Cloudbeds PMS

4.5 (1067 REVIEWS)

HTR Score icon
HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Luciano, Sarah, Ela + 89 more experts recommend Cloudbeds

Read Recommendations
Product Banner

Cloudbeds PMS

4.5 (1067 REVIEWS)

Ranked 2 (out of 311) in Property Management Systems

2024 Finalist HotelTechAwards

Hoteliers voted Cloudbeds as the #2 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Powerful. Intuitive. Unified. One platform to run your property.

User avatar image User avatar image User avatar image

Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cloudbeds PMS is the #1 most trending product in the Property Management Systems category (out of 311) and the #11 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Cloudbeds as the #2 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Cloudbeds PMS
Founded in 2012 | Headquarters in San Diego (United States) | 553 employees
Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World’s Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte’s Technology Fast 500 in 2023.

Capabilities

Reservations & distribution

Real time insights

Mobile check-in & messaging

Process automation

Real-time channel management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cloudbeds Average Cloudbeds

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

18

Success Stories

10

References

10

Featured Customers

Success Stories

profile-carrusel-screenshot

Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40%

Khwaeng Thung Maha Mek (Thailand)

profile-carrusel-screenshot

South Wind Motel revives the mid-century motel experience backed by modern technology

Columbus (United States of America)

profile-carrusel-screenshot

Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds

(Brazil)

profile-carrusel-screenshot

The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds

Calistoga (United States of America)

profile-carrusel-screenshot

Within 2 months, this hotel group saved 60% on software costs and increased direct bookings by 12%

Tambon Rawai (Thailand)

profile-carrusel-screenshot

Bogentrakt Hostel Maximizes revenue with Cloudbeds' Split Inventory feature

Chur (Switzerland)

profile-carrusel-screenshot

The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds

Palm Springs (United States of America)

profile-carrusel-screenshot

Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle

(Mexico)

profile-carrusel-screenshot

Yugo optimizes pricing and group occupancy with Cloudbeds

(Ireland)

profile-carrusel-screenshot

Roadside Hospitality expands its portfolio with the help of Cloudbeds

Penticton (Canada)

profile-carrusel-screenshot

With smarter pricing, Picton Harbour Inn increased both occupancy and revenue

Prince Edward (Canada)

profile-carrusel-screenshot

Two Oxford hotels increase direct booking rates by over 25% with Cloudbeds

(United Kingdom)

profile-carrusel-screenshot

Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds

General Luna (Philippines)

profile-carrusel-screenshot

The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds

Porto (Portugal)

profile-carrusel-screenshot

Himmapana Villas eliminates overbookings and grows direct bookings with Cloudbeds

Tambon Kamala (Thailand)

profile-carrusel-screenshot

Flor Parks increases direct bookings and drives more reviews with Cloudbeds.

Barcelona (Spain)

profile-carrusel-screenshot

Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

South Lake Tahoe (United States of America)

profile-carrusel-screenshot

How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model

Silverthorne (United States of America)

Popularity by Segment

Size

436 | X-Small (1-9 room)

517 | Small (10-24 room)

359 | Medium (25-74 room)

88 | Large (75-199 room)

21 | X-Large (200+ room)

Country

397 | United States of America

144 | Mexico

128 | Brazil

94 | Canada

63 | Colombia

58 | Thailand

57 | Spain

55 | Philippines

50 | Australia

46 | Argentina

37 | Costa Rica

34 | Portugal

33 | India

31 | Sri Lanka

31 | United Kingdom

27 | Indonesia

21 | Chile

19 | Italy

19 | Cambodia

18 | Malaysia

17 | Peru

15 | Germany

15 | Guatemala

14 | Ecuador

13 | Greece

10 | Switzerland

9 | Vietnam

9 | Uruguay

8 | Morocco

8 | Taiwan

8 | France

7 | Puerto Rico

7 | Tanzania

7 | Japan

7 | Panama

6 | Ireland

6 | Romania

6 | Bolivia

6 | Singapore

5 | Czech Republic

5 | Latvia

5 | Malta

5 | Belize

5 | Dominican Republic

5 | El Salvador

4 | Netherlands

3 | Israel

3 | Croatia

3 | Finland

3 | Sweden

3 | Denmark

3 | Jordan

3 | Saint Lucia

3 | Uganda

3 | Saint Martin (French part)

3 | Korea, South

3 | Honduras

3 | Cyprus

3 | Hong Kong

3 | Belgium

3 | New Zealand

3 | Virgin Islands, U.S.

