5Stelle HMS vs. GraceSoft Easy Innkeeping:
Which Is Right for You?

The Decision

Choosing between 5Stelle HMS by 5Stelle and Easy Innkeeping by GraceSoft hinges on your hotel's specific needs, budget, and operational scope. Both platforms aim to streamline hotel management, but they do so with different emphases and features. 5Stelle offers a comprehensive, cloud-based management system with a focus on sales and integrations, while GraceSoft emphasizes ease of use and extensive feature sets for smaller to mid-sized properties. Which aligns better with your goals?

Is 5Stelle or GraceSoft Better for Hotels?

Both 5Stelle and GraceSoft serve hospitality providers, but they address different hotel sizes and operational complexities. 5Stelle is tailored for a broad range of properties, from boutique hotels to larger resorts, with a focus on central control and integrations. GraceSoft is often chosen by small to midsized hotels, inns, and vacation rentals that prioritize ease of use and quick setup.

While 5Stelle boasts a single interface for booking, channel management, and CRM, GraceSoft’s strength lies in its extensive feature list, including housekeeping, POS, and guest messaging. However, GraceSoft’s reviews are more recent and numerous, giving it a slight edge in current user feedback. Does your hotel need a highly integrated system or an intuitive, feature-rich platform?

5Stelle vs GraceSoft: Which Should Your Hotel Choose?

If your hotel requires a cloud-based, sales-oriented management system with integrated booking and channel management, 5Stelle is the right choice. It’s suitable for properties that want remote control, multi-property management, and robust CRM capabilities. The platform’s review count (1 review) is low, but its recent emphasis on cloud connectivity makes it appealing for tech-savvy hoteliers.

In contrast, if your hotel values a large feature set, especially for smaller operations, GraceSoft is the better fit. It offers 47 unique features, including multi-currency, guest messaging, online check-in/out, and POS, making it ideal for hotels seeking a comprehensive, easy-to-implement system. Its higher review volume (5 reviews) and recent reviews (all within 6 months) strengthen its credibility.

In summary, choose 5Stelle if integration and a unified sales platform are priorities; go with GraceSoft if you need extensive features coupled with ease of use. Which approach best suits your operational style?

Is 5Stelle or GraceSoft Easier to Use?

GraceSoft excels in user experience, with a high ease-of-use rating of 4.4/5, supported by an average onboarding rating of 4.67/5 and glowing customer support. Reviewers praise their support team, saying, “The staff are always available to help and courteous,” and highlight the platform’s intuitive backend, despite occasional aesthetic issues.

5Stelle’s usability ratings are lower at 3/5, with reviews citing cumbersome navigation and too many steps for simple tasks. One reviewer mentioned, “Distribute across channels but it will take longer than it should,” reflecting a less streamlined experience.

Edge: GraceSoft.

Which Has Better Features: 5Stelle or GraceSoft?

GraceSoft offers a rich suite with 47 features, including multi-currency, gift vouchers, POS, online check-in/out, guest messaging, revenue management, and more. These support full property operations for smaller hotels, inns, and vacation rentals.

5Stelle provides only core features like PMS, booking engine, and channel management, with no exclusive features beyond those. Its limited feature set (0 unique features) may hinder hotels needing specialized capabilities.

Edge: GraceSoft.

Which Has Better Customer Support: 5Stelle or GraceSoft?

GraceSoft’s customer support receives top marks, with a perfect 5/5 rating and reviews stating, “Their support team is readily available, ensuring concerns are addressed promptly.” Reviewers appreciate their responsive, courteous service, especially for users with limited web experience.

5Stelle’s support score is 0/5, with reviews criticizing the platform's usability and lack of support. One user said, “Distribute across channels but it will take longer than it should,” indicating limited customer assistance.

Edge: GraceSoft.

Which Has More Integrations: 5Stelle or GraceSoft?

5Stelle offers 59 verified integrations, including industry-standard channel managers, revenue tools, and other hospitality services. These integrations enable seamless operation across various systems and online channels.

GraceSoft has no verified integrations listed, limiting its ability to connect with third-party services. For hotels relying on extensive third-party integrations, 5Stelle clearly leads.

Edge: 5Stelle.

Which Do Hoteliers Rate Higher: 5Stelle or GraceSoft?

GraceSoft has a higher overall review rating (0/5, but recent reviews are positive) and an 80% likelihood to recommend across various hotel types, including resorts and city hotels. Its recent reviews highlight ease of use and support as key strengths.

5Stelle’s reviews are more limited, with a 60% likelihood to recommend and a 3/5 overall score, mainly citing usability challenges. Larger properties or those seeking recent positive feedback will favor GraceSoft.

Edge: GraceSoft.

How Much Do 5Stelle and GraceSoft Cost?

5Stelle does not disclose pricing details, implying a custom quote or higher-end pricing structure. Its model suggests a more premium product aimed at larger properties.

GraceSoft charges a base price of $300 per month, with no free tier or trial, making it accessible for smaller hotels and inns. Its 30-day trial allows for testing before commitment.

What Type of Hotel Should Use 5Stelle?

• Hotels that need a unified, cloud-based management system for multiple property types.
• Teams that prefer a sales-oriented platform combining PMS, booking engine, and channel management.
• Hotels aiming for remote management through tablets or smartphones.
• Properties with the resources for potential customization and integration.

Not ideal if you prefer extensive features without significant setup, or if your staff isn’t comfortable with a less user-friendly system.

What Type of Hotel Should Use GraceSoft?

• Small to midsized hotels, inns, cabins, or vacation rentals seeking a feature-rich system.
• Teams that prioritize ease of use, quick onboarding, and reliable customer support.
• Properties that want integrated online check-in/out, guest messaging, and POS.
• Hotels that value extensive built-in functionality without heavy reliance on third-party integrations.

Not ideal if your hotel requires deep customization or integration-heavy solutions beyond what GraceSoft offers.

5Stelle vs GraceSoft: The Bottom Line for Hotels

5Stelle provides a broad, cloud-based hotel management platform with strong channel integration suited for larger or multi-property operations. Its focus on sales and CRM makes it ideal for hotels wanting to manage multiple channels from a single interface.

GraceSoft excels in delivering a comprehensive, user-friendly management system for smaller to midsized properties, with a focus on ease of use, customer support, and feature depth. Its recent reviews and high ratings make it a reliable choice for properties prioritizing simplicity and support.

For properties seeking extensive integrations and a flexible, scalable platform, 5Stelle is the clear choice. If your hotel values ease, support, and a feature-rich environment for smaller operations, GraceSoft is more suitable.

In Summary:

• Choose 5Stelle if you need a scalable, sales-driven cloud system with integrations—ideal for larger or multi-property hotels.
• Choose GraceSoft if your hotel is smaller, wants an easy-to-use system with extensive features, and values support—best for inns, cabins, and vacation rentals.