Manager

13 months ago

Verified

... Absolutely help ...

Revenue Manager

13 months ago

Verified

... Rate Manager ...

Resident Manager

13 months ago

Verified

... Easy to use and effective and to teach to other employees, rates can be changes anytime and connected to OTA's already. ...

Resident Manager

13 months ago

Verified

... Very user friendly and efficient PMS ...

Night Manager

13 months ago

Verified

... Easy to use, customisable access for staff roles ...

President

13 months ago

Verified

... Easy to learn ...

President

13 months ago

Verified

... Cloudbeds is definitely on the right track with what it offers, but there's room for some really beneficial enhancements, particularly for the smaller players like hostels and boutique hotels. An update that could make a world of difference would be the ability to manage different room types with more flexibility. Imagine having customized controls for various room styles, like separate settings for dormitories and private suites. This would revolutionize how these unique spaces are handled, making operations smoother and more tailored to each type of accommodation. Moreover, Cloudbeds could enhance its appeal by becoming even more newbie-friendly. A big step in this direction could be the addition of a helpdesk ...

sales Manager

13 months ago

Verified

... It's about soem report have to improve such as revenue fuction and some concern and also for customber service should have Thais ...

Front Office Team Leader

13 months ago

Verified

... When making a reservation, I think its best if two separate booking has a feature to combine with a different booking because sometimes guests will book 2 separate reservations but they will pay for ...

Managing Director

13 months ago

Verified

... Invoicing - (guest) company data not very prominent. invoicing and payment records for multiple room reservations are not very user friendly. How the system accounts for and reports VAT is not very clear. The reporting ...

Diretor Marketing

13 months ago

Verified

... The design and boot support was great. I have nothing else positive to add, it was a terrible ex ...

Hotel manager

13 months ago

Verified

... It is very helpful in all the segments. It has good reports in order to built a strategy ...

E-Commerce Executive

13 months ago

Verified

... I think that we can have even more more detailed reports and that they be easy to manipulate, however what we have in particular already helps me a lot, the issue is also of being able to have a staff ...

Hostel Owner

13 months ago

Verified

... -Adding Membership management. Better house keeping function. Less down time. Sales rep could improve. Chinese interface. Lower and more competitive rate for smaller property. ...

Owner

13 months ago

Verified

... its very enjoyable to use since the UI is very easy to working with. We are very helpful by Cloudbeds System. ...

Director

13 months ago

Verified

... 1. **Enhanced Customization:** Providing more customizable options for tailored property needs would be beneficial. Offering greater flexibility in configurations can cater to diverse business requirements. 2. **Streamlined Reporting:** Simplifying and refining the reporting tools could make data analysis more intuitive. A more user-friendly reporting interface would aid in extracting actionable insights efficiently. 3. **Faster Updates:** Although generally efficient, enhancing the speed of updates across channels could further reduce the risk of overbookings and improve real-time synchronization. 4. **Expanded Integration:** Continuously expanding the list of integrated third-party platforms and channels would broaden the software's reach and utility for different types of properties. 5. **Advanced ...

Owner

13 months ago

Verified

... So many features, functions, and report; Staff are attentive and caring; can manage my property on-the-go; great channel manager; can easily access reservations; awesome customer service; readily ...

Owner

13 months ago

Verified

... So many features, functions, and report; Staff are attentive and caring; can manage my property on-the-go; great channel manager; can easily access reservations; awesome customer service; readily ...

Owner

13 months ago

Verified

... So many features, functions, and report; Staff are attentive and caring; can manage my property on-the-go; great channel manager; can easily access reservations; awesome customer service; readily available training materials. I really love how I can view the daily snapshot on the phone. At first, my front office team was hesitant to try Cloudbeds, but after several ...

General Manager

12 months ago

Verified

... We are active users of Cloudbeds for our b&b/wedding venue and appreciate the wide suite of features, it's intended to do everything we need, but we had a frustrating year in not being supported with ...

General Manager

12 months ago

Verified

... As mentioned above, this was a frustrating year in our partnership with cloudbeds. Specifically, we ran into a bug with group booking links that took weeks of communicating with different customer service reps and our specific account manager before it was even acknowledged to be a bug instead of user error. Once we finally got to that point, it was another several WEEKS of never hearing any updates, despite frequently inquiring and noting that this bug was severely affecting our customer relationships and revenue. It flat out prevented us from sharing group booking links for multiple months. I am thankful to Taylor Bradley, who finally stepped in when we were at the end of out rope to supersede our very unreliable account manager and set up weekly ...

Resort manager

11 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

General Manager

11 months ago

Verified

... In all honesty, I do not know all its features but for the basic needs, for the basic hotel operations it needs improvement. ALOT of improvement. The few things I like are the cloud access. I love ...

General Manager

11 months ago

Verified

... Show me a report that I can give my housekeeper, 14-21 days out with arrivals and departures. Don't allow me to check out a guest who has a balance on their folio. Don't allow me to make adjustments ...

Analista Central de Reservas

10 months ago

Verified

... The friendliness of cloudbeds ...

Analista Central de Reservas

10 months ago

Verified

... The friendliness of cloudbeds ...

Analista Central de Reservas

10 months ago

Verified

... The friendliness of cloudbeds ...

Administrador

10 months ago

Verified

... Soon instructions on YouTube would be very helpful although they have the university cloudbed but the bad thing is that there are many in English, it limits the search a bit ...

Administrador

10 months ago

Verified

... Soon instructions on YouTube would be very helpful although they have the university cloudbed but the bad thing is that there are many in English, it limits the search a bit ...

Administrador

10 months ago

Verified

... Soon instructions on YouTube would be very helpful although they have the university cloudbed but the bad thing is that there are many in English, it limits the search a bit ...

Owner

10 months ago

Verified

... The on boarding process could be streamline. You are only able to really communicate through tickets and sometimes that can be slow. ...

Owner

10 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Owner

10 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gestión de Propiedades

8 months ago

Verified

... Reports in Spanish, a little clearer and video tutorial is in Spanish. More explicit the reports so that they are better understood. ...

Sales Manager

8 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? Total ...

Sales Manager

8 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

Director

7 months ago

Verified

... Great all rounder system, with a team who cares and a product that is continually getting better. ...

Director

7 months ago

Verified

... Analytics powered by AI that help owners with data that can drive sales: What is my lead time each month to a booking avg. and range (helps me understand when I might wish to discount)? What historic dates have full occupancy (helps me drive up room/accommodation rate)? More design capabilities on the website, feels a bit limited and templatey (it would be cool to be able to custom code e.g. hire a designer and front-end developer to give the platform a truly unique feel a bit like WordPress). AI to help me understand underutilized areas of Cloudbeds with chatbot ...

Director

7 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple OTA's are all fantastically help ...

sale director

7 months ago

Verified

... To be honest I'm not sure what else can be improved since this is best software I've used. give me some time then perhaps i could tell you what to improve. But so far I'm happy with it. ...

