The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 69 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ABA Bank shines .
ROH shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment Splitting and Recurring Payments.
Side-by-side ratings based on 69 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $100/mo |
| Verified Reviews | 0 | 69 |
After analyzing 69 verified reviews, ABA Bank users most value its , while ROH users highlight automation of payments and invoicing, user-friendly interface, training and support. Click any theme to see what reviewers say.
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Automation of payments and invoicing
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User-friendly interface
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Training and support
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Real-time reporting and notifications
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Integration capabilities
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How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | ABA Bank |
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|---|---|---|
| Small (10-24 rooms) | — | #3 2 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 13 reviews |
| Large (75-199 rooms) ▾ | — | #2 21 reviews |
| X-Large (200+ rooms) ▾ | — | #2 25 reviews |
By Property Type
| Segment | ABA Bank |
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| Boutique ▾ | — | #2 31 reviews |
| Luxury ▾ | — | #2 34 reviews |
| Branded / Chain ▾ | — | #2 28 reviews |
| Extended Stay | — | #3 4 reviews |
By Region
| Segment | ABA Bank |
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| North America ▾ | — | #2 61 reviews |
| Europe | — | #3 1 reviews |
Choosing between ABA Bank and ROH hinges on your hotel’s specific needs for payment processing. Both aim to streamline financial transactions, but only ROH offers a broad feature set and recent, high-volume reviews. Do you prioritize an established provider with extensive features or a newer platform with proven efficiency?
ROH’s higher review count and recent positive feedback signal a more reliable choice for modern hotel operations. Meanwhile, ABA Bank’s limited data makes it difficult to assess its suitability. Are you prepared to invest in a platform with a clearer track record?
Both ABA Bank and ROH serve the core purpose of processing hotel payments, but they diverge sharply in scope and user feedback. ABA Bank, with no reviews and no recent data, offers an undefined experience. In contrast, ROH has accumulated 65 reviews, with 10 in the last six months, and a near-perfect score of 9.91 out of 10 for Net Promoter Score.
ROH’s reviews highlight ease of use, quick onboarding, and high support quality. Commenters say it’s “amazing,” “user-friendly,” and “makes everything so easy,” whereas ABA Bank’s review data is nonexistent—no reviews, no ratings, leaving its performance and usability unverified. Given the recent activity and high ratings for ROH, it’s the more dependable solution. Would you rather rely on current user validation or an untested platform?
If your hotel needs a versatile, feature-rich payments platform with a proven track record and recent reviews, go with ROH. Its 19 unique features—such as refund management, payment splitting, recurring payments, and support for multiple card types—outshine ABA Bank’s lack of features or user feedback.
If your primary focus is a simple, perhaps minimal solution without extensive feature requirements, ABA Bank might seem appealing, but the absence of data makes this unlikely. ROH’s strong reputation, recent reviews, and high recommendation rate (99%) make it the safer, more strategic choice for most hotels seeking reliable payment processing.
ROH’s user rating of 4.95 out of 5, based on 65 reviews, underscores its intuitive design and straightforward onboarding. Reviewers emphasize its “amazing,” “easy,” and “user-friendly” interface, simplifying complex payment tasks for hotel staff and clients alike.
ABA Bank, with a score of zero, offers no data on usability or support, leaving its user experience entirely unknown. No reviews or ratings mean you cannot gauge how easily your team could adopt or operate that platform. Given the current data, edge: ROH.
ROH boasts 19 dedicated features, including refund management, pre-authorizations, payment splitting, multiple payment method support (Apple Pay, Google Pay, Visa, Mastercard, American Express, Discover), chargeback management, tokenization, and PCI compliance. These features facilitate comprehensive payment handling and security.
ABA Bank provides no documented features, leaving its capabilities unverified. Without any feature list or reviews, you can’t assess whether ABA Bank can meet your hotel’s transactional needs. Therefore, edge: ROH.
ROH’s support ratings are near perfect, with a 4.97 out of 5 from 65 reviews, and recent comments applaud the “great support staff” and easy onboarding. Clients report that support helps ensure smooth implementation and ongoing use.
