Ratings Snapshot
93%
Recommend
#5
Popularity index
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #5 out of 53 in Hotel Management Software
Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.4/5
Customer Support
4.7/5
Most popular for
innRoad All-in-1 HMS Overview
innRoad All-in-1 HMS Overview
Trusted by thousands of independent hoteliers around the world, innRoad is a feature-rich hotel management software designed to help save time, increase occupancy, boost revenue, and give guests a seamless booking experience. Easy to setup and use, innRoad's all-in-one solution includes reservation management, a high-converting booking engine, channel management with connections to 100's of OTAs, ...
About innRoad View website
Founded in 2007 | Headquarters in New York, NY | 137 employeesinnRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...
Other Products by innRoad
1/4
Integrates with
- Hotel Bedbanks
- Guest Messaging Software
- Livechat & Chatbots
Need a custom integration?
What customers love about innRoad All-in-1 HMS
93% recommend
Owner from Bed & Breakfast
Great support. Property Management System is very complete, probably more than we need. The automatic email notices for the booking is very nice.
Owner from Motel
The InnRoad system is so intuitive to use. Moving from an old school paper system to the online system was so easy. From our welcome call to our implementation advisor, it was great to hear the right questions being as...
Owner from Resort
InnRoad is easy to use and 100% reliable. The 24/7 support is second to none. Finally a smart PMS that drives revenue through direct bookings.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
InnRoad's PMS package makes it very easy to manage your property as well as seamlessly connect to the OTA's and other online providers. I highly recommend their software and will continue to use it with our current and futures clients.
by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
InnRoad's customer service is responsive and helps our properties drive additional revenue through their support. We have been able to work with their support team to customize their software to meet the needs of different property types.
by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Their "in-house" channel manager integration is far more seamless that many I have worked with. We have not experienced connectivity issues or other issues that sometimes occur when connecting to multiple online sources.
by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021
See more answers (2)
Recommended by
Cusic Daniels
President @ Thurman Hotel Consultants
Wade Speelman
Partner Sales Manager @ TSYS
Wade Speelman
Partner Sales Manager @ TSYS
Features
- Multi-currency
- Multi-lingual
- Channel Manager
- Property Management System
- Booking Engine
- Website Development
- Point of Sale
- Group Booking Engine
- Pricing Intelligence
- Gift Vouchers
- Housekeeping
- Guest Feedback Management
- Native Email Marketing
- Revenue Management Module
- Rate Shopping Module
Want to go behind the scenes and see how innRoad All-in-1 HMS works?
Clients & references
References & testimonials
Our room revenue is up 50% year over year and that is a direct result of partnering with innRoad.
innRoad does exactly what I need for it to do. The system is easy to use and the support is exceptional when I need them.
Featured partners
Case studies
- innRoad helps first-time operators win top accolades
- STOWAWAY
- Bed & Breakfast in Tustin
- innRoad’s exceptional customer service helps streamline PMS integration.
- Dancing Bears Inn
- Bed & Breakfast in East Glacier Park Village
Awards & Certifications
Active Markets
MARKETS SERVED
- South America
- Middle East
- Africa
- North America
- Europe
- Asia Pacific
- United States of America
- Canada
- Jamaica
November 15, 2021
innRoad All-in-1 HMS Review: Excellent Customer Service
Online Marketing Manager from Boutique in St. Petersburg (United States of America)
Recommend
9/10
What do you like most?
Innroad provides outstanding 24/7 customer service. They are continuously updating the software with new features. Easy to use, yet complex enough to handle any situation that comes up in the course of bu...
What do you dislike or think could be improved?
There are legacy aspects of the software, like group blocks, that still need updating. The Guest Services housekeeping module takes a long time load.
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
November 11, 2021
innRoad All-in-1 HMS Review: Useful and efficient platform
Sales and Marketing from Boutique in Amagansett (United States of America)
Recommend
10/10
What do you like most?
I like the ease of use. The product is user friendly and easy to learn. The customer service team is easy attentive for troubleshooting.
What do you dislike or think could be improved?
Platform is somewhat rigid, it could be improved if it could be customized further to suit our specific hotel needs.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 11, 2021
innRoad All-in-1 HMS Review: Software Help
GM from Boutique in New Orleans (United States of America)
Recommend
7/10
What do you like most?
Easy access to help Knowledgeable Techs The follow up of issues shows they are concern about my problems and done in a timely manner
What do you dislike or think could be improved?
Test software before putting it online When new software is available please inform users Asking users how programs could be made better
Customer Support
5
Ease of Use
4
Value for money
3
Implementation
3
November 11, 2021
innRoad All-in-1 HMS Review: Great customer service
Manager from Motel in Hershey (United States of America)
Recommend
10/10
What do you like most?
They always help us figure out how to fix errors. They can take over the computer, which is great Especially if you dont know much about computers. They are always very respectful. They answer the phones ...
What do you dislike or think could be improved?
Just when something changes with the system to send out an email that lets our company know . For instance when we had to charge for wifi before we authorize our $50 incident and accidentals.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 11, 2021
innRoad All-in-1 HMS Review: Streamlined entire operation by consolidating everything to 1 software
Account Executive from Resort in Simi Valley (United States of America)
Recommend
9/10
What do you like most?
I love the tape chart view. It is very helpful for the whole team to see outgoing, inhouse, and arriving reservations at the same time. The color coding allows for easy recognition of the status of each r...
What do you dislike or think could be improved?
I would like to be able to download payment details from the payment dashboard as a PDF to share with accounting more easily. I would like to be able to connect multiple email addresses to a reservati...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 05, 2021
innRoad All-in-1 HMS Review: Reliable and User friendly
President from Boutique in Ocean Beach (United States of America)
Recommend
8/10
What do you like most?
The Innroad program is user friendly. 24 hour assistance. Well prepared staff. The last few updates have helped make the program more flexible with keeping my rates more competitive.
What do you dislike or think could be improved?
Improve making it simpler to set up the seasonal rates in bulk. A prepared setup for credit card disputes. A required E-Signature would help out tremendously.
Customer Support
4
Ease of Use
4
Value for money
3
Implementation
3
Pricing
Monthly subscription (/room/month)
Recent News & Content
Recent articles
innRoad doesn’t have any recent coverage yet
Recent press releases
Resources & reports
innRoad doesn’t have any free e-books or reports available
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Extremely user friendly. In my 18+ years in the hospitality industry I find InnRoad to be one of the most user friendly systems. I feel I could put an untrained employee in front of the computer and in one shift they wo...