Akia Team Chat vs. LIKE MAGIC (Staff App):
Which Is Right for You?

The Decision

Choosing between Akia Team Chat by Akia and LIKE MAGIC (Staff App) by LIKE MAGIC hinges on your hotel’s specific needs for staff communication and operational automation. Both products aim to streamline internal communication and enhance guest experiences, but they serve different core functions and target different hotel segments. Akia emphasizes staff collaboration and communication, while LIKE MAGIC centers on automating entire guest journeys and operations.

While Akia’s focus on internal chat and task management has garnered positive reviews, LIKE MAGIC’s broader automation capabilities and extensive integrations position it as a more comprehensive solution. With recent reviews and a higher review count, LIKE MAGIC’s data offers stronger confidence in its effectiveness. Are you ready to simplify your staff workflows or overhaul your guest service automation?

Is Akia or LIKE MAGIC Better for Hotels?

Both Akia and LIKE MAGIC tackle operational efficiency, but their approaches differ. Akia excels at internal team communication and task routing, helping staff coordinate faster with features like photo sharing and automated replies. LIKE MAGIC, by contrast, automates the entire guest journey—from bookings to check-out—reducing manual work and improving guest control.

Akia appeals to hotels prioritizing staff collaboration, especially in boutique, branded, or resort properties seeking quick communication tools. LIKE MAGIC is better suited for hotels aiming to overhaul guest experiences, such as extended stay and city-center hotels looking for full automation. Which problem do you want to solve first: internal collaboration or guest journey automation?

Akia vs LIKE MAGIC: Which Should Your Hotel Choose?

If your hotel needs a staff communication platform to improve internal coordination, Akia is the clear pick. It’s especially valuable if your team relies heavily on real-time messaging and photo sharing, with over 22 recent reviews praising its responsiveness and ease of use.

If you require a comprehensive automation system that connects PMS, messaging, and access systems for a smoother guest experience, LIKE MAGIC is the better choice. With 16 recent reviews and a higher overall rating, it’s favored by hotels seeking to reduce staffing needs and automate routine tasks with minimal manual intervention.

In summary, choose Akia if improving internal communication is your priority; go with LIKE MAGIC if automating guest interactions and operations is more important.

Is Akia or LIKE MAGIC Easier to Use?

Akia boasts a high ease-of-use rating of 4.89/5, with reviews highlighting its responsiveness and intuitive mobile app for quick team communication. New users find its onboarding process smooth, with a recent rating of 4.6/5, and staff adoption is often praised for being straightforward.

LIKE MAGIC scores a perfect 5/5 on ease of use, with reviews emphasizing its seamless setup and intuitive interface that allows staff to manage operations without extensive training. Its onboarding process is rated 4.93/5, making it highly accessible for hotels seeking rapid deployment.

Edge: LIKE MAGIC.

Which Has Better Features: Akia or LIKE MAGIC?

Akia offers 23 unique features, including mobile-friendly messaging, photo sharing, chatbot booking agents, WhatsApp integration, and advanced analytics dashboards. It also provides guest history, secured data protection, in-app translation, and automated replies—features that are absent from LIKE MAGIC.

LIKE MAGIC, while lacking in the number of features (0 exclusive features), excels in automation and integrations, connecting PMS, payment, access systems, and more. Its features include digital check-in, keyless access, automated messaging, and upsell options, all designed to streamline operations.

Edge: Akia.

Which Has Better Customer Support: Akia or LIKE MAGIC?

Akia’s customer support is rated 4.82/5, with reviews praising its responsiveness and proactive communication. Clients mention that support staff Evan & Rochelle are professional and quick to resolve issues, making onboarding and troubleshooting smooth.

LIKE MAGIC slightly edges out with a 4.88/5 support rating, with reviewers emphasizing its fast support response times and continuous product evolution. Guests appreciate the platform’s responsiveness, especially in high-stakes automation scenarios.

Edge: LIKE MAGIC.

Which Has More Integrations: Akia or LIKE MAGIC?

Akia’s integration count stands at 32 verified partners, including key players like Oracle Hospitality, Mews, and WebRezPro. It also offers numerous unique integrations, such as RoomRaccoon and Skyware, which facilitate extensive hotel system connectivity.

LIKE MAGIC has 10 verified partners, including major brands like Adyen and TrustYou. While its list is shorter, it still covers crucial systems for hotel operations, including PMS, payment, and access control.

Edge: Akia.

Which Do Hoteliers Rate Higher: Akia or LIKE MAGIC?

Akia, with 22 reviews, is highly rated at 4.95/5, particularly by boutique and branded hotels, with property segments rating it 4.93/5 or higher. Recent reviews note Akia’s ease of use and customer service as major positives, with many praising its contactless check-in features.

LIKE MAGIC, with 16 reviews, holds a perfect 5/5 rating, especially valued by extended stay and city-center hotels. Recent reviews emphasize its automation capabilities and operational efficiencies, with high praise for reducing staffing needs.

Edge: Akia.

How Much Do Akia and LIKE MAGIC Cost?

Akia does not publicly list pricing, indicating a possible custom or enterprise pricing model, and offers no freemium or trial options. Its value is likely tailored, with long-term ROI emphasized by reviews.

LIKE MAGIC charges a flat $1,100 per month, with no free tier or trial currently available. Its transparent pricing makes it easier to compare cost against features and expected ROI.

What Type of Hotel Should Use Akia?

Hotels that should consider Akia are:

• Boutique hotels seeking to improve guest communication.
• Properties prioritizing internal staff collaboration.
• Hotels that value detailed guest history and targeted messaging.
• Small to medium properties with a focus on personalized service.
• Hotels that want to integrate WhatsApp, Facebook Messenger, and SMS for staff or guest interactions.

Not ideal if your hotel relies heavily on full automation of guest journey or lacks internal communication challenges.

What Type of Hotel Should Use LIKE MAGIC?

Hotels suited for LIKE MAGIC include:

• Extended stay and serviced apartments aiming for minimal staffing.
• City hotels looking to automate routine operations.
• Properties seeking to reduce operational costs through automation.
• Hotels that want a unified platform for guest check-in, messaging, and access.
• Hotels emphasizing digital guest experiences, like self-service check-in and upselling.

Not ideal if your hotel needs detailed internal communication tools or prefers a modular approach without full automation.

LIKE MAGIC vs Akia: The Bottom Line for Hotels

The core difference lies in their focus: Akia enhances internal communication and task management, while LIKE MAGIC automates the entire guest journey and operations. Akia is a strong fit if staff coordination and internal messaging are your pain points.

Choose Akia if your hotel needs to improve staff workflows, especially with its extensive integrations and in-depth communication features. It’s ideal for boutique, branded, or resorts prioritizing internal collaboration.

LIKE MAGIC is better suited if your goal is to drastically reduce staffing requirements and automate guest-facing tasks. It’s ideal for extended stay hotels, city hotels, or properties eager to enhance operational efficiency with automation.

If your hotel’s primary challenge is internal team communication, Akia is the clear winner. If automating guest services and operations is your priority, LIKE MAGIC delivers a more comprehensive solution.

This comparison should guide your decision based on your hotel’s unique operational challenges and growth ambitions. Both products have proven their value, but your specific needs will determine the best fit.