How two Hawaiian hotels increased revenue with the right PMS

OPERATIONS

Coconut Waikiki and Shoreline Hotel replaced an outdated PMS that limited their operations, reporting, and rate management. By switching to Planet’s cloud-based PMS, they gained efficient workflows, advanced digital reporting, and professional yield management—allowing their teams to boost productivity and spend more time with guests.

Why it matters: When a hotel’s PMS is outdated, it limits everything, from daily operations to reporting to rate management. Coconut Waikiki and Shoreline Hotel show how upgrading to a modern, cloud‑based PMS can immediately improve efficiency, unlock professional yielding, and free staff to focus on guests instead of admin.

Planet’s cloud-based PMS gives the hotels stronger yield management, customizable digital reporting, and reliable integrations. By switching systems, Coconut Waikiki and Shoreline Hotel simplified daily operations, improved rate management, and reduced time spent on manual admin.

Top 3 Core Objectives: Coconut Waikiki and Shoreline Hotel needed to overcome the limitations of their outdated PMS, so they set out to find a system that could improve daily operations, strengthen reporting, and support professional rate management.

Modernize PMS: The hotels needed to replace an outdated PMS that limited daily operations, had minimal features, and lacked the reporting and analytics required to make informed business decisions.
Improve Rate Management: They wanted yielding functionality that would allow them to manage rates professionally in a competitive market, something their previous system could not support.
Strengthen Integrations: The team needed reliable integrations to support key business processes, since their former PMS only offered simple 1‑way connections that restricted operations.

Innovators Mentioned

Planet

Alvida Surpia-Jones

General Manager

Coconut Waikiki Hotels

"The decision to choose Planet as our PMS provider was an easy one. We were looking for a feature-rich PMS that also offered robust reporting."

Alvida Surpia-Jones

General Manager

👍 General Manager Alvida Surpia-Jones said that A clear choice for a feature‑rich PMS:

"The decision to choose Planet as our PMS provider was an easy one. We were looking for a feature-rich PMS that also offered robust reporting."

⚖️ The selection process: During their research process, Alvida Surpia-Jones evaluated Planet's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Planet was the best fit solution:

General Manager Alvida Surpia-Jones said, about their decision: "Coconut Waikiki and Shoreline Hotel chose Planet because it offered the feature-rich PMS and robust reporting capabilities they couldn’t find in other systems."

📈 The results: Within two weeks of going live with Planet’s PMS, Coconut Waikiki and Shoreline Hotel saw faster, more efficient operations, improved yield management, and reduced time spent on admin. The team gained the ability to focus more on guests while increasing productivity and control over revenue.

Achieved faster, more efficient operations within two weeks of adopting Planet’s PMS
Gained professional yield management and improved control over revenue
Reduced admin time, allowing staff to focus more on guests and boosting overall productivity

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