Amadeus (Sales & Event Management - eProposal) vs. Proposales:
Which Is Right for You?

Is Amadeus (Sales & Event Management - eProposal) or Proposales Better for Hotels?

Amadeus eProposal and Proposales both address the challenge of streamlining RFP and proposal management for hotels, but they diverge sharply in user satisfaction and operational impact. Amadeus integrates tightly with its own Sales & Catering Solutions, pulling inquiry data directly into proposals to reduce manual entry, fitting properties already using Amadeus Delphi. Proposales excels as a standalone, modern proposal engine with strong visual appeal and flexibility that accelerates proposal creation for hotels of all sizes.

Both products solve the problem of slow, static RFPs that stall sales by enabling hotels to create dynamic, client-friendly proposals that close deals faster. However, Amadeus is better suited for hotels embedded in the Amadeus ecosystem, while Proposales is optimized for users seeking an intuitive, fast, and visually compelling tool independent of a broader PMS.

Amadeus vs Proposales: Which Should Your Hotel Choose?

If your hotel operates within the Amadeus ecosystem, especially using Delphi for sales and catering, Amadeus eProposal offers seamless data integration that eliminates re-keying. Its user base includes branded hotels (22%) and luxury hotels (11%) with boutique and city center hotels rating it highly (4.7-4.8/5), though the total recent review volume is limited (9 total, zero in last 6 months). This suggests Amadeus fits hotels that prioritize integration with existing Amadeus systems despite a steeper learning curve.

If you manage a hotel outside Amadeus or seek a standalone, user-friendly system with broad appeal, Proposales is the better choice. It holds a 4.8/5 rating from 193 reviews including 19 in the last six months, indicating strong current satisfaction. Hotels ranging from branded (20%), city center (21%), airport/conference (19%), to boutique and resorts rate it highly (4.8-4.9/5). Its flexibility, speed, and client-facing design make it ideal for hotels needing quick proposal turnaround and polished presentation without Amadeus infrastructure.

Data for small independent hotels in Australia is absent for Amadeus but Proposales’ widespread European and North American use (26 countries) suggests broader geographic suitability. For large hotel groups needing extensive integration partners, Amadeus’ 107 verified integrations provide an advantage.

Is Amadeus or Proposales Easier to Use?

Amadeus scores 3.4/5 for ease of use and 3.3/5 for onboarding across 9 reviews, while Proposales scores 4.8/5 for both with 193 reviews and 19 recent. Proposales reviewers consistently praise its intuitive interface, rapid proposal creation, and minimal learning curve: “It is easy and flexible to work in and also clearly outwards towards the customers.” Amadeus users report a learning curve and lack of training videos, with one review citing “the system is NOT user-friendly” and poor onboarding resources.

Despite this, the review count for Amadeus is small and no recent reviews exist to confirm current usability. Proposales’ volume and recency make its user-friendliness claim stronger in practice. However, the HT Score methodology requires a 0.3+ gap with 10+ reviews for an edge call, which is not met for ease of use or onboarding here.

Edge: Even.

Which Has Better Features: Amadeus or Proposales?

Both Amadeus and Proposales offer the same set of 11 shared core features relevant to RFP and proposal management, with neither providing unique features missing from the other. Amadeus specializes in integration with its Sales & Catering Suite Delphi, allowing automatic import of inquiry data directly into proposals, reducing manual input and speeding up response times. Proposales focuses on user interface flexibility, branded templates, digital signing, multimedia attachments, and client-friendly layouts that improve proposal clarity and acceptance.

Operationally, Amadeus’ feature set benefits hotels deeply embedded in its ecosystem by eliminating data re-entry, while Proposales excels at enhancing proposal aesthetics, agility, and client interaction through flexible editing and fast turnaround. The lack of unique features on either side means feature count cannot decide the winner.

Edge: Even.

Which Has Better Customer Support: Amadeus or Proposales?

Amadeus scores 2.7/5 on customer support with 9 reviews, while Proposales scores 4.8/5 with 193 reviews including 19 recent. Amadeus users complain about slow support response times and rigid ticketing: “To receive technical support you are required to email in a question, which will give you a response like ‘you should read the help section in the program.’” Conversely, Proposales’ users praise the responsiveness and solution-oriented communication: “The team is also great. Super fast and uncomplicated communication and always solution oriented.”

Despite this gap, the sample size for Amadeus is small and no recent reviews confirm if support has improved. Proposales’ support rating is supported by sustained recent feedback. However, the HT Score system requires 10+ reviews for an edge, making this a borderline case.

Edge: Even.

Which Has More Integrations: Amadeus or Proposales?

