Amadeus – Guest Management

4.0 (8 REVIEWS)

HTR Score icon
HT Score  
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Product Banner

Amadeus – Guest Management

4.0 (8 REVIEWS)

Unranked in Hotel CRM & Email Marketing

Increase hotel guest loyalty and drive repeat business.

User avatar image User avatar image User avatar image
More than 50% of Amadeus’s reviews come from United States of America.

Ratings Summary

4.0
Very Good
Ease of Use
3.4/5
Customer Support
3.6/5
ROI
3.6/5
Implementation
3.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Amadeus – Guest Management is the #17 most trending product in the Hotel CRM & Email Marketing category (out of 60) and the #680 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Amadeus – Guest Management
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Competition for hotel guests is more intense than ever. Understanding who your guests and prospects are and personalizing your communications with them dramatically improves your ability to build loyalty and drive repeat business – and edge out your competitors. Amadeus' Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive suite of marketing automation tools to engage your hotel guests and drive incremental revenue. Target guests with the right message at the right time, even as their behaviors change, and seamlessly customize your outreach before, during and after their stay. Maximize the value of your guest data to continuously drive revenue and engagement for your hotel.

profile-empty-state.svg

Amadeus doesn’t have any screenshots available

Capabilities

profile-empty-state.svg

Amadeus doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Pricing

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

0

Success Stories

23

References

2

Featured Customers

Success Stories

profile-empty-state.svg

Amadeus doesn’t have any case studies available

Popularity by Segment

Size

4 | X-Small (1-9 room)

4 | Small (10-24 room)

12 | Medium (25-74 room)

58 | Large (75-199 room)

59 | X-Large (200+ room)