ABA Bank has no reviews or support data, making it impossible to evaluate support quality. Relying on unverified support could risk operational issues. Based on existing user feedback, edge: ROH.
ROH offers one verified integration with Oracle Hospitality, while ABA Bank has no confirmed integrations. The limited integration options for ROH suggest room for expansion, but it currently supports a key partner used within hospitality.
ABA Bank’s lack of verified integrations leaves your hotel uncertain about its ability to connect with existing systems. Given the limited data, edge: ROH.
ROH’s high ratings—4.95/5 for ease of use, 4.97/5 for support, and a 9.91/10 NPS—reflect strong, recent user satisfaction. It is favored across hotel segments, especially in luxury and boutique sectors, with reviews emphasizing its user-friendliness and efficiency.
ABA Bank’s complete absence of reviews makes comparison impossible. Without recent feedback, you cannot confidently gauge its reception. Clearly, edge: ROH.
ROH charges a $100 monthly fee, with no free tier or trial info available. ABA Bank’s pricing details are missing entirely, which suggests it may not be a market-ready or transparent solution.
Without transparent pricing for ABA Bank, your hotel cannot evaluate its value proposition. ROH’s straightforward fee structure provides clarity, so edge: ROH.
Hotels that:
Not ideal if:
Given the lack of data, ABA Bank is not recommended for most hotels aiming for reliability.
Hotels that:
Not ideal if:
ROH suits hotels seeking robust, modern payment infrastructure with proven satisfaction levels.
The core difference lies in their credibility: ROH offers a feature-rich platform with recent, high-volume reviews and high user satisfaction. ABA Bank provides no verifiable data or recent reviews, making it a risky, unproven choice.
Choose ROH if you need a reliable, easy-to-use payment platform with extensive features and support. Its recent reviews and high ratings make it the smarter investment for most hotels.
Opt for ABA Bank only if your hotel operates in a region where its services are confirmed, and you’re comfortable with uncertain performance. Given the current data, ROH emerges as the clear leader for hotel payment processing.
According to HTR's product database, ABA bank and ROH share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | ABA Bank |
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| Partial Capture | ||
| Pay by Link | ||
| Payment Splitting | ||
| Pre-Authorizations | ||
| Recurring Payments | ||
| Refund Management |
Showing top differences. 7 more features differ between these products.
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"When we were new to ROH, a change in my finance team left our accounts receivable a mess—over a million dollars past due. I reached out to the ROH team in a panic, and they immedia..."
What hoteliers love
Automation of payments and invoicing streamlines key financial tasks such as scheduling, billing, and notification of payments. Reviewers frequently h... Automation of payments and invoicing streamlines key financial tasks such as scheduling, billing, and notification of payments. Reviewers frequently highlight the time savings and operational efficiency gained through ROH's automation. It also helps in reducing manual errors, thereby improving cash flow management.
ROH is consistently praised for its intuitive interface, which is easy for both hotel staff and clients to use. The platform simplifies the process of... ROH is consistently praised for its intuitive interface, which is easy for both hotel staff and clients to use. The platform simplifies the process of making and receiving payments, leading to a smoother transaction experience and increased satisfaction among users.
Users appreciate the initial training and continued support from ROH, helping to ensure a smooth adoption of the software. This is particularly benefi... Users appreciate the initial training and continued support from ROH, helping to ensure a smooth adoption of the software. This is particularly beneficial for onboarding new users or addressing complex queries effectively.
Where hoteliers push back
While ROH provides significant time-saving benefits, several users suggested enhancements around integration with existing hotel systems such as PMS a... While ROH provides significant time-saving benefits, several users suggested enhancements around integration with existing hotel systems such as PMS and sales software for even greater efficiency. This includes potential integration with Salesforce, Delphi, and Opera.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. ABA bank and ROH share many core Payments Processing Software features, but each has unique capabilities. ABA bank offers 0 verified integration partners, while ROH offers 1. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ROH leads in ease of use at 5.0/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
ABA bank: No. ROH: No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ABA Bank has an HT Score of 0 and ROH has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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