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Akia Team Chat
4.9 (22 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Akia Team Chat
Unranked in Staff Collaboration Tools
Efficiently communicate work items internally.
98% recommended by 110 hotels
Ritz Carlton, Nomad Hotels, Marriott & 107 others
Bell - AI powered product analyst
I analyzed all of Akia’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
What Types of Hotels Akia is Popular For
Size
11 | X-Small (1-9 room)
23 | Small (10-24 room)
42 | Medium (25-74 room)
40 | Large (75-199 room)
10 | X-Large (200+ room)
Country
119 | United States of America
6 | Canada
2 | Mexico
1 | Belize
Type
64 | Resorts
54 | Limited Service & Budget Hotels
51 | Bed & Breakfast & Inns
39 | Branded Hotels
38 | Boutiques
23 | Airport/Conference Hotels
23 | Luxury Hotels
21 | Vacation Rentals & Villas
18 | Extended Stay & Serviced Apartments
18 | Motels
17 | City Center Hotels
1 | Hostels
1 | RV Parks & Campgrounds
Region
127 | North America
1 | Central America
Category
117 | Guest Messaging Software
39 | Contactless Check-in
31 | Hotel Chatbots
22 | Staff Collaboration Tools
Didn’t find what you were looking for?
What is Akia?
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia Team Chat is a hotel communication platform designed to streamline interactions between staff, thereby driving faster and more efficient outcomes for guests. By enabling quick message exchanges and photo-sharing, it ensures relevant departments can promptly address issues. Its mobile app facilitates on-the-go communication, ensuring staff members remain in the loop wherever they are. This seamless connectivity improves operational efficiency, leading to enhanced guest satisfaction and smoother daily operations.
Capabilities
Seamlessly collaborate across teams
Seamlessly collaborate across teams
Quickly send messages or snap photos of things that need to get done for the relevant departments.
Communicate from anywhere
Communicate from anywhere
Reach co-workers even while you’re away from your desk with native apps on iOS and Android.
Find old message instantly
Find old message instantly
Can’t quite remember a conversation you had? Not a problem. Akia omni search can help you find an old message instantly. Really.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Akia Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Akia Team Chat is the #9 most trending product in the Staff Collaboration Tools category (out of 56) and the #380 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Akia Pricing
Pricing Available By Request
Akia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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References
"We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attendance and payment for the activities."
Yurgen Hohmeyer
Owner @
Lake Clear Lodge & Retreat
"We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in high demand."
Alexander Mourelatos
General Manager @
Mourelatos Lakeshore Resort
"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."
Benjamin Gray
General Manager @
The Bellmoor Inn and Spa
"We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests for a temperature screening upon entry. Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy."
Sandra Miller
Director of Sales and Marketing @
Glen Ivy Hot Springs
Featured Customers
More Products by Akia
Hotelier Rating
Looking for specific info?
10
My staff and I have used the guest messaging and task functions of AppFolio to communicate with guests and to follow up on special requests. It is very easy to use and helps us corrdinate as a team in better serving our guests.
Owner / Operator from 10 to 24 room Extended Stay & Serviced Apartment in Roanoke (United States of America)
Verified
1.8942928102292 years ago
Recently we had a maintenace emergancy. I was easily able to send a message to all guests who where effected.
United States of America
United States of America
Owner / Operator
Small Hotel
10
Amazing app
Front - concierge from 100 to 199 room Luxury Hotel in Punta de Mita (Mexico)
Verified
1.9082428299574 years ago
Phone friendly Easy to use Highly recommended to al users is easy to download and use anytime anywhere just go
Mexico
Mexico
Front - concierge
Large Hotel
9
Great communication with guest and staff
Front Desk Cler from 75-99 room Boutique in Tucson (United States of America)
Verified
1.9082428300133 years ago
It takes me no time to communicate something with guest. Helps me when I am having struggles trying to get ahold of someone. Easy website to use.
United States of America
United States of America
Front Desk Cler
Large Hotel
10
It's very easy to use
Guest Service Ambassador from 500+ room Limited Service & Budget Hotel in Honolulu (United States of America)
Verified
1.9109750705063 years ago
I love the premade text message. We can use it on same questions answer and always save so much time.
United States of America
United States of America
Guest Service Ambassador
X-Large Hotel
10
We love AKIA
Front Desk from 50-74 room Branded Hotel in Virginia Beach (United States of America)
Verified
1.910975070558 years ago
Akia is a real time saver and having live chat to communicate allows us to better collaborate between the staff and our guests. Giving us the ablity to respond rapidly and with a personal touch to whatever they may ask. All of these features on Akia that allow us to reach our guest and coordinate staff, save us time and money, add value to...
United States of America
United States of America
Front Desk
Medium Hotel
10
Akia has been a great fit for our company
Human Resources Manager from 200 to 499 room Airport/Conference Hotel in Mackinac Island (United States of America)
Verified
1.9109750706113 years ago
Akia has been a great communication tool for our staff when communicating with individual teams or company wide communications. I don't communicate directly with the guests, but my understanding is that the guest services team find the system helpful and easy to use.
