 | Italy

5 | Cyprus

4 | Thailand

4 | Ireland

3 | Malaysia

3 | Egypt

3 | Vietnam

3 | Australia

3 | Bahrain

3 | Bahamas

2 | Netherlands

2 | Brazil

2 | Indonesia

2 | Oman

2 | Qatar

2 | Bermuda

2 | Cayman Islands

1 | Finland

1 | Czech Republic

1 | Denmark

1 | France

1 | Singapore

1 | Hong Kong

1 | Switzerland

1 | Portugal

1 | Montenegro

1 | Belgium

1 | Colombia

1 | Hungary

1 | Kuwait

1 | Fiji

1 | Cambodia

1 | Jordan

1 | Peru

1 | Turks and Caicos Islands

1 | Bangladesh

1 | Austria

1 | Belize

1 | Morocco

Type

770 | Branded Hotels

602 | Luxury Hotels

447 | Resorts

310 | Boutiques

256 | Bed & Breakfast & Inns

196 | Limited Service & Budget Hotels

188 | City Center Hotels

139 | Extended Stay & Serviced Apartments

137 | Airport/Conference Hotels

57 | Hostels

41 | Casinos

41 | Vacation Rentals & Villas

40 | RV Parks & Campgrounds

28 | Motels

Region

1543 | North America

89 | Europe

38 | Asia Pacific

36 | Middle East

25 | Central America

9 | Africa

4 | Oceania

4 | South America

Category

593 | Concierge Software

414 | Business Intelligence

374 | Guest Messaging Software

342 | Scheduling & Labor Management

320 | Staff Collaboration Tools

312 | Housekeeping Software

162 | Hotel Maintenance Software

96 | Employee Engagement Software

22 | Staffing & Recruiting Networks

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Hotelier Rating

Excellent
1434
Very Good
180
Average
94
Poor
35
Terrible
23

Property Size

  • X-Small (47)
  • Small (26)
  • Medium (127)
  • Large (648)
  • X-Large (785)

Country

  • United States of America
    United States of America
    (1424)
  • Mexico
    Mexico
    (80)
  • Canada
    Canada
    (39)
  • Sweden
    Sweden
    (21)
  • United Kingdom
    United Kingdom
    (18)
  • Norway
    Norway
    (14)
  • United Arab Emirates
    United Arab Emirates
    (13)
  • Puerto Rico
    Puerto Rico
    (11)
  • Spain
    Spain
    (10)
  • South Africa
    South Africa
    (8)
  • India
    India
    (8)
  • Turkey
    Turkey
    (8)
  • Japan
    Japan
    (6)
  • Saudi Arabia
    Saudi Arabia
    (6)
  • Aruba
    Aruba
    (5)
  • China
    China
    (5)
  • Italy
    Italy
    (5)
  • Cyprus
    Cyprus
    (5)
  • Thailand
    Thailand
    (4)
  • Ireland
    Ireland
    (4)
  • Malaysia
    Malaysia
    (3)
  • Egypt
    Egypt
    (3)
  • Vietnam
    Vietnam
    (3)
  • Australia
    Australia
    (3)
  • Bahrain
    Bahrain
    (3)
  • Bahamas
    Bahamas
    (3)
  • Netherlands
    Netherlands
    (2)
  • Brazil
    Brazil
    (2)
  • Indonesia
    Indonesia
    (2)
  • Oman
    Oman
    (2)
  • Qatar
    Qatar
    (2)
  • Bermuda
    Bermuda
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Finland
    Finland
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Denmark
    Denmark
    (1)
  • France
    France
    (1)
  • Singapore
    Singapore
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Switzerland
    Switzerland
    (1)
  • Portugal
    Portugal
    (1)
  • Montenegro
    Montenegro
    (1)
  • Belgium
    Belgium
    (1)
  • Colombia
    Colombia
    (1)
  • Hungary
    Hungary
    (1)
  • Kuwait
    Kuwait
    (1)
  • Fiji
    Fiji
    (1)
  • Cambodia
    Cambodia
    (1)
  • Jordan
    Jordan
    (1)
  • Peru
    Peru
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Austria
    Austria
    (1)
  • Belize
    Belize
    (1)
  • Morocco
    Morocco
    (1)

Region

  • North America
    North America
    (1543)
  • Europe
    Europe
    (89)
  • Asia Pacific
    Asia Pacific
    (38)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (36)
  • South America
    South America
    (4)
  • Central America
    Central America
    (25)
  • Africa
    Africa
    (9)

Hoteliers say

NEW AI Review summary

Hoteliers like Hotel Effectiveness for its exceptional scheduling and labor management capabilities. The platform's ease of use, particularly the ability to copy schedules and track labor efficiency, saves substantial time and reduces labor costs. ALICE's communication and ticketing features streamline tasks across departments, enhancing guest experiences and improving operational efficiency. However, issues with update bugs and integration with other systems are noted areas for improvement.

