OPERATIONS

How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Verified case study Hotel Tech Report has reached out to hoteliers at Ali'i Resorts LLC to verify this case study.
Ali'i Resorts LLC used Canary's Contactless Check-In and Checkout solutions to improve the guest experience and improve their Google star-rating from 3.5 to 4.6.
Why it matters: Canary is the most effective tool Ali'i Resorts has ever had to improve the guest experience and drive positive Google reviews.
  • Consumers are more comfortable with contactless check-in and checkout technologies than ever and comprehensive solutions like Canary can drive real-world impacts on the guest experience and property reviews.

Top 3 Core Objectives: By deploying Canary's Contactless Check-In and Checkout solutions, Ali'i wanted to streamline the guest experience and improve reviews.
  • More Check-In Options:: Ali'i want to provide guests with the option to meet with an employee when they got to the property or go through a completely contactless check-in experience.

  • Increase Guest Reviews:: The management team at Ali'i wished to increase the number of guest reviews that they regularly received for their properties.

  • Improve Google Star-Rating:: The team at Ali'i also wanted to ensure that as they drove more reviews from guests, they reflected well on their property and helped increase to their Google star-rating.

Canary Technologies

Improve the guest experience, increase revenue and streamline operations with Contactless Check-In™ from Canary, the world's most popular self-service check-in solution.

Innovators Mentioned

Ali'i Resorts LLC
Canary Technologies
SC
Sam Chesick
Hotel Tech Report reached out to Sam Chesick who verified this case study.

Assistant Director of Operations

Ali'i Resorts LLC

"We’ve seen our average star rating increase from 3.5 to 4.6 on Google since implementing Canary’s solution."

Sam Chesick

Assistant Director of Operations

👍 Assistant Director of Operations Sam Chesick said that Assistant Director of Operations said that Canary helped Ali'i Resorts significantly increase their Google star-rating:
  • "We’ve seen our average star rating increase from 3.5 to 4.6 on Google since implementing Canary’s solution."

⚖️ The selection process: During their research process, Sam Chesick also researched Duve, and ultimately decided Canary Technologies was the best fit for them.
  • Assistant Director of Operations Sam Chesick said, about their decision: "We chose to use Canary's Contactless Check-In solution because it provided the most user-friendly solution on the market that was also PCI compliant."

📈 The results: Ali'i Resorts LLC achieved all of the goals it set out to by deploying Canary's Contactless Check-In and Checkout solutions.
  • With Canary, Ali'i was able to remove administrative paperwork from the arrival experience and provide guests with a more personalized on-site check-in experience.

  • Ali'i is now providing guests with an option to decide whether or not they interact with a staff member as they check-in to their property.

  • Ali'i Resorts has improved their Google reviews star-rating from 3.5 to 4.6 and seen an increasing in local hotel and hospitality rankings.

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