3 | Venezuela

3 | Mozambique

2 | Kenya

2 | Serbia

2 | Aruba

2 | Austria

2 | Estonia

2 | Georgia

2 | Turkey

2 | Bahamas

2 | Turks and Caicos Islands

2 | Laos

2 | Rwanda

2 | Barbados

2 | Dominica

2 | Zimbabwe

2 | Uzbekistan

2 | Nicaragua

1 | Hungary

1 | Slovenia

1 | Ukraine

1 | Bermuda

1 | Cape Verde

1 | Egypt

1 | China

1 | Bulgaria

1 | Seychelles

1 | United Arab Emirates

1 | South Africa

1 | Pakistan

1 | French Polynesia

1 | Armenia

1 | Netherlands Antilles

1 | Vanuatu

1 | Maldives

1 | Jamaica

1 | Namibia

1 | Virgin Islands, British

1 | Norway

1 | Malawi

1 | Guyana

Type

404 | Boutiques

379 | Bed & Breakfast & Inns

342 | Hostels

226 | Resorts

176 | Vacation Rentals & Villas

106 | Luxury Hotels

83 | Motels

70 | Extended Stay & Serviced Apartments

59 | Limited Service & Budget Hotels

57 | City Center Hotels

31 | RV Parks & Campgrounds

28 | Branded Hotels

7 | Airport/Conference Hotels

1 | Casinos

Region

635 | North America

377 | South America

284 | Asia Pacific

247 | Europe

55 | Oceania

40 | Central America

32 | Africa

13 | Middle East

Category

1243 | Hotel Management Software

1102 | Channel Managers

1067 | Property Management Systems

More Products by Cloudbeds

https://ucarecdn.com/d58baafc-6187-4ce9-8fd3-cada17be195c/-/crop/1088x679/112,0/-/preview/
https://ucarecdn.com/05a54545-5219-4cf7-a7a1-7efe632df2eb/
https://ucarecdn.com/9f4b6fa9-579c-4233-9464-bb8ae59cfd06/-/crop/1360x850/0,25/-/preview/

Hotelier Rating

Excellent
1236
Very Good
228
Average
132
Poor
48
Terrible
49

Property Size

  • X-Small (436)
  • Small (517)
  • Medium (359)
  • Large (88)
  • X-Large (21)

