innRoad All-in-1 HMS

4.4 (175 REVIEWS)

HT Score

78 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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innRoad All-in-1 HMS

Name: innRoad All-in-1 HMS
Rating: 4.4 (175 reviews)

4.4 (175 REVIEWS)

Ranked 14 (out of 78) in Hotel Management Software

Flexible Hotel Management Software Designed for Growth. Its your Hotel - We'll Just Help You Grow It

88% recommended by 341 hotels

More than 50% of innRoad’s reviews come from United States of America.

Bell avatar Bell - AI powered product analyst

I analyzed all of innRoad’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like that Innroad offers streamlined guest check-in and check-out processes that enhance guest satisfaction and operational efficiency, thereby improving the overall guest experience. The software's tape chart and rate management functionalities save time and help prevent missed revenue opportunities. Integration with third-party channels increases visibility and direct bookings, reducing dependency on OTAs and boosting revenue. However, users highlight areas for improvement in custom reporting, speed of system updates, and certain UI components, which could further optimize the operational workflow.

Read their reviews

What Types of Hotels innRoad is Popular For

Size

64 | X-Small (1-9 room)

137 | Small (10-24 room)

138 | Medium (25-74 room)

50 | Large (75-199 room)

20 | X-Large (200+ room)

Country

370 | United States of America

23 | Canada

7 | United Kingdom

1 | Bahamas

1 | South Africa

1 | Trinidad and Tobago

1 | Mexico

1 | Northern Mariana Islands

1 | Philippines

1 | Belize

1 | Saudi Arabia

Type

234 | Bed & Breakfast & Inns

155 | Resorts

139 | Boutiques

116 | Motels

78 | Limited Service & Budget Hotels

63 | Airport/Conference Hotels

58 | Luxury Hotels

55 | Branded Hotels

46 | City Center Hotels

39 | Vacation Rentals & Villas

25 | Extended Stay & Serviced Apartments

16 | RV Parks & Campgrounds

9 | Hostels

8 | Casinos

Region

394 | North America

7 | Europe

3 | Central America

1 | Asia Pacific

1 | Oceania

1 | Middle East

1 | Africa

What is innRoad?

Founded in 2007 | Headquarters in New York, NY | 137 employees

This description was generated by AI which analyzed the following sources to summarize a description of innRoad products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

innRoad Reviews Analyzed: 175

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

innRoad Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by innRoad

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

InnRoad's Provided Description:

"innRoad is an award-winning hotel management software that's trusted by thousands of hotels around the world. Designed specifically for independent hoteliers, innRoad is known to save time, increase occupancy, boost revenue, and give guests a seamless booking experience. Easy to setup and use, our flexible, all-in-one solution includes reservation management, a high-converting booking engine, channel management with connections to all leading OTAs, credit-card processing, and revenue management tools. Our clients typically report a 20% increase in direct bookings and a 10% increase in room revenue compared to their former system. Plus, with in-house credit card processing, our clients save an average of $60/month on processing fees. Our customers boast about out 24/7 live customer support team and dedicated implementation advisors. With free data migration for both past and future reservations, we'll get you set up for success. Don't worry about additional charges, when signing up with innRoad there's no hidden fees or annual price increases. Ready to make the switch to innRoad? Let's chat!"

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innRoad All-in-1 HMS Alternatives

Not sure if innRoad is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Easily Manage Reservations

Create A Greater Booking Experience For Guests

Sync Rates and Availability in Real-Time

Set and Achieve Revenue and Occupancy Goals

Features

Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Available Add-ons & Modules

innRoad Reviews Summary

4.4

Very Good

175 reviews

Ease of Use

4.5/5

Customer Support

4.5/5

ROI

4.4/5

Implementation

4.3/5

Recommended for

292

Property Management Systems Ranked #15 out of 319

244

Booking Engine Ranked #10 out of 143

175

Hotel Management Software Ranked #14 out of 78

Channel Managers Ranked #12 out of 112

innRoad Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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innRoad Integrations

Company	Functionality
Canary Technologies 96% recommended by 1771 hotels	Cyber Security & Fraud Prevention +4 more
Oracle Hospitality 92% recommended by 598 hotels	Hotel Restaurant POS Systems
RateGain 94% recommended by 583 hotels	Hotel Chatbots
M3 89% recommended by 564 hotels	Hotel Accounting Software
Profitroom 94% recommended by 522 hotels	Booking Engine
This integration hasn’t been verified by innRoad yet. The Hotels Network 95% recommended by 316 hotels	Direct Booking Tools +2 more
Inn-Flow 97% recommended by 211 hotels	Hotel Accounting Software
Book4Time 94% recommended by 146 hotels	Spa Software
Akia 98% recommended by 109 hotels	Guest Messaging Software +3 more
This integration hasn’t been verified by innRoad yet. Otelier 90% recommended by 103 hotels

Browse all integrations (22)

Support

Verified Support

innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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innRoad All-in-1 HMS

What is innRoad?

Innkeepers Advantage

Cloudbeds

Mews

roomMaster

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager