Subscribe to our weekly newsletter, Hotel Tech Insider
Join 100,000 executives from top brands like Accor, Marriott, Viceroy, Shangri-La, Rosewood, Expedia and AirBnB and get the latest innovations and insights delivered to your inbox once a week.
Popular in Operations
Popular in Revenue Management
Popular in Marketing
Popular in Guest Experience
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
OPERATIONS
How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time
Consumers, including hotel guests, are more comfortable with, and reliant on, technology than ever. Hotel FIVE knew they needed to meet these new consumer expectations with mobile-friendly solutions that provide a great guest experience.
Streamline guest arrivals: Prior to using Canary, Hotel FIVE had a traditional innkeeper mentality with guests handling all check-in tasks at the physical front desk. With Canary, they were hoped to digitize much of this process.
Reduce front-desk call volumes: By deploying Canary's Guest Messaging solution, Hotel FIVE's desire was to reduce distractions at the front desk that can keep agents from providing guests with the most personalized experience possible.
Improve operational efficiency: Hotel FIVE's management team needed to combat the effects of the ongoing staffing shortages in the hospitality industry and reasoned that a comprehensive Guest Management System like Canary could help them provide the same great guest experience with fewer employees.