Property Owner

7 months ago

Verified

... As the owner of a boutique hotel, I can confidently say that Cloudbeds has revolutionized our operations and elevated the guest experience to new heights. From the moment we implemented this powerful software, we witnessed a remarkable transformation in efficiency and guest satisfaction. Seamless Property Management - Cloudbeds' intuitive interface and comprehensive features have streamlined our property management processes, allowing us to focus on what truly matters – delivering exceptional hospitality. The centralized dashboard provides a real-time overview of occupancy rates, reservations, and guest information, enabling us to make informed decisions and respond promptly to any inquiries or requests. Effortless Booking and Channel Management - The seamless integration with major online travel agencies (OTAs) and our website has significantly simplified our booking and channel management processes. Cloudbeds automatically updates inventory across all platforms, eliminating the risk of overbookings and ensuring accurate availability information for our guests. This level of synchronization has not only enhanced our operational efficiency but also improved our online visibility and competitiveness. Personalized Guest Experiences - Cloudbeds' guest management capabilities have allowed us to personalize each stay, creating memorable experiences that keep our guests coming back. From capturing preferences and special requests during the booking process to tailoring in-stay services, we can anticipate and exceed our guests' expectations at every touchpoint. Robust Reporting and Analytics - The comprehensive reporting and analytics tools provided by Cloudbeds have empowered us to gain valuable insights into our business performance. We can easily track key metrics, identify trends, and make data-driven decisions to optimize our operations, pricing strategies, and marketing efforts. This level of visibility has been instrumental in driving our growth and profitability. Exceptional Customer Support - Throughout our journey with Cloudbeds, their dedicated ...

owner

7 months ago

Verified

... Convenient system ...

owner

7 months ago

Verified

... Convenient system ...

owner

7 months ago

Verified

... Very convenient to control all bookings across different channels in one place. Convenient to distribute roles among employees. Convenient handling of reservations from a customer service perspective ...

owner

7 months ago

Verified

... Very convenient to control all bookings across different channels in one place. Convenient to distribute roles among employees. Convenient handling of reservations from a customer service perspective ...

General Manager

6 months ago

Verified

... When involving technical issues, up to date updates is valuable. ...

Owner

6 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service staff is very helpful, always is available and solves ...

Owner

6 months ago

Verified

... Onboarding should include a stronger training on accounting, taxes and fees, and reporting. This way, the new user understands the inner workings of the reservations and is prepared to implement and ...

Owner

6 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service staff is very helpful ...

Owner

6 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Owner

6 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Office Manager

6 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated ...

Director of Revenue

5 months ago

Verified

... As a PMS, this system is not ready to be used as there are way too many issues. Reports do not provide the data in one place and cannot be combined to get the standard data required to run a hotel. ...

Director of Revenue

5 months ago

Verified

... As a PMS, this system is not ready to be used as there are way too many issues. Reports do not provide the data in one place and cannot be combined to get the standard data required to run a hotel. Inventory information is limited to a specific time frame, competitive shop is limited to a specific time frame, room nights, revenue and ADR cannot be found in 1 report per day. I could go on and on with the issues with this PMS. Rate shop doesn't show lowest rate so it's useless if I run a promotion on an OTA. All of the items we have advised the team at Cloudbeds of have not been fixed and we have not been notified of when any of the changes ...

Directora General

5 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not ...

Directora General

5 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not understand the needs of the hotel and destination. It is very superficial ...

Directora General

5 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not so expert, you do not need more than on boarding, and put into practice common sense and your basic logic and common sense. I love all the data because it helps me to know in more detail what strategy to implement to boost sales and in which channel, the tools always promote direct sales, as well as Cloudbeds Amplify (digital market ...

Directora General

5 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not ...

Directora General

5 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment forms, which is the kind of forward thinking program we were looking for, with PayPal, GooglePay, and ApplePay. They keep improving and expanding, to offer more to the businesses that aren't just your standard hotels! They offer a wide variety of integrations, from accounting software programs to smart lock companies. And, they have options to build your own integration if they haven't added an integration to them themselves yet! Their 24 hour a day support ...

Owner

5 months ago

Verified

... The channel manager could work a little smoother. The housekeeping function needs the ability to schedule housekeepers by date. The cloudbeds core program should send push messages or SMS messages ...

Owner

5 months ago

Verified

... I love the constant upgrades and support they provide. They make managing multiple channels very easy and they integrate with most booking channels. ...

Owner

5 months ago

Verified

... I love the constant upgrades and support they provide. They make managing multiple channels very easy and they integrate with most booking channels. ...

Gerente

4 months ago

Verified

... The ease with which the system can be interacted with and implemented by various types of workers. ...

Gerente

4 months ago

Verified

... The ease with which the system can be interacted with and implemented by various types of workers. ...

Gerente

4 months ago

Verified

... Have more integrations that benefit property management and improve prices for developing Latin American markets. ...

Gerente

4 months ago

Verified

... The ease with which the system can be interacted with and implemented by various types of workers. ...

General Manager

4 months ago

Verified

... Hosteling simplified. I just can't imagine doing this job without really good software to help me organize and automate. With the API integration between Cloudbeds and Logistech our hostel is at the ...

Gerente de reservas

4 months ago

Verified

... Ease, agility, practicality and much more! CloudBeds provides all of this to us as its customers! Not having to worry about overbooking is a relief, we work calmly with our real availability. ...

recepcionista

4 months ago

Verified

... Having the option to pay the bill via PIX/card. Because sometimes we are late with the payment and we have to send the receipt to the collections center. And having the PIX option would be more ...

CEO

3 months ago

Verified

... Log in is slow can that be speeded up. Clear and easy reporting would help, there are alot of reports however it can be hard to find exactly what we want. ...

Administradora

3 months ago

Verified

... It is very easy and simple and the technical support is very effective and they respond immediately. They have a chat where you can make inquiries online. ...

Administradora

3 months ago

Verified

... It is very easy and simple and the technical support is very effective and they respond immediately. They have a chat where you can make inquiries online. ...

E Commerce Manager

3 months ago

Verified

... All in One System for Hotel ...

Front of House Manager

3 months ago

Verified

... The agents on the Cloudbeds help are always happy to assist and can resolve my issue most of the time. They can also find alternatives for me if the issue is not resolved. ...

Front of House Manager

3 months ago

Verified

... The agents on the Cloudbeds help are always happy to assist and can resolve my issue most of the time. They can also find alternatives for me if the issue is not resolved. ...

Front Office Manager

3 months ago

Verified

... Cloudbeds has been incredibly user-friendly for my front desk agents, making daily operations much smoother. Our Account Manager, Rhay, has been very responsive and supportive whenever we've encountered any issues ...

Hostel Manager/ Owner

3 months ago

Verified

... My suggestions would be to have a direct contact for hostels/hotels to call if they need to know something or just ask a quick question, or even a live chat feature. It's very hard to get a quick ...

Owner - CEO

2 months ago

Verified

... One on one live support to continue with the overall capabilities. Being able to customize some parts of Cloudbeds. Thank you ...

Owner

2 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Manager/owner

2 months ago

Verified

... Property Manager ...

Manager

2 months ago

Verified

... Support could be improved. After onboarding, we were left to fend for ourselves. Doesn't feel good to be left without support that's not technical but ways to improve efficiencies. The support chat ...

Manager

2 months ago

Verified

... The content is user friendly, written in my language (portuguese). For independent hoteliers, Cloudbeds PMS is more than just a tool—it's a stress reliever and growth enabler. By simplifying operations, enhancing guest satisfaction, and providing actionable insights, Cloudbeds empowers small properties to compete with larger chains without losing their unique charm. Rating: 5/5 for Independent Properties Cloudbeds turns everyday ...

Receptionist

1 months ago

Verified

... I can log in with my laptop. Cloudbeds Support response pretty fast. Comparing to the last system I use, it is easier to use. ...

Director

1 months ago

Verified

... There are a couple improvements we have suggested to their community forum and it seems like some of it is already being worked on which is very cool to see. ...

Director of Operations

1 months ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

1 months ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s actually done pretty quick ...

Director of Operations

1 months ago

Verified

... Cloudbeds’ flexibility helps multip-prop group Sweet Accommodations enhance its guest experience ...

