Resort manager

10 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

General Manager

10 months ago

Verified

... In all honesty, I do not know all its features but for the basic needs, for the basic hotel operations it needs improvement. ALOT of improvement. The few things I like are the cloud access. I love ...

General Manager

10 months ago

Verified

... Show me a report that I can give my housekeeper, 14-21 days out with arrivals and departures. Don't allow me to check out a guest who has a balance on their folio. Don't allow me to make adjustments ...

Analista Central de Reservas

9 months ago

Verified

... The friendliness of cloudbeds ...

Analista Central de Reservas

9 months ago

Verified

... The friendliness of cloudbeds ...

Analista Central de Reservas

9 months ago

Verified

... The friendliness of cloudbeds ...

Administrador

9 months ago

Verified

... Soon instructions on YouTube would be very helpful although they have the university cloudbed but the bad thing is that there are many in English, it limits the search a bit ...

Administrador

9 months ago

Verified

... Soon instructions on YouTube would be very helpful although they have the university cloudbed but the bad thing is that there are many in English, it limits the search a bit ...

Administrador

9 months ago

Verified

... Soon instructions on YouTube would be very helpful although they have the university cloudbed but the bad thing is that there are many in English, it limits the search a bit ...

Owner

9 months ago

Verified

... The on boarding process could be streamline. You are only able to really communicate through tickets and sometimes that can be slow. ...

Owner

9 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Owner

9 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gestión de Propiedades

7 months ago

Verified

... Reports in Spanish, a little clearer and video tutorial is in Spanish. More explicit the reports so that they are better understood. ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? Total ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

Director

6 months ago

Verified

... Great all rounder system, with a team who cares and a product that is continually getting better. ...

Director

6 months ago

Verified

... Analytics powered by AI that help owners with data that can drive sales: What is my lead time each month to a booking avg. and range (helps me understand when I might wish to discount)? What historic dates have full occupancy (helps me drive up room/accommodation rate)? More design capabilities on the website, feels a bit limited and templatey (it would be cool to be able to custom code e.g. hire a designer and front-end developer to give the platform a truly unique feel a bit like WordPress). AI to help me understand underutilized areas of Cloudbeds with chatbot ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple OTA's are all fantastically help ...

sale director

6 months ago

Verified

... To be honest I'm not sure what else can be improved since this is best software I've used. give me some time then perhaps i could tell you what to improve. But so far I'm happy with it. ...

Property Owner

6 months ago

Verified

... As the owner of a boutique hotel, I can confidently say that Cloudbeds has revolutionized our operations and elevated the guest experience to new heights. From the moment we implemented this powerful software, we witnessed a remarkable transformation in efficiency and guest satisfaction. Seamless Property Management - Cloudbeds' intuitive interface and comprehensive features have streamlined our property management processes, allowing us to focus on what truly matters – delivering exceptional hospitality. The centralized dashboard provides a real-time overview of occupancy rates, reservations, and guest information, enabling us to make informed decisions and respond promptly to any inquiries or requests. Effortless Booking and Channel Management - The seamless integration with major online travel agencies (OTAs) and our website has significantly simplified our booking and channel management processes. Cloudbeds automatically updates inventory across all platforms, eliminating the risk of overbookings and ensuring accurate availability information for our guests. This level of synchronization has not only enhanced our operational efficiency but also improved our online visibility and competitiveness. Personalized Guest Experiences - Cloudbeds' guest management capabilities have allowed us to personalize each stay, creating memorable experiences that keep our guests coming back. From capturing preferences and special requests during the booking process to tailoring in-stay services, we can anticipate and exceed our guests' expectations at every touchpoint. Robust Reporting and Analytics - The comprehensive reporting and analytics tools provided by Cloudbeds have empowered us to gain valuable insights into our business performance. We can easily track key metrics, identify trends, and make data-driven decisions to optimize our operations, pricing strategies, and marketing efforts. This level of visibility has been instrumental in driving our growth and profitability. Exceptional Customer Support - Throughout our journey with Cloudbeds, their dedicated ...

owner

6 months ago

Verified

... Convenient system ...

owner

6 months ago

Verified

... Convenient system ...

owner

6 months ago

Verified

... Very convenient to control all bookings across different channels in one place. Convenient to distribute roles among employees. Convenient handling of reservations from a customer service perspective ...

owner

6 months ago

Verified

... Very convenient to control all bookings across different channels in one place. Convenient to distribute roles among employees. Convenient handling of reservations from a customer service perspective ...

General Manager

5 months ago

Verified

... When involving technical issues, up to date updates is valuable. ...

Owner

5 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service staff is very helpful, always is available and solves ...

Owner

5 months ago

Verified

... Onboarding should include a stronger training on accounting, taxes and fees, and reporting. This way, the new user understands the inner workings of the reservations and is prepared to implement and ...

Owner

5 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service staff is very helpful ...

Owner

5 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Owner

5 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated ...

Director of Revenue

4 months ago

Verified

... As a PMS, this system is not ready to be used as there are way too many issues. Reports do not provide the data in one place and cannot be combined to get the standard data required to run a hotel. ...

