SABA F&B Ordering

Ranked 1 (out of 43) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

Increase Revenue And Drive Operational Efficiency Through Mobile / Digital Ordering

Ratings Snapshot

Certificate of Excellence
Read 56 reviews
94%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 43 in Mobile Ordering & Room Service

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

SABA Hospitality’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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  • Luxury Hotels 21 verified reviews
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  • Branded Hotels Leader: Runtriz
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  • City Center Hotels 9 verified reviews
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  • Boutiques Leader: Bbot
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  • Hostels Leader: Dgstay
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  • Vacation Rentals & Villas 1 verified reviews
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SABA F&B Ordering Overview

Top Alternative: Easyway F&B

SABA F&B Ordering Overview

People love ordering online. In fact, it’s no longer a ‘nice to have’, but an expectation of the modern traveler that they can order products and services directly from their mobile device. The SABA Hospitality mobile ordering platform provides a contactless and convenient way for guests to order F&B, minibar items, amenities and services whenever they want, directly from their own mobile de...

About SABA Hospitality

Founded in 2017 | Headquarters in Macau | 7 employees

SABA Hospitality is a team of hospitality industry professionals with 60 years' combined expertise in guest engagement, hotel operations, hotel technology and b...

Integrates with

  • Property Management Systems
  • Restaurant Management Software
  • Marketplaces & Integrators
Browse integrations (11 verified)

Pros & Cons

Like 94% recommend

We have has a good experience with mobile ordering and room service and the communication we have received from Byron Webster over the time we have had SABA has been excellent. He actions anything we need updating on eff...

General Manager

We just started using SABA at our resort. Very straightforward to set up everything (took around 1 month) and SABA team is very responsive and assists along the way. We have now been live since around 10 days and guests ...

Food & Beverage Manager

Easy for Korean guest to make In-room dining service order as almost of them could not use English well. Less job & aware miss communicate between guest & staff

General Manager

Perhaps offering higher agility and enhancing AI instant messaging system and services; basically automate our hospitality business in syncing all platform.

F&B Manager

Being a small Resort with aging Members, Mobile Ordering, n eeds to be simple and easy, Otherwise they wont do it. I know that they can, but if it frustrates them to much they wont.

Manager

if there was the capability to communicate with our guest by sms through SABA would be a great addition to this platform

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

SABA contains a complete Guest Journey, with a very well documented and easy to use backend. The Chatbot's flexibility is impressive and is a suitable way of supporting staff. The chatbot can handle multiple requests in every language and answers them automatically. If a request has to be answerd by...

by Ernst Franz (Messerschmitt Systems GmbH) on December 01, 2022

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

The way how SABA is presenting hotels services and benefits is unique in design and function. The design and text are easily customizable by the hotel and even videos can be embedded. The excelent ordering and upselling System, which is not only handling room service, but can be also used for orderi...

by Ernst Franz (Messerschmitt Systems GmbH) on December 01, 2022

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Due to the digitalization possibilities contained in the SABA App, Staff has more capacities to focus on Guest services. Also Possibilities as the chatbot, automated food or service ordering, restaurant menues via QR Code, also really help handling the current staff shortage.

by Ernst Franz (Messerschmitt Systems GmbH) on December 01, 2022

See more answers (2)
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GETTING STARTED

Download the 2023 Mobile Ordering & Room Service buyer’s guide

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Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Africa
  • Antarctica
  • North America
  • Europe
  • Asia Pacific
  • Middle East
  • Oceania
VERIFIED MARKETS
  • Australia
  • Vietnam
  • China
  • Thailand
  • Indonesia
  • Singapore
  • Philippines
  • Hong Kong
  • New Zealand

56 Verified SABA Hospitality Reviews

Likelihood to Recommend
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December 14, 2022

SABA F&B Ordering Review: Excellent service and great product.

General Managert from Branded Hotels in Cairns City (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Straight forward and easy to use. Good how to videos available and convenient for use. Online easy to use option for guests.

What do you dislike or think could be improved?

Nothing that can think of. Good customer service and assistance when needed. Good aesthetics. Overall a great product and great team.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 09, 2022

SABA F&B Ordering Review: SABA Review

DIrector Food & Beverage from Luxury Hotels in Muang Pattaya (Thailand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The overall approach from the team, from the first contact until solving any issues that might occur, they are always very professional and immediately active. Overall the Setup is very easy to understand...

What do you dislike or think could be improved?

Overall not much improvement needed - compliment as well to the Team to source continuous solutions when there is needed.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 06, 2022

SABA F&B Ordering Review: Great system and user friendly

General Manager from Boutiques in Fortitude Valley (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

SABA is easy to implement and is full customizable to capture the hotels vibe and feel. Guests can easily access all areas and ordering via the QR code, it works well. Profitability has tripled since SABA...

What do you dislike or think could be improved?

Does everything its designed to do and is easy to use from both guests and managers. I wouldnt change anything.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

December 06, 2022

SABA F&B Ordering Review: Sofitel Krabi

EAM operatoins from Resorts in ตำบล หนองทะเล (Thailand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Laiba is a fantastic tool for our team and our guests, the ease of use and the speed of the app is great . we can manually update our menus daily if needs be,

What do you dislike or think could be improved?

my only point i would change is the look, design and the layout of the online menus needs to be updated

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 22, 2022

SABA F&B Ordering Review: Friendly app. Quickly mobile order

Food & Beverage Manager from Luxury Hotels in (Vietnam)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Easy for Korean guest to make In-room dining service order as almost of them could not use English well. Less job & aware miss communicate between guest & staff

What do you dislike or think could be improved?

Not yet so far. Currently I feel this app is good for us in both operation of room service & generate revenue

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

November 18, 2022

SABA F&B Ordering Review: One of a kind mobile app hotel guests find interesting to utilize

FOM from Luxury Hotels in (Vietnam)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Interactive menu layouts - Enable flexibly user to customize the interface up to demands - Remarkable processing capacity & responsive support

What do you dislike or think could be improved?

- Pre-scripted chats should be more human and scenario relevant - Forms/templates should be enhanced and customized up to user demand

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

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Popular SABA F&B Ordering Integrations

View all (11 SABA Hospitality Integrations)