Country

112 | United States of America

11 | Mexico

6 | India

5 | Australia

5 | Thailand

5 | United Arab Emirates

4 | Canada

4 | Switzerland

4 | Philippines

3 | United Kingdom

3 | Netherlands

2 | Spain

2 | Belgium

2 | Poland

2 | Saudi Arabia

2 | Guatemala

2 | Belize

1 | Ireland

1 | Greece

1 | Pakistan

1 | Tunisia

1 | Mauritius

1 | Indonesia

1 | Morocco

1 | Venezuela

1 | Bahamas

1 | Japan

1 | Kenya

1 | Ethiopia

1 | Italy

1 | Cambodia

1 | Germany

1 | Romania

1 | Hong Kong

1 | Qatar

1 | China

1 | Puerto Rico

1 | Honduras

1 | Turkey

1 | Malta

1 | Czech Republic

Type

78 | Luxury Hotels

57 | Branded Hotels

31 | City Center Hotels

25 | Resorts

21 | Boutiques

19 | Airport/Conference Hotels

12 | Bed & Breakfast & Inns

9 | Hostels

9 | Limited Service & Budget Hotels

7 | Motels

5 | Extended Stay & Serviced Apartments

3 | Casinos

2 | Vacation Rentals & Villas

1 | RV Parks & Campgrounds

Region

127 | North America

23 | Europe

20 | Asia Pacific

10 | Middle East

5 | Oceania

5 | Africa

4 | South America

4 | Central America

Category

88 | Booking Engine

55 | Rate Shopping & Market Intelligence

46 | Hotel Reservations Systems

39 | Event Management Software

34 | Business Intelligence

31 | Staff Collaboration Tools

18 | Digital Marketing Agencies

8 | Hotel CRM & Email Marketing

6 | RFPs & Proposal Management Software

3 | Housekeeping Software

2 | Property Management Systems

More Products by Amadeus

https://ucarecdn.com/0ba5eb82-f7f6-4f27-90bc-3057ff89e6ed/-/crop/763x764/2,0/-/preview/
https://ucarecdn.com/5f44e59c-285a-4727-a76c-fc8ee220fe08/-/crop/1504x939/0,0/-/preview/
https://ucarecdn.com/0ba5eb82-f7f6-4f27-90bc-3057ff89e6ed/-/crop/763x764/2,0/-/preview/
https://ucarecdn.com/0ba5eb82-f7f6-4f27-90bc-3057ff89e6ed/-/crop/763x764/2,0/-/preview/
https://ucarecdn.com/ccc138ac-f514-4d21-95e1-a96d132fe506/-/crop/1500x936/0,0/-/preview/
/uploads/2017/11/HotSOS1-1024x564.jpg
https://ucarecdn.com/2b007231-ee36-4b3c-9c65-973013067ae1/-/crop/949x594/0,41/-/preview/
https://ucarecdn.com/0ba5eb82-f7f6-4f27-90bc-3057ff89e6ed/-/crop/763x764/2,0/-/preview/
https://ucarecdn.com/0ba5eb82-f7f6-4f27-90bc-3057ff89e6ed/-/crop/763x764/2,0/-/preview/
/uploads/2017/11/HotSOSHousekeeping2.jpg
/uploads/2017/11/Diagramming1.jpg
/uploads/2017/11/MeetingBroker1.png
https://ucarecdn.com/d32c7bd6-cb5b-4c75-9aab-7a0f0f4325ff/
https://ucarecdn.com/a70e77af-5f16-4ec2-9058-64ac11c6b321/-/crop/1487x930/216,0/-/preview/

Hotelier Rating

Excellent
141
Very Good
43
Average
33
Poor
19
Terrible
8

Property Size

  • X-Small (4)
  • Small (4)
  • Medium (12)
  • Large (58)
  • X-Large (59)

Country

  • United States of America
    United States of America
    (112)
  • Mexico
    Mexico
    (11)
  • India
    India
    (6)
  • Australia
    Australia
    (5)
  • Thailand
    Thailand
    (5)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Canada
    Canada
    (4)
  • Switzerland
    Switzerland
    (4)
  • Philippines
    Philippines
    (4)
  • United Kingdom
    United Kingdom
    (3)
  • Netherlands
    Netherlands
    (3)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • Poland
    Poland
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Guatemala
    Guatemala
    (2)
  • Belize
    Belize
    (2)
  • Ireland
    Ireland
    (1)
  • Greece
    Greece
    (1)
  • Pakistan
    Pakistan
    (1)
  • Tunisia
    Tunisia
    (1)
  • Mauritius
    Mauritius
    (1)
  • Indonesia
    Indonesia
    (1)
  • Morocco
    Morocco
    (1)
  • Venezuela
    Venezuela
    (1)
  • Bahamas
    Bahamas
    (1)
  • Japan
    Japan
    (1)
  • Kenya
    Kenya
    (1)
  • Ethiopia
    Ethiopia
    (1)
  • Italy
    Italy
    (1)
  • Cambodia
    Cambodia
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Qatar
    Qatar
    (1)
  • China
    China
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Honduras
    Honduras
    (1)
  • Turkey
    Turkey
    (1)
  • Malta
    Malta
    (1)
  • Czech Republic
    Czech Republic
    (1)

Region

  • North America
    North America
    (127)
  • Europe
    Europe
    (23)
  • Asia Pacific
    Asia Pacific
    (20)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (10)
  • South America
    South America
    (4)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (5)
0

Lousy experience

Digital Marketing Manager from 500+ room Bed & Breakfast & Inn in Ciudad de México (Mexico)

Verified
2 years ago
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
Country Mexico
Digital Marketing Manager
X-Large Hotel
10

One of the Best Technologies

DOMS from 200 to 499 room Resort in (Guatemala)

Verified
2 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Country Guatemala
DOMS
X-Large Hotel
8

Our marketing reach and knowledge of our guest/audience behavior has grown substantially

Revenue Admin from 200 to 499 room City Center Hotel in San Antonio (United States of America)

Verified
4 years ago
TravelClick's GMS is very much worth the effort of learning how to navigate the system. With this powerful database, our marketing reach and knowledge of our guest/audience behavior has grown substantially.
Country United States of America
Revenue Admin
X-Large Hotel
10

Excellent product and tools

Director of Revenue from 200 to 499 room Airport/Conference Hotel in Antwerpen (Belgium)

Verified
4 years ago
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
Country Belgium
Director of Revenue
X-Large Hotel
9

