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LIKE MAGIC (Staff App)
4.9 (16 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Markus, Jean-Francois, Selina + 10 more experts recommend LIKE MAGIC
Read Recommendations
LIKE MAGIC (Staff App)
Unranked in Staff Collaboration Tools
Guest Experience. Hotel Operations. Seamlessly Magical.
99% recommended by 29 hotels
Schani Hotels, MM:NT, Stay Kooook & 26 others
What is LIKE MAGIC?
Founded in 2023 | Headquarters in Zurich (Switzerland) | 20 employees
LIKE MAGIC (Staff App) is a guest journey management software that automates and streamlines operations from booking to check-out. It integrates with your Property Management System (PMS), messaging channels, and access systems to automate routine tasks such as late-night check-ins, guest messaging, and service requests. This allows businesses to enhance guest satisfaction while improving operational efficiency. By reducing the administrative burden on staff, they can dedicate more time to delivering exceptional guest experiences, making LIKE MAGIC an invaluable tool for optimizing hospitality operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of LIKE MAGIC products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
LIKE MAGIC Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
LIKE MAGIC Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by LIKE MAGIC
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
LIKE MAGIC's Provided Description:
"The Like Magic Operations platform automates and streamlines the entire guest journey, from booking to check-out. It connects your PMS, messaging channels, and access systems, so routine tasks like late-night check-ins, guest messaging, and service requests happen automatically. The result: happier guests, more efficient operations, and your staff free to focus on creating memorable stays."
FAQs
Capabilities
Guest data all in one place
Guest data all in one place
With LIKE MAGIC, you can collect, manage, and store all guest data, including behavioral and transactional statistics, in one platform. This creates automated, single-record guest profiles, eliminating duplicates.
Add Services & Tasks to Guests
Add Services & Tasks to Guests
You get holistic profiles that enable you to provide a superior, bespoke digital experience and personalized offers that amaze.
All Guests in One View
All Guests in One View
Easily access and manage all your guest profiles from one dashboard. With real-time data synchronization, instantly retrieve contact details, preferences, and past interactions making every guest feel known and valued.
Turn employees into hosts
Turn employees into hosts
e don’t leave bad companies; they leave bad working conditions. LIKE MAGIC injects unparalleled fun and excitement into the job, transforming employees into outstanding hosts.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
LIKE MAGIC Reviews Summary
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, LIKE MAGIC (Staff App) is the #4 most trending product in the Staff Collaboration Tools category (out of 61) and the #221 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreLIKE MAGIC’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
LIKE MAGIC Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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LIKE MAGIC Case Studies
Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic
Adelboden (Switzerland)
From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
Pondicherry (India)
Digital Innovation Meets Human Touch: Stay Kooook's Path to Operational Excellence
Bern (Switzerland)
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
Düsseldorf (Germany)
References
"Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we run our hotel."
Otto Konstantin Lindner
Co-Founder @
"We were hoping for 50% digital check-ins, but it ended up being 80%. It’s mind-blowing. Guests love communicating via WhatsApp, and it has added a personal touch to our services. Our staff is more engaged, as the platform has made daily tasks easier and more intuitive."
Christian Müller
Group Technology Manager @
"With Like Magic, it’s super intuitive for the guests. You get a message, you press the button, and then it shows you how it works. That’s super easy for us and the guests can communicate with us over the app. Now we have just two channels left, Like Magic and a live chat over our website. That’s super for us and easier for the guests."
Anke Reindl
General Manager @
"We have completed the setup with Like Magic, so we now have a tech stack that I can say will allow us to grow in the coming years. We don’t need a whole department for building such a thing. We bought a good solution, a very good solution."
Hendrik Kuhlman
Founder & CEO @
"LIKE MAGIC isn't just a tool for us, it's the backbone of our overall guest experience. If I ever worked somewhere else, I'd bring it with me."
Cedric Maderer
Product Manager @
Stay KooooK Bern City
"I’m very proud that our staffless hotel has achieved an 8.2 rating on Booking.com. Guests have enjoyed their stay and felt well taken care of, thanks to the seamless experience enabled by Like Magic."
Cedric Nake
General Manager @
"Because LIKE MAGIC sits on top of the PMS, it’s so easy to interact with. It’s simplified, it’s nice to look at and it doesn’t overwhelm new users with complicated functions. We can literally hand it to someone who’s never worked in a hotel before, and within half an hour they grasp how to help guests — something unthinkable with traditional systems."
Janek Gensch
Operations Lead @
Akrida by NT Hotels | Rooms in Pondicherry | Near Beach | White Town | Couple | Breakfast | Guest House | Budget rooms
Featured Customers
More Products by LIKE MAGIC
Hotelier Rating
Looking for specific info?
