Bush Hotel serves up a treat for guests with Mews POS and PMS

OPERATIONS

The independent UK hotel uses Mews ePOS to connect their F&B to the Mews ecosystem and ensure that guests have a seamless experience across their whole stay.

Why it matters: History meets luxury at Bush Hotel, Farnham, an independent hotel in the south of England that has been welcoming guests since 1618. The hotel’s 94 rooms each boast contemporary design, and the property is also popular with bookings for meetings and conferences. Meanwhile, guests can also drink and dine onsite at the restaurant, lounge, bar, gardens and terrace.

“Mews was the best fit for us because it automates the admin and lets us focus on providing guests with amazing hospitality.” Kash Jagda, Operations Manager Bush Hotel, Farnham

Top 3 Core Objectives: “Mews was the best fit for us because it automates the admin and lets us focus on providing guests with amazing hospitality.” Kash Jagda, Operations Manager Bush Hotel, Farnham

Booking engine that converts: Although OTAs can increase customer reach, they also have high commission rates that can see hotels lose out on revenue.
Best-in-class ePOS: Bush Hotel runs a popular restaurant, lounge and bar that need to be fully integrated with their hospitality cloud in order to give guests a seamless stay.

Innovators Mentioned

Mews

Francesco Bartolomei

General Manager

Bush Hotel

"“From day one, using Mews POS has been so easy. It helps our team to provide a better, more modern dining experience, while connecting seamlessly with Mews.”"

Francesco Bartolomei

General Manager

👍 General Manager Francesco Bartolomei said that “From day one, using Mews POS has been so easy. It helps our team to provide a better, more modern dining experience, while connecting seamlessly with Mews.”:

"“From day one, using Mews POS has been so easy. It helps our team to provide a better, more modern dining experience, while connecting seamlessly with Mews.”"

⚖️ The selection process: During their research process, Francesco Bartolomei evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

General Manager Francesco Bartolomei said, about their decision: "“Mews was the best fit for us because it automates the admin and lets us focus on providing guests with amazing hospitality.”"

📈 The results: Bush Hotel uses Mews Booking Engine, which provides guests with a fast and simple reservation experience. It features the hotel’s branding and imagery to create a cohesive user journey, and guests have the option to include F&B in their booking. The team use Mews POS to manage their F&B offering. It provides easy digital bill splitting and tipping, as well as guest tabs that can be linked with their guest profile.

• 13.3% conversion rate with Mews Booking Engine (3.3% is the industry average) • 8% higher ADR for guests who booked through Mews Booking Engine compared to those who used channel managers
• A smoother guest experience as they can pay at a time that suits them, for instance at the end of their stay • No manual errors and more time saving for staff thanks to automatic settlement