United States of America
United States of America
Human Resources Manager
X-Large Hotel
10
Pretty easy to use, great that you can even send attachments.
Concierge from 50-74 room Luxury Hotel in Cabo San Lucas (Mexico)
Verified
1.9137073111016 years ago
It is easy to chat, you can even use it on your mobile with the app. On top of that, you can rename the chats.
Mexico
Mexico
Concierge
Medium Hotel
8
Future tasks
Lounge manager from 25-49 room Luxury Hotel in Holmes Beach (United States of America)
Verified
1.9601553985864 years ago
It’s easy to use abs saves time contacting other employees and departments for tasks. The guest communication works well also and is easy for them to use.
United States of America
United States of America
Lounge manager
Medium Hotel
10
Would definitely recommend this system! It has been such an asset to our day to day operations!
Guest Services and Owner Relations Agent from 100 to 199 room Bed & Breakfast & Inn in Miami Beach (United States of America)
Verified
2.8422380161692 years ago
It's hard to choose what we like most with how great Akia has been! All around the system is wonderful! If there is anything we are unsure of or have questions about, we reach out to our Akia rep and she is always quick to respond!
United States of America
United States of America
Guest Services and Owner Relations Agent
Large Hotel
10
Great Tech Support!
Marketing Manager from 25-49 room Boutique in New Smyrna Beach (United States of America)
Verified
2.9109750708264 years ago
They answered all of my questions quickly and in a way I could understand. They were also terrific about accommodating our requests and customizing templates for us. Always flexible and friendly.
United States of America
United States of America
Marketing Manager
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Showing all answers to: "What does this product or service do well?"
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Akia's guest messaging software seamlessly integrates into our PMS system, allowing hotel owners to communicate with guests easily. This helps hoteliers provide a personalized experience for guests and allows hotel staff to focus on other tasks more easily.
Integrated with PMS Systems AKIA can automatically send out dedicated messages during all stages of the customer journey. Furthermore, it can send out specific information for a target group during the stay and helps guests and hoteliers communicate via WhatsApp.
Akia provides hoteliers with a commission free marketing channel to help drive direct bookings. Their guest messaging platform is particularly strong, being able to personalize communications to the guest.
Akia provides an easy-to-implement, very user-friendly AI-powered guest messaging solution. Seamlessly integrated with the PMS, Akia communicates with guests automatically--including contactless check-in and answers to commonly asked questions--saving front desk staff time, and improving guest engagement and satisfaction.
Question:
What differentiates this product or service from the competition?
Answer:
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
Showing all answers to: "What differentiates this product or service from the competition?"
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
The ability for the Akia guest messaging software to work effectively with various common guest messaging platforms. Akia takes the hassle out of syncing communications and is easily compatible with top platforms. This makes it so much easier for hoteliers and guests to have reliable communication.
The default language is always the one of the phone number which is great. That way guests can communicate with the hotelier no matter where they are from and what language they are speaking. Plus, the Mini Apps are a fantastic way to truly customize the guest experience according to what a property really needs.
Akia's communications platform can also be leveraged for a hotelier's operations team and other in-house requests: guests can sign digital registration cards, order room service, or request for additional towels through text-messaging or apps like Facebook Messenger, WhatsApp, or WeChat.
One of the most easy-to-use guest messaging solutions out there, Akia works with apps guests already use... WhatsApp, Facebook Messenger, SMS... The flexible AI-powered platform is simple to manage, allowing lodging operators to easily tailor automated responses and, for more complicated requests, Akia alerts staff via text or phone call when guests are awaiting responses to ensure that no guest goes forgotten. Akia's responsive and very knowledgeable customer support team goes the extra mile to help their customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
The Akia team is helpful, reliable, and guest messaging is a tool that is highly beneficial to hoteliers. From my experience with the guest messaging product, and hearing from numerous clients' experience, it is definitely a technology to consider implementing at your property if you want to increase guest experience.
think of your staff and guests when implementing new technology. With Akia you can automate your workflows communicate better with your staff members and customers and even use it to upsell your property.
Get in touch with the team, ask them to walk you through the demo and ask to see the full functionality of the Akia suite of products. This product can really help you provide a great guest experience for the visitors to your hotel.
Based on feedback from our customers, Akia is an innovative and reliable partner for hotels who want to improve guest engagement and satisfaction effortlessly. Backed by a very responsive and committed team, Akia is truly great to work with.
Recommended by
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VP Sales and Marketing
@
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Lindsey Anderson
Marketing Manager
@
innRoad
Patrick Lomsdalen
CEO
@
FLEXIPASS
Alasdair Fawcett
Business Manager, SiteMinder Ecosystem
@
SiteMinder
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Jeff Hebrink
VP Sales and Marketing
@
rezStream
Lindsey Anderson
Marketing Manager
@
innRoad
Patrick Lomsdalen
CEO
@
FLEXIPASS
Alasdair Fawcett
Business Manager, SiteMinder Ecosystem
@
SiteMinder
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
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Support
Unverified
Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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