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Akia Team Chat
4.9 (23 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Akia Team Chat
Unranked in Staff Collaboration Tools
Team chat and tasks in one place, with Akia working right alongside your staff.
97% recommended by 113 hotels
Ritz Carlton, Nomad Hotels, Marriott & 110 others
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What is Akia?
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia Team Chat is a hospitality team communication and task management platform. It gives staff one place to talk, assign work, and keep guest-related issues moving, with each task clearly tracked by owner, status, and room. Akia acts like a teammate inside the chat, so staff can mention her to create tasks or notify guests when an issue affects them. It helps teams stay organized, respond faster, and fit daily operations into one shared workflow.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Akia products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Akia Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Akia Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Akia
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Akia's Provided Description:
"Akia Team Chat is where your staff talk and get work done, and Akia is in it as a teammate. Mention her to file a task or message the guests an issue affects. Every task carries an owner, a status, and the room it's for, so nothing gets lost."
FAQs
Capabilities
Every task has an owner and a status
Every task has an owner and a status
Tasks land in one shared queue, each with someone's name on it and where it stands. Housekeeping, maintenance, and the front desk all see the same list. When it's done, Akia closes the loop and lets the guest know if they were waiting.
Turn any message into a task
Turn any message into a task
When something needs doing, say it in the chat and mention Akia. She files the task from your sentence, reading the room, the assignee, and the priority out of what you wrote. A passing message becomes a tracked job.
Akia is a teammate in your chat
Akia is a teammate in your chat
Your staff already message each other about arrivals and turnovers. Akia sits in the same chat, so anyone can mention her to pull a door code or hand her a job. She answers in seconds.
Every task carries the guest and room
Every task carries the guest and room
Each task links to the reservation it came from, so it carries the guest, the room, and the dates without anyone typing them in. Whoever picks it up knows who it's for and where to go, and the history stays on the stay.
Ask Akia to reach affected guests
Ask Akia to reach affected guests
Something changes and the guests need to know. Tell Akia in the chat, and she drafts the message and picks who it reaches, like today's arrivals. You approve, and it goes out on each guest's own channel. One line in the chat, and everyone affected is told.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Akia Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Akia Team Chat is the #13 most trending product in the Staff Collaboration Tools category (out of 61) and the #556 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Akia Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Early check-in and late checkout was all new revenue for us. Before Akia, we did maybe 5% of what we do now. Akia gave us the option to offer upsells we never could before, turning upsells into 4x ROI."
James Keltner
Owner @
The Sandpiper Beacon Beach Resort
"From check-in to check-out, Akia fully takes care of itself. Our Guest Review Index is sitting at nearly 90%, consistently in the top two or three in our comp set."
Andy Hewitt
Group Manager @
"We launched with Akia, and it’s a big reason we maintain five-star reviews. We use many tools, but we wouldn’t be successful without Akia."
Pamela Nekvasil
Director of Operations @
Redamo Suites
"We’re fans of Akia. Very intuitive platform. Creating registration cards, guidebooks, and setting up automated messages were easy to do, and just better on our guest experience."
Meaghan Woods
General Manager @
"Akia made tracking success so much easier. Because it ties directly into our booking system, we see exactly which guests booked from every campaign."
Owen Wexman
Marketing Strategy Manager @
"What stood out most was how easily Akia synced guest data from Stayntouch. That made our mailing list update automatically and can create recurring campaigns that don’t require constant re-uploading."
Rick Emery
General Manager @
The Circle Hotel Fairfield
""As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud.""
Andy Hewitt
Group Manager @
"We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attendance and payment for the activities."
Yurgen Hohmeyer
Owner @
Lake Clear Lodge & Retreat
"We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in high demand."
Alexander Mourelatos
General Manager @
Mourelatos Lakeshore Resort
"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."
Benjamin Gray
General Manager @
The Bellmoor Inn & Spa
"We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests for a temperature screening upon entry. Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy."
Sandra Miller
Director of Sales and Marketing @
Glen Ivy Hot Springs
Featured Customers
More Products by Akia
Hotelier Rating
Looking for specific info?
10
Amazing tool from upselling, online-check-in, tipping, communication.
General Manager from 25-49 room Bed & Breakfast & Inn in Marco Island (United States)
Verified
15 months ago
This product stands out as the best we've ever used in its category. It's incredibly versatile and programmable, allowing us to do much more than just communicate. We've used it for upselling, online check-in, tipping, guest communication, sharing brochures, collecting payments, and more.
