Amadeus – Guest Management Solutions vs. Hapi Guest:
Which Is Right for You?

The Decision

Choosing between Amadeus Guest Management Solutions and Hapi Guest hinges on your hotel's specific needs in guest engagement and system integration. While both aim to improve guest relationships, they approach it differently: Amadeus offers a comprehensive marketing and loyalty suite, whereas Hapi focuses on seamless system interoperability. Your decision should be grounded in whether your hotel prioritizes marketing automation or integration flexibility.

Both products serve the hotel CRM and email marketing space but diverge significantly in their core strengths. Amadeus’s extensive feature set and global reach contrast with Hapi’s nimble, integration-centric approach. Which aligns better with your hotel’s operational priorities?

Is Amadeus or Hapi Better for Hotels?

Amadeus Guest Management Solutions is a robust platform with a strong focus on guest marketing, loyalty, and automation, aiming to boost revenue through targeted communications. Hapi Guest, however, excels at connecting disparate hotel systems like PMS, CRM, POS, and Spa, creating a unified data view for better operational insights.

Amadeus boasts a higher overall rating at 4/5 from 13 reviews, but Hapi has a higher score at 4.8/5 based on 60 reviews, most recent in the last six months. Hapi also enjoys a 96% likelihood to recommend, compared to Amadeus’s 79%. Given the more recent and numerous reviews for Hapi, it’s clearer which product has stronger user confidence currently.

Would you prefer a platform focused on marketing automation and guest engagement, or one emphasizing system integration and operational efficiency?

Hapi Guest vs Amadeus: Which Should Your Hotel Choose?

If your hotel needs an integrated guest data platform that simplifies connectivity across multiple operational systems, Hapi Guest is the better fit. Its core strength lies in reducing costs and deployment time by offering over 66 verified integrations, including popular PMS and CRM systems, with a focus on seamless interoperability.

Conversely, if your team requires a full-fledged marketing automation suite, customer feedback modules, and tools to foster guest loyalty, Amadeus’s comprehensive offering with 104 verified partners and specialized features like segmentation and email marketing make it the superior choice.

For hotels with a focus on operational agility and data consolidation, Hapi offers quick deployment and robust integration, while Amadeus suits hotels aiming to enhance guest communications and loyalty programs. Which set of priorities aligns with your hotel’s strategic goals?

Is Amadeus or Hapi Easier to Use?

Hapi’s user experience scores significantly higher at 4.64/5, supported by a 4.67/5 onboarding rating and numerous positive reviews praising its intuitive interface and fast deployment. Users describe Hapi as straightforward, with “seamless integrations” and “quick setup,” making staff adoption easier.

Amadeus, on the other hand, has a lower ease of use score of 3.38/5, with reviews pointing out that its reporting tools and email HTML editor can be challenging. Support and onboarding are perceived as less responsive, with some users citing slower technical responses.

Edge: Hapi.

Which Has Better Features: Amadeus or Hapi?

Amadeus offers 21 shared features plus three exclusive to it, including segmentation, marketing automation, and a guest feedback module. These tools enable personalized guest communications and detailed analytics, which are vital for driving loyalty.

Hapi provides 21 shared features alongside nine unique capabilities, such as data migration, GDPR and CCPA compliance, template importing, and attribute-based segmentation. Its features are designed to enhance data control, security, and marketing precision.

While both have robust feature sets, Amadeus’s focus on guest engagement tools and loyalty modules give it an edge for hotels prioritizing marketing automation. Conversely, Hapi’s advanced data management and compliance features cater to hotels seeking operational flexibility and security.

Edge: Hapi.

Which Has Better Customer Support: Amadeus or Hapi?

Hapi’s support ratings are notably higher, with a 4.83/5 score and reviews describing their team as “knowledgeable,” “responsive,” and “a true partner.” Many praise the smooth onboarding process and ongoing support.

Amadeus’s support score is 3.58/5, with some reviews indicating slower response times and room for improvement. While its support team is described as “professional,” users report less consistency in assistance quality.

Edge: Hapi.

Which Has More Integrations: Amadeus or Hapi?

Amadeus boasts 104 verified partners, including major global vendors like Priority Software, RevControl, and HotelTime, offering broad connectivity for large hotel chains and complex setups. Shared integrations include popular platforms like GuestRevu and Cendyn.

Hapi provides 66 verified partners, with key integrations including Salesforce, Volo, and Otelier. Its focus remains on connecting PMS and operational systems efficiently, though it has fewer total integrations.

For hotels needing extensive connectivity, Amadeus’s broader partner network offers more options. But for rapid deployment and essential integrations, Hapi’s ecosystem is sufficient.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Hapi?

Hapi enjoys a significantly higher user rating at 4.8/5 from 60 reviews, with recent feedback emphasizing its ease of use and support. Its users range from small boutique hotels to large resorts, with many praising its quick deployment and customer-centric approach.

Amadeus holds a 4/5 rating from 13 reviews, with some users appreciating its reliability but criticizing its interface and reporting tools. The limited recent reviews make it harder to gauge current sentiment, but overall user confidence appears lower than Hapi’s.

Given the volume and recency of reviews, Hapi’s higher ratings indicate a more positive and current user experience.

Edge: Hapi.

How Much Do Amadeus and Hapi Cost?

Amadeus does not publicly list its pricing, indicating a customized quote based on hotel size and needs. It typically involves higher implementation costs, suitable for larger hotel chains or enterprises.

Hapi charges a flat $1,400 monthly fee, with no additional implementation or setup fees. Its transparent pricing model makes it easier for hotels of various sizes to budget.

If budget predictability and transparent pricing are priorities, Hapi provides better clarity. For larger hotels with complex needs, cost structures may favor Amadeus’s customized approach.

What Type of Hotel Should Use Amadeus?

• Hotels that want robust marketing automation and guest loyalty tools to drive repeat business.
• Properties with a focus on detailed analytics and customer feedback modules.
• Hotels that operate across multiple regions, benefiting from Amadeus’s global presence.
• Larger hotels or chains seeking a comprehensive, all-in-one guest management platform.
• Teams that prioritize integrated communication channels and targeted marketing campaigns.

Not ideal if your hotel primarily needs system integrations or a lightweight CRM solution.

What Type of Hotel Should Use Hapi?

• Hotels seeking quick deployment and seamless integration with existing PMS and operational systems.
• Properties that want a unified guest profile for better marketing and operational insights.
• Hotels with limited IT resources, favoring a platform that simplifies data access and control.
• Hotels focused on compliance, security, and data management, leveraging Hapi’s GDPR and CCPA features.
• Teams that need a flexible, adaptable system for future system expansions.

Not ideal if your hotel requires extensive marketing automation or is in a market that demands a broader set of native features.

The Bottom Line for Hotels

Amadeus offers a comprehensive solution ideal for large, global hotels prioritizing guest loyalty, detailed analytics, and extensive integrations. Its advanced marketing automation and feedback modules help create personalized experiences that foster loyalty and repeat visits.

Hapi excels at system integration, quick deployment, and data security, making it perfect for hotels that need to unify disparate systems rapidly and cost-effectively. Its high user satisfaction and ease of use make it a smart choice for properties seeking operational agility and seamless connectivity.

If your hotel’s focus is on engaging guests through targeted marketing and loyalty programs, Amadeus is the clear choice. But if you need fast, reliable integrations with a user-friendly interface, Hapi provides a compelling, highly-rated alternative.