Front Desk

1 months ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Front Desk

1 months ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Front Desk

1 months ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Area Revenue Manager

1 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

1 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

1 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Managing Director

1 months ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless and easier to handle in the day-to-day business. Cloudbeds offers already a lot of integrations to third-party apps and software but we sometimes find a bit difficult to push and suggest them new integrations. In general the handling ...

Managing Director

1 months ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless and easier to handle in the day-to-day business. Cloudbeds offers already a lot of integrations to third-party apps and software but we sometimes find a bit difficult to push and suggest them new integrations. In general the handling of recommendation ...

Marketing Manager

1 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

1 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

General Manager

1 months ago

Verified

... The biggest value is the access to real-time data which helps us on a day-to-day basis with decision making – giving us more confidence in the decisions that we make because these are backed by ...

General Manager

1 months ago

Verified

... Improve flexibility when it comes to allocation of revenue onto different revenue segments like rooms, breakfast or transfers and also add on features could be improved. ...

Receptionist Front Desk

1 months ago

Verified

... The speed of the system, how easy it is to comprehend and manage, the colors and the way it saves information of guests and payments. ...

Revenue Manager

13 months ago

Verified

... It is super easy to undestand, It saves you time with it's intuitiveness, it helps you to optimize faster your rate strategy ...

Night Manager

13 months ago

Verified

... The dashboard display of arrivals and departures is easy to read, with small hotkey buttons to access booking notes and additional guest information without relying on opening a 2nd tab on your browser/tablet. The "Today's Activity" panel is quite useful as it auto ...

Night Manager

13 months ago

Verified

... Report options for booking rates could be optimised to display bookings by rate type, allowing quicker reading of supplement add-ons for reservations such as early/late check-in/out as well as breakfast and evening meal pre-payments. The system as it stands requires users to open individual bookings and check the rate plans as well as notes on the guests account. An adjustment of the dashboard refresh time would be helpful for overnight staff with late arrivals, as following a change of date, the dashboard will update itself to show arrivals for the next day, i.e. night shift starts late evening 13/12, at 00:00 14/12 the dashboard will update and show arrivals for 14/12, removing quick access to remaining arrivals from 13/12 and requiring staff to either pre load the guest account page ahead of time, or to manually ...

President

13 months ago

Verified

... Cloudbeds is honestly a lifesaver for anyone running a hotel or something similar. It's super easy to use. When new staff come in, showing them how Cloudbeds works is super quick. This is awesome because usually learning new software is a bit of a headache. But with Cloudbeds, it's different – things just make sense, which means we spend less time stressing over software and more time getting things done. What’s really great is how Cloudbeds fits into our day-to-day work. It’s like having an extra pair of hands. From sorting out room bookings to handling the check ...

Revenue management

13 months ago

Verified

... There was Thai law that hotel must report customer who stay in our hotel must sent a report to governor. Those report call (RR 4) and (TM 30). This report must complete regulary after custormer check in 24 hour (TM 30) and (RR 4) must sent at lest once a week. The problem was when we export (TM 30) to governor website. It show up that data was invalid. the reason was in Nationality column must be country code but Cloudbed export in country name. 1.If Cloudbeds can set up code like (e.g. D05 = Germany) automatically ...

Revenue management

13 months ago

Verified

... There was Thai law that hotel must report customer who stay in our hotel must sent a report to governor. Those report call (RR 4) and (TM 30). This report must complete regulary after custormer check in 24 hour (TM 30) and (RR 4) must sent at lest once a week. The problem was when we export (TM 30) to governor website. It show up that data was invalid. the reason was in Nationality column must be country code but Cloudbed export in country name. 1.If Cloudbeds can set up code like (e.g. D05 = Germany) automatically. 2.The structure of date must arrange date/month/year e.g.(14/12/23) 3. Middle name column must be leave it with empty but it putting hyphen(-) this shown warning. 4. Last name column also shown warning if wrote surname with hyphen on e.g.(Chung-ning) must wrote with Chung ning without hyphen. 5. Column arrangement : There was a miss arrange in Cloudbeds and gorvernor's website e.g. In Cloudbed's report nationality is 6th column but in website report is in 4th column. Just must data placement can make upload data invalid. Turning to, Making weekly report to hotel owner. From point of view from hotel management. We have to use reservation data to make a report to customer every morning to show performance from booking from last week booking data. Right now to have to do it manual ...

Revenue management

13 months ago

Verified

... There was Thai law that hotel must report customer who stay in our hotel must sent a report to governor. Those report call (RR 4) and (TM 30). This report must complete regulary after custormer check in 24 hour (TM 30) and (RR 4) must sent at lest once a week. The problem was when we export (TM 30) to governor website. It show up that data was invalid. the reason was in Nationality column must be country code but Cloudbed export in country name. 1.If Cloudbeds can set up code like (e.g. D05 = Germany) automatically. 2.The structure of date must arrange date/month/year e.g.(14/12/23) 3. Middle name column must be leave it with empty but it putting hyphen(-) this shown warning. 4. Last name column also shown warning if wrote surname with hyphen on e.g.(Chung-ning) must wrote with Chung ning without hyphen. 5. Column arrangement : There was a miss arrange in Cloudbeds and gorvernor's website e.g. In Cloudbed's report nationality is 6th column but in website report is in 4th column. Just must data placement can make upload data invalid. Turning to, Making weekly report to hotel owner. From point of view from hotel management. We have to use reservation data to make a report to customer every morning to show performance from booking from last week booking data. Right now to have to do it manually by export data from reservation data and calculate those data to weekly report. Our weekly report consist of number of booking, number of booking, booking came from with OTAs, revenue and etc. With those data categorize in each day since monday to sunday. for example, [monday - 14/12/23 - 6 booking - 10 ADR - 12000 bath] then moving to pie's chart that shown booking coming form with OTA for example [50 % Agoda/ 28% Booking/ 20% Trip / 2% Expedia]. Next, Daily revenue for example [ Monday 20034 ฿/ Tuesday 1239 ฿ /Wednesday 5157฿ - Sunday 568 ฿] those was key element that we need in weekly report before sent to hotel's owner. If Cloudbeds could help us both report woluld great to reduce ...

Ower / Manager

13 months ago

Verified

... Small hotel management made easy ...

Support Manager

13 months ago

Verified

... The channel manager is easy to use and has many options for connections. Reporting is easily done. Automatic assignments for the rooms is handy. ...

recepcionista

13 months ago

Verified

... In synchronization with the main online sales platforms. Reservations are already entered directly into the system, without having to place them one at a time. ...

recepcionista

13 months ago

Verified

... In synchronization with the main online sales platforms. Reservations are already entered directly into the system, without having to place them one at a time. ...

E-Commerce Executive

13 months ago

Verified

... The support they give you from the beginning of its implementation to the daily use of the daily tool and the doubts or incidents that may arise, the reports it manages will allow you to have daily ...

Hostel Owner

13 months ago

Verified

... Clean and intuitive interface. comprehensive Report that helps business decisions. Auto room assignment. Calendar view is easy to navigate and read ...

Owner

13 months ago

Verified

... There should be several more reports available, especially on the accounting aspect. The mobile app should be rolled out soon. I feel like the basic housekeeping features can be added also. My team has also experienced CB downtime, which can be an issue since we don't have any backup ...

Owner and Manager

12 months ago

Verified

... Awesome simple solution that simplify your life and help you work better ! ...