10
Best hotel software
Manager from 50-74 room Airport/Conference Hotel in Dietikon (Switzerland)
Verified
5 months ago
Like Magic is the only software that covers everything. Efficient, uncomplicated, best support. Employees can be trained very quickly and it is a pleasure to work with them.
Switzerland
Switzerland
Manager
Mid-Sized Hotel
10
Best guest-journey we've used so far
CEO from 10 to 24 room in Rosenheim (Germany)
Verified
5 months ago
LikeMagic provides us with operational overviews and a near-to-perfect guest journey with online check-in, guest portal and IBE. It really enables us to do great things, increase revenues and through their integrations saves us a lot of time by providing AI capabilities and many more features.
Germany
Germany
CEO
Small Hotel
10
Smart and easy to use solution for our hotel group. Great user interface and back office interface for the staff.
Central Distribution Manager from 200 to 499 room City Center Hotel in Graz (Austria)
Verified
7 months ago
Support very fast acting and great customer success managers! Fast booking engine. Easy to use and very clear to understand.
Austria
Austria
Central Distribution Manager
Large Hotel
10
A truly seamless platform
Digital Product Lead from 100 to 199 room Boutique in Sydney (Australia)
Verified
11 months ago
No other digital platform in the market has the features to deliver a seamless guest a team digital experience in one platform as LikeMagic does. LikeMagic understand hotels and care deeply about the experience they deliver. Key platforms features include:
• Realtime integrations between booking & operational systems.
• A purpose built ch...
Australia
Australia
Digital Product Lead
Large Hotel
10
Magic happens
Hotel Operations Manager from Extended Stay & Serviced Apartment in Geneva (Switzerland)
Verified
12 months ago
Freedom that it gives you, you can manage your stay freely however you want. Very usuful for our clients as we don't have 24 hours reception.
Switzerland
Switzerland
Hotel Operations Manager
10
Transforming Hospitality Operations with LIKE MAGIC
IT Project Manager from 200 to 499 room Extended Stay & Serviced Apartment in Dubendorf (Switzerland)
Verified
12 months ago
LIKE MAGIC has revolutionized our operations by centralizing all critical functions into a single, intuitive platform. The white-label web app seamlessly integrates with our existing systems, including PMS, digital key systems, and payment gateway. This integration has enabled us to reduce staffing needs to 2.5 FTE for an 85-room property,...
Switzerland
Switzerland
IT Project Manager
Large Hotel
10
Intuitive Guest Journey App – A Game Changer for Guest Communication
Owner from 10 to 24 room Extended Stay & Serviced Apartment in Unterseen (Switzerland)
Verified
12 months ago
- The Guest Journey App is the central communication hub for our guests. -It seamlessly integrates various channels like messages, WhatsApp, and emails for a unified communication experience. -The high rate of pre-check-ins achieved through the intuitive design of the app is impressive. -It significantly reduces staffing needs, as presence...
Switzerland
Switzerland
Owner
Small Hotel
10
Streamlined Operations and Satisfied Guests – LIKE MAGIC Delivers
CEO from 100 to 199 room Extended Stay & Serviced Apartment in Stuttgart (Germany)
Verified
12 months ago
LIKE MAGIC’s Hotel Guest Apps and Contactless Check-in have significantly enhanced our guest experience by reducing wait times and enabling seamless communication. Guests can easily check in via mobile and request services directly through the app, making the stay more comfortable and efficient. Additionally, the Staff Collaboration Tools h...
Germany
Germany
CEO
Large Hotel
10
100% recommended- A Simple, Effective Solution for Guests and Staff Alike
GM from 10 to 24 room Bed & Breakfast & Inn in Flims (Switzerland)
Verified
12 months ago
As a small hotel, like magic has allowed us to reduce our front desk hours without compromising on service—guests can still check in at any time thanks to the seamless, contactless check in process, which is very well received. Our housekeeping team is more efficient than ever, using the task tool to stay organized completely paperless. Gue...
Switzerland
Switzerland
GM
Small Hotel
9
Easy and intuitive Tool for internal and external guests
Hotel Manager from 25-49 room City Center Hotel in Zurich (Switzerland)
Verified
13 months ago
The possibility to jump into guest journey as operator. Further, easy access to resend booking confirmations. Possibility to directly get in touch with guests.