Director of Revenue

4 months ago

Verified

... As a PMS, this system is not ready to be used as there are way too many issues. Reports do not provide the data in one place and cannot be combined to get the standard data required to run a hotel. Inventory information is limited to a specific time frame, competitive shop is limited to a specific time frame, room nights, revenue and ADR cannot be found in 1 report per day. I could go on and on with the issues with this PMS. Rate shop doesn't show lowest rate so it's useless if I run a promotion on an OTA. All of the items we have advised the team at Cloudbeds of have not been fixed and we have not been notified of when any of the changes ...

Directora General

4 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not ...

Directora General

4 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not understand the needs of the hotel and destination. It is very superficial ...

Directora General

4 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not so expert, you do not need more than on boarding, and put into practice common sense and your basic logic and common sense. I love all the data because it helps me to know in more detail what strategy to implement to boost sales and in which channel, the tools always promote direct sales, as well as Cloudbeds Amplify (digital market ...

Directora General

4 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not ...

Directora General

4 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment forms, which is the kind of forward thinking program we were looking for, with PayPal, GooglePay, and ApplePay. They keep improving and expanding, to offer more to the businesses that aren't just your standard hotels! They offer a wide variety of integrations, from accounting software programs to smart lock companies. And, they have options to build your own integration if they haven't added an integration to them themselves yet! Their 24 hour a day support ...

Owner

4 months ago

Verified

... The channel manager could work a little smoother. The housekeeping function needs the ability to schedule housekeepers by date. The cloudbeds core program should send push messages or SMS messages ...

Owner

4 months ago

Verified

... I love the constant upgrades and support they provide. They make managing multiple channels very easy and they integrate with most booking channels. ...

Owner

4 months ago

Verified

... I love the constant upgrades and support they provide. They make managing multiple channels very easy and they integrate with most booking channels. ...

Gerente

3 months ago

Verified

... The ease with which the system can be interacted with and implemented by various types of workers. ...

Gerente

3 months ago

Verified

... The ease with which the system can be interacted with and implemented by various types of workers. ...

Gerente

3 months ago

Verified

... Have more integrations that benefit property management and improve prices for developing Latin American markets. ...

Gerente

3 months ago

Verified

... The ease with which the system can be interacted with and implemented by various types of workers. ...

General Manager

3 months ago

Verified

... Hosteling simplified. I just can't imagine doing this job without really good software to help me organize and automate. With the API integration between Cloudbeds and Logistech our hostel is at the ...

Gerente de reservas

3 months ago

Verified

... Ease, agility, practicality and much more! CloudBeds provides all of this to us as its customers! Not having to worry about overbooking is a relief, we work calmly with our real availability. ...

recepcionista

3 months ago

Verified

... Having the option to pay the bill via PIX/card. Because sometimes we are late with the payment and we have to send the receipt to the collections center. And having the PIX option would be more ...

CEO

2 months ago

Verified

... Log in is slow can that be speeded up. Clear and easy reporting would help, there are alot of reports however it can be hard to find exactly what we want. ...

Administradora

2 months ago

Verified

... It is very easy and simple and the technical support is very effective and they respond immediately. They have a chat where you can make inquiries online. ...

Administradora

2 months ago

Verified

... It is very easy and simple and the technical support is very effective and they respond immediately. They have a chat where you can make inquiries online. ...

E Commerce Manager

2 months ago

Verified

... All in One System for Hotel ...

Front of House Manager

2 months ago

Verified

... The agents on the Cloudbeds help are always happy to assist and can resolve my issue most of the time. They can also find alternatives for me if the issue is not resolved. ...

Front of House Manager

2 months ago

Verified

... The agents on the Cloudbeds help are always happy to assist and can resolve my issue most of the time. They can also find alternatives for me if the issue is not resolved. ...

Front Office Manager

2 months ago

Verified

... Cloudbeds has been incredibly user-friendly for my front desk agents, making daily operations much smoother. Our Account Manager, Rhay, has been very responsive and supportive whenever we've encountered any issues ...

Hostel Manager/ Owner

2 months ago

Verified

... My suggestions would be to have a direct contact for hostels/hotels to call if they need to know something or just ask a quick question, or even a live chat feature. It's very hard to get a quick ...

Owner - CEO

1 months ago

Verified

... One on one live support to continue with the overall capabilities. Being able to customize some parts of Cloudbeds. Thank you ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Manager/owner

1 months ago

Verified

... Property Manager ...

Manager

1 months ago

Verified

... Support could be improved. After onboarding, we were left to fend for ourselves. Doesn't feel good to be left without support that's not technical but ways to improve efficiencies. The support chat ...

Manager

1 months ago

Verified

... The content is user friendly, written in my language (portuguese). For independent hoteliers, Cloudbeds PMS is more than just a tool—it's a stress reliever and growth enabler. By simplifying operations, enhancing guest satisfaction, and providing actionable insights, Cloudbeds empowers small properties to compete with larger chains without losing their unique charm. Rating: 5/5 for Independent Properties Cloudbeds turns everyday ...

Receptionist

29 days ago

Verified

... I can log in with my laptop. Cloudbeds Support response pretty fast. Comparing to the last system I use, it is easier to use. ...

Director

16 days ago

Verified

... There are a couple improvements we have suggested to their community forum and it seems like some of it is already being worked on which is very cool to see. ...

Director of Operations

18 days ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

18 days ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s actually done pretty quick ...

Director of Operations

18 days ago

Verified

... Cloudbeds’ flexibility helps multip-prop group Sweet Accommodations enhance its guest experience ...

