Cloudbeds PMS

4.5 (1083 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Luciano, Sarah, Ela + 89 more experts recommend Cloudbeds

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2024 Finalist HotelTechAwards

Hoteliers voted Cloudbeds as the #2 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Powerful. Intuitive. Unified. One platform to run your property.

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What is Cloudbeds?

Founded in 2012 | Headquarters in San Diego (United States) | 553 employees
Cloudbeds PMS is a comprehensive property management system designed for the hospitality industry. It seamlessly integrates reservations from multiple online travel agencies (OTAs) to avoid overbooking and optimize revenue with features like the Pricing Intelligence Engine (PIE). Its user-friendly calendar and drag-and-drop functionality make reservation management straightforward. Cloudbeds PMS also includes customizable reporting for valuable operational insights, supports automatic guest communication, and offers detailed invoice management. Ideal for hoteliers looking to streamline operations, this platform fits into existing business workflows by providing an all-in-one solution for hotel management and guest experience.

Capabilities

Reservations & distribution

Real time insights

Mobile check-in & messaging

Process automation

Real-time channel management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Cloudbeds Reviews Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cloudbeds PMS is the #2 most trending product in the Property Management Systems category (out of 315) and the #33 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Cloudbeds as the #2 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cloudbeds Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cloudbeds Average Cloudbeds

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21

Success Stories

10

References

10

Featured Customers

Cloudbeds Case Studies

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The J Collection switches from a legacy PMS to gain efficiency with Cloudbeds

New Orleans (United States of America)

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Up Hoteles expands its portfolio and redefines midscale hotel management with Cloudbeds

Buenos Aires (Argentina)

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Cloudbeds helps Hotel McCoy streamline payments and better manage revenue

Tucson (United States of America)

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Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40%

Bangkok (Thailand)

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South Wind Motel revives the mid-century motel experience backed by modern technology

Columbus (United States of America)

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Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds

Caraiva (Brazil)

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The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds

Calistoga (United States of America)

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Within 2 months, this hotel group saved 60% on software costs and increased direct bookings by 12%

Patong (Thailand)

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Bogentrakt Hostel Maximizes revenue with Cloudbeds' Split Inventory feature

Chur (Switzerland)

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The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds

Palm Springs (United States of America)

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Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle

Leona Vicario (Mexico)

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Yugo optimizes pricing and group occupancy with Cloudbeds

Dublin (Ireland)

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Roadside Hospitality expands its portfolio with the help of Cloudbeds

Penticton (Canada)

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With smarter pricing, Picton Harbour Inn increased both occupancy and revenue

Picton (Canada)

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Two Oxford hotels increase direct booking rates by over 25% with Cloudbeds

Oxford (United Kingdom)

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Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds

Mindanao (Philippines)

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The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds

Porto (Portugal)

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Himmapana Villas eliminates overbookings and grows direct bookings with Cloudbeds

Kamala (Thailand)

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Flor Parks increases direct bookings and drives more reviews with Cloudbeds.

Barcelona (Spain)

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Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

South Lake Tahoe (United States of America)

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How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model

Silverthorne (United States of America)

Popularity by Segment

Size

474 | X-Small (1-9 room)

555 | Small (10-24 room)

390 | Medium (25-74 room)

161 | Large (75-199 room)

72 | X-Large (200+ room)

Country

415 | United States of America

148 | Mexico

114 | Brazil

93 | Canada

65 | Colombia

58 | Thailand

51 | Australia

51 | Argentina

50 | Spain

39 | India

39 | Philippines

36 | Portugal

34 | Costa Rica

30 | Sri Lanka

27 | United Kingdom

21 | Italy

21 | Chile

20 | Cambodia

18 | Malaysia

16 | Peru

15 | Germany

13 | Indonesia

13 | Guatemala

12 | Ecuador

10 | Switzerland

10 | Uruguay

9 | Greece

9 | Morocco

9 | Vietnam

9 | France

7 | Panama

7 | Bolivia

7 | Singapore

7 | Taiwan

7 | Japan

6 | South Africa

6 | Romania

6 | Belize

5 | Latvia

5 | Malta

5 | China

4 | Czech Republic

4 | Virgin Islands, U.S.

4 | Ireland

3 | Croatia

3 | Israel

3 | Cyprus

3 | Belgium

3 | Honduras

3 | Korea, South

3 | Uganda

3 | Finland

3 | Sweden

3 | New Zealand

3 | El Salvador

3 | Jordan

3 | Tanzania

3 | Denmark

3 | Mozambique

3 | Venezuela

2 | Estonia

2 | Laos

2 | Rwanda

2 | Zimbabwe

2 | Turks and Caicos Islands

2 | Uzbekistan

2 | Bahamas

2 | Nicaragua

2 | Serbia

2 | Austria

1 | Georgia

1 | Vanuatu

1 | Maldives

1 | Kenya

1 | Saint Lucia

1 | Virgin Islands, British

1 | Norway

1 | Guyana

1 | Pakistan

1 | Bangladesh

1 | United Arab Emirates

1 | Seychelles

1 | Poland

1 | Bulgaria

1 | Bahrain

1 | Egypt

1 | Saint Martin (French part)

