How SABA Hospitality’s Digital Compendium & Mobile Ordering Solution Reduced ‘Royal on the Park Hotel & Suites’ Expenses by Over 90%

OPERATIONS

The Royal on the Park Hotel Brisbane was using a tablet-based solution that was unstable, resulting in numerous calls to fix or exchange the hardware. The hotel was looking for a replacement solution that was available on the guest's own device without the need for downloads.

Why it matters: **Reduced Staff Workload: The hotel team reported a decrease in the number of calls they had to handle, allowing staff to focus on more valuable guest interactions rather than managing hardware. **Positive Guest Feedback: The SABA platform made our stay so much more convenient. “Ordering room service was a breeze, and we loved having all the hotel information at our fingertips,” said a delighted guest. **Positive Staff Feedback: “Our team finds the SABA system extremely user-friendly. It allows us to focus on personalised guest interactions, enhancing the guests’ stay, which we thoroughly enjoy,” commented Nathan Felstead, Director of Rooms.

- SABA Mobile Ordering The SABA Mobile Ordering module revolutionizes the way guests place orders, offering a seamless and convenient experience. Guests can easily browse menus, customize their orders, and make payments directly from their own mobile devices. The system streamlines operations and reduces costs, making it an essential tool for hotels and resorts. By automating guest ordering and enhancing revenue opportunities, the SABA Mobile Ordering module provides a comprehensive solution that enhances guest satisfaction and boosts operational efficiency.

Top 3 Core Objectives: The Royal on the Park Hotel Brisbane was using a tablet-based solution that was unstable, resulting in numerous maintenance calls to fix or exchange the hardware. The hotel was looking for a replacement solution that was available on the guest's own device without the need for downloads.

Replace Labour-Intensive Tablet Solution: The hotel had an in-room tablet solution for seven years, which was labour-intensive and expensive to maintain.
Cost-Effective Digital Solution: The tablet product, costing a significant amount annually, was replaced due to a change in vendor and a deteriorating business relationship.
BYOD Solution: The hotel required a QR code-based Digital Compendium and ordering solution that guests could use on their own phones, eliminating the need for hardware.

"’Royal on the Park Hotel & Suites’ adoption of SABA Hospitality’s digital solutions has not only resulted in significant cost savings and increased operational efficiency but also enhanced the guest experience. By transitioning from a tablet-based solution to a BYOD model, the hotel has effectively modernised its operations and provided a seamless, guest-friendly service."

Nathan Felstead

Director of Rooms

Innovators Mentioned

Royal on the Park Hotel & Suites, Brisbane

SABA Hospitality

Nathan Felstead

Director of Rooms

Royal on the Park Hotel & Suites, Brisbane

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👍 Director of Rooms Nathan Felstead said that The transition to SABA’s solution has significantly reduced our operational costs and streamlined our processes.:

"’Royal on the Park Hotel & Suites’ adoption of SABA Hospitality’s digital solutions has not only resulted in significant cost savings and increased operational efficiency but also enhanced the guest experience. By transitioning from a tablet-based solution to a BYOD model, the hotel has effectively modernised its operations and provided a seamless, guest-friendly service."

⚖️ The selection process: During their research process, Nathan Felstead also researched INTELITY, and ultimately decided SABA Hospitality was the best fit for them.

Director of Rooms Nathan Felstead said, about their decision: "Our team finds the SABA system extremely user-friendly. It allows us to focus on personalised guest interactions, enhancing the guests’ stay, which we thoroughly enjoy."

📈 The results: The hotel team reported a decrease in the number of calls they had to handle, allowing staff to focus on more valuable guest interactions rather than managing hardware. Paired with significant cost savings, increased operational efficiency, and positive guest adoption, the implementation of the SABA Hospitality solution was a complete success!

- Significant Cost Savings: Transitioning from the tablet solution to the SABA BYOD solution saved the hotel over 90% in annual costs, drastically reducing their expenses and providing a more efficient and cost-effective system.
- Increased Operational Efficiency: The SABA solution eliminated the need to manage and maintain 153 tablets, saving significant labour and operational costs. No more concerns about charging, online status, or misplaced hardware.
- Positive Guest Adoption: Initially, guests took some time to adjust to the new solution, similar to when the tablets were first introduced. However, the number of room service orders has remained steady, indicating full acceptance of the new system.

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