OPERATIONS

More effective operation in Losehill House thanks to HotelTime Solutions

Verified case study Hotel Tech Report has reached out to hoteliers at Losehill House Hotel and Spa to verify this case study.
The hotel originally used a legacy system which provided insufficient connection between different services that Losehill House offers (accommodation, restaurant, wellness) and there was no possibility of integration with third-party software. Therefore, hotel staff had to do lot of tasks manually, automation practically did not exist.
Why it matters: In Losehill House HotelTime Solutions opened a way to build a more effective operation. Options to implement integrated third-party systems have led to greater automation and to an increase in the hotel’s total revenue.
  • HotelTime is a powerful cloud-based tool which helps hoteliers to run their properties effectively, constantly improve their services, and take premium care of their guest

Top 3 Core Objectives: With previous systems, it was impossible for Losehill House to implement for example a channel manager or any other third-party system which improves hotels’ operation. The wide range of hotel services needed to be managed by systems that belong under one platform and are cloud based.
  • Solutions for all services: Losehill House needed solutions for a wide range of services (accommodation, restaurant, spa).

  • Implementation of third-party systems: There was no possibility of integration with third-party software before. Therefore, hotel staff had to do lot of tasks manually.

  • Cloud system: Losehill House wanted a cloud based solution for hotel, restaurant and SPA.

HOTELTIME

Fully featured cloud-based PMS system with more than 600 customers in 20 countries world-wide.

Innovators Mentioned

Losehill House Hotel and Spa
HOTELTIME
Paul Roden
Hotel Tech Report reached out to Paul Roden who verified this case study.

Owner

Losehill House Hotel and Spa

"Effective and professional hotel administration even with a small team! It is a comprehensive solution – for accommodation, restaurant, and also a spa."

Paul Roden

Owner

👍 Owner Paul Roden said that HotelTime Solutions provided them with an effective and professional hotel administration.:
  • "Effective and professional hotel administration even with a small team! It is a comprehensive solution – for accommodation, restaurant, and also a spa."

⚖️ The selection process: During their research process, Paul Roden evaluated HOTELTIME's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that HOTELTIME was the best fit solution:
  • Owner Paul Roden said, about their decision: "It has offered a lot of possibilities for the implementation of integrated third-party systems that led to better communication with guests, increase in revenue, or less manual work. Another great benefit is a daily reporting for management."

📈 The results: Three systems from the HotelTime Solutions’ portfolio became the basis of the Losehill House operation, namely HotelTime PMS, Vento POS, and Libero, software for wellness. The wide range of hotel services is now managed by systems that belong under one platform which brings the hotel the advantage of perfectly interconnected systems.
  • Management has at its disposal complex reporting covering all hotel services (systems share information with one another), guests can order services online by themselves – for example, they can book time in the spa (even before arrival) or order food from the restaurant directly from the room and ordered services (restaurant, spa) can be credited to the guest’s hotel room account, etc.

  • With previous systems, it was impossible for Losehill House to implement for example a channel manager or any other third-party system which improves hotels’ operation. This has changed with the decision to switch to HotelTime Solutions’ systems which as being an open platform allow hotels to implement third-party software. First of all, the revenue of the hotel increased almost immediately thanks to the implementation of RMS (Atomize), which optimizes prices (several times a day).

  • Furthermore, a large amount of manual work that the hotel staff had to do was eliminated. Thanks to the perfectly functioning integration between HotelTime PMS and other systems, a lot of tasks are now done automatically (e.g., updating information about free hotel capacities thanks to SiteMinder channel manager, communication with guests before arrival thanks to GuestJoy, price updates, etc.). Thanks to this, the hotel staff can focus on the guests’ needs. The overall operation of the hotel has been simplified thanks to AeroGuest, whose application allows online check-in or installation of mobile keys (by the way, completely contactless operation of the place is a great advantage in times of COVID-19 waves).

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