4SUITES vs. RemoteLock:
Which Is Right for You?

The Decision

Both 4SUITES by 4SUITES and RemoteLock by RemoteLock aim to streamline hotel access and enhance guest experiences through digital key solutions. While they share core functionalities like keyless entry and integration with locks, they diverge significantly in user reviews, support quality, feature sets, and market focus. Your decision hinges on whether you prioritize user satisfaction and recent reviews or broader integration options.

4SUITES dominates recent feedback with high customer ratings, whereas RemoteLock’s reviews are minimal and outdated, making 4SUITES the safer choice for most hoteliers right now. Are you ready to make a choice based on current performance and reliability?

Is 4SUITES or RemoteLock Better for Hotels?

Both products offer digital key solutions to reduce manual check-ins, improve security, and simplify operations. However, 4SUITES focuses on hotel-specific needs with seamless PMS integration, real-time updates, and digital check-in features, while RemoteLock emphasizes compatibility with numerous locks and property management systems but lacks recent review data.

Recent reviews heavily favor 4SUITES, with a score of 4.42/5 for customer support and 5/5 overall ratings, compared to RemoteLock’s 1/5 support rating and lack of recent feedback. Given the outdated reviews and limited user feedback for RemoteLock, 4SUITES clearly stands out as the more reliable solution today.

4SUITES vs RemoteLock: Which Should Your Hotel Choose?

If your hotel needs a fully integrated system that enhances guest experience with mobile keys, PMS integration, and streamlined management, go with 4SUITES. Its high review count and recent positive feedback prove its reliability for properties seeking a comprehensive digital access solution.

Conversely, if your hotel or property management approach relies heavily on integrating with a broad array of third-party booking engines and locks, and support isn’t your top priority, RemoteLock could be considered. However, its limited recent reviews and support issues make it less suitable unless you already have specific integrations that only RemoteLock supports.

Is 4SUITES or RemoteLock Easier to Use?

4SUITES boasts a 4.75/5 ease of use rating, with users praising its intuitive interface, quick setup, and minimal staff training. Its onboarding process is rated 4.61/5, reflecting a smooth transition for hotels adopting digital keys.

RemoteLock, while rated at a perfect 5/5 for ease of use, suffers from support deficiencies, with users reporting slow troubleshooting and difficulty resolving issues. Given the recent reviews and higher support ratings, Edge: 4SUITES.

Which Has Better Features: 4SUITES or RemoteLock?

4SUITES offers 8 unique features, including mobile app access, multi-property management, notifications, mobile check-in, and Google Wallet integration—features RemoteLock does not provide. These features directly enhance the guest experience and operational flexibility.

RemoteLock provides core access control, automation, and integration capabilities but lacks many of the specialized features found in 4SUITES. Since 4SUITES has a richer feature set tailored specifically for hotel needs, Edge: 4SUITES.

Which Has Better Customer Support: 4SUITES or RemoteLock?

4SUITES excels with a support rating of 4.42/5, with reviewers noting quick responses and helpful service, despite some delays. One user highlighted "excellent support" and appreciated the support team’s responsiveness.

RemoteLock, with a 1/5 support rating, is plagued by long resolution times and poor customer service, with users describing difficulties reaching support and unresolved issues. These recent support reviews strongly favor 4SUITES. Edge: 4SUITES.

Which Has More Integrations: 4SUITES or RemoteLock?

RemoteLock supports 18 verified integrations with popular booking engines and property management platforms, slightly more than 14 for 4SUITES. Shared integrations include RoomRaccoon and Stayntouch, with RemoteLock offering many additional options like WebRezPro, Yanolja, and Hostaway.

While RemoteLock boasts a broader partner ecosystem, 4SUITES’ integrations are well-suited for hospitality-specific systems, and its recent reviews suggest more reliable performance. Given the current data, Edge: RemoteLock.

Which Do Hoteliers Rate Higher: 4SUITES or RemoteLock?

4SUITES holds a 4/5 overall rating based on 24 reviews, with recent feedback in the last six months confirming high satisfaction, especially in ease of use and support. Hoteliers in segments like boutique hotels and independent properties consistently rate it highly.

RemoteLock’s reviews are limited, with only one outdated review and no recent ratings. Given this, 4SUITES is clearly the more highly-rated and trusted product today. Edge: 4SUITES.

How Much Do 4SUITES and RemoteLock Cost?

4SUITES charges a flat base price of $600, with no mention of monthly fees, freemium tiers, or implementation costs. RemoteLock’s base price is higher at $700, with similar no-trial or monthly charges.

Both pricing models are straightforward, but 4SUITES offers slightly better value considering its comprehensive features and higher support quality. Given the current data, Edge: 4SUITES.

What Type of Hotel Should Use 4SUITES?

• Hotels prioritizing seamless PMS integration and real-time digital key updates.
• Boutique hotels and independent properties seeking a flexible, app-less mobile key system.
• Hotels aiming to enhance guest satisfaction via fully digital check-in and check-out.
• Properties with existing lock infrastructure upgrade needs to NFC and RFID.
• Teams looking to streamline operations and reduce manual check-in tasks.

Not ideal if your hotel relies on a broad range of integrations with unsupported booking platforms, or if you need extensive third-party hardware compatibility not covered by 4SUITES.

What Type of Hotel Should Use RemoteLock?

• Property managers with a diverse portfolio of properties, including vacation rentals and boutique hotels.
• Hotels seeking broad lock compatibility and integration with various booking engines.
• Teams comfortable managing less-supported customer service and support.
• Businesses that prefer automation of access and key management over detailed hotel-specific features.

Not ideal if you prioritize high customer support, recent reviews, or hotel-specific features like mobile check-in or multi-property management.

4SUITES vs RemoteLock: The Bottom Line for Hotels

4SUITES offers a tailored hotel-focused platform with a rich feature set, excellent recent reviews, and high customer satisfaction. Its strengths lie in seamless PMS integration, real-time mobile updates, and support quality, making it suitable for hotels seeking a reliable, comprehensive digital access solution.

RemoteLock provides broad hardware compatibility and a large ecosystem of integrations, but its outdated reviews and poor support ratings cast doubt on its current performance for hotel operations. Unless your property requires extensive third-party integrations and you’re willing to tolerate support challenges, 4SUITES is the safer choice.

In summary, if you want a proven, hotel-specific solution with high user satisfaction, go with 4SUITES. If your focus is on broad hardware compatibility and you’re comfortable with potential support issues, RemoteLock might still fit your needs—but proceed cautiously.