OPERATIONS

Absolute Hotels and Resorts needed a solution for multiple properties and cost reduction

Verified case study Hotel Tech Report has reached out to hoteliers at Absolute Hotels and Resorts to verify this case study.
Case study header image
Before implementing HotelTime, another cloud-based PMS was used in Absolute Resorts & Hotels. But the previous software did not offer solution for all types of services Absolute Resorts & Hotels are providing (accommodation, restaurant and SPA). Management also wanted more reliable reporting.
Why it matters: HotelTime Solutions products were an ideal choice for Absolute Resorts & Hotels which operate two properties with restaurants and SPA and had to find a comprehensive multiproperty solution offering a robust reporting, automation, and third-party integrations.
  • HotelTime is a powerful cloud-based tool which helps hoteliers to run their properties effectively, constantly improve their services, and take premium care of their guest

Top 3 Core Objectives: Before implementing HotelTime, another cloud-based PMS was used in Absolute Resorts & Hotels. But the previous software did not offer solution for all types of services. Management also wanted more reliable reporting.
  • Solution for multiple properties: The previous software used in Absolute Resorts & Hotels did not offer solution for all types of services Absolute Resorts & Hotels are providing (accommodation, restaurant and SPA).

  • Reliable reporting: Management wanted reliable reporting - information about both properties.

HOTELTIME

Fully featured cloud-based PMS system with more than 640 customers in 20 countries world-wide.

Innovators Mentioned

Absolute Hotels and Resorts
HOTELTIME
DC
David Cruikshank
Hotel Tech Report reached out to David Cruikshank who verified this case study.

EAM

Absolute Hotels and Resorts

"The support from the HotelTime team is outstanding! They help us every time we need something."

David Cruikshank

EAM

👍 EAM David Cruikshank said that HotelTime's team is helpful whenever needed.:
  • "The support from the HotelTime team is outstanding! They help us every time we need something."

⚖️ The selection process: During their research process, David Cruikshank evaluated HOTELTIME's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that HOTELTIME was the best fit solution:
  • EAM David Cruikshank said, about their decision: "Fantastic system and easy to operate software. Highly recommended!"

📈 The results: Managing all offered services with HotelTime Solutions software brought a higher level of automation into Absolute Resorts & Hotels and significantly reduced the amount of manual work staff must do. Before implementing our systems, SPA operation was managed using excel sheets and the properties and operations were not interconnected sufficiently.
  • Now that Absolute Resorts & Hotels use HotelTime, both properties run smoothly, they are connected with each other and benefit from seamless integration with the channel manager. What's more, the integration with the channel manager is constantly improved to run in the most automated way possible to eliminate all the manual work that must be done during the reservation process.

  • The seamless integration between HotelTime systems assures that Absolute Resorts & Hotels have one guest database the staff can work with and that all they need when switching between different properties, are two clicks in our system. The advantage also is that the restaurant expenses can be charged to the guests' hotel bills – even if they eat at the restaurant in Bangla Suites but live in the Twin Sands Resort & Spa.

  • HotelTime Solutions also brought a robust and reliable reporting. Absolute Resorts & Hotels profit from the comprehensive reports that our software provides. The data the management automatically get contain information about both properties – shown separately but also in comparison. So, they have perfect idea about what is going on in the hotels.

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