Swiss Digital Marketing Manager Review of TravelClick

Digital Marketing Manager from 100 to 199 room Airport/Conference Hotel in Basel (Switzerland)

Verified
5 years ago
Digital Marketing Agencies will be number one Agency 360 and Rate 360 follow
Country Switzerland
Digital Marketing Manager
Large Hotel
8

Agency 360 provides you with the perfect target

Sales and Marketing from 200 to 499 room in Carolina (Puerto Rico)

Verified
5 years ago
Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, looking forward to our new website
Country Puerto Rico
Sales and Marketing
X-Large Hotel
4

TravelClick as an email provider is not the best choice

Director of Marketing from 5 to 9 room Extended Stay & Serviced Apartment in Sunnyvale (United States of America)

Verified
5 years ago
The widget is easy to use and photos are simple to add. Sending emails are pretty seamless once the list is loaded.
Country United States of America
Director of Marketing
X-Small Hotel
8

I enjoy using Z-Direct to send out our email marketing because it allows for us to directly target customers based on specific information which results in a higher open rate.

Marketing & Social Media Manager from 200 to 499 room Airport/Conference Hotel in Auburn (United States of America)

Verified
6 years ago
I like that they link with our guest services system which provides detailed reservation information. Having this information allows us to target guests with specific information which results in higher open rates for our emails.
Country United States of America
Marketing & Social Media Manager
X-Large Hotel
  • 1

Recommend empty

It looks like Amadeus is not recommended by any hotels

Check out the top 10 most recommended Amadeus alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.

Question:

What differentiates this product or service from the competition?

Answer:

They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Augusto Guitard Lejarreta Product Owner @ STAY
RecommendationAvatar
Hannah Scott Content Marketing Manager @ INTELITY
RecommendationAvatar
Augusto Guitard Lejarreta Product Owner @ STAY
RecommendationAvatar
Hannah Scott Content Marketing Manager @ INTELITY
Are you a consultant or vendor that recommends Amadeus? Leave a recommendation

Posts

logo

Amadeus

11 months ago

IHG Hotels & Resorts Renews Amadeus’ Business Intelligence Solutions

post image
logo

Amadeus

1 year ago

Amadeus Partners with Hilton on New API to Enable Faster and More Advanced Connectivity

post image
logo

Amadeus

1 year ago

Industry Masters: The Future of Meetings & Events

post image
logo

Amadeus

1 year ago

Global Industry Leaders Express Optimism for the Future of Travel & Events as Group Business Shows Steady Growth

post image
logo

Amadeus

1 year ago

Posadas’ Hospitality Brands Launch New Website Experiences Powered by Amadeus

post image
logo

Amadeus

1 year ago

Preferred Hotels and Resorts Extends Technology Partnership with Amadeus to its Member Properties

post image
logo

Amadeus

1 year ago

TrustedStays and Amadeus Support the Renewal of Business Travel with GDS Partnership

post image
logo

Amadeus

1 year ago

Amadeus Launches the World’s Most Comprehensive Air Traffic Forecast

post image
logo

Amadeus

1 year ago

Flemings Hotels Pens Strategic Technology Partnership with Amadeus

post image
logo

Amadeus

1 year ago

Amadeus Launches New iHotelier® Booking Engine to Enable Increased Conversion and Drive Higher Revenues

post image
logo

Amadeus

1 year ago

Amadeus Launches New Market Forecast Capability to Help Hoteliers Accurately Track Revenue and Manage Costs

post image
logo

Amadeus

1 year ago

Amadeus Expands Partnership with Aimbridge Hospitality with Exclusive Business Intelligence Endorsement

post image
logo

Amadeus

1 year ago

Global Hotel Occupancy Surpasses 2019 Levels for the First Time Since the Pandemic Started

post image
logo

Amadeus

1 year ago

Casa Andina Hoteles Selects Amadeus to Drive Direct Bookings and Deepen Guest Relationships

post image
logo

Amadeus

1 year ago

Amadeus Unveils Five Defining Trends for the US Group Travel and Events Industry in 2022

