Revinate (Marketing)
Hotel CRM & Email MarketingDeliver personalized campaigns and upsell offers for rooms and amenities through targeted guest segmentation.
Ratings Snapshot
81%
Recommend
#20
Popularity index
HT SCORE
52 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Learn more
In the last 18-months hoteliers who reviewed Amadeus – Guest Management were less than 70% likely to recommend the product which is impacting their HT Score.
Learn more about the HT Score →
Learn more about the HT Score →
Amadeus – Guest Management has fewer than 10 reviews in the past 6-months.
Learn more about review recency →
Learn more about review recency →
Ranked #20 out of 58 in Hotel CRM & Email Marketing
Ease of Use
3.4/5
ROI
3.6/5
Implementation
3.5/5
Customer Support
3.6/5
Verified Customer Support
Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more
Most popular for
Amadeus – Guest Management Overview
Top Alternative: Revinate (Marketing)
Amadeus – Guest Management Overview
Competition for hotel guests is more intense than ever. Understanding who your guests and prospects are and personalizing your communications with them dramatically improves your ability to build loyalty and drive repeat business – and edge out your competitors. Amadeus' Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive su...
About Amadeus
Founded in 1987 | Headquarters in Madrid Spain | 14190 employeesAmadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...
1/1
Integrates with
- Property Management Systems
- Hotel CRM & Email Marketing
- Hotel Management Software
Need a custom integration?
Pros & Cons
81% recommend
Sales and Marketing
Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, looking forward t...
Director of Marketing in Sunnyvale (United States)
The widget is easy to use and photos are simple to add. Sending emails are pretty seamless once the list is loaded.
Sales and Marketing
Again CRS needs bilingual staff they don't have enough, that is a problem for our property. I love the team, but please try to keep the people in place, When you start to know your reps, they get change and you have to...
Digital Marketing Manager
Poor customer service, usability, effectiveness in profile merge, integration cost, time and quality of responses from customer service, the honorability of staff,
Director of Marketing in Sunnyvale (United States)
The templates aren't modern or clean to use. The reporting is not user friendly. It is very difficult to figure out how top pull reports and collect actionable data and results. They should have automatic reports.
Expert Q&A and Partner Recommendations
Amadeus hasn’t been recommended by any experts or partners yet
Learn more about expert recommendations
Recommended by
Amadeus Alternatives
dailypoint™ 360° – Central Data Management
Hotel CRM & Email Marketingdailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management and CRM platform for individual hotels and hotel groups.
Features
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Puerto Rico
- Switzerland
- Belgium
- Guatemala
- Mexico
Low review volume alert
This vendor is 98% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.
March 28, 2022
Amadeus – Guest Management Review: Lousy experience
Digital Marketing Manager from Luxury Hotels in Ciudad de México (Mexico)
Recommend
0/10
What do you like most?
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
What do you dislike or think could be improved?
Poor customer service, usability, effectiveness in profile merge, integration cost, time and quality of responses from customer service, the honorability of staff,
Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1
September 09, 2021
Amadeus – Guest Management Review: One of the Best Technologies
DOMS from Resorts in (Guatemala)
Recommend
10/10
What do you like most?
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including me...
What do you dislike or think could be improved?
Develop all new features to all modules like call center, better integration with payment gateways, faster response time from technical support system
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
December 17, 2018
Amadeus – Guest Management Review: Excellent product and tools
Director of Revenue from Airport/Conference Hotels in Antwerpen (Belgium)
Recommend
10/10
What do you like most?
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
What do you dislike or think could be improved?
Currently minor improvements only as there is an ongoing innovation and implementation plan scheduled.
Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5
December 17, 2018
Amadeus – Guest Management Review: Our marketing reach and knowledge of our guest/audience behavior has grown substantially
Revenue Admin from City Center Hotels in San Antonio (United States of America)
Recommend
8/10
What do you like most?
TravelClick's GMS is very much worth the effort of learning how to navigate the system. With this powerful database, our marketing reach and knowledge of our guest/audience behavior has grown substantiall...
What do you dislike or think could be improved?
The Email HTML editor is a bit obtuse and makes creative design decisions more difficult to execute than industry standard email marketing options.
Customer Support
4.5
Ease of Use
4
Value for money
4
Implementation
4
December 06, 2018
Amadeus – Guest Management Review: Swiss Digital Marketing Manager Review of TravelClick
Digital Marketing Manager from Other in Basel (Switzerland)
Recommend
9/10
What do you like most?
Digital Marketing Agencies will be number one Agency 360 and Rate 360 follow
What do you dislike or think could be improved?
GMS needs definetly to be improved and become more user friendly. Hope to see the updates coming soon.
Customer Support
4.5
Ease of Use
3.5
Value for money
4
Implementation
4
November 29, 2018
Amadeus – Guest Management Review: Agency 360 provides you with the perfect target
Sales and Marketing from Other in Carolina (Puerto Rico)
Recommend
8/10
What do you like most?
Agency 360 provides you with the perfect target, also let you know about competition and positioning. CRS need to have more bilingual staff, its a problem. Rate 360, Is very effective Great products, l...
What do you dislike or think could be improved?
Again CRS needs bilingual staff they don't have enough, that is a problem for our property. I love the team, but please try to keep the people in place, When you start to know your reps, they get change...
Customer Support
3.5
Ease of Use
3
Value for money
3.5
Implementation
4.5
Pricing
Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Related industry news
Resources & reports
Hotel Reservations Systems
Published by dailypoint™
Hotel CRM Disruption: From a Marketing Tool to the Leading IT System
Hotel CRM & Email Marketing
Published by dailypoint™
Content Bot: The future of email marketing for hotels
Popular Amadeus – Guest Management Integrations
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Profitroom Booking Engine 360
Booking EngineThe premium booking platform for leisure hotels and resorts
Oracle OPERA PMS
Property Management SystemsOPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
Revenue Admin
TravelClick's GMS is very much worth the effort of learning how to navigate the system. With this powerful database, our marketing reach and knowledge of our guest/audience behavior has grown substantially.