1 | Cape Verde

1 | Hungary

1 | Slovenia

1 | Ukraine

1 | Netherlands

Type

718 | Bed & Breakfast & Inns

643 | Boutiques

480 | Resorts

453 | Limited Service & Budget Hotels

360 | Hostels

286 | Luxury Hotels

284 | City Center Hotels

240 | Airport/Conference Hotels

182 | Vacation Rentals & Villas

171 | Branded Hotels

118 | Extended Stay & Serviced Apartments

99 | Motels

32 | RV Parks & Campgrounds

18 | Casinos

Region

656 | North America

362 | South America

262 | Asia Pacific

232 | Europe

55 | Oceania

31 | Africa

17 | Central America

10 | Middle East

Category

1253 | Hotel Management Software

1113 | Channel Managers

1083 | Property Management Systems

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Cloudbeds Reviews

Hotelier Rating

Excellent
1259
Very Good
228
Average
133
Poor
48
Terrible
52

Property Size

  • X-Small (474)
  • Small (555)
  • Medium (390)
  • Large (161)
  • X-Large (72)

Country

  • United States of America
    United States of America
    (415)
  • Mexico
    Mexico
    (148)
  • Brazil
    Brazil
    (114)
  • Canada
    Canada
    (93)
  • Colombia
    Colombia
    (65)
  • Thailand
    Thailand
    (58)
  • Australia
    Australia
    (51)
  • Argentina
    Argentina
    (51)
  • Spain
    Spain
    (50)
  • India
    India
    (39)
  • Philippines
    Philippines
    (39)
  • Portugal
    Portugal
    (36)
  • Costa Rica
    Costa Rica
    (34)
  • Sri Lanka
    Sri Lanka
    (30)
  • United Kingdom
    United Kingdom
    (27)
  • Italy
    Italy
    (21)
  • Chile
    Chile
    (21)
  • Cambodia
    Cambodia
    (20)
  • Malaysia
    Malaysia
    (18)
  • Peru
    Peru
    (16)
  • Germany
    Germany
    (15)
  • Indonesia
    Indonesia
    (13)
  • Guatemala
    Guatemala
    (13)
  • Ecuador
    Ecuador
    (12)
  • Switzerland
    Switzerland
    (10)
  • Uruguay
    Uruguay
    (10)
  • Greece
    Greece
    (9)
  • Morocco
    Morocco
    (9)
  • Vietnam
    Vietnam
    (9)
  • France
    France
    (9)
  • Panama
    Panama
    (7)
  • Bolivia
    Bolivia
    (7)
  • Singapore
    Singapore
    (7)
  • Taiwan
    Taiwan
    (7)
  • Japan
    Japan
    (7)
  • South Africa
    South Africa
    (6)
  • Romania
    Romania
    (6)
  • Belize
    Belize
    (6)
  • Latvia
    Latvia
    (5)
  • Malta
    Malta
    (5)
  • China
    China
    (5)
  • Czech Republic
    Czech Republic
    (4)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (4)
  • Ireland
    Ireland
    (4)
  • Croatia
    Croatia
    (3)
  • Israel
    Israel
    (3)
  • Cyprus
    Cyprus
    (3)
  • Belgium
    Belgium
    (3)
  • Honduras
    Honduras
    (3)
  • Korea, South
    Korea, South
    (3)
  • Uganda
    Uganda
    (3)
  • Finland
    Finland
    (3)
  • Sweden
    Sweden
    (3)
  • New Zealand
    New Zealand
    (3)
  • El Salvador
    El Salvador
    (3)
  • Jordan
    Jordan
    (3)
  • Tanzania
    Tanzania
    (3)
  • Denmark
    Denmark
    (3)
  • Mozambique
    Mozambique
    (3)
  • Venezuela
    Venezuela
    (3)
  • Estonia
    Estonia
    (2)
  • Laos
    Laos
    (2)
  • Rwanda
    Rwanda
    (2)
  • Zimbabwe
    Zimbabwe
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (2)
  • Uzbekistan
    Uzbekistan
    (2)
  • Bahamas
    Bahamas
    (2)
  • Nicaragua
    Nicaragua
    (2)
  • Serbia
    Serbia
    (2)
  • Austria
    Austria
    (2)
  • Georgia
    Georgia
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Maldives
    Maldives
    (1)
  • Kenya
    Kenya
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Norway
    Norway
    (1)
  • Guyana
    Guyana
    (1)
  • Pakistan
    Pakistan
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Seychelles
    Seychelles
    (1)
  • Poland
    Poland
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Bahrain
    Bahrain
    (1)
  • Egypt
    Egypt
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Cape Verde
    Cape Verde
    (1)
  • Hungary
    Hungary
    (1)
  • Slovenia
    Slovenia
    (1)
  • Ukraine
    Ukraine
    (1)
  • Netherlands
    Netherlands
    (1)

