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SABA F&B Ordering
4.7 (141 REVIEWS)
Ranked 2 (out of 49) in Mobile Ordering & Room Service
Increase Revenue And Drive Operational Efficiency Through Mobile / Digital Ordering
94% recommended by 112 hotels
Bell - AI powered product analyst
I analyzed all of SABA Hospitality’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like SABA Hospitality for its seamless integration with existing systems, notably enhancing food and beverage revenue through its mobile ordering platform. The tool minimizes operational costs by reducing phone calls and paper use, streamlines guest interactions with its intuitive design, and leads to higher guest satisfaction through its customizable, multilingual support, and real-time order tracking. Some critics highlight areas for improvement such as better integrations with PMS systems and refining chatbot interactions.
Support
Responsive
Hoteliers often highlight the exceptional customer support provided by SABA Hospitality. The support team is noted for their quick response times and accessibility through various communication channels. They effectively resolve issues promptly, ensuring minimal disruption. Additionally, their expertise and professional handling are praised, contributing to a smooth onboarding and training experience for new users. Clients appreciate the availability of robust support resources, such as FAQs, tutorials, and documentation, which aid in troubleshooting and optimizing the use of the platform.
Assistant Front Office Manager
4.2317735867283 months ago
Verified
... Easy to use interface fir both the user and system adminstration team! Guests could not only order room service, room amenities, but also report room issues with mutiple languages. We would also use ...
See full reviewAssistant Front Office Manager
4.2317735870456 months ago
Verified
... Easy to use interface fir both the user and system adminstration team! Guests could not only order room service, room amenities, but also report room issues with mutiple languages. We would also use it to track on housekeeping's & the engineering's tasks. During the crisis of covid-19, SABA system had helped us to get through that period of time. Since the quarantine guests could not go out for food, we could not talk to each one of the guests face to face, and take oprders from them. We could upload photos of meals which would be provided, so the guests could take a look and place orders easily. And it is easy for us to modify the menu and the photos from the adminstration platform. If there was any probems occurred, the tech team of SABA Hospitality Solutions was always ...
See full reviewAssistant Front Office Manager
4.2317735872106 months ago
Verified
... Easy to use interface fir both the user and system adminstration team! Guests could not only order room service, room amenities, but also report room issues with mutiple languages. We would also use it to track on housekeeping's & the engineering's tasks. During the crisis of covid-19, SABA system had helped us to get through that period of time. Since the quarantine guests could not go out for food, we could not talk to each one of the guests face to face, and take oprders from them. We could upload photos of meals which would be provided, so the guests could take a look and place orders easily. And it is easy for us to modify the menu and the photos from the adminstration platform. If there was any probems occurred, the tech team of SABA Hospitality Solutions was always there to assist you to get you through the issues. A team you can always depending on. And they are so nice ...
See full reviewAssistant Front Office Manager
4.2317735873525 months ago
Verified
... Easy to use interface fir both the user and system adminstration team! Guests could not only order room service, room amenities, but also report room issues with mutiple languages. We would also use ...
See full reviewSenior Manager, FOH IT
4.1349993939464 months ago
Verified
... SABA team listen to customer respond and need, react with swift action and enhancement when neccessary, really appreciate for their help. ...
See full reviewSenior Manager, FOH IT
4.1349993940804 months ago
Verified
... SABA team listen to customer respond and need, react with swift action and enhancement when neccessary, really appreciate for their help. ...
See full reviewIS
4.1349993942264 months ago
Verified
... *less calls to the operator *Obtain upsells *Can know questions that guests often have about the hotel.To chatbot, people ask anything even small things which cannot be asked to staff directly. ...
See full reviewIS
4.1349993943604 months ago
Verified
... *less calls to the operator *Obtain upsells *Can know questions that guests often have about the hotel.To chatbot, people ask anything even small things which cannot be asked to staff directly. *satisfied with operation cost for what we can have*SABA ...
See full reviewIS
4.134999394493 months ago
Verified
... *less calls to the operator *Obtain upsells *Can know questions that guests often have about the hotel.To chatbot, people ask anything even small things which cannot be asked to staff directly. ...
See full reviewNight Manager
4.134999394627 months ago
Verified
... Quick system allows the guest to approach us easily and save the time, minimize the number of calls we are receiving everday ...
See full review主任
4.1027413302535 months ago
Verified
... theres some miss contact between saba system and our pos system, so the order taker will miss the guest order, make a kind of complane from guest . ...
See full review主任
4.1027413303999 months ago
Verified
... theres some miss contact between saba system and our pos system, so the order taker will miss the guest order, make a kind of complane from guest . ...
See full reviewIT Manager
4.1027413305425 months ago
Verified
... Cheaper Cheaper and more fuction for inprove products. Suitable with big hotel - such as above 300 Room, below 200 room should cheaper ...
See full reviewIT Manager
4.1027413306959 months ago
Verified
... Cheaper Cheaper and more fuction for inprove products. Suitable with big hotel - such as above 300 Room, below 200 room should cheaper ...