Switzerland
Switzerland
Hotel Manager
Small Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
LIKE MAGIC excels at creating a fully digital, seamless guest experience tailored for modern hospitality environments. Its platform unifies key operational functions — from check-in and access control to guest communication and payment — into one intuitive interface. As a partner, we particularly value LIKE MAGIC’s open integration approach, which enables smooth connectivity with systems like Häfele’s access control and door lock solutions. This makes it highly adaptable to both new-builds and retrofit projects, ultimately driving efficiency, service quality, and guest satisfaction.
Showing all answers to: "What does this product or service do well?"
LIKE MAGIC excels at creating a fully digital, seamless guest experience tailored for modern hospitality environments. Its platform unifies key operational functions — from check-in and access control to guest communication and payment — into one intuitive interface. As a partner, we particularly value LIKE MAGIC’s open integration approach, which enables smooth connectivity with systems like Häfele’s access control and door lock solutions. This makes it highly adaptable to both new-builds and retrofit projects, ultimately driving efficiency, service quality, and guest satisfaction.
Our long-term partnership with likeMagic has been incredibly fruitful, resulting in the development of innovative solutions designed specifically for hotels and serviced apartments. Their seamless tech stack is a very intelligent way of combining guest and staff communications on one platform and integrates seamlessly with existing systems, significantly enhancing both the guest and staff experience. We are proud to be working with likeMagic as they continue to redefine excellence in the hospitality industry, helping to create digital-first concepts that resonate in today's market.
Our long-term partnership with likeMagic has been incredibly fruitful, leading to the development of innovative solutions designed specifically for hotels and serviced apartments. Their seamless tech stack integrates flawlessly into existing systems, significantly enhancing both guest and staff experiences. The combination of user-friendly design and cutting-edge technology not only streamlines operations but also allows for greater personalisation of services. We are proud to collaborate with likeMagic, which continuously seeks to redefine excellence in hospitality, helping to create digital-first concepts that resonate in today’s market.
A comprehensive 3-in-1 solution designed to offer a seamless and holistic guest experience—covering every step from booking and check-in to stay management—while also providing hotel teams with a clear, centralized overview to optimize and streamline internal operations efficiently across all departments.
like magic brings a breath of fresh air to everyday life in small to medium-sized hotel groups and apartment companies. The software is particularly strong in the automation of routine tasks - from contactless check-in and digital door opening to automated guest communication. This not only noticeably reduces the workload of the team, but also ensures the modern guest experience that is expected today. The platform is intuitive, easy to customise and works seamlessly with existing systems. Like magic is a real game changer for businesses that do not have their own IT department but still want to be digitally optimised. More efficiency, less stress - and a service that sticks in people's minds.
Question:
What differentiates this product or service from the competition?
Answer:
What sets LIKE MAGIC apart is its truly integrated and guest-centric platform. Unlike many fragmented or siloed solutions, LIKE MAGIC consolidates the entire digital guest journey — from booking to check-out — into a single, intuitive system. Its strong focus on operational automation, real-time data flow, and customisable guest interfaces allows hoteliers to deliver a highly personalised experience while reducing the burden on staff. From a partner perspective, LIKE MAGIC’s open API infrastructure and hardware-agnostic approach make collaboration seamless — allowing us at Häfele to integrate our smart access solutions easily and reliably across a wide range of hospitality use cases.
Showing all answers to: "What differentiates this product or service from the competition?"
What sets LIKE MAGIC apart is its truly integrated and guest-centric platform. Unlike many fragmented or siloed solutions, LIKE MAGIC consolidates the entire digital guest journey — from booking to check-out — into a single, intuitive system. Its strong focus on operational automation, real-time data flow, and customisable guest interfaces allows hoteliers to deliver a highly personalised experience while reducing the burden on staff. From a partner perspective, LIKE MAGIC’s open API infrastructure and hardware-agnostic approach make collaboration seamless — allowing us at Häfele to integrate our smart access solutions easily and reliably across a wide range of hospitality use cases.
LikeMagic offers a seamless implementation process, intuitive and innovative use, a talented team that delivers forward-thinking solutions, and a cutting-edge system that outperforms many of its competitors.
likeMagic provides a seamless implementation process, intuitive and innovative usage, a talented team that provides forward-thinking solutions, and a cutting-edge system that surpasses many competitors.
This is a truly unique and unmatched solution unlike anything seen before, combining every critical aspect of hotel operations into one platform: a complete guest journey experience, a clear and structured staff overview, powerful monitoring interfaces for performance and service insights, and a unified messaging inbox to centralize all guest and internal communications for maximum efficiency.
