INTELITY Guest Mobile Apps with Mobile Key vs. RemoteLock:
Which Is Right for You?

The Decision

When evaluating keyless entry solutions for your hotel, you need a system that enhances guest experience, simplifies operations, and fits your property’s specific needs. INTELITY Guest Mobile Apps with Mobile Key aims to redefine guest access through full app integration, digital keys, and a suite of guest engagement features. RemoteLock, on the other hand, focuses solely on access control, automating door entry with smart lock integrations. Your decision hinges on whether you prefer an all-in-one guest experience platform or a specialized access management system.

Both products solve the core problem of secure, keyless entry, but they diverge in scope. INTELITY offers a broader set of features like guest messaging, in-room controls, and digital directories, while RemoteLock concentrates on reliable lock management and automation. Do you want a comprehensive guest engagement platform or a singular focus on lock security and control?

Is INTELITY or RemoteLock Better for Hotels?

INTELITY excels in creating a seamless guest experience with its mobile app, digital keys, and extensive integrations, making it ideal for hotels prioritizing guest engagement and operational efficiency. Its high review count (29 reviews) and recent ratings (0 reviews in the last 6 months, but a 4.65/5 overall) support its maturity and reliability in the field.

RemoteLock, despite its focus on lock hardware and management, has only 1 review and no recent feedback, which diminishes confidence in its current product stability and support. Its primary strength lies in its hardware integrations, but the lack of recent reviews suggests less current product validation, making INTELITY the safer, more proven choice for most hotels.

Edge: INTELITY.

INTELITY vs RemoteLock: Which Should Your Hotel Choose?

If your hotel needs an integrated guest experience platform that combines mobile check-in, messaging, in-room controls, and keyless entry, go with INTELITY. It’s suited for boutique, luxury, and branded hotels aiming to elevate guest engagement and operational control with a feature-rich software solution.

If your priority is a straightforward, hardware-focused access control system that automates key issuance, and your hotel already has a robust management system, RemoteLock might seem appealing. However, given its minimal recent reviews and support concerns, INTELITY’s more comprehensive approach generally makes it the better choice for hotels seeking both convenience and future-proofing.

Edge: INTELITY.

Is INTELITY or RemoteLock Easier to Use?

INTELITY boasts a high ease of use rating (4.6/5) based on user reviews praising its intuitive mobile app, guest interface, and staff control dashboard. Implementation is rated 4.28/5, with praise for its straightforward onboarding process, though some note a need for faster integration.

RemoteLock scores a perfect 5/5 for ease of use, but this rating largely stems from hardware usability rather than software. Given its limited review data (only 1 review, no recent feedback), the true user experience is less certain. Based on available information, INTELITY’s user-friendly interface and broader support network give it a slight edge.

Edge: INTELITY.

Which Has Better Features: INTELITY or RemoteLock?

INTELITY offers a suite of 35 features, including mobile check-in, guest messaging, in-room controls, analytics, and integration with POS and PMS systems. These features support the full guest journey, from pre-arrival to post-stay, providing tools for personalized service and operational oversight.

RemoteLock provides only one core feature—door hardware and lock management—within its platform, relying heavily on external lock hardware integrations. While effective for access control, it lacks the broader guest engagement features that INTELITY provides. Clearly, INTELITY’s feature set is significantly more extensive.

Edge: INTELITY.

Which Has Better Customer Support: INTELITY or RemoteLock?

INTELITY’s customer support is rated 4.62/5, with reviews highlighting responsive, helpful service and strong onboarding assistance. Guests and staff appreciate the support team’s ability to resolve issues efficiently and maintain clear communication.

RemoteLock’s support is rated a low 1/5, with reviews describing slow, unresponsive service and difficulty resolving technical issues. The lack of recent positive feedback raises concerns about ongoing support quality. For a hotel investing in keyless technology, reliable support is crucial—INTELITY’s support outperforms RemoteLock.

Edge: INTELITY.

Which Has More Integrations: INTELITY or RemoteLock?

INTELITY has verified partnerships with 56 providers, including major PMS and hotel management systems like InnRoad, Stayntouch, and RMS. This broad integration ecosystem allows hotels to embed the platform seamlessly into existing infrastructure.

RemoteLock has 18 verified partners, focusing mainly on lock hardware and booking systems. While it integrates well with popular booking tools, its narrower ecosystem limits flexibility compared to INTELITY’s extensive partner network.

Edge: INTELITY.

Which Do Hoteliers Rate Higher: INTELITY or RemoteLock?

INTELITY’s overall rating of 4.65/5, backed by 29 reviews, indicates strong satisfaction, especially among boutique, resort, and branded hotels. Reviews highlight its ease of use, robust feature set, and excellent support, with 95% likelihood to recommend.

RemoteLock, with just one review and no recent feedback, has no meaningful recent ratings to compare. Its past reviews are negative regarding support and reliability, making INTELITY the clear favorite among hoteliers.

Edge: INTELITY.

How Much Do INTELITY and RemoteLock Cost?

INTELITY does not list pricing publicly, indicating a customized quote based on hotel size and feature needs. Its value proposition includes extensive features that justify higher investment levels for properties seeking a comprehensive guest experience platform.

RemoteLock’s base price is $700, with no monthly fees or trial options currently available. While potentially cheaper upfront, its limited features and support issues could lead to higher costs over time due to troubleshooting and hardware replacements.

Given the lack of transparent pricing for INTELITY, your cost decision should prioritize long-term value and features over initial expense.

Edge: RemoteLock (for initial lower cost), but INTELITY offers more value.

What Type of Hotel Should Use INTELITY?

• Hotels that aim to deliver a high-end, personalized guest experience with digital check-in, mobile keys, and in-room controls.
• Properties seeking to streamline operations, reduce front desk congestion, and enhance safety with contactless solutions.
• Resorts and boutique hotels with a focus on modern, tech-savvy guests.
• Hotels that want extensive integrations with PMS, POS, and other systems for a unified guest platform.

Not ideal if your hotel is very small, with minimal guest engagement needs, or if you prefer a simple lock-only system.

What Type of Hotel Should Use RemoteLock?

• Hotels or vacation rentals prioritizing a straightforward, hardware-based access control system.
• Property managers who mainly need to automate key issuance and revoke access remotely.
• Businesses that already have a comprehensive property management system and want an affordable lock management solution.
• Hotels with existing hardware infrastructure that want to add or upgrade lock control without a full guest engagement platform.

Not ideal if you need extensive guest interaction features or require reliable, ongoing support.

RemoteLock vs INTELITY: The Bottom Line for Hotels

INTELITY stands out as a comprehensive guest experience platform that includes mobile keys, messaging, and in-room controls, backed by a strong review base and recent positive feedback. Its extensive integrations and high support ratings make it suitable for hotels aiming to elevate guest engagement and streamline operations.

RemoteLock focuses on hardware-based access management with simplified lock integration but suffers from limited recent reviews and poor support ratings. For most hotels, especially those seeking an all-in-one platform, INTELITY provides a safer, more scalable investment.

In conclusion, INTELITY offers a well-rounded solution that addresses guest experience, operational efficiency, and future growth. RemoteLock may appeal to hardware-focused properties with minimal engagement needs, but its support and review history suggest caution.