What are the ways that hotel tablets can be leveraged to improve the guest experience?

Interactive hotel tablet technology in guest rooms can be an extremely high ROI hospitality technology investment. Some hotels may be looking for hotel tablets to act as a form of digital concierge. Others may be looking to upsell goods and services like F&B, room service, or spa outlets.

Selecting a guest tablet provider may seem intimidating, but it is simpler than expected by keeping in mind a few key points for consideration - experience, cost and ROI, reliability, and guest satisfaction. Not many vendors excel at all of these points at the same time. You want to find a company that has built the platform (including hardware) completely from the ground up, specifically with hotel in mind. This means that they have worked through most of the initial challenges of developing a great product, understands how to keep costs low with a high ROI to hotels, and understands the guests needs intricately to ensure consistent satisfaction. For info on guest room technology trends, questions that you should ask vendors and more download the 2022 Hoteliers Guide to Guest Room Tablets

How can guest room tablets improve profitability and efficiency?

1. Lowered Operating Costs

Remove the need to print any paper - ever again
Make changes to content instantly - not waiting for new prints to be distributed
No need to push paper under doors to communicate with guests

2. Increased Revenues

Guests rarely know all the services you have to offer - a tablet provides that
Promote Hotel services, for example pushing the restaurant (that’s a little too quiet tonight) or cancellation in the spa
Promote late check out’s, or extended stays (with a discount) or your other properties?
Busy periods ahead? Does it have dynamic pricing - can you yield pricing in room service and minibar instantly (just like you do on rooms)

3. Optimized Operations

Instant guest messaging - No need to push paper under doors with paper messages, saving both time and effort, but keep guests informed.
Directly integrate to ticketing platforms, eg HotSOS and Quore. Guest requests for towels etc can be sent directly to the member of staff on duty, and allows managers to better optimize staff on duty.

What are the most important features of guest room tablets?

Ease of Use: Does the in-room tablet have a help button? Is it intuitive to use. An easy to use user interface is absolutely key to improving the guest experience
Bespoke Hardware: Only bespoke hardware designed for Hotel room should be considered at in-room tablets. Consumer devices are not fit for purpose in a Hotel bedroom. There are few suitable docking devices, charging options are often stolen and they include external ports to encourage hacking. Also - designs change too often.
Remote Support Remote: monitoring & remote software update capability is imperative when choosing a vendor. Imagine being asked to send someone to every room to update the tablets software? When tablets are “hidden” in a hotel room they are not easy to access by hotel staff if they need to be updated. Your vendor must therefore have developed Android OS and remote support capability.
Statistics and Dashboard: Tablet’s can provide a window into the guest activities so effective statistics and reports by your chosen vendor is extremely important.

What are the critical hotel technology integrations that my hotel will need when selecting a tablet provider?

What separates great guest room tablets from average ones?

The ROI can vary based on the type and size of hotel as well as services offered, but nearly all hotels that have installed in-room tablets report a positive and measurable ROI, typically in excess of 300%. The combination of in-room cost savings, optimization of staff and expanded revenue streams all great contribute to the ROI of in-room tablet systems. Make sure that you choose an in-room tablet solutions that is easy to install. Some companies will deliver tablets ready to be plugged in and connected to the wifi. It is best to choose a tablet supplier that offers their services via the cloud and 24/7 remote support for the rare occasions there is an issue with the system. Hotels need to be in control of the content, once it has been set up by the vendor. It’s imperative that hotels can update their own content on the tablet when the need arises. For pricing info on guest room technology trends, FAQs and more download the 2022 Hoteliers Guide to Guest Room Tablets

How long does it usually take for a hotel to implement new guest room hotel tablets?

Most Hotels would expect to have a system installed 6-8 weeks after signing contracts, they are obvious exceptions, as some larger properties may include a lot more content to setup.

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