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Amadeus – Guest Management Solutions
4.2 (11 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Amadeus – Guest Management Solutions
Unranked in Hotel CRM & Email Marketing
Personalize guest communications, increase hotel guest loyalty and drive repeat business. A 360° solution that boosts hotel guest engagement at every touchpoint.
85% recommended by 177 hotels
What is Amadeus?
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Amadeus – Guest Management is a robust guest management system designed to enhance hotel operations and guest engagement. It goes beyond traditional CRM functionalities by offering an integrated suite of marketing automation tools. This powerful platform enables hotels to identify their guests and prospects, personalize communications, and deliver targeted messaging at the right moments. Through its seamless customization options, hotels can engage guests before, during, and after their stay, thereby driving loyalty and repeat business. By maximizing the value of guest data, Amadeus – Guest Management continuously boosts revenue and enhances guest experiences, fitting smoothly into existing hotel operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Amadeus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Amadeus Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Amadeus Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Amadeus
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Amadeus's Provided Description:
"Amadeus' Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive suite of marketing automation and guest loyalty tools to engage your hotel guests, create repeat guests and drive incremental revenue. Target guests with the right message at the right time, even as their behaviors change. Seamlessly personalize and customize your communications before, during and after their stay. Maximize the value of your guest data to continuously drive revenue and engagement for your hotel."
FAQs
Amadeus doesn’t have any screenshots available
Amadeus – Guest Management Solutions Alternatives
Not sure if Amadeus is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:
Capabilities
Recover Abandoned Bookings with Cart Abandonment
Recover Abandoned Bookings with Cart Abandonment
Automated email follow-ups to recover lost bookings of guests who abandon the booking process.
Personalize Loyalty Programs to Develop Guest Relationships
Personalize Loyalty Programs to Develop Guest Relationships
Encourage repeat stays and recognize returning guests with personalized loyalty programs. We offer a variety of loyalty models with a flexible and powerful out-of-the-box solution for hotels to build a program their way.
Send Surveys and Automate Follow-ups
Send Surveys and Automate Follow-ups
Surveys and forms that let you measure and improve the guest experience. Send custom surveys at various touchpoints of the stay. A pre-arrival or preferences survey, arrival or check-in survey, and customize post-trip or cancellation surveys. All surveys can be equipped with an automated follow-up to increase submission rates.
Email Marketing with Detailed Data Segmentation
Email Marketing with Detailed Data Segmentation
Build high-performing, responsive emails across all email clients with drag and drop editing for greater efficiency and speed. Personalize emails based on data from the guest profile. Send targeted campaigns by segmenting guest or prospect data alongside general and hospitality-specific criteria.
Automate Campaign or Survey Follow-Ups
Automate Campaign or Survey Follow-Ups
Create and automate repetitive tasks such as survey or campaign follow-up/reminder emails. Build a comprehensive email marketing campaign or post stay survey drip to automate emails that send frequently. (Examples: Post stay survey and rebook, marketing follow-up to resend an unopened campaign, OTA win-back, anniversary of stay, and more).
Optimize Distribution for Marketing Campaigns
Optimize Distribution for Marketing Campaigns
Take the guesswork out of scheduling your marketing emails. Campaign Advisor uses proprietary data and machine learning algorithms to make your campaigns more successful.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Amadeus Reviews Summary
Ease of Use
3.5/5
Customer Support
3.7/5
ROI
3.6/5
Implementation
3.4/5
Recommended by
Achievements
This vendor's trending score is rising, Amadeus – Guest Management Solutions is the #6 most trending product in the Hotel CRM & Email Marketing category (out of 72) and the #225 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Amadeus Pricing
Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Amadeus to Top Alternatives
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The only #realCRM. dailypoint™ is the leading Data Management & CRM platform for demanding hotels and hotel groups.
Want to find out if Amadeus is the best fit for your hotel?
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Hotelier Rating
Looking for specific info?
10
Excellent Follow up and presentation
General Manager from 75-99 room City Center Hotel in Lagos (Nigeria)
Verified
1 months ago
Availability Consistently demonstrates strong presentation skills—appreciate the availability and engagement Demonstrates excellent presentation skills with clarity, confidence, and engagement. Always available and willing to contribute meaningfully during key discussions.
Nigeria
Nigeria
General Manager
Large Hotel
9
Outstanding professionalism and deep expertise across digital marketing solutions
Marketing Manager from 100 to 199 room Luxury Hotel in Marbella (Spain)
Verified
3 months ago
What I appreciate the most is the ability to develop a complete 360° strategy with Amadeus. Working with them across all digital marketing competencies allows us to create strong synergies, maximize available resources, and ultimately achieve higher performance and more impactful results.
Spain
Spain
Marketing Manager
Large Hotel
8
I have enjoyed working with Trina, she's been very helpful in keeping me organized.
VP of Commercial Strategy from 100 to 199 room Bed & Breakfast & Inn in Milwaukee (United States of America)
Verified
3 months ago
Response time is wonderful with Trina, when I need a new subscription to Agency or Demand she's on top of it. Along with updating our hotel's incorrect information.
United States of America
United States of America
VP of Commercial Strategy
Large Hotel
0
Lousy experience
Digital Marketing Manager from 50-74 room Bed & Breakfast & Inn in Mexico City (Mexico)
Verified
4 years ago
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
Mexico
Mexico
Digital Marketing Manager
Mid-Sized Hotel
10
One of the Best Technologies
DOMS from 200 to 499 room Resort in Iztapa (Guatemala)
Verified
4 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Guatemala
Guatemala
DOMS
X-Large Hotel
8
Our marketing reach and knowledge of our guest/audience behavior has grown substantially
Revenue Admin from 200 to 499 room City Center Hotel in San Antonio (United States of America)
Verified
7 years ago
TravelClick's GMS is very much worth the effort of learning how to navigate the system. With this powerful database, our marketing reach and knowledge of our guest/audience behavior has grown substantially.
United States of America
United States of America
Revenue Admin
X-Large Hotel
10
Excellent product and tools
Director of Revenue from 200 to 499 room Branded Hotel in Antwerp (Belgium)
Verified
7 years ago
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
Belgium
Belgium
Director of Revenue
X-Large Hotel
9
Swiss Digital Marketing Manager Review of TravelClick
Digital Marketing Manager from 100 to 199 room Airport/Conference Hotel in Basel (Switzerland)
Verified
7 years ago
Digital Marketing Agencies will be number one
Agency 360 and Rate 360 follow
Switzerland
Switzerland
Digital Marketing Manager
Large Hotel
8
Agency 360 provides you with the perfect target
Sales and Marketing from 200 to 499 room Bed & Breakfast & Inn in Isla Verde (Caribbean)
Verified
7 years ago
Agency 360 provides you with the perfect target, also let you know about competition and positioning.
CRS need to have more bilingual staff, its a problem.
Rate 360, Is very effective
Great products, looking forward to our new website
Caribbean
Caribbean
Sales and Marketing
X-Large Hotel
4
TravelClick as an email provider is not the best choice
Director of Marketing from 100 to 199 room Branded Hotel in Sunnyvale (United States of America)
Verified
8 years ago
The widget is easy to use and photos are simple to add. Sending emails are pretty seamless once the list is loaded.
United States of America
United States of America
Director of Marketing
Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
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Support
Unverified
Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
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