How The Emblem Prague Uses Mews to Make Luxury Hospitality More Effortless

OPERATIONS

The Emblem Prague uses Mews to reduce repetitive administrative work, improve operational coordination and give its team more time to focus on personalized luxury hospitality.

Why it matters: For a 56-room independent luxury hotel, delivering highly personalized service with limited administrative resources requires technology that removes work rather than adding to it. The Emblem uses Mews to make information more accessible, connect departments and automate repetitive processes.

Mews puts guest information and operational data at the team's fingertips, helping front office, housekeeping and management coordinate more efficiently while giving the hotel greater visibility into occupancy, rates and revenue.

Top 3 Core Objectives: The Emblem wanted to make its operation more efficient without compromising the personal service and attention to detail that define its luxury guest experience.

Reduce Admin: Remove repetitive manual processes so the team could spend less time on administrative tasks and more time focusing on guests.
Connect Departments: Improve communication between front office and housekeeping so teams could respond quickly to guest needs, particularly when timing is critical, such as early arrivals.
Improve Visibility: Give management direct access to occupancy, average daily rates, booking patterns, distribution channels and revenue information without having to request separate reports.

Innovators Mentioned

The Emblem Prague

Mews

Helena Hons Valtrova

General Manager

The Emblem Prague

"For me, luxury isn't about how many times you address someone by their surname. It's about remembering what matters to them, anticipating their needs and making their stay feel effortless."

Helena Hons Valtrova

General Manager

👍 General Manager Helena Hons Valtrova said that After more than a decade of partnership, The Emblem's General Manager reflects on being the first hotel to put Mews into a live hotel environment.:

"For me, luxury isn't about how many times you address someone by their surname. It's about remembering what matters to them, anticipating their needs and making their stay feel effortless."

⚖️ The selection process: During their research process, Helena Hons Valtrova evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

General Manager Helena Hons Valtrova said, about their decision: "Mews is proof that a slightly crazy idea, a great deal of determination and one very patient hotel willing to be the guinea pig can eventually change an entire industry."

📈 The results: After 13 years of partnership, Mews has become central to The Emblem's daily operations, improving access to information, operational coordination, reporting and technology integrations while helping the team eliminate unnecessary work.