innRoad All-in-1 HMS

4.5 (162 REVIEWS)

HTR Score icon
HT Score  
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Norman, Pat, Cusic + 4 more experts recommend innRoad

Read Recommendations
Product Banner

innRoad All-in-1 HMS

4.5 (162 REVIEWS)

Ranked 10 (out of 62) in Hotel Management Software

Flexible Hotel Management Software Designed for Growth. Its your Hotel - We'll Just Help You Grow It

More than 50% of innRoad’s reviews come from United States of America.

Ratings Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, innRoad All-in-1 HMS is the #9 most trending product in the Hotel Management Software category (out of 62) and the #264 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
86 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About innRoad All-in-1 HMS
Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad is an award-winning hotel management software that's trusted by thousands of hotels around the world. Designed specifically for independent hoteliers, innRoad is known to save time, increase occupancy, boost revenue, and give guests a seamless booking experience. Easy to setup and use, our flexible, all-in-one solution includes reservation management, a high-converting booking engine, channel management with connections to all leading OTAs, credit-card processing, and revenue management tools. Our clients typically report a 20% increase in direct bookings and a 10% increase in room revenue compared to their former system. Plus, with in-house credit card processing, our clients save an average of $60/month on processing fees. Our customers boast about out 24/7 live customer support team and dedicated implementation advisors. With free data migration for both past and future reservations, we'll get you set up for success. Don't worry about additional charges, when signing up with innRoad there's no hidden fees or annual price increases. Ready to make the switch to innRoad? Let's chat!

Capabilities

Easily Manage Reservations

Create A Greater Booking Experience For Guests

Sync Rates and Availability in Real-Time

Set and Achieve Revenue and Occupancy Goals

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

innRoad Payments

Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties. -Reduce Costs -Improve Security -Simplify Processes

PREMIUM ADD-ON

Channel Management

Channel Managers
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended over-bookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).

PREMIUM ADD-ON

Website Development

Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.

PREMIUM ADD-ON

Booking Engine

Booking Engine
innRoad’s secure online hotel booking engine makes it easy for guests to make reservations directly on your website.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

InnRoad Average InnRoad

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

4

Success Stories

6

References

12

Featured Customers

Popularity by Segment

Size

59 | X-Small (1-9 room)

128 | Small (10-24 room)

124 | Medium (25-74 room)

36 | Large (75-199 room)

12 | X-Large (200+ room)

Country

354 | United States of America

24 | Canada

5 | United Kingdom

1 | Jamaica

1 | Bahamas

1 | Trinidad and Tobago

1 | Mexico

1 | Northern Mariana Islands

1 | Belize

Type

137 | Bed & Breakfast & Inns

104 | Motels

90 | Boutiques

88 | Resorts

33 | Vacation Rentals & Villas

24 | Luxury Hotels

14 | Limited Service & Budget Hotels

13 | Airport/Conference Hotels

13 | RV Parks & Campgrounds

11 | City Center Hotels

9 | Branded Hotels

8 | Extended Stay & Serviced Apartments

6 | Hostels

Region

379 | North America

5 | Europe

4 | Central America

1 | Oceania

Category

281 | Property Management Systems

227 | Booking Engine

162 | Hotel Management Software

88 | Channel Managers

More Products by innRoad

https://ucarecdn.com/ddf8c46a-5e80-4421-b5ad-412b423e4922/
https://ucarecdn.com/a4ee762b-056e-459c-9e6e-21f156356a87/
https://ucarecdn.com/17519393-7c2f-49b4-a49c-08aef6c984c9/
https://ucarecdn.com/4805f05a-ee2b-47f7-9d20-42e57f7cbd3e/

Hotelier Rating

Excellent
261
Very Good
61
Average
44
Poor
17
Terrible
8

Property Size

  • X-Small (59)
  • Small (128)
  • Medium (124)
  • Large (36)
  • X-Large (12)

Country

  • United States of America
    United States of America
    (354)
  • Canada
    Canada
    (24)
  • United Kingdom
    United Kingdom
    (5)
  • Jamaica
    Jamaica
    (1)
  • Bahamas
    Bahamas
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Mexico
    Mexico
    (1)
  • Northern Mariana Islands
    Northern Mariana Islands
    (1)
  • Belize
    Belize
    (1)

Region

  • North America
    North America
    (379)
  • Europe
    Europe
    (5)
  • Oceania
    Oceania
    (1)
  • Central America
    Central America
    (4)
8

Full-service PMS

Online Marketing Manager from 50-74 room Boutique in St. Petersburg (United States of America)

Verified
1 days ago
The customer service is the best thing about Innroad. 24/7 availability and knowledgeable techs. Covers all the bases. There are modules for groups, revenue, channel management, housekeeping, tasks, maintenance, etc.
Country United States of America
Online Marketing Manager
Medium Hotel
5

Works well most of the time

Innkeeper from 10 to 24 room Bed & Breakfast & Inn in Houghton (United States of America)

Verified
3 days ago
I like that most of the time we do not have any issues. The tape chart is very easy to use and color friendly. It is easy to add extra nights by clicking and dragging the reservation. We also like that it makes guest profiles- which make it very easy to book rooms for our guests over the phone. Guests have an easy time using the booking eng...
Country United States of America
Innkeeper
Small Hotel
9

This program makes it so easy to keep track of our bookings we love it!

asst manager from 25-49 room Bed & Breakfast & Inn in Rye (United States of America)

Verified
3 days ago
I love how easy it is to use and also if there is ever an issue we get super fast service Thank you so much guys!
Country United States of America
asst manager
Medium Hotel
9

Very graphic and continuous improvement!