Front Desk

12 days ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Front Desk

12 days ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Front Desk

12 days ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Managing Director

11 days ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless and easier to handle in the day-to-day business. Cloudbeds offers already a lot of integrations to third-party apps and software but we sometimes find a bit difficult to push and suggest them new integrations. In general the handling ...

Managing Director

11 days ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless and easier to handle in the day-to-day business. Cloudbeds offers already a lot of integrations to third-party apps and software but we sometimes find a bit difficult to push and suggest them new integrations. In general the handling of recommendation ...

Marketing Manager

10 days ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

10 days ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

General Manager

10 days ago

Verified

... The biggest value is the access to real-time data which helps us on a day-to-day basis with decision making – giving us more confidence in the decisions that we make because these are backed by ...

General Manager

10 days ago

Verified

... Improve flexibility when it comes to allocation of revenue onto different revenue segments like rooms, breakfast or transfers and also add on features could be improved. ...

Receptionist Front Desk

7 days ago

Verified

... The speed of the system, how easy it is to comprehend and manage, the colors and the way it saves information of guests and payments. ...

Resort manager

10 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

General Manager

10 months ago

Verified

... In all honesty, I do not know all its features but for the basic needs, for the basic hotel operations it needs improvement. ALOT of improvement. The few things I like are the cloud access. I love ...

Analista Central de Reservas

9 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management of a property, especially when it comes to leaving other ...

Analista Central de Reservas

9 months ago

Verified

... Allow the ability to modify reservations when rate plans are deactivated or to generate an alert indicating that modifications cannot be made due to them being deactivated. ...

Administrador

9 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying ...

Administrador

9 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying reservation fees to those channels that did not generate income, in addition , I can manage my cleaning ...

Administrador

9 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying ...

Owner

9 months ago

Verified

... I would like to be able to have the system automatically check guests in at check-in time. The business model I have would benifit from this. ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

General Manager

9 months ago

Verified

... It is easy to use, self explanatory and popular in hostels. Hostel workers tend to move between hostels, and it's so nice if they already have an experience with hostels that use cloudbeds. Being ...

Parque Baviera, Colombia

7 months ago

Verified

... Simplicity and opportunity ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple OTA's are all fantastically helpful to our business. Additionally, having access to real-time analytics, personalized customer insights, and automated ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal avai ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple OTA's are all fantastically helpful to our business. Additionally, having access to real-time analytics ...

Director

6 months ago

Verified

... Great all rounder system, with a team who cares and a product that is continually getting better. ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal avai ...

General Manager

6 months ago

Verified

... It is a potential Property Management System, very usefull, strengthening marketing, easy manage channels, setting pricing, ginance management & allotment. ...

General Manager

6 months ago

Verified

... Efficient and User-Friendly PMS ...

Owner

5 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Director of Revenue

4 months ago

Verified

... Nothing that works correctly in this PMS system so I can't advise any likes. The only thing that comes close is the Rate Shop but it doesn't even pull the lowest rate from the OTA. If this could be fixed as soon as possible, it would help greatly so that we can run promotions and are still able to use the rate shopper in Cloudbeds with certainty that the data ...

Property Manager

4 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support ...

Property Manager

4 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support ...

Owner

4 months ago

Verified

... The channel manager could work a little smoother. The housekeeping function needs the ability to schedule housekeepers by date. The cloudbeds core program should send push messages or SMS messages when new ...

Director de Marketing Digital

3 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding ...

Director de Marketing Digital

3 months ago

Verified

... -Errors in reports, we have found several errors in the platform that prevent us from having reliable data to work with.- Housekeeping does not even mark the clean room in the desktop version, you can only see it like this from your cell phone, that panel is also very basic.-When you create a reservation from the calendar it automatically ...

Director de Marketing Digital

3 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding ...

General Manager

3 months ago

Verified

... Hosteling simplified. I just can't imagine doing this job without really good software to help me organize and automate. With the API integration between Cloudbeds and Logistech our hostel is at the ...

Sócio

3 months ago

Verified

... Easy Reservation and Room Management, Integration with OTAs, Dashboard with daily arrivals and departures, Guest Management and reservation details. ...

Gerente de reservas

3 months ago

Verified

... Ease, agility, practicality and much more! CloudBeds provides all of this to us as its customers! Not having to worry about overbooking is a relief, we work calmly with our real availability. ...

recepcionista

3 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

recepcionista

3 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

recepcionista

3 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

recepcionista

3 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

recepcionista

3 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

O.MANAGER

3 months ago

Verified

... _ Sales manager with very clear objectives. _ Efficient distribution of the brand for potential customers. _ The system's back office campaigns work spectacularly with the algorithm they work with. ...

O.MANAGER

3 months ago

Verified

... _ Sales manager with very clear objectives. _ Efficient distribution of the brand for potential customers. _ The system's back office campaigns work spectacularly with the algorithm they work with. ...

Front Office Manager

2 months ago

Verified

... Cloudbeds has been incredibly user-friendly for my front desk agents, making daily operations much smoother. Our Account Manager, Rhay, has been very responsive and supportive whenever we've ...

Front Office Manager

2 months ago

Verified

... Recurring issues such as Reservation Activity not updating completely.I am not able to trace who updated the account if there's any issues specially regarding payment. i'm still waiting for the ...

Owner

1 months ago

Verified

... The Acoma House: Optimizing operations & maximizing revenue with Cloudbeds and Atomize ...