Amadeus provides 107 verified integration partners, including major systems like Oracle Hospitality and Mews, plus specialized providers such as Priority Software and RevControl. Proposales offers only 6 verified partners, sharing Oracle Hospitality and Mews, but also integrating with niche tools like Event Temple and Stripe.

For hotels requiring extensive connectivity with PMS, CRM, channel managers, and revenue management systems, Amadeus’ integration ecosystem supports complex, multi-vendor workflows and larger hotel groups. Proposales’ limited integrations may suffice for smaller hotels or those primarily focused on proposal management without extensive system interoperability.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Proposales?

Proposales holds a 4.8/5 overall rating from 193 reviews, with 19 recent reviews still at 4.8/5, showing consistent current satisfaction. Amadeus has a 4.1/5 rating from 9 reviews but no recent reviews, so its current user sentiment is less clear.

Segment-wise, Amadeus scores well with boutique hotels (4.8/5, 4 reviews), luxury hotels (4.9/5, 4 reviews), and city center hotels (4.7/5, 4 reviews) but has poor ratings in extended stay (0.5/5, 1 review) and bed & breakfasts (3.2/5, 3 reviews). Proposales achieves strong ratings (4.7–4.9/5) across a wide array of segments including branded (4.8/5, 84 reviews), boutique (4.8/5, 91 reviews), airport/conference (4.9/5, 90 reviews), resorts (4.9/5, 34 reviews), and limited service hotels (4.8/5, 29 reviews).

The volume and recency of Proposales’ ratings strongly favor its higher user satisfaction and broad applicability.

Edge: Even.

How Much Do Amadeus and Proposales Cost?

Amadeus lists a base price of $1,000, with no freemium, monthly flat, or per-room pricing, and no implementation fee or trial. Proposales has a base price of $400 under similar conditions.

The lower base price of Proposales may benefit smaller hotels or those with limited budgets. However, pricing does not include detailed information on tiered features or user counts, limiting a comprehensive cost comparison.

What Type of Hotel Should Use Amadeus?

• Hotels embedded in the Amadeus ecosystem that use Sales & Catering Solutions – Delphi and require seamless data integration to eliminate manual re-entry.
• Branded and luxury hotels familiar with Amadeus products, where 22% and 11% of users respectively reside.
• Properties prioritizing extensive integration with a large partner network (107 verified partners), including Oracle Hospitality and specialized hotel technology providers.
• City center and boutique hotels that rate Amadeus highly (4.7–4.8/5), indicating operational fit.

Not ideal if:

• Your hotel requires quick onboarding and intuitive use; reviewers criticize the lack of training videos and cumbersome support.
• You need frequent updates and active product development; no recent reviews suggest limited current user feedback.
• You operate outside Amadeus’ core markets (North America and 5 European countries), limiting regional support access.

What Type of Hotel Should Use Proposales?

• Hotels of all sizes seeking fast, visually polished, and client-friendly proposals with a modern user interface and strong template customization.
• Properties that value digital signing, easy client acceptance, and efficient workflow for faster closing, as praised by hotel sales teams.
• Hotels across diverse segments including branded, boutique, airport/conference, resorts, and limited service, supported by broad positive ratings (4.7–4.9/5).
• Multi-regional users in Europe, North America, Middle East, and Asia Pacific (26 countries), benefiting from active support and ongoing product improvements.

Not ideal if:

• Your hotel requires extensive integrations beyond the 6 partners Proposales supports.
• You manage large hotel groups needing complex multi-property reporting and centralized sales workflows, as some reviewers note scalability limitations.
• You need more advanced CRM or PMS two-way syncing, as some users request deeper system integration.

Amadeus vs Proposales: The Bottom Line for Hotels

The fundamental difference between Amadeus and Proposales lies in integration scope versus user experience focus. Amadeus leverages deep integration with its Sales & Catering Suite Delphi to automate data flow from inquiries into proposals, benefiting hotels already invested in its ecosystem. Proposales prioritizes rapid proposal creation, customization, and client presentation, excelling as a standalone tool with broad appeal.

Choose Amadeus if your hotel is embedded within the Amadeus platform and needs a tightly integrated solution with a large network of 107 verified partners, including Oracle Hospitality. This reduces manual data entry and supports complex sales workflows for branded and luxury hotels familiar with Amadeus. However, be prepared for a steeper learning curve and limited recent user feedback on support and updates.

Choose Proposales if your hotel seeks an easy-to-use, visually polished proposal system that significantly reduces proposal turnaround time and improves client engagement. Its high ratings across 193 recent reviews confirm strong customer satisfaction, especially for boutique, city center, and airport/conference hotels. Its lower base price and active product development make it suitable for hotels seeking speed and flexibility over deep integration.

The choice hinges on your existing technology ecosystem and operational priorities: integration and automation with Amadeus versus speed, design, and standalone usability with Proposales.