See full reviewFood & Beverage Manager
4.1027413308296 months ago
Verified
... While the system works efficiently, an additional feature for multilanguage support could further enhance the experience for our diverse group of international guests. Expanding real-time order ...
See full reviewAssistant executive housekeeper
4.1027413309614 months ago
Verified
... user friendly interface for guest to order IRD/ in room amenities of the hotel. the download way of the report summary is good. ...
See full reviewAssistant executive housekeeper
4.1027413311044 months ago
Verified
... Report summary should be in detail, like no information showed which type of slippers did the guest ordered in the report but only show the item name and the quantity. and sometimes it would lose ...
See full reviewDirector of Operations
4.1027413312332 months ago
Verified
... Lucky Us for using SABA ...
See full reviewDirector of Operations
4.1027413313624 months ago
Verified
... The most important thing is Stefan & SABA Team response and their cohesive support to ensure their solution helps us to serve our guests better and effective. ...
See full reviewDirector of Operations
4.1027413314934 months ago
Verified
... Lucky Us for using SABA ...
See full reviewDirector of Rooms
4.1027413316215 months ago
Verified
... Had a great experience working with SABA Hospitality team in implementing a mobile ordering application for our guests as well as digital guest directories. ...
See full reviewAssistant Venue Manager
4.102741331766 months ago
Verified
... I wish there's a notification or verification for the guest if they want to order second time around with the same item they placed in the first order, to avoid confusion for them if their order was ...
See full reviewAssistant Venue Manager
4.1027413319019 months ago
Verified
... I wish there's a notification or verification for the guest if they want to order second time around with the same item they placed in the first order, to avoid confusion for them if their order was ...
See full reviewAssistant manager ( front office)
4.0704832675213 months ago
Verified
... The handy service with the prompt information to delegate the request, The color of the contain very clear and readable ...
See full reviewDirector of F&B
4.0704832676531 months ago
Verified
... Currently, the system is one-way communication. It would be great is this can be interactive to elevate the guest ordering experience. Language option would be an advanatge depening on the market ...
See full reviewAssistant F&B Manager
4.0704832677946 months ago
Verified
... There are a lot of things that need to be done, chatbox and application on IOS for example, which team has to gave up on it and use on Safari instead ...
See full reviewService Quality Assurance Manager
4.0382252034069 months ago
Verified
... The vendor was on top of things ,guiding us all the way and followed up if everything was going on well as we expected with SABA Mobile Ordering & Room Service. This was truly re-assuring and a great ...
See full reviewService Quality Assurance Manager
4.0382252035308 months ago
Verified
... The vendor was on top of things ,guiding us all the way and followed up if everything was going on well as we expected with SABA Mobile Ordering & Room Service. This was truly re-assuring and a great ...
See full reviewService Quality Assurance Manager
4.0382252037112 months ago
Verified
... The vendor was on top of things ,guiding us all the way and followed up if everything was going on well as we expected with SABA Mobile Ordering & Room Service. This was truly re-assuring and a great ...
See full reviewService Quality Assurance Manager
4.0382252038908 months ago
Verified
... The vendor was on top of things ,guiding us all the way and followed up if everything was going on well as we expected with SABA Mobile Ordering & Room Service. This was truly re-assuring and a great ...
See full reviewService Quality Assurance Manager
4.038225204058 months ago
Verified
... *The vendor is always reachable and the customer support is superb. *The telephone calls traffic by guests for orders has significantly reduced . *It's user friendly and saves time for both the guest ...
See full reviewService Quality Assurance Manager
4.0382252042365 months ago
Verified
... *The vendor is always reachable and the customer support is superb. *The telephone calls traffic by guests for orders has significantly reduced . *It's user friendly and saves time for both the guest ...
See full reviewService Quality Assurance Manager
4.0382252044135 months ago
Verified
... The vendor was on top of things ,guiding us all the way and followed up if everything was going on well as we expected with SABA Mobile Ordering & Room Service. This was truly re-assuring and a great ...
See full reviewHotel Manager
4.0382252045867 months ago
Verified
... From day one, SABA has been very supportive in every aspect of our In Room Dining Services, their system is very efficient, simple to use and easy to administer. ...
See full reviewExecutive Asisstant Manager
4.0059671402404 months ago
Verified
... * User friendly for our guests and team, easy to share resort information to all guests. * guests also can explore the resort information before their arrival. ...
See full reviewExecutive Asisstant Manager
4.0059671404152 months ago
Verified
... Excellent platform ...
See full reviewICT Support
4.0059671406078 months ago
Verified
... When it comes to doing high quality work on schedule and within budget, Saba Hospitality has done a fantastic job. I valueyour commitment and professionalism. ...
See full reviewMarketing and Communications
4.0059671408016 months ago
Verified
... Efficient and User-Friendly Communication Tool ...
See full reviewGeneral Manager
3.941451011937 months ago