AI-generated from the text of customer reviews

Ease of Use
Scheduling and Labor Management
Housekeeping Efficiency
Guest Communication
Customization and Flexibility
Performance and Bug Issues
Training and Support
Operational Visibility
Integration with Other Systems
Mobile App Functionality
10

Employee scheduling

from 500+ room Boutique in Louisville (United States of America)

Verified
6 months ago
The ease of use. I like being able to copy last weeks schedule per employee. It cuts the time by 2/3 when inputting schedule. Our hotel schedule is based on weekly occupancy and employees hours and days change by week. It is great to have the option to copy last weeks schedule for the employees that schedules do stay the same like our Lau...
Country United States of America
X-Large Hotel
10

how well the software works

housekeeping manager from 75-99 room Bed & Breakfast & Inn in Charleston (United States of America)

Verified
7 months ago
i love using the scheduling system it shows everything down to how many min.it takes to clean the room.the labor management systemis so easy to use as well .
Country United States of America
housekeeping manager
Large Hotel
8

Easy to use but can be buggy

Front office manager from 100 to 199 room Branded Hotel in Manchester (United States of America)

Verified
7 months ago
It's easy to learn and easy to use. We use it for scheduling and tracking hours of rooms cleaned to housekeepers
Country United States of America
Front office manager
Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

Review

GM from 100 to 199 room Extended Stay & Serviced Apartment in Wichita (United States of America)

Verified
7 months ago
I enjoy the ease of use, everything is straight forward with no confusion. Would recommend to anyone in the business.
Country United States of America
GM
Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

Actabl Review(ALICE)... Front Desk

Front Desk from in Dallas (United States of America)

Verified
7 months ago
Using ALICE makes communication between staff much more succesfful and speedy. Also gives us a good view of whats oing in within the hotel and employees.
Country United States of America
Front Desk
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

I am enjoying utilizing the software for our Housekeepig Department.

Housekeeping Manager from 50-74 room Boutique in New Haven (United States of America)

Verified
7 months ago
I like the tracking of the system. I love the fact the front desk is able to put notes and assign maintenance to the specific rooms.
Country United States of America
Housekeeping Manager
Medium Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

Transcendent app is the best to maintain the hotel

Chief Engineer from 100 to 199 room Branded Hotel in Hurstbourne (United States of America)

Verified
7 months ago
customer service anytime when i need help anything they respond or answer my call immediately pluse they are very help full or knowledgeable
Country United States of America
Chief Engineer
Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

Level review

Houseman from 25-49 room Luxury Hotel in Chicago (United States of America)

Verified
7 months ago
I think that using the tablets are very good idea, but it would be better if front desk sent the messages to maintenance separate.
Country United States of America
Houseman
Medium Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
8

Streamlined Messages

Owner Services Manager from 200 to 499 room Resort in Boyne Falls (United States of America)

Verified
7 months ago
I like the ability to quickly and concisely direct a task to someone with the ability to see when it is being completed. Adding pictures is a huge benefit as well.
Country United States of America
Owner Services Manager
X-Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
10

Actabl Makes Work Life Easier!!

from 100 to 199 room Extended Stay & Serviced Apartment in Reno (United States of America)

Verified
7 months ago
I like that I can start each day by checking for Guest Requests, Lost&Found, Luggage, Packages, Internal/External Messages, Etc-All In One Place = Problem Solver = Actabl !!
Country United States of America
Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Along with providing a well-acclaimed platform for operational forecasting and business intelligence, Actabl has been jointly committed with other best in class solutions, like M3, to minimize gaps - providing hoteliers with solutions that really work well together.

Question:

What differentiates this product or service from the competition?

Answer:

ProfitSword has been dedicated to meeting hoteliers where they are. Driving functionality and service in the direction that meets the changing needs of the customer rapidly. Putting customers first, Actabl has even joined forces with other competitors in order to provide today's hoteliers with the tools they need.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice to a hotelier considering this product or service would be to expect a high level of service and to be intentional about your end goals. These solutions can be powerful and Actabl has the right guidance to deliver results.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 32 recommend
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