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OPERATIONS
How Cancun’s Dreams Nature Resort optimized their Guest Experience and saved a ton of paper every year with STAY
About 300.000 a year. That's a ton and a half of paper, if you leave ink and electricity out. But… It just so happens that they were able to save resources by knocking on STAY's door.
Digitize its services: Dreams Natura wanted that their guests could interact with the staff while being able to do anything using their smartphones: Booking a table, a spa treatment or ordering room service, etc.
Implement live surveys: Dreams Nature aimed to gather instant feedback from users through surveys conducted through STAY. Their focus was on room service. "If something goes wrong, we must react in time."
Save tons of paper: In peak season, Dreams Nature used over 1000 sheets of paper each day. That was more than a ton of paper a year. With STAY, they no longer need paper.
"STAY lets our guests know what the resort offers beforehand. Interaction occurs through the app when they are in-house. It's all at their fingertips. And we save a ton of paper a year."
Agustín Cortés
Managing Director
"STAY lets our guests know what the resort offers beforehand. Interaction occurs through the app when they are in-house. It's all at their fingertips. And we save a ton of paper a year."
Managing Director Agustín Cortés said, about their decision: "STAY allows us to improve the guest experience immediately if a human error occurs. Our hotel employees want to offer a world-class experience, so it makes a difference to us. STAY gives us a second chance to impress our guests."
56.000 satisfied guests a year: "Our guests are delighted, and so are we. STAY makes our service offerings more visible. The guest experience is enhanced."
Immediate feedback from the guests. "Let's say an employee forgets to add sauce to a hamburger after a room service request. In a matter of seconds, the human error will be fixed thanks to surveys."
The guests know what the resort offers beforehand. Interaction occurs through the app when they are in-house, and the purchasing process is shortened. And they save "a ton of paper a year."
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