Owner and Manager

12 months ago

Verified

... - Help me save and optimize time in the channel management & distribution of my rates - Simplify my life - Enable me to manage my whole business from my tablet and mobile phone easily - Integrate with a lot of useful application and solutions - CloudBeds with whistle help us manage the reservations internaly and make the checkin easier - The reporting capabilities help me monitor the business as easy as possible with useful and easy to set report - As it is possible to add team members to the system it make it easy to communicate and have every members of the team have access to all reservation to a certain degree of confidentiality - As whistle is also a tools accessible to all team member it make it easy for them to see every communication with the customer even if they do not have access to the booking platform (airbnb, booking) and email ...

Resort manager

11 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

General Manager

11 months ago

Verified

... In all honesty, I do not know all its features but for the basic needs, for the basic hotel operations it needs improvement. ALOT of improvement. The few things I like are the cloud access. I love ...

Analista Central de Reservas

10 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management of a property, especially when it comes to leaving other ...

Analista Central de Reservas

10 months ago

Verified

... Allow the ability to modify reservations when rate plans are deactivated or to generate an alert indicating that modifications cannot be made due to them being deactivated. ...

Administrador

10 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying ...

Administrador

10 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying reservation fees to those channels that did not generate income, in addition , I can manage my cleaning ...

Administrador

10 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying ...

Administrador

10 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying ...

presidente

10 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

Owner

10 months ago

Verified

... I would like to be able to have the system automatically check guests in at check-in time. The business model I have would benifit from this. ...

Owner

10 months ago

Verified

... I would like to be able to have the system automatically check guests in at check-in time. The business model I have would benifit from this. ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

General Manager

10 months ago

Verified

... It is easy to use, self explanatory and popular in hostels. Hostel workers tend to move between hostels, and it's so nice if they already have an experience with hostels that use cloudbeds. Being ...

Parque Baviera, Colombia

8 months ago

Verified

... Simplicity and opportunity ...

Director

7 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability ...

Director

7 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple OTA's are all fantastically helpful to our business. Additionally, having access to real-time analytics, personalized customer insights, and automated ...

Director

7 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal avai ...

Director

7 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple OTA's are all fantastically helpful to our business. Additionally, having access to real-time analytics ...

Director

7 months ago

Verified

... Great all rounder system, with a team who cares and a product that is continually getting better. ...

Director

7 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal avai ...

General Manager

7 months ago

Verified

... It is a potential Property Management System, very usefull, strengthening marketing, easy manage channels, setting pricing, ginance management & allotment. ...

General Manager

7 months ago

Verified

... Efficient and User-Friendly PMS ...

Owner

6 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Director of Revenue

5 months ago

Verified

... Nothing that works correctly in this PMS system so I can't advise any likes. The only thing that comes close is the Rate Shop but it doesn't even pull the lowest rate from the OTA. If this could be fixed as soon as possible, it would help greatly so that we can run promotions and are still able to use the rate shopper in Cloudbeds with certainty that the data ...

Property Manager

5 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support ...

Property Manager

5 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support ...

Owner

5 months ago

Verified

... The channel manager could work a little smoother. The housekeeping function needs the ability to schedule housekeepers by date. The cloudbeds core program should send push messages or SMS messages when new ...

Director de Marketing Digital

4 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding ...

Director de Marketing Digital

4 months ago

Verified

... -Errors in reports, we have found several errors in the platform that prevent us from having reliable data to work with.- Housekeeping does not even mark the clean room in the desktop version, you can only see it like this from your cell phone, that panel is also very basic.-When you create a reservation from the calendar it automatically ...

Director de Marketing Digital

4 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding ...

General Manager

4 months ago

Verified

... Hosteling simplified. I just can't imagine doing this job without really good software to help me organize and automate. With the API integration between Cloudbeds and Logistech our hostel is at the ...

Sócio

4 months ago

Verified

... Easy Reservation and Room Management, Integration with OTAs, Dashboard with daily arrivals and departures, Guest Management and reservation details. ...

Gerente de reservas

4 months ago

Verified

... Ease, agility, practicality and much more! CloudBeds provides all of this to us as its customers! Not having to worry about overbooking is a relief, we work calmly with our real availability. ...

recepcionista

4 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

recepcionista

4 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

recepcionista

4 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

recepcionista

4 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

recepcionista

4 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

O.MANAGER

4 months ago

Verified

... _ Sales manager with very clear objectives. _ Efficient distribution of the brand for potential customers. _ The system's back office campaigns work spectacularly with the algorithm they work with. ...

O.MANAGER

4 months ago

Verified

... _ Sales manager with very clear objectives. _ Efficient distribution of the brand for potential customers. _ The system's back office campaigns work spectacularly with the algorithm they work with. ...

Front Office Manager

3 months ago

Verified

... Cloudbeds has been incredibly user-friendly for my front desk agents, making daily operations much smoother. Our Account Manager, Rhay, has been very responsive and supportive whenever we've ...

Front Office Manager

3 months ago

Verified

... Recurring issues such as Reservation Activity not updating completely.I am not able to trace who updated the account if there's any issues specially regarding payment. i'm still waiting for the ...

Owner

2 months ago

Verified

... The Acoma House: Optimizing operations & maximizing revenue with Cloudbeds and Atomize ...

Director

1 months ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using Cloudbeds—it’s been a huge help in setting up and running our operations right from the start. Since our hotel is brand new, we had a lot to figure out. Cloudbeds made things easier by keeping ...

Director

1 months ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using Cloudbeds—it’s been a huge help in setting up and running our operations right from the start. Since our hotel is brand new, we had a lot to figure out. Cloudbeds made things easier by keeping everything in one place, from managing reservations to handling payments. As part of a group that already uses Cloudbeds, it was reassuring to know we were starting off with a system that works. What’s been great is how user-friendly it is. Even with all the new hotel chaos, the platform made organizing ...

Director of Operations

1 months ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s actually ...

Area Revenue Manager

1 months ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Area Revenue Manager

1 months ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Managing Director

1 months ago

Verified

... The ease of use is unbeatable. It is very simple to set up and manage and it saves you time to explain it to new staff. Furthermore Cloudbeds offers a great all-in-one solution, with channel manager, revenue management tool, website and digital marketing solutions. Reservations can be easily managed and there if nice functions like shared inventory for your rooms. With Whistle for Cloudbeds they offer a great communication tool that you can also use for task ...

Managing Director

1 months ago

Verified

... Easy to use all-in-one solution with loads of functionality for hostels ...

Managing Director

1 months ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless ...

Resident Manager

13 months ago

Verified

... Very user friendly and efficient PMS ...

Resident Manager

13 months ago

Verified

... Easy to use and effective and to teach to other employees, rates can be changes anytime and connected to OTA's already. ...

Night Manager

13 months ago

Verified

... Report options for booking rates could be optimised to display bookings by rate type, allowing quicker reading of supplement add-ons for reservations such as early/late check-in/out as well as breakfast and evening meal pre-payments. The system as it stands requires users to open individual bookings and check the rate plans as well as notes on the guests account. An adjustment of the dashboard refresh time would be helpful for overnight staff with late arrivals, as following a change of date, the dashboard will update itself to show arrivals for the next day, i.e. night shift starts late evening 13/12, at 00:00 14/12 the dashboard will update and show arrivals for 14/12, removing quick access to remaining arrivals from 13/12 and requiring staff to either pre load the guest account page ahead of time, or to manually search the reservations page/search bar located at the top of the dashboard for each reservation as they arrive. When staff are operating with access to multiple ...

Revenue Management

13 months ago

Verified

... It is easy for edit allotments and then update to all OTAs by one click. Also, I love report insight that is booking performance site. ...

Director

13 months ago

Verified

... I like the simple UI and how it is very easy for anyone to pick up and learn the system. The support is excellent where you get your queries answered within 3 days max. ...

Director

13 months ago

Verified

... + I think where the current Channel manager can only link one rate plan to one room type, having the flexibility of mapping various room types helps.++ It would also be good if check out can be done on the same day.++ To make it easier and faster for vendor ...

Director

13 months ago

Verified

... + I think where the current Channel manager can only link one rate plan to one room type, having the flexibility of mapping various room types helps.++ It would also be good if check out can be done on the same day.++ To make it easier and faster for vendors to get API and support from cloudbeds for integration. ++The limitations set by cloudbeds from supported vendors to get full range of vendor's offerings. E.g Stripe. We are unable to change ...

Revenue management

13 months ago

Verified

... When I was doing data report. It was easily to customize by check at filter functions. the data that provide in reservation was enough for analyze. ...

Revenue management

13 months ago

Verified

... There was Thai law that hotel must report customer who stay in our hotel must sent a report to governor. Those report call (RR 4) and (TM 30). This report must complete regulary after custormer check in 24 hour (TM 30) and (RR 4) must sent at lest once a week. The problem was when we export (TM 30) to governor website. It show up that data was invalid. the reason was in Nationality column must be country ...

Revenue management

13 months ago

Verified

... When I was doing data report. It was easily to customize by check at filter functions. the data that provide in reservation was enough for analyze. ...

Front Office Associate

13 months ago

Verified

... Cloudbeds has proven to be a game-changer for our property, especially in terms of guest engagement and analytics. The platform's guest profiling system allows us to personalize guest experience effectively, from check-in preferences to targeted promotions.The analytics dashboard provides valuable insights into occupancy patterns, revenue trends, and guest satisfaction metrics. This data-driven approach has empowered us to make informed decisions,optimizing our services to meet guest expectations.Moreover, the seamless integration ...

Front Office Associate

13 months ago

Verified

... Cloudbeds has proven to be a game-changer for our property, especially in terms of guest engagement and analytics. The platform's guest profiling system allows us to personalize guest experience effectively, from check-in preferences to targeted promotions.The analytics dashboard provides valuable insights into occupancy patterns, revenue trends, and guest satisfaction metrics. This data-driven approach has empowered us to make informed decisions,optimizing our services to meet guest expectations.Moreover, the seamless integration with point-of-sale systems and other hotel modules has created a unified environment for managing our entire operation. This integration has not only improved efficiency but also reduced the likelihood of errors in data management.While the platform is comprehensive, continued updates to enhance the user interface and add more customization options would be welcome. Nevertheless, Cloudbeds has become an integral part of ourproperty success, and we look forward to its continued evolution. Highly recommended for properties aiming to elevate their guest experience and operational efficiency. Looking ahead, I am excited about the potential for Cloudbeds to continue innovating and introducing new features. The platform has not only met but exceeded our expectations, making it an indispensable tool for success. Highly Recommended for hotels seeking a comprehensive, reliable, and future-ready property management system.Future-Ready Innovations and Support Excellence: Choosing Cloudbeds for our property has been aforward-thinking decision. The platform's commitment to staying ahead of industry trends is evident inits regular updates and future-ready features. The mobile accessibility of Cloudbeds has empowered our staff to manage tasks on the go, providing flexibility and agility in our daily operations. The system's reliability has been outstanding, ensuring uninterrupted service even during peak periods. Seamless Integration and User-Friendly Interface: The platform's reservation management system ensures accurate and up-to-date information, minimizing errors in bookings and ensuring a smoothcheck-in process. The ability to integrate seamlessly with third ...

Front Office Team Leader

13 months ago

Verified

... Room Booking ...

recepcionista

13 months ago

Verified

... In synchronization with the main online sales platforms. Reservations are already entered directly into the system, without having to place them one at a time. ...

recepcionista

13 months ago

Verified

... In synchronization with the main online sales platforms. Reservations are already entered directly into the system, without having to place them one at a time. ...

Hotel manager

13 months ago

Verified

... Everything is connected with the system, specially payments, it has many reports and you can check everything through the system. ...

Hotel manager

13 months ago

Verified

... Everything is connected with the system, specially payments, it has many reports and you can check everything through the system. ...

Hotel manager

13 months ago

Verified

... Everything is connected with the system, specially payments, it has many reports and you can check everything through the system. ...

Hotel manager

13 months ago

Verified

... The invoicing system in Greece , Cloudbeds does not connnect with the Greek government in order to issue receipt and in this case we pay extra software for that ...

Hotel manager

13 months ago

Verified

... Everything is connected with the system, specially payments, it has many reports and you can check everything through the system. ...

Hotel manager

13 months ago

Verified

... The invoicing system in Greece , Cloudbeds does not connnect with the Greek government in order to issue receipt and in this case we pay extra software for that ...

Hotel manager

13 months ago

Verified

... The invoicing system in Greece , Cloudbeds does not connnect with the Greek government in order to issue receipt and in this case we pay extra software for that ...

Owner

13 months ago

Verified

... The systems currently in very good build. However, maybe it can be more helpful if the cost for connect to payment gateway more less cost ...

Director

13 months ago

Verified

... 1. **Enhanced Customization:** Providing more customizable options for tailored property needs would be beneficial. Offering greater flexibility in configurations can cater to diverse business requirements. 2. **Streamlined Reporting:** Simplifying and refining the reporting tools could make data analysis more intuitive. A more user-friendly reporting interface would aid in extracting actionable insights efficiently. 3. **Faster Updates:** Although generally efficient, enhancing the speed of updates across channels could further reduce the risk of overbookings and improve real-time synchronization. 4. **Expanded ...

Owner

13 months ago

Verified

... More VAT integration for LATAM market. We are still doing double entry. A much more robust and customizable concierge module. Cloudbeds online and front desk sales module for activities, transport ...

Owner and Manager

12 months ago

Verified

... - Help me save and optimize time in the channel management & distribution of my rates - Simplify my life - Enable me to manage my whole business from my tablet and mobile phone easily - Integrate with a lot of useful application and solutions - CloudBeds ...

Owner and Manager

12 months ago

Verified

... - It could be improved by adding a phone app for cloudbeds - Could be great to simplify and add more info to the folio system - Could be great to see more details of what is behind additional items in the balance due - To simplify the invoice details as there is redundance of information for each total - Improvements of the base rate set up would be super great - Give more possibility to set up some template email like the pay by link email template - Add google ...

Owner and Manager

12 months ago

Verified

... - It could be improved by adding a phone app for cloudbeds - Could be great to simplify and add more info to the folio system - Could be great to see more details of what is behind additional items in the balance due - To simplify the invoice details as there is redundance of information for each total - Improvements of the base rate set up would be super great - Give more possibility to set up some template email like the pay by link email template - Add google vacation rental to the distribution channel (should arrive soon I believe) - Improve the partnership with pricelabs ...

General Manager

11 months ago

Verified

... Show me a report that I can give my housekeeper, 14-21 days out with arrivals and departures. Don't allow me to check out a guest who has a balance on their folio. Don't allow me to make adjustments to a previous days business once the report has been created or the clock has struck midnight . Don't have a balance due on every single cancellation. Let me decide. Show me a report, historically and forcast, that has Rooms Rented ( not an occupancy %) ADR, REVPAR all in one place. Have a report so that at month end I can see what reservations I had, room revenue generated, TE number and total TE Revenue. Make it more difficult to accidentaly move a room if looking at the software ...

Owner

10 months ago

Verified

... The on boarding process could be streamline. You are only able to really communicate through tickets and sometimes that can be slow. ...

Owner

10 months ago

Verified

... Modern and up-to-date PMS software ...

Webmaster

10 months ago

Verified

... The only thing I would like is to be able to modify the color of the reservations in the calendar according to the channel. ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Parque Baviera, Colombia

8 months ago

Verified

... The use of the Cloudbeds platform has allowed me to easily understand, as an owner, the management of properties, the interaction with other platforms and do it myself. ...

Parque Baviera, Colombia

8 months ago

Verified

... Cloufbeds has yet to bridge the gaps between iCal and API calendars, for a homeowner these complexities should not be part of their management. ...

Parque Baviera, Colombia

8 months ago

Verified

... Cloufbeds has yet to bridge the gaps between iCal and API calendars, for a homeowner these complexities should not be part of their management. ...

Parque Baviera, Colombia

8 months ago

Verified

... The use of the Cloudbeds platform has allowed me to easily understand, as an owner, the management of properties, the interaction with other platforms and do it myself. ...

Parque Baviera, Colombia

8 months ago

Verified

... Cloufbeds has yet to bridge the gaps between iCal and API calendars, for a homeowner these complexities should not be part of their management. ...

Gestión de Propiedades

8 months ago

Verified

... Very intuitive, practical, easy to use and compatible with most of the applications needed for complete management of your property. ...

General Manager

8 months ago

Verified

General Manager

8 months ago

Verified

... One of the biggest advantages is the continous development.The participating hotels can vote which new upgrades to the PMS shall be made. Perfectly synced ground functions with already a lot to ...

General Manager

8 months ago

Verified

... One of the biggest advantages is the continous development.The participating hotels can vote which new upgrades to the PMS shall be made. Perfectly synced ground functions with already a lot to customize. Plenty ...

General Manager

8 months ago

Verified

... To make it really perfect, there would only be missing further options to customize small details for example in the calender that are helpfull for the explicit hotel. This includes the display of ...

Director

7 months ago

Verified

... The ease of having all the key needs to digitally running a platform under one roof. With the continual investment into the product with a clear customer-centric approach to what is being built. In particular, being able to see forward booked revenue, understanding seasonal availability (and therefore pricing to encourage greater occupancy), and being able to quickly update across multiple ...

General Manager

7 months ago

Verified

... Efficient and User-Friendly PMS ...

Owner

6 months ago

Verified

... Awesome! Highly recommend Cloudbeds! ...

Owner

6 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Owner

6 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Owner

6 months ago

Verified

... Connects to all the major OTA's, has our own direct booking website, Whistle automation is amazing, connects to our locks and pricing software, great accounting and reporting. Their customer service ...

Director of Operations

6 months ago

Verified

... - The ability to login with mobile or web with ease so we can acces #reservations from anywhere. The ability to integrate with text messages communication for self #checkin. The ability to visual the ...

Directora General

5 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not so expert, you do not need more than on boarding, and put into practice common sense and your basic logic and common sense. I love all the data because it helps me to know in more detail what strategy to implement to boost sales and in which channel, the tools always promote direct sales, as well as Cloudbeds ...

Property Manager

5 months ago

Verified

... Cloudbeds' diversity ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment forms, which is the kind of forward thinking program we were looking for, with PayPal ...

Owner

5 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Owner

5 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Gerente

4 months ago

Verified

... Have more integrations that benefit property management and improve prices for developing Latin American markets. ...

Sócio

4 months ago

Verified

... Easy Reservation and Room Management, Integration with OTAs, Dashboard with daily arrivals and departures, Guest Management and reservation details. ...

recepcionista

4 months ago

Verified

... Integration with operators. This makes reception much easier. Reservations are automatically entered into the system. And even when we enter a manual reservation, it is automatically closed with the ...

recepcionista

4 months ago

Verified

... Having the option to pay the bill via PIX/card. Because sometimes we are late with the payment and we have to send the receipt to the collections center. And having the PIX option would be more ...

O.MANAGER

4 months ago

Verified

... Connectivity and efficiency in brand distribution to markets ...

O.MANAGER

4 months ago

Verified

... Connectivity and efficiency in brand distribution to markets ...

Front desk

3 months ago

Verified

... i hope you can connect some e wallet apps so guest can direct pay there downpayment because majority of filipino use e wallet like cash. ...

Front desk

3 months ago

Verified

... Cloudbeds PMS is very useful and user friendly, Cloudbeds PMS (Property Management System) is designed to streamline the operations of hospitality businesses, making it easier to manage bookings, ...

Front desk

3 months ago

Verified

... Great PMS for a small hotel business ...

Front desk

3 months ago

Verified

... i hope you can connect some e wallet apps so guest can direct pay there downpayment because majority of filipino use e wallet like cash. ...

E Commerce Manager

3 months ago

Verified

... - Simple interface- Complete system for hotel- Can be used in mobile phone or through pc / laptop- Both PMS and CM in one place ...

E Commerce Manager

3 months ago

Verified

... - Simple interface- Complete system for hotel- Can be used in mobile phone or through pc / laptop- Both PMS and CM in one place ...

Manager

3 months ago

Verified

... At City Backpackers HQ in Brisbane, we’ve been using Cloudbeds for a while, and it’s truly transformed how we run the hostel. The software is incredibly intuitive, and the learning curve for staff is minimal. Even team members with limited tech experience find it easy to navigate. This has been great for keeping everyone on the same page without needing extensive training. The real-time calendar is one of the standout features. It lets us manage bookings, check-ins, and room availability all from one screen. Adjusting reservations is as easy as dragging and dropping, which has saved us heaps of time, especially during busy check-in times. Cloudbeds also syncs seamlessly ...

Hotel Operator

3 months ago

Verified

... Ability to set redemption count for each promo code (i.e. code is only valid for first 20 redemption) Ability to delegate the booking engine to the hotel official web domain (for security and ...

Hotel Operator

3 months ago

Verified

... Further Improvement needed for the Booking Engine. ...

Hostel Manager/ Owner

3 months ago

Verified

... My suggestions would be to have a direct contact for hostels/hotels to call if they need to know something or just ask a quick question, or even a live chat feature. It's very hard to get a quick answer from somebody waiting for an email reply. Also, a good feature would be to add a new color to the calendar to show partial payments (for long term bookings) instead of us having to make multiple weekly bookings. And for credit card details to carry on to an extended booking for the same person, instead of having to add existing ...

Owner

2 months ago

Verified

... I looked at some other more conventional PMS systems, but I liked the nimbleness of Cloudbeds and the overall UI. ...

Owner

2 months ago

Verified

... The Acoma House: Optimizing operations & maximizing revenue with Cloudbeds and Atomize ...

Owner - CEO

2 months ago

Verified

... I have worked with Cloudbeds for over four years now. All I can say is where were you the first 13 years to use this amazing system. Dustin Pence VP of Customer Success ...

Owner

2 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

2 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

2 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

2 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Operations Manager

2 months ago

Verified

... Multi room reservations become difficult to manage in respect to our digital key system. If the person booking a block of rooms provides their cellphone number in the reservation, only they will ...

Operations Manager

1 months ago

Verified

... Transforming Hospitality at Doolin Inn with Cloudbeds ...

Director

1 months ago

Verified

... Starting Strong with Cloudbeds at Our New Hotel ...

Director of Operations

1 months ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

1 months ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

1 months ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

1 months ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Director of Operations

1 months ago

Verified

... For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s ...

