How Neighbourgood lifted ADR by 8–12% across multiple properties

REVENUE MANAGEMENT

Neighbourgood isn’t a traditional hospitality brand—they create spaces where people live, work and connect. But as their portfolio grew, manual pricing became impossible to keep up with. RoomPriceGenie helped them streamline revenue management and unlock strong, measurable results.

Why it matters: Lifestyle brands with mixed-use properties face complex pricing decisions across markets, building types and guest behaviours. An easy, reliable RMS ensures teams stay competitive without drowning in spreadsheets or missing demand shifts.

Neighbourgood is a South African-based lifestyle brand offering accommodation, co-living and workspace solutions across South Africa and San Francisco. Their portfolio blends heritage buildings with modern developments, each designed to create community and connection—far beyond what a traditional hotel offers. For years, pricing across the portfolio relied on spreadsheets and periodic competitor checks. While workable at a small scale, this process became too slow and too manual as the brand expanded. Rate reviews took hours every week, and the team struggled to react quickly to demand spikes or dips. This created risks: underpricing during high-demand periods and overpricing when the market softened. As Head of Operations, André Turnbull knew they needed a solution that matched their speed of growth. After hearing about RoomPriceGenie through industry colleagues, he explored several dynamic pricing tools but found many too complicated or not suited to their type of business. RoomPriceGenie stood out for its simplicity, hospitality-first design and ability to scale across diverse properties. Implementation was straightforward and fast. The platform now automates daily rate adjustments based on live market data, demand patterns and occupancy. The team spends only minutes reviewing suggestions and can still make manual overrides when needed. Guest feedback remained positive, with travellers noting strong value for money, even as pricing became more dynamic in the background.

Top 3 Core Objectives: Neighbourgood wanted to replace slow, manual pricing with a simple, scalable revenue solution that improved performance across a diverse property portfolio.

Scale revenue strategy: Move away from spreadsheet-driven pricing and adopt a system that adjusts rates automatically across multiple properties without added workload.
React faster to demand: Capture peaks and protect against dips with live market-driven pricing that updates multiple times a day.
Reduce manual work: Cut hours of weekly pricing administration and allow the team to focus on operations, guest experience and growth.

Innovators Mentioned

Neighbourgood

RoomPriceGenie

André Turnbull

Head of Operations

Neighbourgood

"RoomPriceGenie has been a game-changer for us. It saves hours every week and ensures we’re always competitively priced."

André Turnbull

Head of Operations

👍 Head of Operations André Turnbull said that RoomPriceGenie gave them the revenue strategy that scales with them:

"RoomPriceGenie has been a game-changer for us. It saves hours every week and ensures we’re always competitively priced."

⚖️ The selection process: During their research process, André Turnbull evaluated RoomPriceGenie's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that RoomPriceGenie was the best fit solution:

Head of Operations André Turnbull said, about their decision: "The system is transparent, easy to use and blends perfectly into our workflow. We finally have the balance between automation and control."

📈 The results: RoomPriceGenie helped Neighbourgood boost ADR, maintain strong occupancy and dramatically reduce the time spent on pricing.

ADR uplift of 8–12% across several properties while maintaining or improving occupancy.
Hours saved each week, reducing pricing work from several hours to just minutes of review.
Higher accuracy and fewer errors, resulting in improved forecasting and greater confidence from both the operations team and property owners.