What is housekeeping management software?

A hotel’s ability to turn over rooms directly impacts profit and housekeeping software is dramatically speeding up that process, leading to lower costs and higher revenues. We have taken all the pieces that make up a day in the life of housekeeping and digitized them. Everything from assignment boards to failed inspection items are now managed on a cloud-based platform, providing users from line-level associates to corporate executives the ability to effortlessly review daily progress as it happens.

The secret to housekeeping is that it is, at its core, the same in all hotels; full service or focused service, 3 star or 5 star, rooms are cleaned and maintained before, during and after a guests’ stay. Because of this, the best software will add value to the process, from the associates cleaning the rooms all the way up to the ownership group’s most senior executives.

For info on housekeeping trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Housekeeping Management Systems.

How can housekeeping management software improve profitability and efficiency?

Housekeeping software will revolutionize the internal day-to-day operation of hotels. Daily room assignment boards are now editable on the fly to accommodate any last minute staffing or occupancy changes. Real-time notifications of room statuses are sent instantly to line-level associates and management allowing entire departments to function cohesively without chasing each other around the building or creating noise on handheld radios. Data is gathered effortlessly to provide extensive reporting which has previously been unachievable. The utilization of housekeeping software allows special projects to be completed and tracked, average cleaning and inspection times are able to be recorded, accountability drives associate performance and guest experiences dramatically improve.

What are the most important features of housekeeping management software?

Customization - Built in ability for hotel managers to edit, change and set preferences that best suit their property on any given day in a user-friendly, flexible manner.
Interdepartmental communication - Bridge the gap between departments (maintenance, management, front desk, reservations, etc.) in an easy to use manner providing faster solutions to raised issues.
Mobile Alerts & Messaging - Deliver real time information between employees and managers or hotel guests and staff to increase efficiency and deliver faster results.
Reporting Tool - Gather and deliver data on employees’ performance using an extensive variety of metrics to gain the most insight into productivity.
Systems Integration - Avoid duplicate data entry, save time and ensure accuracy by integrating directly with other systems at each property.

What makes great housekeeping management software?

Lower payroll expenses - By accumulating and analyzing historical housekeeping performance data, management can make more effective staffing decisions - whether it’s how many housekeepers to have on staff overall or how many to schedule for a “typical” Wednesday shift.
Increased guest satisfaction scores - With the ability to easily and consistently score the performance of individual housekeepers and supervisors, rooms will be cleaned and inspected according to desired standards. The result is fewer mistakes and oversights, which makes for happier guests.
Improved staff performance - Moving from paper to mobile devices provides a new level of staff oversight. This allows performance trends to be identified more quickly and corrected or celebrated as appropriate.

What is the typical pricing for housekeeping management software?

Most products are cloud-based and are licensed as SaaS (Software as a Service). The license is either a flat-rate monthly fee per hotel or priced per key. Some vendors charge extra for installation services, staff training and ongoing customer support. Each member of the housekeeping staff will require a mobile device, so property-specific devices may be required depending on hotel policy.

High occupancy hotels with primarily transient guests will benefit the most from introducing technology into their daily housekeeping operation. A hotel’s profit relies on the efficient turnover of guest rooms & suites. Those who implement housekeeping software capable of tracking cleaning time, inspection time and allow for enhanced interdepartmental communication, as well as, task management will sustain rapid turnover rates more successfully.software is a premium product at a budget price; it is built by hotel industry experts for hotel employees. The premium products may integrate with property management systems and preventative maintenance programs to seamlessly connect all aspects of a hotel’s operations.

How long does it usually take for a hotel to implement new housekeeping management software?

Unlike most software that is used in hotels today, housekeeping software can be implemented with zero downtime and without an IT expert on-site. Once the contract is signed, users will be up and running within a week.

Easily customizing the software to best match the needs at your specific hotel while maintaining the mission to provide a user friendly platform was a high priority during design phase, resulting in a remarkably simple implementation process.housekeeping software can be added on to asset management platform with a single call toCustomer Support team. For new customers, the build process is typically completed within a week. The size of the hotel – how many guest rooms, meeting rooms, common areas, etc. - and the level of detail included on customizable inspection checklists directly impacts the time required to implement this software. Regardless, the process is easy to follow and backed up byCustomer Support Team. Due to its intuitive design, there is no need for extensive staff training, instead, relying on short, role-specific videos highlighting the user experience.

How do I know when it’s time for my hotel to move onto new housekeeping management software?

By upgrading your hotel from paper and radios to mobile devices, housekeeping management software is proven to improve staff communication, increase accountability and capture performance data - allowing for more informed staffing decisions. Each of these benefits contribute directly to bottomline savings, creating an ROI that is measured in days, not weeks or months.

For info on housekeeping trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Housekeeping Management Systems.

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