Amadeus – Guest Management

Ranked 20 (out of 58) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Increase hotel guest loyalty and drive repeat business.

Ratings Snapshot

Certificate of Excellence
Read 8 reviews
81%
Recommend
HTR Score icon
HT SCORE
52 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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In the last 18-months hoteliers who reviewed Amadeus – Guest Management were less than 70% likely to recommend the product which is impacting their HT Score.

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Amadeus – Guest Management has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #20 out of 58 in Hotel CRM & Email Marketing

Ease of Use
3.4/5
ROI
3.6/5
Implementation
3.5/5
Customer Support
3.6/5
Verified Customer Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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    100%
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  • Branded Hotels Leader: BookingWhizz
    0%
    1 verified reviews
  • Luxury Hotels 1 verified reviews
    0%
    1 verified reviews

Amadeus – Guest Management Overview

Top Alternative: Revinate (Marketing)

Amadeus – Guest Management Overview

Competition for hotel guests is more intense than ever. Understanding who your guests and prospects are and personalizing your communications with them dramatically improves your ability to build loyalty and drive repeat business – and edge out your competitors. Amadeus' Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive su...

About Amadeus

Founded in 1987 | Headquarters in Madrid Spain | 14190 employees

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...

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Integrates with

  • Property Management Systems
  • Hotel CRM & Email Marketing
  • Hotel Management Software
Browse integrations (11 verified)

Pros & Cons

Like 81% recommend

Revenue Admin

TravelClick's GMS is very much worth the effort of learning how to navigate the system. With this powerful database, our marketing reach and knowledge of our guest/audience behavior has grown substantially.

Sales and Marketing

Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, looking forward t...

Director of Marketing in Sunnyvale (United States)

The widget is easy to use and photos are simple to add. Sending emails are pretty seamless once the list is loaded.

Sales and Marketing

Again CRS needs bilingual staff they don't have enough, that is a problem for our property. I love the team, but please try to keep the people in place, When you start to know your reps, they get change and you have to...

Digital Marketing Manager

Poor customer service, usability, effectiveness in profile merge, integration cost, time and quality of responses from customer service, the honorability of staff,

Director of Marketing in Sunnyvale (United States)

The templates aren't modern or clean to use. The reporting is not user friendly. It is very difficult to figure out how top pull reports and collect actionable data and results. They should have automatic reports.

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Expert Q&A and Partner Recommendations

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Amadeus hasn’t been recommended by any experts or partners yet

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Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Puerto Rico
  • Switzerland
  • Belgium
  • Guatemala
  • Mexico

8 Verified Amadeus Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 98% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.

March 28, 2022

Amadeus – Guest Management Review: Lousy experience

Digital Marketing Manager from Luxury Hotels in Ciudad de México (Mexico)

Recommend 0/10
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What do you like most?

the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.

What do you dislike or think could be improved?

Poor customer service, usability, effectiveness in profile merge, integration cost, time and quality of responses from customer service, the honorability of staff,

Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1

September 09, 2021

Amadeus – Guest Management Review: One of the Best Technologies

DOMS from Resorts in (Guatemala)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including me...

What do you dislike or think could be improved?

Develop all new features to all modules like call center, better integration with payment gateways, faster response time from technical support system

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 17, 2018

Amadeus – Guest Management Review: Excellent product and tools

Director of Revenue from Airport/Conference Hotels in Antwerpen (Belgium)

Recommend 10/10
Full blue star
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What do you like most?

All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.

What do you dislike or think could be improved?

Currently minor improvements only as there is an ongoing innovation and implementation plan scheduled.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

December 17, 2018

Amadeus – Guest Management Review: Our marketing reach and knowledge of our guest/audience behavior has grown substantially

Revenue Admin from City Center Hotels in San Antonio (United States of America)

Recommend 8/10
Full blue star
Full blue star
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What do you like most?

TravelClick's GMS is very much worth the effort of learning how to navigate the system. With this powerful database, our marketing reach and knowledge of our guest/audience behavior has grown substantiall...

What do you dislike or think could be improved?

The Email HTML editor is a bit obtuse and makes creative design decisions more difficult to execute than industry standard email marketing options.

Customer Support
4.5
Ease of Use
4
Value for money
4
Implementation
4

December 06, 2018

Amadeus – Guest Management Review: Swiss Digital Marketing Manager Review of TravelClick

Digital Marketing Manager from Other in Basel (Switzerland)

Recommend 9/10
Full blue star
Full blue star
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Full blue star
Half blue star

What do you like most?

Digital Marketing Agencies will be number one Agency 360 and Rate 360 follow

What do you dislike or think could be improved?

GMS needs definetly to be improved and become more user friendly. Hope to see the updates coming soon.

Customer Support
4.5
Ease of Use
3.5
Value for money
4
Implementation
4

November 29, 2018

Amadeus – Guest Management Review: Agency 360 provides you with the perfect target

Sales and Marketing from Other in Carolina (Puerto Rico)

Recommend 8/10
Full blue star
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What do you like most?

Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, l...

What do you dislike or think could be improved?

Again CRS needs bilingual staff they don't have enough, that is a problem for our property. I love the team, but please try to keep the people in place, When you start to know your reps, they get change...

Customer Support
3.5
Ease of Use
3
Value for money
3.5
Implementation
4.5

Pricing

Profile empty

Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Amadeus – Guest Management Integrations

View all (11 Amadeus Integrations)