How Cancun’s Dreams Nature Resort optimized their Guest Experience and saved a ton of paper every year with STAY

OPERATIONS

Cancun's Dreams Natura resort is a delight for all guests. Peace, fun, sun and wellness. Its facilities on the Mexican East Coast have 553 rooms, 4 climatized pools, a private beach, a water park for the whole family… and much more. Live music, cooking and cocktail workshops, and 15 bars and restaurants.

Why it matters: During the high season, Dreams Natura used to print up to 1.000 paper sheets a day to thoroughly inform guests.

About 300.000 a year. That's a ton and a half of paper, if you leave ink and electricity out. But… It just so happens that they were able to save resources by knocking on STAY's door.

Top 3 Core Objectives: In December 2020, Dreams Natura began discussions concerning the implementation of STAY. This resort strives to ensure that its guests are well-informed about the services it offers. Before their arrival, as soon as the reservation is made. In addition, "we sought to be more environmentally friendly”.

Digitize its services: Dreams Natura wanted that their guests could interact with the staff while being able to do anything using their smartphones: Booking a table, a spa treatment or ordering room service, etc.
Implement live surveys: Dreams Nature aimed to gather instant feedback from users through surveys conducted through STAY. Their focus was on room service. "If something goes wrong, we must react in time."
Save tons of paper: In peak season, Dreams Nature used over 1000 sheets of paper each day. That was more than a ton of paper a year. With STAY, they no longer need paper.

"STAY lets our guests know what the resort offers beforehand. Interaction occurs through the app when they are in-house. It's all at their fingertips. And we save a ton of paper a year."

Agustín Cortés

Managing Director

Innovators Mentioned

Dreams Natura Resort

STAY

Agustín Cortés

Managing Director

Dreams Natura Resort & Spa

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👍 Managing Director Agustín Cortés said that STAY optimized their guest experience while improving their sustainability:

"STAY lets our guests know what the resort offers beforehand. Interaction occurs through the app when they are in-house. It's all at their fingertips. And we save a ton of paper a year."

⚖️ The selection process: During their research process, Agustín Cortés evaluated STAY's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that STAY was the best fit solution:

Managing Director Agustín Cortés said, about their decision: "STAY allows us to improve the guest experience immediately if a human error occurs. Our hotel employees want to offer a world-class experience, so it makes a difference to us. STAY gives us a second chance to impress our guests."

📈 The results: Quite early, the results arrived. There are more than 10.000 guests who have downloaded the app, which has 827 ratings as of this writing: There is no doubt: 4,9 points out of 5. Through STAY, the hotel offers all the information through the app, saving more than a ton of paper. Alongside these improvements, STAY lets the guests know what the resort offers beforehand.

56.000 satisfied guests a year: "Our guests are delighted, and so are we. STAY makes our service offerings more visible. The guest experience is enhanced."
Immediate feedback from the guests. "Let's say an employee forgets to add sauce to a hamburger after a room service request. In a matter of seconds, the human error will be fixed thanks to surveys."
The guests know what the resort offers beforehand. Interaction occurs through the app when they are in-house, and the purchasing process is shortened. And they save "a ton of paper a year."

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