Director

16 days ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using Cloudbeds—it’s been a huge help in setting up and running our operations right from the start. Since our hotel is brand new, we had a lot to figure out. Cloudbeds made things easier by keeping ...

Director

16 days ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using Cloudbeds—it’s been a huge help in setting up and running our operations right from the start. Since our hotel is brand new, we had a lot to figure out. Cloudbeds made things easier by keeping everything in one place, from managing reservations to handling payments. As part of a group that already uses Cloudbeds, it was reassuring to know we were starting off with a system that works. What’s been great is how user-friendly it is. Even with all the new hotel chaos, the platform made organizing ...

Director of Operations

18 days ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s actually ...

Area Revenue Manager

12 days ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Area Revenue Manager

12 days ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Managing Director

11 days ago

Verified

... The ease of use is unbeatable. It is very simple to set up and manage and it saves you time to explain it to new staff. Furthermore Cloudbeds offers a great all-in-one solution, with channel manager, revenue management tool, website and digital marketing solutions. Reservations can be easily managed and there if nice functions like shared inventory for your rooms. With Whistle for Cloudbeds they offer a great communication tool that you can also use for task ...

Managing Director

11 days ago

Verified

... Easy to use all-in-one solution with loads of functionality for hostels ...

Managing Director

11 days ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless ...

General Manager

10 months ago

Verified

... Show me a report that I can give my housekeeper, 14-21 days out with arrivals and departures. Don't allow me to check out a guest who has a balance on their folio. Don't allow me to make adjustments to a previous days business once the report has been created or the clock has struck midnight . Don't have a balance due on every single cancellation. Let me decide. Show me a report, historically and forcast, that has Rooms Rented ( not an occupancy %) ADR, REVPAR all in one place. Have a report so that at month end I can see what reservations I had, room revenue generated, TE number and total TE Revenue. Make it more difficult to accidentaly move a room if looking at the software ...

Owner

9 months ago

Verified

... The on boarding process could be streamline. You are only able to really communicate through tickets and sometimes that can be slow. ...

Owner

9 months ago

Verified

... Modern and up-to-date PMS software ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Parque Baviera, Colombia

7 months ago

Verified

... The use of the Cloudbeds platform has allowed me to easily understand, as an owner, the management of properties, the interaction with other platforms and do it myself. ...

Parque Baviera, Colombia

7 months ago

Verified

... Cloufbeds has yet to bridge the gaps between iCal and API calendars, for a homeowner these complexities should not be part of their management. ...

Parque Baviera, Colombia

7 months ago

Verified

... Cloufbeds has yet to bridge the gaps between iCal and API calendars, for a homeowner these complexities should not be part of their management. ...

Parque Baviera, Colombia

7 months ago

Verified

... The use of the Cloudbeds platform has allowed me to easily understand, as an owner, the management of properties, the interaction with other platforms and do it myself. ...

Gestión de Propiedades

7 months ago

Verified

... Very intuitive, practical, easy to use and compatible with most of the applications needed for complete management of your property. ...

General Manager

7 months ago

Verified

General Manager

7 months ago

Verified

... One of the biggest advantages is the continous development.The participating hotels can vote which new upgrades to the PMS shall be made. Perfectly synced ground functions with already a lot to ...

General Manager

7 months ago

Verified

... One of the biggest advantages is the continous development.The participating hotels can vote which new upgrades to the PMS shall be made. Perfectly synced ground functions with already a lot to customize. Plenty ...

General Manager

7 months ago

Verified

... To make it really perfect, there would only be missing further options to customize small details for example in the calender that are helpfull for the explicit hotel. This includes the display of ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple ...

General Manager

6 months ago

Verified

... Efficient and User-Friendly PMS ...

Owner

5 months ago

Verified

... Awesome! Highly recommend Cloudbeds! ...

Owner

5 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Owner

5 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Owner

5 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Director of Operations

5 months ago

Verified

... - The ability to login with mobile or web with ease so we can acces #reservations from anywhere. The ability to integrate with text messages communication for self #checkin. The ability to visual the ...

Directora General

4 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not so expert, you do not need more than on boarding, and put into practice common sense and your basic logic and common sense. I love all the data because it helps me to know in more detail what strategy to implement to boost sales and in which channel, the tools always promote direct sales, as well as Cloudbeds ...

Property Manager

4 months ago

Verified

... Cloudbeds' diversity ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment forms, which is the kind of forward thinking program we were looking for, with PayPal ...

Owner

4 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Owner

4 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Gerente

3 months ago

Verified

... Have more integrations that benefit property management and improve prices for developing Latin American markets. ...

Sócio

3 months ago

Verified

... Easy Reservation and Room Management, Integration with OTAs, Dashboard with daily arrivals and departures, Guest Management and reservation details. ...

recepcionista

3 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

recepcionista

3 months ago

Verified

... Having the option to pay the bill via PIX/card. Because sometimes we are late with the payment and we have to send the receipt to the collections center. And having the PIX option would be more ...

O.MANAGER

3 months ago

Verified

... Connectivity and efficiency in brand distribution to markets ...

O.MANAGER

3 months ago

Verified

... Connectivity and efficiency in brand distribution to markets ...

Front desk

2 months ago

Verified

... i hope you can connect some e wallet apps so guest can direct pay there downpayment because majority of filipino use e wallet like cash. ...