Country

  • United States of America
    United States of America
    (397)
  • Mexico
    Mexico
    (144)
  • Brazil
    Brazil
    (128)
  • Canada
    Canada
    (94)
  • Colombia
    Colombia
    (63)
  • Thailand
    Thailand
    (58)
  • Spain
    Spain
    (57)
  • Philippines
    Philippines
    (55)
  • Australia
    Australia
    (50)
  • Argentina
    Argentina
    (46)
  • Costa Rica
    Costa Rica
    (37)
  • Portugal
    Portugal
    (34)
  • India
    India
    (33)
  • Sri Lanka
    Sri Lanka
    (31)
  • United Kingdom
    United Kingdom
    (31)
  • Indonesia
    Indonesia
    (27)
  • Chile
    Chile
    (21)
  • Italy
    Italy
    (19)
  • Cambodia
    Cambodia
    (19)
  • Malaysia
    Malaysia
    (18)
  • Peru
    Peru
    (17)
  • Germany
    Germany
    (15)
  • Guatemala
    Guatemala
    (15)
  • Ecuador
    Ecuador
    (14)
  • Greece
    Greece
    (13)
  • Switzerland
    Switzerland
    (10)
  • Vietnam
    Vietnam
    (9)
  • Uruguay
    Uruguay
    (9)
  • Morocco
    Morocco
    (8)
  • Taiwan
    Taiwan
    (8)
  • France
    France
    (8)
  • Puerto Rico
    Puerto Rico
    (7)
  • Tanzania
    Tanzania
    (7)
  • Japan
    Japan
    (7)
  • Panama
    Panama
    (7)
  • Ireland
    Ireland
    (6)
  • Romania
    Romania
    (6)
  • Bolivia
    Bolivia
    (6)
  • Singapore
    Singapore
    (6)
  • Czech Republic
    Czech Republic
    (5)
  • Latvia
    Latvia
    (5)
  • Malta
    Malta
    (5)
  • Belize
    Belize
    (5)
  • Dominican Republic
    Dominican Republic
    (5)
  • El Salvador
    El Salvador
    (5)
  • Netherlands
    Netherlands
    (4)
  • Israel
    Israel
    (3)
  • Croatia
    Croatia
    (3)
  • Finland
    Finland
    (3)
  • Sweden
    Sweden
    (3)
  • Denmark
    Denmark
    (3)
  • Jordan
    Jordan
    (3)
  • Saint Lucia
    Saint Lucia
    (3)
  • Uganda
    Uganda
    (3)
  • Saint Martin (French part)
    Saint Martin (French part)
    (3)
  • Korea, South
    Korea, South
    (3)
  • Honduras
    Honduras
    (3)
  • Cyprus
    Cyprus
    (3)
  • Hong Kong
    Hong Kong
    (3)
  • Belgium
    Belgium
    (3)
  • New Zealand
    New Zealand
    (3)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (3)
  • Venezuela
    Venezuela
    (3)
  • Mozambique
    Mozambique
    (3)
  • Kenya
    Kenya
    (2)
  • Serbia
    Serbia
    (2)
  • Aruba
    Aruba
    (2)
  • Austria
    Austria
    (2)
  • Estonia
    Estonia
    (2)
  • Georgia
    Georgia
    (2)
  • Turkey
    Turkey
    (2)
  • Bahamas
    Bahamas
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (2)
  • Laos
    Laos
    (2)
  • Rwanda
    Rwanda
    (2)
  • Barbados
    Barbados
    (2)
  • Dominica
    Dominica
    (2)
  • Zimbabwe
    Zimbabwe
    (2)
  • Uzbekistan
    Uzbekistan
    (2)
  • Nicaragua
    Nicaragua
    (2)
  • Hungary
    Hungary
    (1)
  • Slovenia
    Slovenia
    (1)
  • Ukraine
    Ukraine
    (1)
  • Bermuda
    Bermuda
    (1)
  • Cape Verde
    Cape Verde
    (1)
  • Egypt
    Egypt
    (1)
  • China
    China
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Seychelles
    Seychelles
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • South Africa
    South Africa
    (1)
  • Pakistan
    Pakistan
    (1)
  • French Polynesia
    French Polynesia
    (1)
  • Armenia
    Armenia
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Maldives
    Maldives
    (1)
  • Jamaica
    Jamaica
    (1)
  • Namibia
    Namibia
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Norway
    Norway
    (1)
  • Malawi
    Malawi
    (1)
  • Guyana
    Guyana
    (1)

Region

  • North America
    North America
    (635)
  • Europe
    Europe
    (247)
  • Asia Pacific
    Asia Pacific
    (284)
  • Oceania
    Oceania
    (55)
  • Middle East
    Middle East
    (13)
  • South America
    South America
    (377)
  • Central America
    Central America
    (40)
  • Africa
    Africa
    (32)
10

Really good overall PMS to adapt to your needs

General Manager from 10 to 24 room Boutique in Rothenburg ob der Tauber (Germany)

Verified
11 days ago
One of the biggest advantages is the continous development.The participating hotels can vote which new upgrades to the PMS shall be made. Perfectly synced ground functions with already a lot to customize. Plenty integration possibilties round things up.
Country Germany
General Manager
Small Hotel
Anisha from Cloudbeds replied
Hi Tobias Rüter, Thank you for taking the time to share your feedback about Cloudbeds PMS. We appreciate it!
10

Outstanding experience

Sales Manager from 100 to 199 room in (United Kingdom)