Region

  • North America
    North America
    (656)
  • Europe
    Europe
    (232)
  • Asia Pacific
    Asia Pacific
    (262)
  • Oceania
    Oceania
    (55)
  • Middle East
    Middle East
    (10)
  • South America
    South America
    (362)
  • Central America
    Central America
    (17)
  • Africa
    Africa
    (31)

Hoteliers say

NEW AI Review summary

Hoteliers like how Cloudbeds seamlessly integrates reservations from multiple OTAs, avoiding overbooking, and aids in revenue optimization with features like the Pricing Intelligence Engine (PIE). Its user-friendly calendar and drag-and-drop functionality simplify reservation management, and customizable reporting provides valuable insights. Additionally, the tool supports automatic guest communication and detailed invoice management. However, providing a mobile app, better financial reporting, and resolving certain integration issues could enhance its appeal.

AI-generated from the text of customer reviews

User-friendly Interface
Financial and Reporting Tools
Channel Manager Integration
Integration Issues
Group and Multi-room Reservations
Housekeeping and Maintenance Management
Automatic Guest Communication
Pricing Intelligence Engine (PIE)
Mobile Application
10

Simplicity and versatility.

Gerente from 10 to 24 room Bed & Breakfast & Inn in San Jose de Chiquitos (Bolivia)

Verified
3 days ago
The ease with which the system can be interacted with and implemented by various types of workers.
Country Bolivia
Gerente
Small Hotel
10

The best hotel software today

Administradora from 5 to 9 room in Samaipata (Bolivia)

Verified
3 days ago
Speed ​​of response, simple interface, excellent for managing multiple channels simultaneously, constant updates that really improve the experience of both the property and the guests.
Country Bolivia
Administradora
X-Small Hotel
10

Cloudbeds has top knotch integrations and feature sets!

Owner from 10 to 24 room Bed & Breakfast & Inn in Coldstream (Canada)

Verified
24 days ago
I love the constant upgrades and support they provide. They make managing multiple channels very easy and they integrate with most booking channels.
Country Canada
Owner
Small Hotel
10

Taking us to the next level

Owner from 5 to 9 room in Seneca Falls (United States of America)

Verified
24 days ago
I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a huge plus.
Country United States of America
Owner
X-Small Hotel
9

Cloudbeds' diversity

Property Manager from 50-74 room Bed & Breakfast & Inn in Monahans (United States of America)

Verified
25 days ago
We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where...
Country United States of America
Property Manager
Medium Hotel
10

Ease of use is INCREDIBLE

Owner from 10 to 24 room Bed & Breakfast & Inn in Morgan Hill (United States of America)

Verified
25 days ago
Even my non-computer savvy husband uses this system. It was easy to learn and easy to teach employees how to run their parts.
Country United States of America
Owner
Small Hotel
10

It is very suitable

Directora General from 10 to 24 room Bed & Breakfast & Inn in Mexico City (Mexico)

Verified
1 months ago
It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not so expert, you do not nee...
Country Mexico
Directora General
Small Hotel
1

Unhappy with Cloudbeds

Director of Revenue from 75-99 room Bed & Breakfast & Inn in Moab (United States of America)

Verified
1 months ago
Nothing that works correctly in this PMS system so I can't advise any likes. The only thing that comes close is the Rate Shop but it doesn't even pull the lowest rate from the OTA. If this could be fixed as soon as possible, it would help greatly so that we can run promotions and are still able to use the rate shopper in Cloudbeds with cert...
Country United States of America
Director of Revenue
Large Hotel
Anisha from Cloudbeds replied
Hi Suzie Smith, Thank you for taking the time to share your feedback. Someone from our leadership team will be reaching out and would be happy to speak with you. Cloudbeds
7

Mixed Feelings, But Overall Intuitive and Easy to Learn System

Office Manager from 10 to 24 room Bed & Breakfast & Inn in Santa Cruz (United States of America)

Verified
1 months ago
I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard subscription package and doesn't charge commission on reservations made through either. It's also fairly straightforward to customise the...
Country United States of America
Office Manager
Small Hotel
Anisha from Cloudbeds replied
Hi Katelyn Torp, Thank you for taking the time to share your feedback. Someone from our leadership team will be reaching out and be happy to speak with you.
10

Modern PMS that easily allows access and updates to keep up with our growing business.

Director of Operations from 25-49 room Boutique in Comfort (United States of America)

Verified
1 months ago
- The ability to login with mobile or web with ease so we can acces #reservations from anywhere. The ability to integrate with text messages communication for self #checkin. The ability to visual the room block with pricing and blocking is excellent. Ability to have add ons with the booking channel.
Country United States of America
Director of Operations
Medium Hotel
Anisha from Cloudbeds replied
Hi Nick Yezierski, Thank you for taking the time to share your feedback about how there is an ability to login with mobile or web with ease of use, and much more. We appreciate it!
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