Amadeus – Guest Management

Ranked 10 (out of 47) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Increase hotel guest loyalty and drive repeat business.

Ratings Snapshot

Certificate of Excellence
Read 7 reviews
81%
Recommend
HTR Score icon
HT SCORE
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 47 in Hotel CRM & Email Marketing

Ease of Use
3.7/5
ROI
4.0/5
Implementation
3.9/5
Customer Support
3.9/5
Verified Customer Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Airport/ conference 2 verified reviews
    95%
  • Extended Stay 1 verified reviews
    40%
  • Resort 1 verified reviews
    100%

Amadeus – Guest Management Overview

Amadeus – Guest Management Overview

Competition for hotel guests is more intense than ever. Understanding who your guests and prospects are and personalizing your communications with them dramatically improves your ability to build loyalty and drive repeat business – and edge out your competitors. Amadeus' Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive su...

About Amadeus View website

Founded in 1987 | Headquarters in Madrid Spain | 14190 employees

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...

Other Products by Amadeus

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Integrates with

  • Central Reservations Systems
  • Hotel CRM & Email Marketing
  • Upselling Software
Browse integrations (11 verified)

What customers love about Amadeus – Guest Management

Like 81% recommend

Director of Marketing from Extended Stay in Sunnyvale (United States)

The widget is easy to use and photos are simple to add. Sending emails are pretty seamless once the list is loaded.

Marketing & Social Media Manager from Other in Auburn (United States)

I like that they link with our guest services system which provides detailed reservation information. Having this information allows us to target guests with specific information which results in higher open rates for ou...

Sales and Marketing from Other

Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, looking forward t...

Digital Marketing Manager from Airport/ conference

Digital Marketing Agencies will be number one Agency 360 and Rate 360 follow

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Expert Q&A and Partner Recommendations

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Features

  • Centralized multi-hotel/multi-brand solution
  • Centralized data warehouse
  • Guest profiles
  • Personalized one-to-communication
  • WYSIWYG - HTML Editor
  • Template Editor
  • A/B Testing
  • Segmentation
  • Marketing Automation
  • Guest Feedback Module (comment cards/reviews)
  • Open API

Clients & references

References & testimonials

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Amadeus doesn’t have any references available

Featured partners

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Amadeus doesn’t have any featured partners

Case studies

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Awards & Certifications

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Amadeus doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Puerto Rico
  • Switzerland
  • Belgium
  • Guatemala

7 Verified Amadeus Reviews

Likelihood to Recommend
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September 09, 2021

Amadeus – Guest Management Review: One of the Best Technologies

DOMS from Resort in (Guatemala)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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Full blue star

What do you like most?

Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including me...

What do you dislike or think could be improved?

Develop all new features to all modules like call center, better integration with payment gateways, faster response time from technical support system

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 17, 2018

Amadeus – Guest Management Review: Excellent product and tools

Director of Revenue from Airport/ conference in Antwerpen (Belgium)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.

What do you dislike or think could be improved?

Currently minor improvements only as there is an ongoing innovation and implementation plan scheduled.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

December 17, 2018

Amadeus – Guest Management Review: Our marketing reach and knowledge of our guest/audience behavior has grown substantially

Revenue Admin in San Antonio (United States)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

TravelClick's GMS is very much worth the effort of learning how to navigate the system. With this powerful database, our marketing reach and knowledge of our guest/audience behavior has grown substantiall...

What do you dislike or think could be improved?

The Email HTML editor is a bit obtuse and makes creative design decisions more difficult to execute than industry standard email marketing options.

Customer Support
4.5
Ease of Use
4
Value for money
4
Implementation
4

December 06, 2018

Amadeus – Guest Management Review: Swiss Digital Marketing Manager Review of TravelClick

Digital Marketing Manager from Airport/ conference in Basel (Switzerland)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Digital Marketing Agencies will be number one Agency 360 and Rate 360 follow

What do you dislike or think could be improved?

GMS needs definetly to be improved and become more user friendly. Hope to see the updates coming soon.

Customer Support
4.5
Ease of Use
3.5
Value for money
4
Implementation
4

November 29, 2018

Amadeus – Guest Management Review: Agency 360 provides you with the perfect target

Sales and Marketing from Other in Carolina (Puerto Rico)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, l...

What do you dislike or think could be improved?

Again CRS needs bilingual staff they don't have enough, that is a problem for our property. I love the team, but please try to keep the people in place, When you start to know your reps, they get change...

Customer Support
3.5
Ease of Use
3
Value for money
3.5
Implementation
4.5

February 13, 2018

Amadeus – Guest Management Review: TravelClick as an email provider is not the best choice

Director of Marketing from Extended Stay in Sunnyvale (United States)

Recommend 4/10
Full blue star
Full blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

The widget is easy to use and photos are simple to add. Sending emails are pretty seamless once the list is loaded.

What do you dislike or think could be improved?

The templates aren't modern or clean to use. The reporting is not user friendly. It is very difficult to figure out how top pull reports and collect actionable data and results. They should have automatic...

Customer Support
1
Ease of Use
2
Value for money
3
Implementation
1

Pricing

Profile empty

Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Amadeus – Guest Management Integrations

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