Verified
13 days ago
Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? Total pros. Unlike other platforms where support feels like a hide-and-seek game, Cloudbeds delivers top-notch service every time, with style...
Country United Kingdom
Sales Manager
Large Hotel
Anisha from Cloudbeds replied
Hi Paulina Muszynska, Thank you for taking the time to share your feedback about Cloudbeds support, and chat feature. We appreciate it!
10

Excellent PMS to manage your properties

Gestión de Propiedades from 5 to 9 room Hostel in Cartagena de Indias (Colombia)

Verified
20 days ago
Very intuitive, practical, easy to use and compatible with most of the applications needed for complete management of your property.
Country Colombia
Gestión de Propiedades
X-Small Hotel
Anisha from Cloudbeds replied
Hi Edgar Trespalacios, Thank you for taking the time to share your feedback about Cloudbeds PMS. We appreciate it!
10

Simplicity and opportunity

Parque Baviera, Colombia from 25-49 room Vacation Rentals & Villa in (Colombia)

Verified
21 days ago
The use of the Cloudbeds platform has allowed me to easily understand, as an owner, the management of properties, the interaction with other platforms and do it myself.
Country Colombia
Parque Baviera, Colombia
Medium Hotel
Anisha from Cloudbeds replied
Hi Luis Hernando Castañeda Galvis, Thank you for taking the time to share your feedback about the use of Cloudbeds platform. We appreciate it!
8

We are satisfied with the features except for recurring system bugs.

General Manager from 25-49 room Hostel in Seattle (United States of America)

Verified
2 months ago
It is easy to use, self explanatory and popular in hostels. Hostel workers tend to move between hostels, and it's so nice if they already have an experience with hostels that use cloudbeds. Being able to see the reservation activities helps to educate each employees better when mistakes happen.
Country United States of America
General Manager
Medium Hotel
Anisha from Cloudbeds replied
Hi Haruna Kobori, Thank you for taking the time to share your feedback about Cloudbeds features. We appreciate it!
10

Excellent ally

Gerente from 5 to 9 room Boutique in Ica (Peru)

Verified
2 months ago
The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between va...
Country Peru
Gerente
X-Small Hotel
Anisha from Cloudbeds replied
Hi Luis Hector Pow Sang Campos, Thank you for taking the time to share your feedback about Cloudbeds software, PMS & Channel Managers. We appreciate it!
10

Could not be more happy with the switch to Cloudbeds!

Owner from 5 to 9 room Bed & Breakfast & Inn in Toledo (United States of America)

Verified
2 months ago
I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and instantly get the help and answers I need to be successful.
Country United States of America
Owner
X-Small Hotel
Anisha from Cloudbeds replied
Hi Landon King, Thank you for taking the time to share your feedback about Cloudbeds. We appreciate it!
10

I am very happy to work with CB

Webmaster from 10 to 24 room Boutique in Oaxaca (Mexico)

Verified
2 months ago
It is a clean and direct platform. Very easy to use and explain to my team. I like the support available 24/7
Country Mexico
Webmaster
Small Hotel
Anisha from Cloudbeds replied
Hi Arturo Galvez Bates, Thank you for taking the time to share your feedback about how Cloudbeds platform and support. We appreciate it!
8

Modern and up-to-date PMS software

Owner from 50-74 room Bed & Breakfast & Inn in Hailey (United States of America)

Verified
2 months ago
I was most impressed by the depth of features available. I'm coming off of 25-year-old software and this software offers.
Country United States of America
Owner
Medium Hotel
Anisha from Cloudbeds replied
Hi Ryan Allison, Thank you for taking the time to share your feedback about Cloudbeds features. We appreciate it!
9

Complete system

presidente from 1 to 4 room Vacation Rentals & Villa in Mérida (Mexico)

Verified
2 months ago
Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it gives them. super recommended.
Country Mexico
presidente
X-Small Hotel
Anisha from Cloudbeds replied
Hi mario monte, Thank you for taking the time to share your feedback about how your property has been able to grow organically and quickly, and how you have had an incredible experience with Cloudbeds. We appreciate it!
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 107