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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
OPERATIONS
Inside Fettehenne Hotels’ journey to operational excellence with Mews
Despite their rapid scaling, Fettehenne Hotels remain a family-owned business that values personal connections with guests and employees alike.
Onboarding in three days: As Fettehenne Hotels expanded, they faced the challenge of onboarding staff with varying levels of experience, from hospitality novices to seasoned professionals. Having a PMS that was intuitive and easy to learn was crucial for efficient training across the board.
Boosting direct bookings: Fettehenne Hotels aimed to reduce their reliance on OTAs and offer guests a seamless direct booking experience that highlight the unique character of each property.
Smooth, efficient guest experience: As Fettehenne Hotels expanded, managing payments efficiently and ensuring a seamless guest experience became critical. They needed a solution that allowed guests to check in and pay with minimal friction.