What really sets like magic apart from other solutions is how close it is to the real challenges of everyday hotel life. As a hotelier, you're looking for tools that not only look modern, but actually save you time, simplify processes and delight guests - and that's exactly what like magic delivers. Instead of overloaded systems with functions that you never use, you get a solution that can be customised to your business. Whether 20 flats or 80 rooms - you only pay for what you need and still retain full control. Particularly practical: guests don't need an app, everything is mobile and intuitive. You simply realise that someone who understands the industry has built a solution here.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Embrace the full potential of LIKE MAGIC by involving them early in your project planning — whether for a new build or a renovation. Their platform is not just a software solution, but a digital backbone that transforms how your team and your guests interact with the property. From our perspective at Häfele, the real value comes when you align your physical infrastructure (like access control) with LIKE MAGIC’s digital workflows. The earlier you engage, the more you can leverage their ability to simplify complexity, automate operations, and deliver a seamless guest experience that sets your property apart.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Embrace the full potential of LIKE MAGIC by involving them early in your project planning — whether for a new build or a renovation. Their platform is not just a software solution, but a digital backbone that transforms how your team and your guests interact with the property. From our perspective at Häfele, the real value comes when you align your physical infrastructure (like access control) with LIKE MAGIC’s digital workflows. The earlier you engage, the more you can leverage their ability to simplify complexity, automate operations, and deliver a seamless guest experience that sets your property apart.
Choose to integrate with likeMagic if you want to optimise your operations and improve your guest experience. The solution supports a digital-first environment for both guests and staff, implementing a modern tech stack that facilitates seamless interactions. likeMagic offers features such as a booking engine, mobile check-in, real-time engagement and streamlined communications to ensure hotel operations run smoothly. In addition, its adaptable nature equips hoteliers for future hospitality trends, such as AI, allowing them to remain agile and effectively meet evolving guest expectations. likeMagic offers a seamless implementation process, intuitive and innovative use, a talented team that delivers forward-thinking solutions, and a cutting-edge system that outperforms many competitors.
Hoteliers should choose an integration with likeMagic to optimise operations and enhance the guest experience. Their solution supports a digital-first environment for both guests and staff, implementing a modern tech stack that facilitates seamless interactions.
likeMagic offers features like a booking engine, mobile check-in, real-time engagement, and streamlined communication, ensuring that hotel operations run smoothly. Additionally, its adaptable nature equips hoteliers for future hospitality trends, such as AI, enabling them to remain agile and effectively meet evolving guest expectations.
Think about streamlined processes and how many tools actually are used for. LikeMagic can cut this down whilst knowing how to use this product in real life. Automatisation is crucial for the use will give you unique possibilities
Take the time at the beginning to think carefully about which processes you really want to digitalise - because like magic can do more than you might initially think. Especially for hotel chains or apartment businesses, it is worthwhile not just automating check-in, but also thinking about the entire guest experience: from the first contact to departure. The like magic team provides personalised support and helps to tailor the solution precisely to your business. The clearer your goals, the greater the added value - and the faster you will feel the relief in your everyday life.
Recommended by
Jean-Francois Pauly
Head of Project Solutions
@
Häfele SE & Co KG
Selina Wendl
Senior Business Development Lead
@
Apaleo
Christian Biro
Business Development Lead
@
Apaleo
Ralf Bonin
COO
@
Onsai GmbH
Livius Arnsmann
Consultant
@
Triptease
Jean-Francois Pauly
Head of Project Solutions
@
Häfele SE & Co KG
Selina Wendl
Senior Business Development Lead
@
Apaleo
Christian Biro
Business Development Lead
@
Apaleo
Ralf Bonin
COO
@
Onsai GmbH
Livius Arnsmann
Consultant
@
Triptease
Fabio Lo Curto
Head of Business & Fields Development (Hospitality - New Verticals - Integrations)
@
SALTO Systems AG
Raphael Simcic
Hotelier
@
SUM Hospitality
Tom Urbaenk
CEO
@
TAURUS Sicherheitstechnik GmbH
Jason Noronha
CEO
@
D3x
Yumiko Pagnoux
Strategic Partner Manager
@
Mews
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News
LIKE MAGIC
2 months ago
TFE Hotels partners with Like Magic on next-generation guest journey management solution
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5 months ago
LIKE MAGIC and D3x AI Achieve 70% Drop in Manual Cases for McDreams Hotels
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7 months ago
Homaris Partners with LIKE MAGIC to Drive Operational Efficiency and Support Expansion
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1 year ago
Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic
LIKE MAGIC
1 year ago
From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
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1 year ago
Digital Innovation Meets Human Touch: Stay Kooook's Path to Operational Excellence
LIKE MAGIC
1 year ago
McDreams reveals how three people run a 131-room hotel with the perfect “tech stack”
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1 year ago
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
LIKE MAGIC Integrations
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Support
Unverified
LIKE MAGIC has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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