post image
logo

Amadeus

1 year ago

Sweden’s Historic JA Hotel Karlskrona to Pair Amadeus Property Management with the Amadeus Integrated Booking Suite

post image
logo

Amadeus

1 year ago

Event Hospitality & Entertainment Selects Amadeus’ Agency360® for Strategic Market Insight

post image
logo

Amadeus

1 year ago

Wyndham Teams Up with Amadeus for Business Intelligence Insights

post image
logo

Amadeus

1 year ago

Amadeus Releases New HotSOS Experience Assisting Hotels to Improve Operational Efficiency

post image
logo

Amadeus

2 years ago

Amadeus Announces Agreement with Marriott International to Deploy Transformative, Cloud-Based CRS Solution

post image
logo

Amadeus

2 years ago

Amadeus Selected as Business Intelligence Provider for The Leading Hotels of the World

post image
logo

Amadeus

2 years ago

Amadeus Launches Agency360+ to Expand Hotelier Access to Leisure and Business Travel Insights

post image
logo

Amadeus

2 years ago

Amadeus and Cvent Expand Partnership to Increase Bookings for Small Meetings & Events

post image
logo

Amadeus

2 years ago

Amadeus and Duetto Expand Partnership to Deliver Enhanced Market Insight

post image
logo

Amadeus

2 years ago

Discover the Evolving Traveler's Journey [INFOGRAPHIC]

post image
logo

Amadeus

2 years ago

Global Hotel Occupancy Reaches Two-Thirds of Pre-Pandemic Levels According to New Amadeus Research

post image
logo

Amadeus

2 years ago

The 5 Ingredients of High-Quality Business Intelligence Data

post image
logo

Amadeus

2 years ago

Amadeus Expands Hoteliers’ Access to Historical Market Insight to Complement Forward-Looking Data

post image
logo

Amadeus

2 years ago

3 Ways to Increase Guest Confidence and Rebuild Travel in 2021

post image
logo

Amadeus

2 years ago

Amadeus and Microsoft Form Strategic Partnership to Drive Future Innovation in Travel

post image
logo

Amadeus

2 years ago

Plan the Ultimate 2021 Hotel Marketing Strategy

post image
logo

Amadeus

2 years ago

The Hotelier's Guide to Loyalty

post image
logo

Amadeus

2 years ago

Planning for Hospitality Recovery – Revenue Management

post image
logo

Amadeus

2 years ago

Azalai Hotels Improves Growth and Loyalty Strategies With the Amadeus Integrated Booking Suite

post image
logo

Amadeus

3 years ago

Hilton and Amadeus Renew and Expand Exclusive Business Intelligence Partnership

post image
logo

Amadeus

3 years ago

Accor And Amadeus Announce Strategic Partnership Around Business Intelligence

post image
logo

Amadeus

3 years ago

Sunway Hotels & Resorts Signs 3-Year Agreement With Amadeus To Boost Efficiency And Customer Loyalty

post image

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 1817 hotels

Channel Managers
Actabl

This integration hasn’t been verified by Amadeus yet.

Actabl

93% recommended by 1271 hotels

Scheduling & Labor Management
Lighthouse
Lighthouse

95% recommended by 1099 hotels

Rate Shopping & Market Intelligence
+2 more
Canary Technologies
Canary Technologies

96% recommended by 737 hotels

Contactless Check-in
+2 more
RoomRaccoon

This integration hasn’t been verified by Amadeus yet.

RoomRaccoon

97% recommended by 513 hotels


RateGain

This integration hasn’t been verified by Amadeus yet.

RateGain

93% recommended by 482 hotels

Hotel Rate Parity
Asksuite
Asksuite

98% recommended by 480 hotels

Hotel Chatbots
Oracle Hospitality
Oracle Hospitality

90% recommended by 469 hotels

Property Management Systems
Profitroom
Profitroom

94% recommended by 457 hotels

Hotel CRM & Email Marketing
+3 more
Mews
Mews

91% recommended by 428 hotels

Property Management Systems
+2 more

Support

Unverified

Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon
Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

83%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .