ALICE Housekeeping by Actabl

4.6 (258 REVIEWS)

HT Score

94 out of 100

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Robert, Jennifer, Blake + 26 more experts recommend Actabl

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ALICE Housekeeping by Actabl

4.6 (258 REVIEWS)

Ranked 3 (out of 35) in Housekeeping Software

More Done, Less Redone

93% recommended by 1110 hotels

Rosewood, Montage, Posadas & 1107 others

Ratings Summary

4.6

Excellent

258 reviews

Ease of Use

4.7/5

Customer Support

4.5/5

ROI

4.5/5

Implementation

4.5/5

Achievements

Recommended for

564

Concierge Software Ranked #1 out of 31

340

Business Intelligence Ranked #3 out of 65

337

Guest Messaging Software Ranked #4 out of 66

300

Staff Collaboration Tools Ranked #2 out of 52

269

Scheduling & Labor Management Ranked #2 out of 25

258

Housekeeping Software Ranked #3 out of 35

Employee Engagement Software Ranked #2 out of 12

Hotel Maintenance Software Ranked #4 out of 28

Staffing & Recruiting Networks Ranked #1 out of 22

Features

Inspections & Checklists

4/5 features

Inspection Module
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Automated Notifications
Custom Inspection Checklists

Receive customized checklists for each room and quickly assign tasks for any problems found

Scheduling

4/5 features

Deep Cleaning Scheduling
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor

Workflow Automation

4/5 features

Custom Rules & Prioritization
Drag-and-Drop Room Assignments
Two-Way PMS Integration
Automated Notifications
Automated Task Routing
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor
Lost & found
Open API

Messaging & Collaboration

4/5 features

Chat
Automated Notifications
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Guest requests

Analytics & Reporting

4/5 features

Performance Analytics Dashboard
Progress Tracking Dashboard

Use a single view to track progress of room status and room attendants

Usability

4/5 features

Mobile Access
Multi Language UI Support
Automated Notifications

Success Stories

References

Featured Customers

Success Stories

Actabl doesn’t have any case studies available

References

"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."

"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."

"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."

"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"

"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"

Featured Customers

Popularity by Segment

Size

679 | X-Large (200+ room)

509 | Large (75-199 room)

103 | Medium (25-74 room)

26 | Small (10-24 room)

16 | X-Small (1-9 room)

Type

571 | Branded Hotels

469 | Luxury Hotels

322 | Resorts

195 | Boutiques

166 | Bed & Breakfast & Inns

121 | Limited Service & Budget Hotels

106 | City Center Hotels

88 | Airport/Conference Hotels

85 | Extended Stay & Serviced Apartments

44 | Hostels

36 | Vacation Rentals & Villas

30 | RV Parks & Campgrounds

28 | Casinos

20 | Motels

Region

1327 | North America

79 | Europe

28 | Asia Pacific

26 | Middle East

25 | Central America

5 | Africa

2 | South America

Support

Name: ALICE Housekeeping by Actabl
Rating: 4.6 (258 reviews)

Unverified

Actabl has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

93%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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Discover Apps

Resources

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Inspection Module

Deep Cleaning Scheduling

Drag-and-Drop Room Assignments

Automated Notifications

Custom Inspection Checklists

Deep Cleaning Scheduling

Automated Room Assignments

Custom Rules & Prioritization

Drag-and-Drop Room Assignments

Two-Way PMS Integration

Automated Notifications

Automated Task Routing

Mobile Request Dispatching

Automated Room Assignments

Lost & found

Open API

Chat

Automated Notifications

Mobile Request Dispatching

Guest requests

Performance Analytics Dashboard

Progress Tracking Dashboard

Mobile Access

Multi Language UI Support

Automated Notifications

Support

Unverified

Support Not Verified

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