Planning for Hospitality Recovery – Revenue Management
Ratings Snapshot
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Ranked #18 out of 53 in Hotel CRM & Email Marketing
Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreAmadeus – Guest Management Overview
Amadeus – Guest Management Overview
Competition for hotel guests is more intense than ever. Understanding who your guests and prospects are and personalizing your communications with them dramatically improves your ability to build loyalty and drive repeat business – and edge out your competitors. Amadeus' Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive su...
About Amadeus View website
Founded in 1987 | Headquarters in Madrid Spain | 14190 employeesAmadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...
Other Products by Amadeus
Integrates with
- Property Management Systems
- Hotel CRM & Email Marketing
- Hotel Management Software
What customers love about Amadeus – Guest Management
Marketing & Social Media Manager from Other in Auburn (United States)
I like that they link with our guest services system which provides detailed reservation information. Having this information allows us to target guests with specific information which results in higher open rates for ou...
Sales and Marketing from Other
Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, looking forward t...
Digital Marketing Manager from Other
Digital Marketing Agencies will be number one Agency 360 and Rate 360 follow
Expert Q&A and Partner Recommendations
Amadeus hasn’t been recommended by any experts or partners yet
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Clients & references
References & testimonials
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Featured partners
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Case studies

- Penta Hotels Case Study
- Unknown hotel type

- Stoney Creek Hotels Case Study
- Unknown hotel type
Awards & Certifications
Amadeus doesn’t have any awards or certifications
Active Markets
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Mexico
- Puerto Rico
- Switzerland
- Belgium
- Guatemala
March 28, 2022
Amadeus – Guest Management Review: Lousy experience
Digital Marketing Manager from Branded Hotels in Ciudad de México (Mexico)
What do you like most?
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
What do you dislike or think could be improved?
Poor customer service, usability, effectiveness in profile merge, integration cost, time and quality of responses from customer service, the honorability of staff,
September 09, 2021
Amadeus – Guest Management Review: One of the Best Technologies
DOMS from Resorts in (Guatemala)
What do you like most?
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including me...
What do you dislike or think could be improved?
Develop all new features to all modules like call center, better integration with payment gateways, faster response time from technical support system
December 17, 2018
Amadeus – Guest Management Review: Excellent product and tools
Director of Revenue from Airport/Conference Hotels in Antwerpen (Belgium)
What do you like most?
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
What do you dislike or think could be improved?
Currently minor improvements only as there is an ongoing innovation and implementation plan scheduled.
December 17, 2018
Amadeus – Guest Management Review: Our marketing reach and knowledge of our guest/audience behavior has grown substantially
Revenue Admin in San Antonio (United States of America)
What do you like most?
TravelClick's GMS is very much worth the effort of learning how to navigate the system. With this powerful database, our marketing reach and knowledge of our guest/audience behavior has grown substantiall...
What do you dislike or think could be improved?
The Email HTML editor is a bit obtuse and makes creative design decisions more difficult to execute than industry standard email marketing options.
December 06, 2018
Amadeus – Guest Management Review: Swiss Digital Marketing Manager Review of TravelClick
Digital Marketing Manager from Other in Basel (Switzerland)
What do you like most?
Digital Marketing Agencies will be number one Agency 360 and Rate 360 follow
What do you dislike or think could be improved?
GMS needs definetly to be improved and become more user friendly. Hope to see the updates coming soon.
November 29, 2018
Amadeus – Guest Management Review: Agency 360 provides you with the perfect target
Sales and Marketing from Other in Carolina (Puerto Rico)
What do you like most?
Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, l...
What do you dislike or think could be improved?
Again CRS needs bilingual staff they don't have enough, that is a problem for our property. I love the team, but please try to keep the people in place, When you start to know your reps, they get change...
Pricing
Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Director of Marketing from Extended Stay & Serviced Apartments in Sunnyvale (United States)
The widget is easy to use and photos are simple to add. Sending emails are pretty seamless once the list is loaded.