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innRoad All-in-1 HMS
4.4 (175 REVIEWS)
HT Score
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
innRoad All-in-1 HMS
Ranked 12 (out of 72) in Hotel Management Software
Flexible Hotel Management Software Designed for Growth. Its your Hotel - We'll Just Help You Grow It
88% recommended by 341 hotels
More than 50% of innRoad’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of innRoad’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that Innroad offers streamlined guest check-in and check-out processes that enhance guest satisfaction and operational efficiency, thereby improving the overall guest experience. The software's tape chart and rate management functionalities save time and help prevent missed revenue opportunities. Integration with third-party channels increases visibility and direct bookings, reducing dependency on OTAs and boosting revenue. However, users highlight areas for improvement in custom reporting, speed of system updates, and certain UI components, which could further optimize the operational workflow.
Hoteliers Most Frequently Mention
What Types of Hotels innRoad is Popular For
Size
50 | Large (75-199 room)
138 | Medium (25-74 room)
137 | Small (10-24 room)
20 | X-Large (200+ room)
64 | X-Small (1-9 room)
Country
370 | United States of America
23 | Canada
7 | United Kingdom
1 | Bahamas
1 | South Africa
1 | Trinidad and Tobago
1 | Mexico
1 | Northern Mariana Islands
1 | Philippines
1 | Belize
1 | Saudi Arabia
Type
234 | Bed & Breakfast & Inns
138 | Boutiques
55 | Branded Hotels
8 | Casinos
46 | City Center Hotels
63 | Airport/Conference Hotels
25 | Extended Stay & Serviced Apartments
9 | Hostels
78 | Limited Service & Budget Hotels
58 | Luxury Hotels
117 | Motels
155 | Resorts
16 | RV Parks & Campgrounds
39 | Vacation Rentals & Villas
Region
394 | North America
7 | Europe
1 | Asia Pacific
1 | Oceania
1 | Middle East
3 | Central America
1 | Africa
Category
292 | Property Management Systems
244 | Booking Engine
175 | Hotel Management Software
93 | Channel Managers
Didn’t find what you were looking for?
What is innRoad?
Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad All-in-1 HMS is a robust hotel management system designed to streamline and enhance hotel operations, specifically for independent hoteliers. This comprehensive platform integrates reservation management, a high-converting booking engine, and seamless channel management with connections to leading OTAs. It also offers advanced rate management tools to prevent missed revenue opportunities and credit-card processing to save on fees.
The system’s user-friendly interface facilitates smooth guest check-in and check-out processes, boosting guest satisfaction. Real-time integration with third-party channels increases your property's visibility, leading to more direct bookings and reduced OTA dependency. Tailored to improve operational efficiency, innRoad All-in-1 HMS enables hoteliers to increase occupancy and revenue while delivering a seamless guest experience.
With 24/7 customer support and dedicated implementation advisors, along with free data migration and no hidden fees, innRoad All-in-1 HMS is a valuable addition to any independent hotel's operations, offering a streamlined, effective, and cost-saving solution.
innRoad All-in-1 HMS Alternatives
Not sure if innRoad is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:
Capabilities
Easily Manage Reservations
Easily Manage Reservations
Create, modify, and manage reservations at your front desk or even through your mobile device.
Create A Greater Booking Experience For Guests
Create A Greater Booking Experience For Guests
Confirm guest bookings in just a few clicks with innRoad's high-converting booking engine.
Sync Rates and Availability in Real-Time
Sync Rates and Availability in Real-Time
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended overbookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).
Set and Achieve Revenue and Occupancy Goals
Set and Achieve Revenue and Occupancy Goals
It’s easy. Put a strategy to reach your goals and let innRoad help you achieve them. You can customize your goals and see real-time projected revenue forecasts using our hotel revenue management software tools.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
innRoad Payments
Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties.
-Reduce Costs
-Improve Security
-Simplify Processes
Channel Management
Channel Managers
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended over-bookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).
Website Development
Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.
Booking Engine
Booking Engine
innRoad’s secure online hotel booking engine makes it easy for guests to make reservations directly on your website.
innRoad Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, innRoad All-in-1 HMS is the #19 most trending product in the Hotel Management Software category (out of 72) and the #676 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreinnRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
innRoad Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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The leading all in one software for small properties
The ultimate all-in-one solution for independent hotels
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Hotelier Rating
Hoteliers say
Hoteliers like that Innroad offers streamlined guest check-in and check-out processes that enhance guest satisfaction and operational efficiency, thereby improving the overall guest experience. The software's tape chart and rate management functionalities save time and help prevent missed revenue opportunities. Integration with third-party channels increases visibility and direct bookings, reducing dependency on OTAs and boosting revenue. However, users highlight areas for improvement in custom reporting, speed of system updates, and certain UI components, which could further optimize the operational workflow.
AI-generated from the text of customer reviews
Looking for specific info?
7
Innroad is a solid engine, but does have some glitch issues
General Manager from 5 to 9 room Bed & Breakfast & Inn in Washington (United States of America)
Verified
12 months ago
Good flexibility and ability to customize appearance on guest facing end. Billing function for reservatiosn has good cross-function when used as deposit system for event spaces.
United States of America
United States of America
General Manager
X-Small Hotel
10
I have been working as a night auditor for a few months, and so far, InnRaod software management has been excellent. InnRoad is an all-in-one solution integrating a booking engine, card processing, and property management system. The software can perform many functions simultaneously, providing easy access to Expedia.com and Booking.com. The software feature is superb and easy to use. Reservation input is easy. Customer service is always extremely polite and knowledgeable and utilizes screen sharing to make support calls easier. The guests can also chat and report issues directly with the front desk easily. Most importantly, InnRoad is constantly improving its functionality and updating the system, making the software great.
Auditor from 25-49 room Bed & Breakfast & Inn in Wilmore (United States of America)
Verified
12 months ago
Guest Check-in and Check-out are two main aspects I like on the Inroad. This feature streamlines the process of welcoming guests and ensuring a smooth departure. With Inroad software, hotels can efficiently manage check-ins and check-outs, eliminating long queues and reducing wait times. The software allows front desk staff to easily access...
United States of America
United States of America
Auditor
Medium Hotel
10
Booking Engine
Assistant General Manager from 100 to 199 room Branded Hotel in Boston (United States of America)
Verified
12 months ago
When i called Innroad an agent is very helpful, they has the answer that i needed and issues is resolved quickly
United States of America
United States of America
Assistant General Manager
Large Hotel
10
Amazing Product, Amazing staff!!!!
General Manager from 25-49 room Bed & Breakfast & Inn in Estes Park (United States of America)
Verified
12 months ago
I am thrilled to write this testimonial for Innroads software because I truly believe it is an amazing product with an equally amazing staff! From the moment I started using Innroads, I have been blown away by its capabilities and the level of support provided by their team. First and foremost, the software itself is outstanding. It is incr...
United States of America
United States of America
General Manager
Medium Hotel
7
innRoad is a good product overall. Occasional software bugs, but a team that can get it sorted out.
General Manager from 100 to 199 room Boutique in Manhattan (United States of America)
Verified
12 months ago
innRoad has been good to work with. Our front desk staff enjoys the ease of the tape chart and the checkin process. I enjoy how easily I can track or change what is happening in the hotel. The rates grid gives a nice snapshot of the hotels revenue and occupancy, and I can set alerts for myself to prevent a missed revenue opportunity.
United States of America
United States of America
General Manager
Large Hotel
4
UK Installation
Accountant from 10 to 24 room Luxury Hotel in Newby Wiske (United Kingdom)
Verified
12 months ago
Used to replace Guestline and looked slick in the demonstration. Much cheaper than Guestline and easy access as cloud based
United Kingdom
United Kingdom
Accountant
Small Hotel
8
InnRoad front
Front Desk Specialist from 10 to 24 room Bed & Breakfast & Inn in Madawaska (United States of America)
Verified
12 months ago
Intuitive and robust program customer tech support whenever I’ve had a question. You have wonderful follow-ups and listen carefully to concerns !