Area Revenue Manager

1 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

1 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Sales Manager

1 months ago

Verified

... Cloudbeds is an intuitive and user-friendly PMS and channel manager that efficiently handles hotel reservations in a very comprehensive manner. Its reporting tools are advanced and highly useful, providing valuable insights for decision-making. The system is easy to configure, even for those without extensive technical knowledge. Additionally, their customer service is excellent, always responsive and helpful. Highly recommended for hotel management! One of the standout features of Cloudbeds is its seamless channel management, allowing properties to connect with multiple OTAs and ensure real-time updates to inventory and rates. This significantly reduces the risk of overbookings or missed opportunities, making it a reliable choice for both small boutique hotels and larger operations. The interface is clean and intuitive, making it accessible even for teams with minimal training, which translates into smoother daily operations. Moreover, the advanced reporting tools are a game-changer. With detailed analytics and customizable reports, users can easily track performance metrics, identify trends, and make informed decisions to boost revenue. The reservation management tools are equally impressive, allowing properties to handle bookings from various ...

Marketing Manager

1 months ago

Verified

... Cloudbeds is the number 1 customer management system for hostels!! ...

Marketing Manager

1 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

1 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

1 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

1 months ago

Verified

... Super user friendly, easy to use dashboard and system. UI is clean. Easy to transfer between properties in the online app. ...

Operations Director

1 months ago

Verified

... The PMS is incredibly user-friendly, making it accessible to any user, regardless of technical expertise. It includes all the essential features required by a hotel management system, along with an extensive portfolio of add ...

Revenue Manager

13 months ago

Verified

... It would be great to see in one chart our 3 competitive sets together. Also it would be great to know If there is some discoun and if it inludes taxes or not and also a shop in their direct web ...

Revenue Manager

13 months ago

Verified

... It would be great to see in one chart our 3 competitive sets together. Also it would be great to know If there is some discoun and if it inludes taxes or not and also a shop in their direct web ...

FD Agent

13 months ago

Verified

... FD agent @ the Last Hotel- CLOUDBEDS Review- Pretty AWESOME! ...

President

13 months ago

Verified

... Cloudbeds is honestly a lifesaver for anyone running a hotel or something similar. It's super easy to use. When new staff come in, showing them how Cloudbeds works is super quick. This is awesome ...

Revenue Management

13 months ago

Verified

... It is easy for edit allotments and then update to all OTAs by one click. Also, I love report insight that is booking performance site. ...

Director

13 months ago

Verified

... + I think where the current Channel manager can only link one rate plan to one room type, having the flexibility of mapping various room types helps.++ It would also be good if check out can be done on the same day.++ To make it easier and faster for vendors to get API and support from cloudbeds for integration. ++The limitations set by cloudbeds from supported vendors to get full range of vendor's offerings. E.g Stripe. We are unable to change the check out page to that of Stripe on our website that offers a more secure ...

Revenue management

13 months ago

Verified

... There was Thai law that hotel must report customer who stay in our hotel must sent a report to governor. Those report call (RR 4) and (TM 30). This report must complete regulary after custormer check in 24 hour (TM 30) and (RR 4) must sent at lest once a week. The problem was when we export (TM 30) to governor website. It show up that data was invalid. the reason was in Nationality column must be country code but Cloudbed export in country name. 1.If Cloudbeds can set up code like (e.g. D05 = Germany) automatically. 2.The structure of date must arrange date/month/year e.g.(14/12/23) 3. Middle name column must be leave it with empty but it putting hyphen(-) this shown warning. 4. Last name column also shown warning if wrote surname with hyphen on e.g.(Chung-ning) must wrote with Chung ning without hyphen. 5. Column arrangement : There was a miss arrange in Cloudbeds and gorvernor's website e.g. In Cloudbed's report nationality is 6th column but in website report is in 4th column. Just must data placement can make upload data invalid. Turning to, Making weekly report to hotel owner. From point of view from hotel management. We have to use reservation data to make a report to customer every morning to show performance from booking from last week booking data. Right now to have to do it manually by export data from reservation data and calculate those data to weekly report. Our weekly report consist of number of booking, number of booking, booking came from with OTAs, revenue and etc. With those data categorize in each day since monday to sunday. for example, [monday - 14/12/23 - 6 booking - 10 ADR - 12000 bath] then moving to pie's chart that shown booking coming form with OTA for example [50 % Agoda/ 28% Booking/ 20% Trip / 2% Expedia]. Next, Daily revenue for example [ Monday 20034 ฿/ Tuesday 1239 ฿ /Wednesday 5157฿ - Sunday 568 ฿] those was key element that we need in weekly report before sent to hotel's owner. If Cloudbeds could help us both report woluld great to reduce redundant task so we can focusing ...

Owner

13 months ago

Verified

... Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40% ...

Owner

13 months ago

Verified

... Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40% ...

sales Manager

13 months ago

Verified

... Easy to use, no hassle. Suitable for small hotels ...

Front Office Associate

13 months ago

Verified

... Cloudbeds has proven to be a game-changer for our property, especially in terms of guest engagement and analytics. The platform's guest profiling system allows us to personalize guest experience effectively, from check-in preferences to targeted promotions.The analytics dashboard provides valuable insights into occupancy patterns, revenue ...

Front Office Associate

13 months ago

Verified

... Cloudbeds has proven to be a game-changer for our property, especially in terms of guest engagement and analytics. The platform's guest profiling system allows us to personalize guest experience effectively, from check-in preferences to targeted promotions.The analytics dashboard provides valuable insights into occupancy patterns, revenue trends, and guest satisfaction metrics. This data-driven approach has empowered us to make informed decisions,optimizing our services to meet guest expectations.Moreover, the seamless integration with point-of-sale systems and other hotel modules has created a unified environment for managing our entire operation. This integration has not only improved efficiency but also reduced the likelihood of errors in data management.While the platform is comprehensive, continued updates to enhance the user interface and add more customization options would be welcome. Nevertheless, Cloudbeds has become an integral part of ourproperty success, and we look forward to its continued evolution. Highly recommended for properties aiming to elevate their guest experience and operational efficiency. Looking ahead, I am excited about the potential for Cloudbeds to continue innovating and introducing new features. The platform has not only met but exceeded our expectations, making it an indispensable tool for success. Highly Recommended for hotels seeking a comprehensive, reliable, and future-ready property management system.Future-Ready Innovations and Support Excellence: Choosing Cloudbeds for our property has been aforward-thinking decision. The platform's commitment to staying ahead of industry trends is evident inits regular updates and future-ready features. The mobile accessibility of Cloudbeds has empowered our staff to manage tasks on the go, providing flexibility and agility in our daily operations. The system's reliability has been outstanding, ensuring uninterrupted service even during peak periods. Seamless Integration and User-Friendly Interface: The platform's reservation management system ensures accurate and up-to-date information, minimizing errors in bookings and ensuring a smoothcheck-in process. The ability to integrate seamlessly with third-party tools, such as payment gateways and CRM systems, has further expanded our capabilities.One of the notable aspects of Cloudbeds is its user-friendly design, making it easy for our team to navigate through different functionalities. This simplicity has translated into quicker training times for new staff members and reduced the learning curve. While Cloudbeds has already proven its worth, continual updates to refine the user interface and add more customization options would be appreciated. Enhancing Guest Loyalty and Feedback Management: Cloudbeds excels in many aspects, further customization options for loyalty programs and deeper integration with guest experience managementtools could enhance its capabilities.In conclusion, Cloudbeds has become an indispensable asset to our property, fostering guest loyalty and elevating our service standards. We highly recommend it to other hotels looking to not only managed operations efficiently but also build lasting relationships with their guests. Financial Insights and Cost Management Excellence: The platform's comprehensive financial reporting and analytics provide us with a clear understanding of revenue streams, expense patterns, and profit ...

