Amadeus Property Management vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

When choosing a property management system (PMS) for your hotel, the core decision often boils down to balancing features, ease of use, support, and cost. Both Amadeus Property Management by Amadeus and RoomRaccoon PMS aim to streamline hotel operations but do so with different strengths. Amadeus, a longstanding player with extensive distribution capabilities, offers a broad set of features for larger or more complex properties. RoomRaccoon, a newer and highly reviewed platform, excels in user-friendliness and integration for small to mid-sized independent hotels. Which system better aligns with your hotel’s needs?

Amadeus’s reputation is built on its extensive distribution network and reliability for larger chains, whereas RoomRaccoon’s recent surge in reviews and user satisfaction shows its strong appeal for smaller hotels seeking automation and simplicity. Your decision hinges on your hotel’s size, complexity, and growth ambitions. Are you prioritizing broad distribution and extensive features or ease of management and quick deployment?

Is Amadeus or RoomRaccoon Better for Hotels?

Amadeus Property Management has a long history in the hospitality industry, primarily serving mid-sized to large hotels with complex needs, offering detailed distribution integrations and on-premise options. Its review count is only 4, with a review in the last six months indicating some ongoing user concerns, especially around support and stability, with a 2.5/5 overall rating. Conversely, RoomRaccoon boasts 169 reviews, with 5 recent reviews that highlight its modern, all-in-one approach and high user satisfaction, reflected in a 4.88/5 rating.

While Amadeus provides advanced distribution channels and on-premise deployment, many users report issues with support responsiveness and software bugs, impacting daily operations for some. RoomRaccoon, on the other hand, is praised for its intuitive interface, automation features, and robust integrations, making it ideal for independent hotels and small chains. Do you need a system that scales to enterprise levels or one that simplifies daily management?

RoomRaccoon vs Amadeus: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-learn platform with excellent automation, RoomRaccoon is the clear choice. Its user friendliness, high support ratings, and recent positive reviews make it ideal for boutique hotels, bed & breakfasts, and small independents looking to increase direct bookings and revenue.

If your hotel requires extensive distribution, on-premise options, or advanced multi-property management, Amadeus might be more suitable. Its capabilities are better suited for larger chains or properties with complex distribution needs, although its limited recent reviews and lower support ratings suggest potential operational challenges.

For small to mid-sized hotels seeking quick deployment, automation, and high user satisfaction, RoomRaccoon is the better fit. Larger, complex properties aiming for enterprise distribution and customization may find Amadeus more aligned with their requirements, but should consider the support concerns.

Is Amadeus or RoomRaccoon Easier to Use?

RoomRaccoon scores highly for ease of use, with a 4.74/5 rating, an intuitive interface, and many reviews praising its simplicity. Users consistently mention how easy it is to manage bookings, check-ins, and invoicing with minimal training, citing the system’s modern design. Onboarding is also rated at 4.61/5, with many users highlighting quick setup and straightforward navigation.

Amadeus, however, has a lower ease of use score of 3.5/5, and reviews point out a steeper learning curve coupled with occasional system bugs. Some users find the interface less modern and more complex, which can hinder staff adoption, especially in smaller hotels without dedicated IT support.

Edge: RoomRaccoon.

Which Has Better Features: Amadeus or RoomRaccoon?

RoomRaccoon offers a significantly broader feature set with 35 unique features, including a built-in booking engine, mobile app, guest profiles, integrated CRS, ancillary revenue tracking, EPoS, and real-time reporting. Features like online check-in, ID scanning, lobby kiosk, and automated space optimization are designed for operational efficiency and guest experience.

Amadeus provides only 2 features exclusive to its platform—on-premise deployment and online 24/7 support—indicating a narrower set of functionalities. While it excels in distribution and property management, it lacks many of the automation and guest-centric tools that RoomRaccoon offers.

Edge: RoomRaccoon.

Which Has Better Customer Support: Amadeus or RoomRaccoon?

RoomRaccoon’s support process is rated at 4.53/5, with reviews highlighting responsiveness, helpfulness, and proactive assistance. Many users share stories of quick resolutions and personalized support, helping them adapt the system swiftly. Conversely, Amadeus support scores 3.63/5, with some reviews citing slow responses and unresolved issues, particularly in the Netherlands.

While Amadeus’s support may be adequate for larger, enterprise clients with dedicated account managers, RoomRaccoon’s more recent reviews paint a picture of a responsive team that actively supports small hotel operators through onboarding and daily use.

Edge: RoomRaccoon.

Which Has More Integrations: Amadeus or RoomRaccoon?

Amadeus boasts 104 verified partners, including high-profile integrations like Cendyn, HotelTime, and site management solutions, catering to hotels needing extensive distribution and data connectivity. RoomRaccoon has 88 verified partners, including key integrations like SiteMinder, HotelRunner, and payment systems, with 20 shared partners.

Both platforms support a robust marketplace, but Amadeus’s larger partner network indicates a stronger presence in traditional distribution channels. However, RoomRaccoon excels with flexible, real-time integrations suited for small hotels that prioritize dynamic connectivity.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or RoomRaccoon?

RoomRaccoon’s overall rating of 4.88/5 and recent reviews show high satisfaction among independent, boutique, and small hotels, many praising its ease of use, automation, and support. Hotels like Vila Origens and Buff and Fellow report significant revenue boosts and operational savings, confirming its effectiveness.

Amadeus, with only 4 reviews and a 2.5/5 rating, shows a pattern of dissatisfaction, especially related to support and stability issues. Larger hotel chains may appreciate its distribution power, but the recent review data favor RoomRaccoon’s user happiness.

Edge: RoomRaccoon.

How Much Do Amadeus and RoomRaccoon Cost?

Amadeus does not publicly list pricing, which often indicates a custom quote based on property size and needs. It typically involves implementation fees and ongoing costs, suitable for larger hotels with bigger budgets.

RoomRaccoon charges a flat monthly fee of $1,000 without an implementation fee or trial, making it transparent and predictable. This price is geared toward small to medium-sized hotels seeking a comprehensive, budget-friendly platform.

What Type of Hotel Should Use Amadeus?

• Hotels that need extensive distribution and global connectivity.
• Properties with complex multi-channel sales strategies.
• Larger independent or chain hotels with dedicated tech teams.
• Hotels that require on-premise deployment for security or compliance.
• Hotels looking to scale and expand their market reach.

Not ideal if: You’re a small hotel wanting quick setup, intuitive management, or affordability.

What Type of Hotel Should Use RoomRaccoon?

• Small hotels, boutique properties, and bed & breakfasts seeking simplicity.
• Hotels wanting an all-in-one platform with automation features.
• Independent operators focusing on increasing direct bookings.
• Hotels that prioritize user-friendly design and fast onboarding.
• Hotels looking for flexible integrations with third-party tools.

Not ideal if: You operate a large, complex hotel chain with highly customized distribution needs.

RoomRaccoon vs Amadeus: The Bottom Line for Hotels

The core difference lies in target audience and feature scope. Amadeus offers a broad set of distribution and management tools tailored for larger, multi-property hotels and chains. RoomRaccoon excels in ease of use, automation, and integration—perfect for small to mid-sized independent hotels.

Choose Amadeus if your hotel needs advanced distribution, on-premise options, and extensive multi-property management. Opt for RoomRaccoon if your priority is an intuitive, budget-friendly platform that automates daily tasks and boosts direct bookings.

For most small and independent hotels, RoomRaccoon’s recent reviews and high user satisfaction make it the safer, more efficient choice. Larger hotels with complex distribution needs may still consider Amadeus but should weigh potential support and stability issues carefully.