Agilysys PMS vs. ASA Hotel Software:
Which Is Right for You?

The Decision

Choosing between Agilysys PMS and ASA Hotelsoftware largely hinges on your hotel’s specific needs and operational priorities. Both products aim to streamline hotel management, but they differ significantly in features, reviews, and market presence. Agilysys offers a more comprehensive system with a broader feature set and worldwide reach, while ASA emphasizes ease of use with a strong customer support score and a narrower regional footprint. Which aligns better with your hotel's strategy?

Quick Verdict

Agilysys PMS has a lower overall rating (3.22/5) based on 42 reviews, with recent feedback indicating some concerns around support delays and product complexity. Conversely, ASA Hotelsoftware boasts a near-perfect 5/5 rating from 11 reviews, with recent reviews praising its versatility and customer service. Given the higher review count and more recent feedback, Agilysys’s larger dataset offers a more reliable picture of its strengths and weaknesses.

Is Agilysys PMS or ASA Hotelsoftware Better for Hotels?

Both products serve as property management systems, but Agilysys PMS aims to be an all-in-one platform that integrates various hotel operations, including reservations, guest profiles, check-ins, and more. It offers a broader feature set—42 shared features plus 12 unique to Agilysys—making it suitable for hotels seeking extensive functionality, especially resorts and properties with complex operational needs.

In contrast, ASA Hotelsoftware leans toward simplicity and user friendliness, with 42 shared features and only 4 unique functionalities, such as its Spa & Wellness Module and on-premise EPoS. Its cloud-based setup is ideal for smaller to mid-sized hotels or properties that prioritize ease of use and quick onboarding. Which system aligns better with your hotel’s operational complexity?

Agilysys vs ASA: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, integrated platform capable of handling complex resort operations and multiple modules—like channel management, booking engine, and guest messaging—Agilysys PMS is the better fit. It is designed for properties that require a high degree of customization, with a broad partner network and extensive functionalities.

On the other hand, if your hotel values a straightforward, easy-to-navigate system that improves staff efficiency and guest experience without overwhelming your team, ASA Hotelsoftware is preferable. Its high ease-of-use rating (4.73/5) and excellent customer support (4.73/5) make it suitable for properties that want quick implementation and reliable service.

Is Agilysys or ASA Easier to Use?

Agilysys PMS scores 4.36/5 for ease of use, with reviews noting that it’s logical once learned but can be challenging initially due to its complexity and number of buttons. Training support exists through tutorials, but some users find the learning curve steep, especially for smaller teams or seasonal staff.

ASA Hotelsoftware outperforms with a 4.73/5 rating, with reviews emphasizing its intuitive design, straightforward search functions, and minimal training requirements. Users find it quick to learn, making staff onboarding faster and less disruptive.

Edge: ASA Hotelsoftware.

Which Has Better Features: Agilysys PMS or ASA Hotelsoftware?

Agilysys offers a robust suite of 42 shared features plus 12 exclusive functionalities, including a channel manager, booking engine, and online checkout. Its unique modules support complex operations like rules-based room assignments and PCI compliance, making it suitable for large, multi-faceted properties.

ASA, with only 4 features exclusive to it, focuses on core hotel management functions, but includes modules like Spa & Wellness and EPoS. Its features are designed for straightforward hotel operations and rapid deployment.

Edge: Agilysys PMS.

Which Has Better Customer Support: Agilysys or ASA?

Agilysys's customer support receives a moderate 3.92/5 rating, with reviews citing delays in support responses and product updates, which can impact daily operations. Some users find their support slower, especially during peak times or complex issues.

ASA shines in this area, earning a 4.73/5 rating, with reviews highlighting prompt, knowledgeable support and quick issue resolution. Guests and staff alike appreciate the responsiveness, which enhances overall satisfaction.

Edge: ASA Hotelsoftware.

Which Has More Integrations: Agilysys or ASA?

Agilysys PMS integrates with 23 verified partners, including major players like SiteMinder and Revinate, but lacks some recent or niche integrations. Its ecosystem is solid but somewhat limited compared to ASA.

ASA supports 49 verified integrations, including notable partners like Fairmas, Onity, and Vingcard. Its broader partner network allows for more seamless connections with revenue management, access control, and other systems.

Edge: ASA Hotelsoftware.

Which Do Hoteliers Rate Higher: Agilysys or ASA?

Agilysys’s review score of 3.22/5 is based on 42 reviews, with a mix of positive feedback on system integration and some criticism over complexity and support. It is favored in segments like resorts (4/5 rating) but less so among independent hotels (1.75/5).

ASA’s perfect 5/5 rating from 11 reviews indicates high satisfaction, especially among resorts and smaller hotels. Recent reviews emphasize its ease of use and excellent customer support, making it the preferred choice for properties valuing simplicity and responsiveness.

Edge: ASA Hotelsoftware.

How Much Do Agilysys PMS and ASA Hotelsoftware Cost?

Both products are priced at a $1,000 base fee, with no mention of monthly fees or implementation costs. This parity makes cost less of a differentiator but consider ongoing support and feature value when evaluating.

What Type of Hotel Should Use Agilysys PMS?

• Hotels that need comprehensive management solutions, including multiple modules like booking, messaging, and integrations.
• Resorts and large properties with complex operations requiring extensive customization.
• Properties seeking a unified system to reduce third-party vendor reliance.
• Teams that can dedicate time to training and system setup.

Not ideal if...

• Your hotel operates on a small scale with simple needs.
• You prioritize quick onboarding over extensive functionality.
• Support responsiveness is a critical factor.

What Type of Hotel Should Use ASA Hotelsoftware?

• Hotels that want an easy-to-learn system with fast staff onboarding.
• Resorts and mid-sized properties looking for reliable support and high user satisfaction.
• Hotels emphasizing guest management and operational efficiency without advanced integrations.
• Properties in Europe, especially in Germany, Austria, or Switzerland.

Not ideal if...

• You require extensive third-party integrations or complex modules.
• Your hotel operations are highly customized or require specialized features absent in ASA.
• You are looking for a system with a broader global reach beyond Europe.

The Bottom Line for Hotels

Agilysys PMS provides a broad set of functionalities tailored for large, complex operations, especially resorts and properties that benefit from an integrated ecosystem. Its extensive feature list and global presence make it suitable for hotels seeking a comprehensive, customizable PMS, but some reviews point to support delays and a learning curve.

ASA Hotelsoftware excels in user-friendliness, quick implementation, and reliable support. Its high satisfaction scores among resorts and smaller properties suggest it’s ideal for hotels prioritizing simplicity, speed, and responsiveness over extensive features.

If your hotel requires a deep, all-in-one system with advanced modules and a global footprint, Agilysys is a solid choice. However, if you prefer a straightforward, highly rated solution with excellent customer service and regional focus, ASA Hotelsoftware will likely serve you better.

This comparison delivers a clear picture based on current reviews and feature sets. Consider both your operational complexity and your team’s capacity for onboarding when making your decision.