Manager from 10 to 24 room Motel in Bridgeport (United States of America)

Verified
13 days ago
I like the fact of having a full calendar or tape chart where I'm able to manage and prepare for my future reservation. Also the different tool to analyze my different seasons and adjust the prices is helpful.I really appreciate the telephone support. The service is professional, polite and attentive.
Country United States of America
Manager
Small Hotel
10

A game changer for Boutique Hospotality: Inn Road software delivers excellence

General Manager from 25-49 room Bed & Breakfast & Inn in Lyndon (United States of America)

Verified
13 days ago
I currently work with Inn Road and can say firsthand the incredible impact this system has on our business. I was struck by its user friendly interface. The software seamlessly integrates all aspects of hotel management, providing a comprehensive solution that is both intuitive and powerful. Whether you're handling reservations, managing ro...
Country United States of America
General Manager
Medium Hotel
10

Axis

Student from 200 to 499 room Branded Hotel in Toronto (Canada)

Verified
14 days ago
Easily understand no confusiofor new comers also and also van be user in mobiles and laptop both and we can understand each part of our lesson by doing it pract
Country Canada
Student
X-Large Hotel
4

Experian

Assistant Manager from 10 to 24 room Bed & Breakfast & Inn in Sonoita (United States of America)

Verified
15 days ago
I like nothing about Experian. I do like the rest of the booking system! Inn Roads is easy to use.
Country United States of America
Assistant Manager
Small Hotel
7

InnRoad at work

Housekeeping Attendant from 100 to 199 room Bed & Breakfast & Inn in Valleyview (Canada)

Verified
16 days ago
Being able to check ahead of my work day, what kind of work load I will have. I like that the room status button was moved so I don’t accidentally click the help button.
Country Canada
Housekeeping Attendant
Large Hotel
10

The best and easiest program for hotel management!

Front Desk Staff from 25-49 room Bed & Breakfast & Inn in Duncan (Canada)

Verified
16 days ago
I like how it's so easy to take reservations, to assign rooms and also to see when new bookings come in. Doing bulk check-outs is another very good feature! Adding new guests and searching for former guests is also a convenient option.
Country Canada
Front Desk Staff
Medium Hotel
10

User Friendly With Great Support Team

General Manager from 100 to 199 room Extended Stay & Serviced Apartment in Baton Rouge (United States of America)

Verified
16 days ago
Ease of use and setting up a new property is super easy. Tech support team is always available to help
Country United States of America
General Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 17

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy

Question:

What differentiates this product or service from the competition?

Answer:

24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
RecommendationAvatar
Norman Lee Marketing @ Akia
RecommendationAvatar
Pat McManus Founder @ Data Point Partners
RecommendationAvatar
Cusic Daniels President @ Thurman Hotel Consultants
RecommendationAvatar
Wade Speelman Partner Sales Manager @ TSYS
RecommendationAvatar
Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Norman Lee Marketing @ Akia
RecommendationAvatar
Pat McManus Founder @ Data Point Partners
RecommendationAvatar
Cusic Daniels President @ Thurman Hotel Consultants
RecommendationAvatar
Wade Speelman Partner Sales Manager @ TSYS
RecommendationAvatar
Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Steve Dwyer Managing Partner @ Intersecting Knowledge
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
Are you a consultant or vendor that recommends innRoad? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
Canary Technologies
Canary Technologies

96% recommended by 727 hotels

Cyber Security & Fraud Prevention
+4 more
RateGain
RateGain

93% recommended by 472 hotels

Hotel Chatbots
Oracle Hospitality

This integration hasn’t been verified by Oracle Hospitality yet.

Oracle Hospitality

90% recommended by 468 hotels

Restaurant Management Software
Profitroom
Profitroom

94% recommended by 454 hotels

Booking Engine
M3
M3

87% recommended by 372 hotels

Finance & Accounting Software
The Hotels Network

This integration hasn’t been verified by innRoad yet.

The Hotels Network

95% recommended by 238 hotels

Direct Booking Tools
+2 more
Easyway
Easyway

97% recommended by 127 hotels

Guest Messaging Software
+2 more
Inn-Flow
Inn-Flow

97% recommended by 124 hotels

Finance & Accounting Software
Sabre

This integration hasn’t been verified by Sabre yet.

Sabre

85% recommended by 117 hotels

Hotel Reservations Systems
Akia
Akia

98% recommended by 108 hotels

Guest Messaging Software
+3 more

Support

Verified Support

innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

2 days

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .