From Long Lines to Warm Welcomes: How Mangia’s Modernized the Guest Journey with Canary

OPERATIONS

Mangia's, an Italian hotel group with 16 exclusive properties across Sicily and Sardinia, cut check-in time by 10 minutes per guest with Canary's Mobile Check-In and Tablet Registration, while Dynamic Upsells and AI Guest Messaging generate true net-new revenue and faster, friendlier guest communication.

Why it matters: Mangia's offers Italian and international guests a refined, high-quality Made in Italy experience. But during peak arrival times, crowded lobbies, long check-in lines and paper-based processes didn't always reflect that vision.

Mangia's IT team explored multiple solutions to streamline the front desk and chose Canary's single platform — adopting Mobile Check-In, Tablet Registration, AI Guest Messaging, Dynamic Upsells and Smart Checkout. IT Senior Director Daniele Davì and Project Delivery Manager Emanuela Marasà shared how it has transformed the guest journey across the collection.

Top 3 Core Objectives: Mangia's wanted to eliminate long check-in lines and paper-heavy arrivals, capture upsell revenue the front desk was missing, and communicate with guests on the digital channels they prefer.

Speed up arrivals: Replace paper-heavy, time-consuming check-in that created crowded lobbies and tested guest patience during peak arrival times.
Automate upsells: Consistently offer early check-in, late checkout, upgrades and experiences that front desk teams didn't have time to propose ad hoc.
Go digital with guests: Communicate through familiar channels like WhatsApp and SMS, answer common questions instantly and catch complaints before departure.

Innovators Mentioned

Mangia's

Canary Technologies

Daniele Davì

IT Senior Director

Mangia's

Emanuela Marasà

Project Delivery Manager

Mangia's

"These are true net-new revenues. Previously, front office teams didn’t have the time to consistently make these offers. Now the system proposes early check-in, late checkout, upgrades and experiences at the right time — and guests buy."

Daniele Davì

IT Senior Director

👍 IT Senior Director Daniele Davì said that Canary's Dynamic Upsells generate true net-new revenue by automatically proposing early check-in, late checkout, upgrades and experiences at the right time.:

"These are true net-new revenues. Previously, front office teams didn’t have the time to consistently make these offers. Now the system proposes early check-in, late checkout, upgrades and experiences at the right time — and guests buy."

⚖️ The selection process: During their research process, Emanuela Marasà evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Project Delivery Manager Emanuela Marasà said, about their decision: "The annoying part is gone — it’s faster and easier for the front office, and guests appreciate that efficiency."

📈 The results: With Canary's Guest Management System, Mangia's teams spend less time on paperwork and more time welcoming guests, while automated upsells generate net-new revenue and communication is faster, friendlier and more consistent.

10 minutes saved per check-in, with guest emails and phone numbers now captured at arrival.
True net-new revenue from Dynamic Upsells, as the system proposes early check-in, late checkout, upgrades and experiences at the right time.
AI Guest Messaging handles most common questions in 100+ languages, and Mobile Checkout lets guests review folios and share private feedback before departure.