innRoad All-in-1 HMS

Ranked 8 (out of 62) in Hotel Management Software

Hotel Management Software

Increase Your Bookings & Your Room Revenue. 24/7 Live Support, Easy Set-Up, & No Hidden Fees.

Ratings Snapshot

Certificate of Excellence
Read 106 reviews
91%
Recommend
HTR Score icon
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #8 out of 62 in Hotel Management Software

Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Bed & Breakfast & Inns 37 verified reviews
    92%
  • Boutiques 29 verified reviews
    91%
  • Motels 23 verified reviews
    95%
  • Resorts 21 verified reviews
    90%
  • Luxury Hotels 12 verified reviews
    89%
  • Vacation Rentals & Villas 7 verified reviews
    83%
  • Airport/Conference Hotels 6 verified reviews
    82%
  • Limited Service & Budget Hotels 6 verified reviews
    88%
  • RV Parks & Campgrounds 4 verified reviews
    95%
  • Hostels 2 verified reviews
    85%
  • City Center Hotels 1 verified reviews
    100%
  • Branded Hotels 1 verified reviews
    40%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%

innRoad All-in-1 HMS Overview

innRoad All-in-1 HMS Overview

innRoad is an award-winning hotel management software that's trusted by thousands of hotels around the world. Designed specifically for independent hoteliers, innRoad is known to save time, increase occupancy, boost revenue, and give guests a seamless booking experience. Easy to setup and use, innRoad's all-in-one solution includes reservation management, a high-converting booking engine, channe...

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

Integrates with

  • Guest Messaging Software
  • Energy Management Systems
  • Hotel Bedbanks
Browse integrations (36 verified)

What customers love about innRoad All-in-1 HMS

Like 91% recommend

Management

Extremely user friendly. In my 18+ years in the hospitality industry I find InnRoad to be one of the most user friendly systems. I feel I could put an untrained employee in front of the computer and in one shift they wo...

Owner

Great support. Property Management System is very complete, probably more than we need. The automatic email notices for the booking is very nice.

Owner

The InnRoad system is so intuitive to use. Moving from an old school paper system to the online system was so easy. From our welcome call to our implementation advisor, it was great to hear the right questions being as...

Owner

InnRoad is easy to use and 100% reliable. The 24/7 support is second to none. Finally a smart PMS that drives revenue through direct bookings.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)
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+ 1 recommend
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Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how innRoad All-in-1 HMS works?

Clients & references

References & testimonials

Testimonial avatar
Our room revenue is up 50% year over year and that is a direct result of partnering with innRoad.
Samantha Stone Inn Manager at the Seven Oaks Inn Bed & Breakfast
Testimonial avatar
innRoad does exactly what I need for it to do. The system is easy to use and the support is exceptional when I need them.
Bradford Hammack Owner at the HH Creek Inn

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States of America
  • Canada
  • Jamaica
  • Belize
  • United Kingdom

106 Verified innRoad Reviews

Likelihood to Recommend
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December 13, 2022

innRoad All-in-1 HMS Review: The updates made recently have created an easier flow when creating and attaching reservations.

Inn Manager from Bed & Breakfast & Inns in Warrenton (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The check-in process and checkout process are easy, I like the option to email instead of print every statement or report as well. Having the rooming block option has been extremely helpful when creating ...

What do you dislike or think could be improved?

When I open a reservation, it creates a new tab, I like that. But when I exit the tab, it doesn't take me back to the tape chart. I personally would like the tape chart to be my "go to" screen. I use it m...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 02, 2022

innRoad All-in-1 HMS Review: A great and easy booking engine.

Front desk from Vacation Rentals & Villas in Lincoln City (United States of America)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

*Very easy to get help and walked through problems over the phone. *Easy to modify and change dates very efficiently.

What do you dislike or think could be improved?

*Make it where you can set a time on how long your account stays logged in without being on InnRoad.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

November 18, 2022

innRoad All-in-1 HMS Review: Hotel Management Software System Integration

IT Support Specialist from Other in Las Vegas (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

We switched our Hotel Management system from Opera to Inn Roads and we like the abundance of what the software can integrate to. We have integrated our POS software within Innroads.

What do you dislike or think could be improved?

What can be improved is the integration of our IPTV systems that we have with Tangerine. As of right now there is no way to integrate our IPTV systems for our Hotel rooms.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

November 14, 2022

innRoad All-in-1 HMS Review: The best part of InnRoad for me with the booking feature is that I can change the individual accommodations wi...

Sales Manager from Resorts in Satin (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The best part of this feature for me is the fact I can see everything taken and available on the one screen. No need to go back and forth taking notes when on a call , its all right there on one screen.

What do you dislike or think could be improved?

The only thing I would change is a quicker way to open "unblock" and book the separate accommodations in one lump instead of having to do each individually. Example being the entire venue lodging to book ...

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
5

November 08, 2022

innRoad All-in-1 HMS Review: Great bang for your buck!

IT from Other in Las Vegas (United States of America)

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

What I like most about innroad is the customer service. The are very fast responders and fix the issue right the first time !

What do you dislike or think could be improved?

Sometimes we have latency when going from item to item in the PMS. It isnt slow just somtimes has small latency between pages

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

November 07, 2022

innRoad All-in-1 HMS Review: Innroads review

Housekeeping manager from Other in Las Vegas (United States of America)

Recommend 9/10
Full blue star
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What do you like most?

The amount of information that is on Home Screen the arrival,departures guest in house pending status I really like how much information is on the home screen

What do you dislike or think could be improved?

I don’t like that status on rooms have to be refreshed I would like to see that there is an auto refresh built into the system. This has caused errors on the front desk end due to not remembering to ref...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)

Recent News & Content

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Popular innRoad All-in-1 HMS Integrations

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