Ranked #13 out of 46 in Hotel CRM & Email Marketing
Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreCompetition for hotel guests is more intense than ever. Understanding who your guests and prospects are and personalizing your communications with them dramatically improves your ability to build loyalty and drive repeat business – and edge out your competitors. Amadeus' Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive su...
Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...
78% recommend
Marketing & Social Media Manager from Other in Auburn (United States)
I like that they link with our guest services system which provides detailed reservation information. Having this information allows us to target guests with specific information which results in higher open rates for ou...
Sales and Marketing from Other
Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, looking forward t...
Digital Marketing Manager from Airport/ conference
Digital Marketing Agencies will be number one Agency 360 and Rate 360 follow
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This vendor is 92% below the category average..
This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.
Dec 17, 2018
Director of Revenue from Airport/ conference in Antwerpen (Belgium)
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
Currently minor improvements only as there is an ongoing innovation and implementation plan scheduled.
Dec 17, 2018
Revenue Admin in San Antonio (United States)
TravelClick's GMS is very much worth the effort of learning how to navigate the system. With this powerful database, our marketing reach and knowledge of our guest/audience behavior has grown substantiall...
The Email HTML editor is a bit obtuse and makes creative design decisions more difficult to execute than industry standard email marketing options.
Dec 06, 2018
Digital Marketing Manager from Airport/ conference in Basel (Switzerland)
Digital Marketing Agencies will be number one Agency 360 and Rate 360 follow
GMS needs definetly to be improved and become more user friendly. Hope to see the updates coming soon.
Nov 29, 2018
Sales and Marketing from Other in Carolina (Puerto Rico)
Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, l...
Again CRS needs bilingual staff they don't have enough, that is a problem for our property. I love the team, but please try to keep the people in place, When you start to know your reps, they get change...
Feb 13, 2018
Director of Marketing from Extended Stay in Sunnyvale (United States)
The widget is easy to use and photos are simple to add. Sending emails are pretty seamless once the list is loaded.
The templates aren't modern or clean to use. The reporting is not user friendly. It is very difficult to figure out how top pull reports and collect actionable data and results. They should have automatic...
May 17, 2017
Marketing & Social Media Manager from Other in Auburn (United States)
I like that they link with our guest services system which provides detailed reservation information. Having this information allows us to target guests with specific information which results in higher o...
We have corporate restrictions on our account so I do not have as much freedom with editing our templates. It can get frustrating if you accidently delete a content box and are unable to add one back in w...
Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Planning for Hospitality Recovery – Revenue Management
The Hotelier's Guide to Loyalty
An innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
OPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
Enterprise Mobile Platform, Mobile Application Development, and Hotel Guest Service
Director of Marketing from Extended Stay in Sunnyvale (United States)
The widget is easy to use and photos are simple to add. Sending emails are pretty seamless once the list is loaded.