United States of America
United States of America
Front Desk Specialist
Small Hotel
10
Efficient Hotel Management Solution
Cook.,. from 75-99 room Bed & Breakfast & Inn in Dammam (Saudi Arabia)
Verified
12 months ago
innRoad has proven to be an efficient and reliable solution for managing our hotel operations. The Property Management System is user-friendly, providing a seamless experience for handling reservations, room assignments, and check-ins. The Booking Engine has significantly boosted our online visibility and simplified the booking process for...
Saudi Arabia
Saudi Arabia
Cook.,.
Large Hotel
9
Good software for hotels.
owner from 10 to 24 room Boutique in Jamestown (United States of America)
Verified
12 months ago
The benefit of innroad is does all the inshop hotle software that you need, it collets money, managers hotel guest and also manages what rooms are free or cleaned.
United States of America
United States of America
owner
Small Hotel
7
Good System
Asst. Manager from 10 to 24 room Boutique in Kailua-Kona (United States of America)
Verified
12 months ago
Innroad has been updating their software which continues to make it easier with each update to do more actions without additional mouse clicks.
United States of America
United States of America
Asst. Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy
Showing all answers to: "What does this product or service do well?"
highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy
innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.
InnRoad's PMS package makes it very easy to manage your property as well as seamlessly connect to the OTA's and other online providers. I highly recommend their software and will continue to use it with our current and futures clients.
Services clients, flexibility for properties, and remote access to booking engines and website bookings. Responsiveness from internal staff and willingness to jump on payment challenges quick for resolution options for mutual clients.
innRoad does two things very well, user experience and customer support. The user experience with innRoad is top notch, simple and easy to use for visitors and hotel managers alike. On the other hand their customer support is just as good. Whenever I have a question or issue arise, the innRoad support team is quick to respond and eager to help.
Question:
What differentiates this product or service from the competition?
Answer:
24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.
Showing all answers to: "What differentiates this product or service from the competition?"
24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.
innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.
InnRoad's customer service is responsive and helps our properties drive additional revenue through their support. We have been able to work with their support team to customize their software to meet the needs of different property types.
They have a small company service focus that values clients but it is delivered with a suite of products like it is from a large company. They continue to innovate in order to engage the client experience.
In my experience with innRoad, their website integrations are what put them over the top when compared to other Hotel Management Software. In this day and age, your website should be the easiest place for your guests to book a room, and innRoad is able to achieve this through their simple yet effective website integrations.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.
Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.
Their "in-house" channel manager integration is far more seamless that many I have worked with. We have not experienced connectivity issues or other issues that sometimes occur when connecting to multiple online sources.
A smaller company like innRoad can provide greater service with more value for clients. Consider the great responsiveness from their staff, quick resolutions to any problems, and overall value of the product.
When considering innRoad, think critically about the website user experience in conjunction with the other benefits of innRoad. In my experience, I haven't found another Hotel Management System that makes it as easy to book on your website as it does on other popular booking websites.
Recommended by
Norman Lee
Marketing
@
Akia
Pat McManus
Founder
@
Data Point Partners
Cusic Daniels
President
@
Thurman Hotel Consultants
Wade Speelman
Partner Sales Manager
@
TSYS
Tony Kraayenbrink
President
@
IFC Studios
Norman Lee
Marketing
@
Akia
Pat McManus
Founder
@
Data Point Partners
Cusic Daniels
President
@
Thurman Hotel Consultants
Wade Speelman
Partner Sales Manager
@
TSYS
Tony Kraayenbrink
President
@
IFC Studios
Steve Dwyer
Managing Partner
@
Intersecting Knowledge
Christopher Hovanessian
CEO
@
Whistle
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Support
Verified Support
innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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