Front Office Associate

13 months ago

Verified

... Cloudbeds has proven to be a game-changer for our property, especially in terms of guest engagement and analytics. The platform's guest profiling system allows us to personalize guest experience effectively, from check-in preferences to targeted promotions.The analytics dashboard provides valuable insights into occupancy patterns, revenue trends, and guest satisfaction metrics. This data-driven approach has empowered us to make informed decisions,optimizing our services to meet guest expectations.Moreover, the seamless integration with point-of-sale systems and other hotel modules has created a unified environment for managing our entire operation. This integration has not only improved efficiency but also reduced the likelihood of errors in data management.While the platform is comprehensive, continued updates to enhance the user interface and add more customization options would be welcome. Nevertheless, Cloudbeds has become an integral part of ourproperty success, and we look forward to its continued evolution. Highly recommended for properties aiming to elevate their guest experience and operational efficiency. Looking ahead, I am excited about the potential for Cloudbeds to continue innovating and introducing new features. The platform has not only met but exceeded our expectations, making it an indispensable tool for success. Highly Recommended for hotels seeking a comprehensive, reliable, and future-ready property management system.Future-Ready Innovations and Support Excellence: Choosing Cloudbeds for our property has been aforward-thinking decision. The platform's commitment to staying ahead of industry trends is evident inits regular updates and future-ready features. The mobile accessibility of Cloudbeds has empowered our staff to manage tasks on the go, providing flexibility and agility in our daily operations. The system's reliability has been outstanding, ensuring uninterrupted service even during peak periods. Seamless Integration and User-Friendly Interface: The platform's reservation management system ensures accurate and up-to-date information, minimizing errors in bookings and ensuring a smoothcheck-in process. The ability to integrate seamlessly with third-party tools, such as payment gateways and CRM systems, has further expanded our capabilities.One of the notable aspects of Cloudbeds is its user-friendly design, making it easy for our team to navigate through different functionalities. This simplicity has translated into quicker training times for new staff members and reduced the learning curve. While Cloudbeds has already proven its worth, continual updates to refine the user interface and add more customization options would be appreciated. Enhancing Guest Loyalty and Feedback Management: Cloudbeds excels in many aspects, further customization options for loyalty programs and deeper integration with guest experience managementtools could enhance its capabilities.In conclusion, Cloudbeds has become an indispensable asset to our property, fostering guest loyalty and elevating our service standards. We highly recommend it to other hotels looking to not only managed operations efficiently but also build lasting relationships with their guests. Financial ...

Diretor Marketing

13 months ago

Verified

... Bad experience. To forget. ...

recepcionista

13 months ago

Verified

... Man, this system is so practical and so simple to use, I don't even know what could improve something that is already so good. ...

recepcionista

13 months ago

Verified

... A complete system. ...

recepcionista

13 months ago

Verified

... Man, this system is so practical and so simple to use, I don't even know what could improve something that is already so good. ...

Presidente

13 months ago

Verified

... In a matter of days we managed to go to market with a powerful and highly scalable tool. Without further knowledge of IT you can achieve a complete management system without headaches. ...

Presidente

13 months ago

Verified

... The plans should be scalable by units and not by blocks. At this time, increasing 2 rooms doubles the cost of my plan. ...

E-Commerce Executive

13 months ago

Verified

... A Fabulous Tool! ...

Hostel Owner

13 months ago

Verified

... -Adding Membership management. Better house keeping function. Less down time. Sales rep could improve. Chinese interface. Lower and more competitive rate for smaller property. ...

Hostel Owner

13 months ago

Verified

... Clean and intuitive interface. comprehensive Report that helps business decisions. Auto room assignment. Calendar view is easy to navigate and read ...

Hostel Owner

13 months ago

Verified

... -Adding Membership management. Better house keeping function. Less down time. Sales rep could improve. Chinese interface. Lower and more competitive rate for smaller property. ...

Owner

13 months ago

Verified

... The systems currently in very good build. However, maybe it can be more helpful if the cost for connect to payment gateway more less cost ...

Owner

13 months ago

Verified

... More VAT integration for LATAM market. We are still doing double entry. A much more robust and customizable concierge module. Cloudbeds online and front desk sales module for activities, transport and localized experiences is weak. We use Checkfront to manage these sales for our guests. I would pay more for this.Lastly, I would pay more for an improved guest communication module with WhatsApp, messenger, email, sms, Integration. More communication channels = better ...

Owner

13 months ago

Verified

... Convenient, easy to use, affordable PMS ...

CEO

13 months ago

Verified

... It has completely changed the way we manage our property drastically increasing the RevPAR All in one, no need to use other softwares ...

Owner and Manager

12 months ago

Verified

... Awesome simple solution that simplify your life and help you work better ! ...

Resort manager

11 months ago

Verified

... For easy way to see our grafik improving for our property rinning for hole week, month & years, it will be nice ...

Resort manager

11 months ago

Verified

... How so easy i can get our guest bill invoice and print or send to them, it's really helping my job ...

General Manager

11 months ago

Verified

... HORRIBLE HORRIBLE HORRIBLE ...

General Manager

11 months ago

Verified

... In all honesty, I do not know all its features but for the basic needs, for the basic hotel operations it needs improvement. ALOT of improvement. The few things I like are the cloud access. I love that you can click on the daily report and view what transactions were used to calulate the figure. There are many customizable reports, just not reports that produce the info really needed. I appreicate that there is customizabile features like the group feature but feel nickel ...

General Manager

11 months ago

Verified

... In all honesty, I do not know all its features but for the basic needs, for the basic hotel operations it needs improvement. ALOT of improvement. The few things I like are the cloud access. I love that you can click on the daily report and view what transactions were used to calulate the figure. There are many customizable reports, just not reports that produce the info really needed. I appreicate that there is customizabile features like the group feature but feel nickel and dimed to death. Each feature a bit more ...

Analista Central de Reservas

10 months ago

Verified

... The friendliness of cloudbeds ...

Analista Central de Reservas

10 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management ...

Administrador

10 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying ...

Administrador

10 months ago

Verified

... What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying reservation fees to those channels that did not generate income ...

presidente

10 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

10 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

10 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

10 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it gives them. super ...

Owner

10 months ago

Verified

... I was most impressed by the depth of features available. I'm coming off of 25-year-old software and this software offers. ...

Owner

10 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Owner

10 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Owner

10 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts to the specific needs of each hotel, whether it is a small bed and breakfast or a luxury resort. With customizable ...

Gerente

10 months ago

Verified

... Excellent ally ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts to the specific needs of each hotel, whether it is a small bed and breakfast or a luxury resort. With customizable and scalable features, Cloudbeds becomes the perfect ally for any type of hotel establishment, guaranteeing efficient management and an exceptional guest experience. Cloudbeds; constant innovation ensures that hotels are always at the forefront of the industry. With regular updates and user interface improvements, the software evolves to meet the changing market demands and expectations of modern guests. In short, Cloudbeds is not only a software provider, but an indispensable ...

General Manager

10 months ago

Verified

... Email notifications for current system bugs would be nice to know what's going on in a timely manner. Whenever people make online reservations, the system creats the folio as a new guest even though the name and the emails are the same. If the system can detect that the guest stayed before and consolidate the guest folio, it would be much better. Also, if there is a way guest can save their info on cloudbeds so making reservation online would be as easy as making it on booking.com, that might help them making direct ...

General Manager

10 months ago

Verified

... We are satisfied with the features except for recurring system bugs. ...

Parque Baviera, Colombia

8 months ago

Verified

... Simplicity and opportunity ...

Sales Manager

8 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

Sales Manager

8 months ago

Verified

... Outstanding experience ...

Sales Manager

8 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? Total pros. Unlike other platforms where support feels like a hide-and-seek game, Cloudbeds delivers top-notch service every time, with style ...

Sales Manager

8 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

General Manager

8 months ago

Verified