United States
United States
General Manager
Small Hotel
10
My staff and I have used the guest messaging and task functions of AppFolio to communicate with guests and to follow up on special requests. It is very easy to use and helps us corrdinate as a team in better serving our guests.
Owner / Operator from 75-99 room Airport/Conference Hotel in Roanoke (United States)
Verified
3 years ago
Recently we had a maintenace emergancy. I was easily able to send a message to all guests who where effected.
United States
United States
Owner / Operator
Mid-Sized Hotel
10
Amazing app
Front - concierge from 100 to 199 room Luxury Hotel in Punta de Mita (Mexico)
Verified
3 years ago
Phone friendly Easy to use Highly recommended to al users is easy to download and use anytime anywhere just go
Mexico
Mexico
Front - concierge
Large Hotel
9
Great communication with guest and staff
Front Desk Cler from 75-99 room Boutique in Tucson (United States)
Verified
3 years ago
It takes me no time to communicate something with guest. Helps me when I am having struggles trying to get ahold of someone. Easy website to use.
United States
United States
Front Desk Cler
Mid-Sized Hotel
10
It's very easy to use
Guest Service Ambassador from 500+ room Bed & Breakfast & Inn in ホノルル (United States)
Verified
4 years ago
I love the premade text message. We can use it on same questions answer and always save so much time.
United States
United States
Guest Service Ambassador
X-Large Hotel
10
We love AKIA
Front Desk from 50-74 room Branded Hotel in Virginia Beach (United States)
Verified
4 years ago
Akia is a real time saver and having live chat to communicate allows us to better collaborate between the staff and our guests. Giving us the ablity to respond rapidly and with a personal touch to whatever they may ask. All of these features on Akia that allow us to reach our guest and coordinate staff, save us time and money, add value to...
United States
United States
Front Desk
Mid-Sized Hotel
10
Akia has been a great fit for our company
Human Resources Manager from 200 to 499 room Bed & Breakfast & Inn in Mackinac Island (United States)
Verified
4 years ago
Akia has been a great communication tool for our staff when communicating with individual teams or company wide communications. I don't communicate directly with the guests, but my understanding is that the guest services team find the system helpful and easy to use.
United States
United States
Human Resources Manager
Large Hotel
10
Pretty easy to use, great that you can even send attachments.
Concierge from 200 to 499 room Luxury Hotel in Cabo San Lucas (Mexico)
Verified
4 years ago
It is easy to chat, you can even use it on your mobile with the app. On top of that, you can rename the chats.
Mexico
Mexico
Concierge
Large Hotel
8
Future tasks
Lounge manager from 25-49 room Luxury Hotel in Holmes Beach (United States)
Verified
4 years ago
It’s easy to use abs saves time contacting other employees and departments for tasks. The guest communication works well also and is easy for them to use.
United States
United States
Lounge manager
Small Hotel
10
Would definitely recommend this system! It has been such an asset to our day to day operations!
Guest Services and Owner Relations Agent from 100 to 199 room Bed & Breakfast & Inn in Miami Beach (United States)
Verified
4 years ago
It's hard to choose what we like most with how great Akia has been! All around the system is wonderful! If there is anything we are unsure of or have questions about, we reach out to our Akia rep and she is always quick to respond!
United States
United States
Guest Services and Owner Relations Agent
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Showing all answers to: "What does this product or service do well?"
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Integrated with PMS Systems AKIA can automatically send out dedicated messages during all stages of the customer journey. Furthermore, it can send out specific information for a target group during the stay and helps guests and hoteliers communicate via WhatsApp.
Question:
What differentiates this product or service from the competition?
Answer:
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
Showing all answers to: "What differentiates this product or service from the competition?"
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
The default language is always the one of the phone number which is great. That way guests can communicate with the hotelier no matter where they are from and what language they are speaking. Plus, the Mini Apps are a fantastic way to truly customize the guest experience according to what a property really needs.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
think of your staff and guests when implementing new technology. With Akia you can automate your workflows communicate better with your staff members and customers and even use it to upsell your property.
Are you a consultant or vendor that recommends Akia?
Leave a recommendation
News
Akia
3 weeks ago
Akia launches AI Voice, an AI receptionist that answers calls and books rooms.
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Support
Unverified
Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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