The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 69 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
3g Directpay shines .
ROH shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment Splitting and Recurring Payments.
Side-by-side ratings based on 69 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $100/mo |
| Verified Reviews | 0 | 69 |
After analyzing 69 verified reviews, 3g Directpay users most value its , while ROH users highlight automation of payments and invoicing, user-friendly interface, training and support. Click any theme to see what reviewers say.
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Automation of payments and invoicing
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User-friendly interface
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Training and support
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Real-time reporting and notifications
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Integration capabilities
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How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | 3g Directpay |
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|---|---|---|
| Small (10-24 rooms) | — | #3 2 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 13 reviews |
| Large (75-199 rooms) ▾ | — | #2 21 reviews |
| X-Large (200+ rooms) ▾ | — | #2 25 reviews |
By Property Type
| Segment | 3g Directpay |
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| Boutique ▾ | — | #2 31 reviews |
| Luxury ▾ | — | #2 34 reviews |
| Branded / Chain ▾ | — | #2 28 reviews |
| Extended Stay | — | #3 4 reviews |
By Region
| Segment | 3g Directpay |
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| North America ▾ | — | #2 61 reviews |
| Europe | — | #3 1 reviews |
Choosing between 3g Directpay and ROH rests on understanding what your hotel needs from a payments platform. 3g Directpay has no recent reviews, a minimal presence, and no features listed, making it difficult to evaluate. On the other hand, ROH boasts a robust set of features, a significant number of recent reviews, and a high user rating. Which platform aligns better with your hotel’s priorities?
3g Directpay offers a payment processing solution with no available features, reviews, or integrations, indicating a lack of tangible support or community validation. Conversely, ROH provides a comprehensive platform with 19 features, 65 reviews, and a high NPS score of 9.91, reflecting strong customer satisfaction. Given the lack of recent feedback for 3g Directpay, can you confidently rely on it to meet your hotel’s needs?
If your hotel requires a feature-rich, well-supported payments platform, ROH is clearly the better option. Its extensive features, positive reviews, and high support scores make it suitable for mid-sized and larger hotels looking to automate and optimize payments. If, however, your hotel operates on a very limited budget and needs only basic payment collection, you might consider 3g Directpay, though its lack of features and reviews make this risky. For most hotels seeking reliability, ROH is the clear choice.
ROH scores an outstanding 4.95 out of 5 for ease of use, with reviews praising its user-friendliness and straightforward operation. 3g Directpay, on the other hand, has no ratings or reviews, making it impossible to assess its usability. Given the detailed positive feedback for ROH’s intuitive interface, this is a decisive advantage. Edge: ROH.
ROH offers 19 features, including refund management, pre-authorizations, payment splitting, pay-by-link, recurring payments, and multiple payment methods like Apple Pay, Google Pay, Visa, and American Express. 3g Directpay has no listed features or capabilities, making it impossible to compare. Clearly, ROH provides a rich, versatile feature set that can support diverse payment scenarios. Edge: ROH.
ROH’s support scores nearly perfect at 4.97/5, with reviews highlighting its support staff’s responsiveness and the ease of onboarding, backed by detailed training. There are no reviews or support ratings available for 3g Directpay, making it impossible to evaluate. Given the critical role support plays in payments, ROH’s proven high satisfaction makes it the safer bet. Edge: ROH.
ROH has one verified integration with Oracle Hospitality, whereas 3g Directpay has no confirmed partners or integrations. While this may limit immediate connections for ROH, its existing integration demonstrates a focus on hotel industry needs. Without verified integrations, 3g Directpay’s capabilities remain unclear. Edge: ROH.
ROH has 65 reviews with an average rating of 4.97/5, reflecting strong satisfaction across diverse hotel segments, especially in luxury and branded hotels. 3g Directpay has no reviews or ratings to consider. The recent and numerous positive reviews for ROH demonstrate its acceptance and effectiveness in the field. Edge: ROH.
