Ratings Snapshot
93%
Recommend
#6
Popularity index
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #6 out of 54 in Hotel Management Software
Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.4/5
Customer Support
4.7/5
Verified Customer Support
innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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innRoad All-in-1 HMS Overview
innRoad All-in-1 HMS Overview
innRoad is an award-winning hotel management software that's trusted by thousands of hotels around the world. Designed specifically for independent hoteliers, innRoad is known to save time, increase occupancy, boost revenue, and give guests a seamless booking experience. Easy to setup and use, innRoad's all-in-one solution includes reservation management, a high-converting booking engine, channe...
About innRoad View website
Founded in 2007 | Headquarters in New York, NY | 137 employeesinnRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...
Other Products by innRoad
1/4
Integrates with
- Guest Messaging Software
- Energy Management Systems
- Hotel Bedbanks
Need a custom integration?
What customers love about innRoad All-in-1 HMS
93% recommend
Owner from Bed & Breakfast & Inns
Great support. Property Management System is very complete, probably more than we need. The automatic email notices for the booking is very nice.
Owner from Motels
The InnRoad system is so intuitive to use. Moving from an old school paper system to the online system was so easy. From our welcome call to our implementation advisor, it was great to hear the right questions being as...
Owner from Resorts
InnRoad is easy to use and 100% reliable. The 24/7 support is second to none. Finally a smart PMS that drives revenue through direct bookings.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.
by Pat McManus (Data Point Partners) on December 08, 2021
See more answers (3)
Question:
What differentiates this product or service from the competition?
Answer:
innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.
by Pat McManus (Data Point Partners) on December 08, 2021
See more answers (3)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.
by Pat McManus (Data Point Partners) on December 08, 2021
See more answers (3)
Recommended by
Pat McManus
Founder @ Data Point Partners
Cusic Daniels
President @ Thurman Hotel Consultants
Wade Speelman
Partner Sales Manager @ TSYS
Wade Speelman
Partner Sales Manager @ TSYS
Features
Want to go behind the scenes and see how innRoad All-in-1 HMS works?
Clients & references
References & testimonials
Our room revenue is up 50% year over year and that is a direct result of partnering with innRoad.
innRoad does exactly what I need for it to do. The system is easy to use and the support is exceptional when I need them.
Featured partners
Case studies
- innRoad helps first-time operators win top accolades
- STOWAWAY
- Bed & Breakfast & Inns in Tustin
- innRoad’s exceptional customer service helps streamline PMS integration.
- Dancing Bears Inn
- Bed & Breakfast & Inns in East Glacier Park Village
Awards & Certifications
Active Markets
MARKETS SERVED
- South America
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- Europe
- Asia Pacific
- United States of America
- Canada
- Jamaica
- Belize
- United Kingdom
April 29, 2022
innRoad All-in-1 HMS Review: Great product
Manager from Bed & Breakfast & Inns in Broadus (United States of America)
Recommend
10/10
What do you like most?
User friendly...the tape chart is visually simple to see an overview of daily room management.Great looking online booking dialogue Innroad staff available for questions
What do you dislike or think could be improved?
Editable database. Redundant entries cannot be edited or deleted. As a result, a guest name that has been made online by the same individual often shows up in our system multiple times. It does not affect...
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
April 25, 2022
innRoad All-in-1 HMS Review: Easy to use and great support
Owner from Other in Evergreen (United States of America)
Recommend
9/10
What do you like most?
Easy to use booking engine that integrates well with our website. Allows us to integrate with 3rd party channel managers easily. Clear reservations system with color coding which works well for our busine...
What do you dislike or think could be improved?
Session management should be improved so that you do not have to re-login multiple times during the day. Would also like the ability to make rate changes easier.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
April 23, 2022
innRoad All-in-1 HMS Review: Excellent Hotel Management Software for Hotels
Owner/Director from Boutiques in (United Kingdom)
Recommend
10/10
What do you like most?
Easily integrate and manage from one central system a number of channel managers and direct bookings via the InnRoad Booking Engine. Easy to use Hotel Management Software and guest/client interface, which...
What do you dislike or think could be improved?
Initial set up and integration with channel managers was lengthy and involved quite a bit of personal time, and knowledge to get to understand the system.
Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4
April 19, 2022
innRoad All-in-1 HMS Review: 3 Resorts
Regional Director from Resorts in Teakettle (Belize)
Recommend
10/10
What do you like most?
Great customer support, very easy platform to use, constantly updating and improving the platform. I manage 3 resorts and all of them on the same platform.
What do you dislike or think could be improved?
1. able to make changes on quotes instead of recreating one2. easier to do advanced search, nothing else at this time.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
April 15, 2022
innRoad All-in-1 HMS Review: Simple, less-sophisticated, lower price
Owner/Operator, General Manager from Motels in Waterton Park (Canada)
Recommend
7/10
What do you like most?
Easy to use and train staff to use. Tape Chart functionality seems to improve periodically. Makes group reservations and multiple reservations under a single customer much easier to handle
What do you dislike or think could be improved?
*I often encounter functionality issues that are clearly oversights from programmers that, when brought to the attention of innRoad support, are usually categorized as "enhancement requests *Many administ...
Customer Support
3
Ease of Use
4
Value for money
3
Implementation
3
April 12, 2022
innRoad All-in-1 HMS Review: Great software for small hotels
Corporate Director of Revenue Management Services in Dallas (United States of America)
Recommend
10/10
What do you like most?
This is a comprehensive service that is very user-friendly. It's easy to implement moderately robust revenue management tactics, and inventory and reservation management is a breeze. Reports are easy to n...
What do you dislike or think could be improved?
Would like to be able to modify property configuration (such as room classes) without calling support. I appreciate their attention to ensuring 3rd party channel mapping is correct, but many hotels do no...
Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a
Pricing
Monthly subscription (/room/month)
Recent News & Content
Recent articles
innRoad doesn’t have any recent coverage yet
Recent press releases
Resources & reports
innRoad doesn’t have any free e-books or reports available
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Management from Limited Service & Budget Hotels
Extremely user friendly. In my 18+ years in the hospitality industry I find InnRoad to be one of the most user friendly systems. I feel I could put an untrained employee in front of the computer and in one shift they wo...