Front desk

2 months ago

Verified

... Cloudbeds PMS is very useful and user friendly, Cloudbeds PMS (Property Management System) is designed to streamline the operations of hospitality businesses, making it easier to manage bookings, ...

Front desk

2 months ago

Verified

... Great PMS for a small hotel business ...

Front desk

2 months ago

Verified

... i hope you can connect some e wallet apps so guest can direct pay there downpayment because majority of filipino use e wallet like cash. ...

E Commerce Manager

2 months ago

Verified

... - Simple interface- Complete system for hotel- Can be used in mobile phone or through pc / laptop- Both PMS and CM in one place ...

E Commerce Manager

2 months ago

Verified

... - Simple interface- Complete system for hotel- Can be used in mobile phone or through pc / laptop- Both PMS and CM in one place ...

Manager

2 months ago

Verified

... At City Backpackers HQ in Brisbane, we’ve been using Cloudbeds for a while, and it’s truly transformed how we run the hostel. The software is incredibly intuitive, and the learning curve for staff is minimal. Even team members with limited tech experience find it easy to navigate. This has been great for keeping everyone on the same page without needing extensive training. The real-time calendar is one of the standout features. It lets us manage bookings, check-ins, and room availability all from one screen. Adjusting reservations is as easy as dragging and dropping, which has saved us heaps of time, especially during busy check-in times. Cloudbeds also syncs seamlessly ...

Hotel Operator

2 months ago

Verified

... Ability to set redemption count for each promo code (i.e. code is only valid for first 20 redemption) Ability to delegate the booking engine to the hotel official web domain (for security and ...

Hotel Operator

2 months ago

Verified

... Further Improvement needed for the Booking Engine. ...

Hostel Manager/ Owner

2 months ago

Verified

... My suggestions would be to have a direct contact for hostels/hotels to call if they need to know something or just ask a quick question, or even a live chat feature. It's very hard to get a quick answer from somebody waiting for an email reply. Also, a good feature would be to add a new color to the calendar to show partial payments (for long term bookings) instead of us having to make multiple weekly bookings. And for credit card details to carry on to an extended booking for the same person, instead of having to add existing ...

Owner

1 months ago

Verified

... I looked at some other more conventional PMS systems, but I liked the nimbleness of Cloudbeds and the overall UI. ...

Owner

1 months ago

Verified

... The Acoma House: Optimizing operations & maximizing revenue with Cloudbeds and Atomize ...

Owner - CEO

1 months ago

Verified

... I have worked with Cloudbeds for over four years now. All I can say is where were you the first 13 years to use this amazing system. Dustin Pence VP of Customer Success ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Operations Manager

1 months ago

Verified

... Multi room reservations become difficult to manage in respect to our digital key system. If the person booking a block of rooms provides their cellphone number in the reservation, only they will ...

Operations Manager

19 days ago

Verified

... Transforming Hospitality at Doolin Inn with Cloudbeds ...

Director

16 days ago

Verified

... Starting Strong with Cloudbeds at Our New Hotel ...

Director of Operations

18 days ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

18 days ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

18 days ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

18 days ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

18 days ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Sales Manager

11 days ago

Verified

... Cloudbeds is an intuitive and user-friendly PMS and channel manager that efficiently handles hotel reservations in a very comprehensive manner. Its reporting tools are advanced and highly useful, providing valuable insights for decision-making. The system is easy to configure, even for those without extensive technical knowledge. Additionally, their customer service is excellent, always responsive and helpful. Highly recommended for hotel management! One of the standout features of Cloudbeds is its seamless channel management, allowing properties to connect with multiple OTAs and ensure real-time updates to inventory and rates. This significantly reduces the risk of overbookings or missed opportunities, making it a reliable choice for both small boutique hotels and larger operations. The interface is clean and intuitive, making it accessible even for teams with minimal training, which translates into smoother daily operations. Moreover, the advanced reporting tools are a game-changer. With detailed analytics and customizable reports, users can easily track performance metrics, identify trends, and make informed decisions to boost revenue. The reservation management tools are equally impressive, allowing properties to handle bookings from various ...

Marketing Manager

10 days ago

Verified

... Cloudbeds is the number 1 customer management system for hostels!! ...

Marketing Manager

10 days ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

10 days ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

10 days ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

10 days ago

Verified

... Super user friendly, easy to use dashboard and system. UI is clean. Easy to transfer between properties in the online app. ...

Operations Director

8 days ago

Verified

... The PMS is incredibly user-friendly, making it accessible to any user, regardless of technical expertise. It includes all the essential features required by a hotel management system, along with an extensive portfolio of add ...

Resort manager

10 months ago

Verified

... For easy way to see our grafik improving for our property rinning for hole week, month & years, it will be nice ...

General Manager

10 months ago

Verified

... HORRIBLE HORRIBLE HORRIBLE ...

General Manager

10 months ago

Verified

... In all honesty, I do not know all its features but for the basic needs, for the basic hotel operations it needs improvement. ALOT of improvement. The few things I like are the cloud access. I love that you can click on the daily report and view what transactions were used to calulate the figure. There are many customizable reports, just not reports that produce the info really needed. I appreicate that there is customizabile features like the group feature but feel nickel ...

General Manager

10 months ago

Verified

... In all honesty, I do not know all its features but for the basic needs, for the basic hotel operations it needs improvement. ALOT of improvement. The few things I like are the cloud access. I love that you can click on the daily report and view what transactions were used to calulate the figure. There are many customizable reports, just not reports that produce the info really needed. I appreicate that there is customizabile features like the group feature but feel nickel and dimed to death. Each feature a bit more ...

Analista Central de Reservas

9 months ago

Verified

... The friendliness of cloudbeds ...

Analista Central de Reservas

9 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management ...

Administrador

9 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying ...

Administrador

9 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying reservation fees to those channels that did not generate income ...

presidente

9 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

9 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

9 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

9 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it gives them. super ...

Owner

9 months ago

Verified

... I was most impressed by the depth of features available. I'm coming off of 25-year-old software and this software offers. ...

Owner

9 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Owner

9 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts to the specific needs of each hotel, whether it is a small bed and breakfast or a luxury resort. With customizable ...

Gerente

9 months ago

Verified

... Excellent ally ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts to the specific needs of each hotel, whether it is a small bed and breakfast or a luxury resort. With customizable and scalable features, Cloudbeds becomes the perfect ally for any type of hotel establishment, guaranteeing efficient management and an exceptional guest experience. Cloudbeds; constant innovation ensures that hotels are always at the forefront of the industry. With regular updates and user interface improvements, the software evolves to meet the changing market demands and expectations of modern guests. In short, Cloudbeds is not only a software provider, but an indispensable ...

General Manager

9 months ago

Verified

... Email notifications for current system bugs would be nice to know what's going on in a timely manner. Whenever people make online reservations, the system creats the folio as a new guest even though the name and the emails are the same. If the system can detect that the guest stayed before and consolidate the guest folio, it would be much better. Also, if there is a way guest can save their info on cloudbeds so making reservation online would be as easy as making it on booking.com, that might help them making direct ...

General Manager

9 months ago

Verified

... We are satisfied with the features except for recurring system bugs. ...

Parque Baviera, Colombia

7 months ago

Verified

... Simplicity and opportunity ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

Sales Manager

7 months ago

Verified

... Outstanding experience ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? Total pros. Unlike other platforms where support feels like a hide-and-seek game, Cloudbeds delivers top-notch service every time, with style ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

General Manager

7 months ago

Verified

... Really good overall PMS to adapt to your needs ...

General Manager

7 months ago

Verified

... One of the biggest advantages is the continous development.The participating hotels can vote which new upgrades to the PMS shall be made. Perfectly synced ground functions with already a lot to ...

General Manager

7 months ago

Verified

... One of the biggest advantages is the continous development.The participating hotels can vote which new upgrades to the PMS shall be made. Perfectly synced ground functions with already a lot to ...

Director

6 months ago

Verified

... Great all rounder system, with a team who cares and a product that is continually getting better. ...

Director

6 months ago

Verified

... Great all rounder system, with a team who cares and a product that is continually getting better. ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple OTA's are all fantastically helpful to our business. Additionally, having access to real-time analytics, personalized customer insights, and automated marketing tools significantly enhances our operational efficiency. The integration of AI-driven features for revenue management and predictive analytics allows us to stay competitive and make informed decisions swiftly. The support and resources provided ensure we maximize our platform's potential and drive sustained ...

Director

6 months ago

Verified

... Great all rounder system, with a team who cares and a product that is continually getting better. ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple OTA's are all fantastically helpful to our business. Additionally, having access to real-time analytics, personalized customer insights, and automated marketing tools significantly enhances our operational efficiency. The integration of AI-driven features for revenue management and predictive analytics allows us to stay competitive and make informed decisions swiftly. The support and resources provided ensure we maximize our platform's potential and drive sustained growth. The direction of the business is non-stop improving, I'm delighted we chose Cloudbeds ...

Director

6 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple OTA's are all fantastically helpful to our business. Additionally, having access to real-time analytics, personalized customer insights, and automated marketing tools significantly enhances our operational efficiency. The integration of AI-driven features for revenue management and predictive analytics allows us to stay competitive and make informed decisions swiftly. The support and resources provided ensure we maximize our platform's potential and drive sustained growth. The direction of the business is non ...

sale director

6 months ago

Verified

... Ease of use. friendly user face. overall great tool for my vacation rental business. really good we can add to third party software as well. All my staff find it easy to use. ...

General Manager

6 months ago

Verified

... It is a potential Property Management System, very usefull, strengthening marketing, easy manage channels, setting pricing, ginance management & allotment. ...

General Manager

6 months ago

Verified

... Im Cambodia, there are so many hotel did not used Cloudbeds, I recommend Cloudbeds to have support team and marketing team at here to strengthening and getting more customers. ...

General Manager

6 months ago

Verified

... It is a potential Property Management System, very usefull, strengthening marketing, easy manage channels, setting pricing, ginance management & allotment. ...

General Manager

5 months ago

Verified

... Cloudbeds helps streamline payments and better manage revenue ...

General Manager

5 months ago

Verified

... When involving technical issues, up to date updates is valuable. ...

General Manager

5 months ago

Verified

... Cloudbeds Payments is essential to offering a streamlined solution for processing payments across all our properties. Our well-trained team benefits from its comprehensive tools and resources, ...

Co-Owner

5 months ago

Verified

... Cloudbeds needs more features to be usable in argentinean market ...

Owner

5 months ago

Verified

... Onboarding should include a stronger training on accounting, taxes and fees, and reporting. This way, the new user understands the inner workings of the reservations and is prepared to implement and ...

