Reputation Management
Published by Akia
Step-by-Step Hotel Marketing Plan 2021
Ratings Snapshot
99%
Recommend
#8
Popularity index
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #8 out of 48 in Staff Collaboration Tools
Ease of Use
5.0/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support
Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Akia Team Chat Overview
Akia Team Chat Overview
Team chat streamlines hotel communication to drive faster outcomes for guests. You can quickly send messages or snap photos of things that need attention from the relevant departments. Easily communicate on-the-go with our mobile app and always stay in the loop.
About Akia View website
Founded in 2019 | Headquarters in Menlo Park United States | 5 employeesOther Products by Akia
1/2
Integrates with
- Booking Engine
- Property Management Systems
- Hotel Management Software
Need a custom integration?
What customers love about Akia Team Chat
99% recommend
GM
-So easy to give information to guests -We love contactless Checkin. Able to verify ID and credit cards. -The customer support is amazing
Sales Manager in
I love that Akia handles most customer questions Akia is great at letting our guests know we are here to assist them Akia has made going through the pandemic much easier and safer for our employees and guests.
Admin Assistant
This product is helping us communicate and address questions / conserns guest much more quickly and efficant. thank you Akia
Expert Q&A and Partner Recommendations
Akia hasn’t been recommended by any experts or partners yet
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Recommended by
Features
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Clients & references
References & testimonials
Akia doesn’t have any references available
Featured partners
Akia doesn’t have any featured partners
Case studies
- Streamline operations with Akia
- Santa Barbara Inn
- Boutiques in Santa Barbara
Awards & Certifications
Akia doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- United States of America
- United Kingdom
March 21, 2022
Akia Team Chat Review: Would definitely recommend this system! It has been such an asset to our day to day operations!
Guest Services and Owner Relations Agent from Vacation Rentals & Villas in Oceanside (United States of America)
Recommend
10/10
What do you like most?
It's hard to choose what we like most with how great Akia has been! All around the system is wonderful! If there is anything we are unsure of or have questions about, we reach out to our Akia rep and she ...
What do you dislike or think could be improved?
It's hard to say what could be improved when we have had such a great experience with the system. Akia makes our day-to-day operations and experiences a lot smoother!
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
February 24, 2022
Akia Team Chat Review: Great Tech Support!
Marketing Manager from Boutiques in New Smyrna Beach (United States of America)
Recommend
10/10
What do you like most?
They answered all of my questions quickly and in a way I could understand. They were also terrific about accommodating our requests and customizing templates for us. Always flexible and friendly.
What do you dislike or think could be improved?
Perhaps having a few more pre-set templates options for available for us to customize (there is currently a limited number of forms/templates you can apply).
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4
October 28, 2021
Akia Team Chat Review: I love how easy it is to set up and start using it saves time at check in
Assistant Manager from Branded Hotels in Nampa (United States of America)
Recommend
9/10
What do you like most?
I love the easy communication it offers us to be able to speak with guest in such a easy way. Time efficient as well as very organized system that offers all the information in one spot.
What do you dislike or think could be improved?
Adding new notifications sounds so that there easier to hear . But other than that it is an amazing app to use
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
June 30, 2021
Akia Team Chat Review: Great software.
Owner from Luxury Hotels in (United Kingdom)
Recommend
10/10
What do you like most?
Akia has helped us communicate with our guests more and helps us to send contactless check in details for when the guests arrive!
What do you dislike or think could be improved?
Just a few changes to the app version. Some things you can do on a pc cannot be done on the app.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
June 14, 2021
Akia Team Chat Review: Amazing & Easy to use platform
Front Office Manager from Branded Hotels in Park City (United States of America)
Recommend
10/10
What do you like most?
Using Akia has made reaching out to our guests much easier. Between guests signing all of the E-Registration cards over the phone or any frequently asked questions which the AI takes care of automatically...
What do you dislike or think could be improved?
The only thing I would recommend is that when a guest signs the e-registration forms is that it also can be pulled over to the PMS system ( we are using AutoClerk Cloud.) Other than that it is all amazing...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
June 09, 2021
Akia Team Chat Review: We love Akia!
Manager from Boutiques in Port Angeles (United States of America)
Recommend
10/10
What do you like most?
The Akia feature we utilize the most is the pre-registration form for collecting guest info and allowing for a contactless, self-check-in experience. The fact that they were able to customize the fields t...
What do you dislike or think could be improved?
A few things that would make Akai all the more helpful to us would be the integration of automatically assigning door codes for August locks as part of the check-in instructions that are sent out. This wo...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Akia hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
Recent press releases
Akia Announces New In-Stay Survey Feature
6 months ago
WebRezPro Integrates Akia Guest Messaging
6 months ago
General Manager
Great customer service, very responsive, and love the added features: digital compendium as well as an easy-order menu. SMS is easy to use, well formatted, and user friendly. Any requests have been replied to and either ...