3g Directpay’s pricing details are unavailable; it appears to have no clear pricing model. ROH charges $100 per month, with no mention of hidden fees or implementation costs. For hotels seeking transparent pricing aligned with extensive features, ROH’s straightforward model is advantageous.
Hotels that have minimal financial transaction needs or are experimenting with payment processing might consider 3g Directpay, especially if they prioritize simplicity over features. Teams that are comfortable with untested platforms and do not require support or integrations could try it. Not ideal if you need robust features, support, or scalability, as the platform lacks reviews and listed capabilities.
ROH suits hotels aiming to automate payments, improve cash flow, and manage guest transactions efficiently. It works well for mid-sized and larger hotels, including resorts, branded hotels, and independent properties looking for a flexible, feature-rich platform. Not ideal if your hotel operates with very simple transactions or has extremely limited budgets, as the initial $100/month fee might be a factor.
ROH is a comprehensive, well-supported payments platform, with a proven track record and highly positive recent reviews. It is designed to optimize cash flow, reduce manual work, and integrate with existing hotel systems, making it suitable for most hotels seeking reliability and features.
3g Directpay, lacking reviews, features, and integrations, offers little evidence of value. Unless your hotel’s payment needs are minimal and your risk tolerance is high, ROH is the safer, more proven choice.
If your priority is a feature-rich, highly-rated, and well-supported solution, ROH wins unequivocally. Its strong user satisfaction, extensive functionalities, and recent positive reviews make it the recommended option for most hotels.
Choose ROH if you need a reliable, scalable, and support-backed payments system. Consider 3g Directpay only if your budget is extremely limited, and you’re willing to accept significant uncertainty about its capabilities and support.
Payments Processing Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| 3g Directpay |
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| Starting Price | — | From $100/mo |
According to HTR's product database, 3g Directpay by network and ROH share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | 3g Directpay |
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| Partial Capture | ||
| Pay by Link | ||
| Payment Splitting | ||
| Pre-Authorizations | ||
| Recurring Payments | ||
| Refund Management |
Showing top differences. 7 more features differ between these products.
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"When we were new to ROH, a change in my finance team left our accounts receivable a mess—over a million dollars past due. I reached out to the ROH team in a panic, and they immedia..."
What hoteliers love
Automation of payments and invoicing streamlines key financial tasks such as scheduling, billing, and notification of payments. Reviewers frequently h... Automation of payments and invoicing streamlines key financial tasks such as scheduling, billing, and notification of payments. Reviewers frequently highlight the time savings and operational efficiency gained through ROH's automation. It also helps in reducing manual errors, thereby improving cash flow management.
ROH is consistently praised for its intuitive interface, which is easy for both hotel staff and clients to use. The platform simplifies the process of... ROH is consistently praised for its intuitive interface, which is easy for both hotel staff and clients to use. The platform simplifies the process of making and receiving payments, leading to a smoother transaction experience and increased satisfaction among users.
Users appreciate the initial training and continued support from ROH, helping to ensure a smooth adoption of the software. This is particularly benefi... Users appreciate the initial training and continued support from ROH, helping to ensure a smooth adoption of the software. This is particularly beneficial for onboarding new users or addressing complex queries effectively.
Where hoteliers push back
While ROH provides significant time-saving benefits, several users suggested enhancements around integration with existing hotel systems such as PMS a... While ROH provides significant time-saving benefits, several users suggested enhancements around integration with existing hotel systems such as PMS and sales software for even greater efficiency. This includes potential integration with Salesforce, Delphi, and Opera.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. 3g Directpay by network and ROH share many core Payments Processing Software features, but each has unique capabilities. 3g Directpay by network offers 0 verified integration partners, while ROH offers 1. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ROH leads in ease of use at 5.0/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
3g Directpay by network: No. ROH: No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. 3g Directpay has an HT Score of 0 and ROH has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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