Director of Operations

5 months ago

Verified

... Reporting has been greatly improved over last two years. There are still improvements to be made. The model of paying for each additional feature that comes out makes the cost of the software high. ...

Director of Operations

5 months ago

Verified

... Reporting has been greatly improved over last two years. There are still improvements to be made. The model of paying for each additional feature that comes out makes the cost of the software high. ...

Director of Operations

5 months ago

Verified

... Reporting has been greatly improved over last two years. There are still improvements to be made. The model of paying for each additional feature that comes out makes the cost of the software high. ...

Office Manager

5 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard ...

Office Manager

5 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard subscription package and doesn't charge commission ...

Office Manager

5 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard subscription package and doesn't ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price transparency laws in California. It was a week of one step forward and two back the entire week of back and forth only to find out it's not set up to do what we need it to, but if we want to pay them to customize our booking engine they might be able to make it do what we're now legally required to. Or, now that they've expanded ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price transparency laws in California. It was a week of one step forward and two back the entire week of back and forth only to find out it's not set up to do what we need it to, but if we want to pay them to customize our booking engine they might be able to make it do what we're now legally required to. Or, now that they've expanded their offerings with additional paid ...

Office Manager

5 months ago

Verified

... Mixed Feelings, But Overall Intuitive and Easy to Learn System ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price transparency laws in California. It was a week of one step forward and two back the entire week of back and forth only to find out it's not set up to do what we need it to, but if we want to pay them to customize our booking engine they might be able to make it do what we're now legally ...

Director of Revenue

4 months ago

Verified

... As a PMS, this system is not ready to be used as there are way too many issues. Reports do not provide the data in one place and cannot be combined to get the standard data required to run a hotel. Inventory information is limited to a specific time frame, competitive shop is limited to a specific time frame, room nights, revenue ...

Director of Revenue

4 months ago

Verified

... As a PMS, this system is not ready to be used as there are way too many issues. Reports do not provide the data in one place and cannot be combined to get the standard data required to run a hotel. ...

Property Manager

4 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support team with questions, and I get told after a while that it is getting handed off to the advanced support team, and I never hear back. Integration with Airbnb. I know they are difficult sometimes, but it would be really nice to be able to change the listings just once, and change reservations on Airbnb and have it update Cloudbeds' calendar also. An easier ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Owner

4 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Owner

4 months ago

Verified

... Cloudbeds has top knotch integrations and feature sets! ...

Administradora

3 months ago

Verified

... Perhaps different payment plans, options to customize the interface (colors, fonts) to better establish the visual identity of the property. ...

Gerente

3 months ago

Verified

... Have more integrations that benefit property management and improve prices for developing Latin American markets. ...

Gerente

3 months ago

Verified

... Have more integrations that benefit property management and improve prices for developing Latin American markets. ...

Gerente

3 months ago

Verified

... Have more integrations that benefit property management and improve prices for developing Latin American markets. ...

Gerente

3 months ago

Verified

... Have more integrations that benefit property management and improve prices for developing Latin American markets. ...

Director de Marketing Digital

3 months ago

Verified

... The good of the great is clouded by the bad of the small! ...

Director de Marketing Digital

3 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding process should be more detailed in terms of using the Business Intelligence Platform (BIP). The marketing area is basic ...

Director de Marketing Digital

3 months ago

Verified

... -Errors in reports, we have found several errors in the platform that prevent us from having reliable data to work with.- Housekeeping does not even mark the clean room in the desktop version, you can only see it like this from your cell phone, that panel is also very basic.-When you create a reservation from the calendar it automatically assigns you a source that is a booking engine, this means that if you forget to change it you alter a sales channel metric and if you change it you lose everything and you have to do it again without being able to know which room you are reserving and then from the calendar you have to move it to the room you wanted to give. -Additional products become uninteresting ...

Director de Marketing Digital

3 months ago

Verified

... The good of the great is clouded by the bad of the small! ...

Director de Marketing Digital

3 months ago

Verified

... The good of the great is clouded by the bad of the small! ...

General Manager

3 months ago

Verified

... Hosteling simplified. I just can't imagine doing this job without really good software to help me organize and automate. With the API integration between Cloudbeds and Logistech our hostel is at the ...

General Manager

3 months ago

Verified

... Seamlessly boost revenue and the guest experience ...

Sócio

3 months ago

Verified

... Simpler and more direct reports. (Such as sales per day and revenue per month). Sometimes the system is a little slow, but nothing that gets in the way. ...

Sócio

3 months ago

Verified

... Simpler and more direct reports. (Such as sales per day and revenue per month). Sometimes the system is a little slow, but nothing that gets in the way. ...

Sócio

3 months ago

Verified

... Excellent Property Management System ...

Sócio

3 months ago

Verified

... Excellent Property Management System ...

Gerente

3 months ago

Verified

... Reports. They could be a little more customizable. I don't know if there is one, but having a cost sheet included with expenses could be very helpful. ...

Proprietário

3 months ago

Verified

... The Software could include more tools in the basic package, it would be a more complete experience or with a lower price for evaluation. ...

Proprietário

3 months ago

Verified

... The Software could include more tools in the basic package, it would be a more complete experience or with a lower price for evaluation. ...

recepcionista

3 months ago

Verified

... Having the option to pay the bill via PIX/card. Because sometimes we are late with the payment and we have to send the receipt to the collections center. And having the PIX option would be more ...

recepcionista

3 months ago

Verified

... Having the option to pay the bill via PIX/card. Because sometimes we are late with the payment and we have to send the receipt to the collections center. And having the PIX option would be more ...

