Akia vs. Zingle vs. Shiji Group: Which is a Better Fit?

Compare Akia vs Medallia Zingle vs Shiji Reviewpro Reputation

Akia

Akia

117 reviews
Zingle

Medallia Zingle

107 reviews
Shiji Group

Shiji Reviewpro Reputation

42 reviews

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Compare Akia vs Medallia Zingle vs Shiji Reviewpro Reputation

Guest Messaging Software vendor comparison between Akia vs Medallia Zingle vs Shiji Reviewpro Reputation. Find out which Guest Messaging Software is right for you based on realtime data from 266 verified hotelier reviews across 31 countries.

Akia

Akia

Ranked 9 (out of 74)

4.9
117 reviews
View profile
Zingle

Zingle

Ranked 14 (out of 74)

4.8
107 reviews
View profile
Shiji Group

Shiji Group

Ranked 8 (out of 74)

4.1
42 reviews
View profile

Ratings Summary

HT Score

Akia

32 HTScore Icon

Medallia Zingle

19 HTScore Icon

Shiji Reviewpro Reputation

71 HTScore Icon
Popularity

Akia

117 verified reviews

Medallia Zingle

107 verified reviews

Shiji Reviewpro Reputation

42 verified reviews
Likelihood to Recommend

Akia

98%

Medallia Zingle

95%

Shiji Reviewpro Reputation

81%
Ease of Use

Akia

4.9

Medallia Zingle

4.7

Shiji Reviewpro Reputation

4.2
ROI

Akia

4.8

Medallia Zingle

4.5

Shiji Reviewpro Reputation

3.7
Implementation

Akia

4.7

Medallia Zingle

4.6

Shiji Reviewpro Reputation

3.9
Customer Support

Akia

4.9

Verified Customer Support

Medallia Zingle

4.6

Verified Customer Support

Shiji Reviewpro Reputation

3.8

Verified Customer Support

Certificate of Excellence

Akia

Medallia Zingle

Shiji Reviewpro Reputation

Features

Unified Inbox

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Multi-Channel

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Automation

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upselling & Ancillaries

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Task & Request Management

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Akia

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Medallia Zingle

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Shiji Reviewpro Reputation

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Akia
vs.
Zingle
vs.
Shiji Group

Customers

Top 3 Segments

Akia

Boutiques - 23%
Resorts - 13%
Vacation Rentals & Villas - 12%

Medallia Zingle

Resorts - 38%
Branded Hotels - 10%
Boutiques - 9%

Shiji Reviewpro Reputation

Resorts - 21%
Other - 10%
Branded Hotels - 10%
Featured clients
-

Shiji Reviewpro Reputation

Shiji Group doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Akia Average Akia

Pricing Available By Request

Zingle has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Shiji Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Akia

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Medallia Zingle

Pricing Available By Request
Zingle has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Shiji Reviewpro Reputation

Pricing Available By Request
Shiji Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Akia
vs.
Zingle
vs.
Shiji Group

What Customers Are Saying

Most Recent Review

Akia

Akia makes it very easy to communicate with guests and collect feedback. A few clicks and done. Great software and highly recommend.

Owner

Medallia Zingle

Pays for itself!

President

Shiji Reviewpro Reputation

Lucy Chatbot

Guest relation manager from Castagneto Carducci (Italy)
Most Positive Review

Akia

So easy!

Sales & Events Manager

Medallia Zingle

Ultra-Luxury Branded Resort Review of Zingle

Guest Experience Representative

Shiji Reviewpro Reputation

Excellent partner, please continue like that!

Rooms Division Manager
Most Critical

Akia

Seamless Guest Servicing and Messaging

Property manager

Medallia Zingle

Zingle is a great tool for communication, but needs more work on personalization (AI) and standardization

Front desk / Concierge from San Diego (United States)

Shiji Reviewpro Reputation

Review of Shiji

Front Office Manager from Sydney (Australia)
References

Akia

Sandra Miller
Director of Sales and Marketing Glen Ivy Hot Springs

We currently require our guests to fill out a Health Screening Questionnaire during registration via text before ar...

-

Shiji Reviewpro Reputation

Shiji Group doesn’t have any references available

General Info