O.MANAGER

3 months ago

Verified

... _ Sales manager with very clear objectives. _ Efficient distribution of the brand for potential customers. _ The system's back office campaigns work spectacularly with the algorithm they work with. ...

O.MANAGER

3 months ago

Verified

... Connectivity and efficiency in brand distribution to markets ...

CEO

2 months ago

Verified

... We dont provide accommadation we provide an alpaca farm experience. ...

Reservations Manager

2 months ago

Verified

... Very expensive for what it is ...

Reservations Manager

2 months ago

Verified

... Very expensive for what it is ...

Reservations Manager

2 months ago

Verified

... Pricing for both PMS and Cloudbeds payments. Amending group bookings.Till payments. Miscellaneous charges cannot be added without creating a new booking. Accounting program not fit for purpose. ...

Reservations Manager

2 months ago

Verified

... Pricing for both PMS and Cloudbeds payments. Amending group bookings.Till payments. Miscellaneous charges cannot be added without creating a new booking. Accounting program not fit for purpose. ...

Reservations Manager

2 months ago

Verified

... Very expensive for what it is ...

Owner

2 months ago

Verified

... As of the moment i have nothing to suggest because it does basically all that i need. It even has more features than what i actually need ...

Front of House Manager

2 months ago

Verified

... Cloudbeds review ...

Manager

2 months ago

Verified

... At City Backpackers HQ in Brisbane, we’ve been using Cloudbeds for a while, and it’s truly transformed how we run the hostel. The software is incredibly intuitive, and the learning curve for staff is minimal. Even team members with limited tech experience find it easy to navigate. This has been great for keeping everyone on the same page without needing extensive training. The real-time calendar is one of the standout features. It lets us manage bookings, check-ins, and room availability all from one screen. Adjusting reservations is as easy as dragging and dropping, which has saved us heaps of time, especially during busy check-in times. Cloudbeds also syncs seamlessly with platforms like Booking.com and Expedia, meaning we no longer worry about over bookings or discrepancies in room availability. Everything updates automatically. Cloudbeds' reporting tools are another highlight. We can quickly generate reports ...

Hotel Operator

2 months ago

Verified

... The newly-launched booking engine is much more elegant and lively. This has increased the confidence for guest to make direct booking with us. ...

Owner - CEO

1 months ago

Verified

... Amazing PMS system ...

Owner

1 months ago

Verified

... Great! ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Operations Manager

1 months ago

Verified

... Due to its ease of use, Cloudbeds won't allow me to make mistakes. ...

FOA

1 months ago

Verified

... I believe there's no need for improvement; maybe just upgrade the product and much more easier for other properties that they can understand more. ...

FOA

1 months ago

Verified

... I believe there's no need for improvement; maybe just upgrade the product and much more easier for other properties that they can understand more. ...

FOA

1 months ago

Verified

... I believe there's no need for improvement; maybe just upgrade the product and much more easier for other properties that they can understand more. ...

Manager

1 months ago

Verified

... Great PMS for independent hoteliers ...

Manager

1 months ago

Verified

... The content is user friendly, written in my language (portuguese). For independent hoteliers, Cloudbeds PMS is more than just a tool—it's a stress reliever and growth enabler. By simplifying ...

Manager

1 months ago

Verified

... Features like revenue management tools and intelligent automation (IA) are crucial for efficient property operations and maximizing profitability. These should ideally be included in the base plan ...

Receptionist

29 days ago

Verified

... The system is easy to use and learn. However, I came across a lot of system error in the past. ...

Operations Manager

19 days ago

Verified

... Transforming Hospitality at Doolin Inn with Cloudbeds ...

Operations Manager

19 days ago

Verified

... Transforming Hospitality at Doolin Inn with Cloudbeds ...

Operations Manager

19 days ago

Verified

... Over the last few years we have pushed almost 80% of our bookings to direct bookings, with the latest Cloudbeds update for the website making it a much cleaner process. This has saved us thousands on commission ...

Operations Manager

19 days ago

Verified

... Recent update to the website booking engine now states that we don't take a pre payment just card details to secure the booking. We also sell advance purchase and we are getting negative feedback ...

Operations Manager

19 days ago

Verified

... Over the last few years we have pushed almost 80% of our bookings to direct bookings, with the latest Cloudbeds update for the website making it a much cleaner process. This has saved us thousands on ...

Operations Manager

19 days ago

Verified

... Over the last few years we have pushed almost 80% of our bookings to direct bookings, with the latest Cloudbeds update for the website making it a much cleaner process. This has saved us thousands on commission to OTA's ...

Director

16 days ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using ...

Director

16 days ago

Verified

... Starting Strong with Cloudbeds at Our New Hotel ...

Director

16 days ago

Verified

... There are a couple improvements we have suggested to their community forum and it seems like some of it is already being worked on which is very cool to see. ...

Director of Operations

18 days ago

Verified

... Cloudbeds’ flexibility helps multip-prop group Sweet Accommodations enhance its guest experience ...

Director of Operations

18 days ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

18 days ago

Verified

... Cloudbeds’ flexibility helps multip-prop group Sweet Accommodations enhance its guest experience ...

Front Desk

12 days ago

Verified