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Amadeus (Sales & Event Management - eProposal)
4.1 (9 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Amadeus (Sales & Event Management - eProposal)
Unranked in RFPs & Proposal Management Software
Send compelling RFPs that make prospects take notice & sign contracts
85% recommended by 177 hotels
More than 50% of Amadeus’s reviews come from United States of America.
What is Amadeus?
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Amadeus (Sales & Event Management - eProposal) is a powerful software solution designed specifically for hotels and venues to streamline their proposal generation process. This platform provides a dynamic and engaging way to create memorable proposals, setting it apart from static and traditional RFPs which can lead to stalled sales.
One of the standout features of Amadeus eProposal is its direct integration with Amadeus Sales & Catering Solutions – Delphi. This means all required data can be effortlessly pulled from inquiries, eliminating the need for re-keying information. This smooth flow of data accelerates the response time and ensures the accuracy of proposals.
The intuitive and user-friendly interface allows sales teams to quickly assemble comprehensive proposals that capture the attention of potential clients. By delivering well-organized and visually appealing proposals, hotels and venues can make a strong first impression, increasing the likelihood of converting inquiries into confirmed bookings.
Overall, Amadeus eProposal enhances efficiency, reduces manual errors, and significantly shortens the sales cycle, helping businesses close deals faster and more effectively.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Amadeus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Amadeus Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Amadeus Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Amadeus
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Amadeus's Provided Description:
"Instead of static and boring RFPs that stall sales, Amadeus Sales & Catering – eProposal software for hotels & venues makes it simple to generate a positive impression by delivering dynamic, memorable proposals. With direct integration into Amadeus Sales & Catering Solutions – Delphi, there is no re-keying of data. Pull information directly from inquiries and quickly send responses. The result? Proposals get noticed and deals close sooner."
FAQs
Capabilities
Generate & Convert Leads with Ease
Generate & Convert Leads with Ease
Increase the productivity of sales teams with consolidation of incoming lead channels into a single solution. Empower the team to prospect for new and repeat business and easily visualize guestroom and function space occupancy across all rooms and properties.
Enhanced User Experience
Enhanced User Experience
Built on the #1 Salesforce CRM, offering a lightning-fast interface, tailored experiences by hotel type, and customized training from expert-led masterclasses to self-guided options
Maximize Group Revenue
Maximize Group Revenue
Manage contacts and client communication with ease, respond to leads quickly, automate follow ups, and optimize sales processes to maximize opportunities and revenue potential.
Improve Client Relationships
Improve Client Relationships
Keep a centralized database for transparency and easy record-keeping. Maintain detailed records to grow relationships and ensure continuity when team members are out. Enhance collaboration with a unified platform for client communication and save time by customizing event items and automating BEOs and banquet checks.
Connected EcoSystem
Connected EcoSystem
Exclusive integrations with Delphi Direct, Delphi Diagramming, and MeetingBroker and access to a broader network for digital proposals, e-signatures, secure payments, and more.
Manage Groups and Events with Ease
Manage Groups and Events with Ease
• Streamline management of large guest room blocks and comprehensive meeting arrangements, including multi room set ups and diverse event formats. • Customize event packages with enhanced functionality for managing complex F&B and AV requirements. • Utilize advanced revenue management capabilities designed to maximize profitability.
Improve Business Insights
Improve Business Insights
Leverage comprehensive reporting to gain insights into group performance, assess profitability and productivity, and analyze historical data to identify trends and enable accurate forecasting. Manage contacts and client communication with ease, respond to leads quickly, automate follow ups, and optimize sales processes to maximize opportunities and revenue potential.
Features
Proposals, Contracts & Signatures
4/5 features
Online Bookings
4/5 features
Payments & Invoicing
4/5 features
Content Management
4/5 features
CRM & Messaging
4/5 features
Notifications
4/5 features
Other
0/1 features
Available Add-ons & Modules
Delphi Direct
Online Venue Booking Platforms
Simplify your sales processes and grow your revenue potential with an always-on, always connected direct booking engine. Capture small group and event bookings directly through your website with as little as a few clicks.
Empower planners to book directly online through your website, with real-time availability.
Strategically promote underutilized function space for increased revenue online.
Offer convenient packages to enhance meeting space bookings.
Amadeus Reviews Summary
Ease of Use
3.4/5
Customer Support
2.7/5
ROI
2.6/5
Implementation
3.3/5
Recommended by
Achievements
This vendor's trending score is rising, Amadeus (Sales & Event Management - eProposal) is the #1 most trending product in the RFPs & Proposal Management Software category (out of 23) and the #86 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Amadeus Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Turn incoming RFPs into revenue faster and smarter.
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Hotelier Rating
Looking for specific info?
10
Hesperia & Amadeus: A Partnership That Works
Head of Business Systems from 100 to 199 room Branded Hotel in Madrid (Spain)
Verified
2 months ago
We’ve been working with Amadeus for several years (CRS, GDS, GDS Marketing, Booking Engine, Metas, etc...), and it’s always a pleasure to collaborate with them. They really understand our business and where we’re headed, so we’ve always felt supported along the way. Our collaboration covers several products, adapting in different ways depen...
Spain
Spain
Head of Business Systems
Large Hotel
10
Best Customer Support and Partnership Mindset
VP of Sales and Marketing from 500+ room Branded Hotel in Lincoln (United States of America)
Verified
2 months ago
The amount of support and knowledge that comes from my representative is amazing. I have a portfolio of 15+ hotels, and sometimes 'I don't know what I don't know' as it relates to utilizing the Event Management Software and the RFP Proposal Management Software to their fullest potential. Trina Butler is super responsive, and if she can't he...
United States of America
United States of America
VP of Sales and Marketing
X-Large Hotel
10
Hotel Business Intelligence
Cluster Director of Sales and Marketing from 200 to 499 room Bed & Breakfast & Inn in Lagos (Nigeria)
Verified
2 months ago
Opportunities for unlocking and tap into that we can reach out to the keep accounts managers if the global accounts?
Nigeria
Nigeria
Cluster Director of Sales and Marketing
X-Large Hotel
8
I have enjoyed working with Trina, she's been very helpful in keeping me organized.
VP of Commercial Strategy from 100 to 199 room Bed & Breakfast & Inn in Milwaukee (United States of America)
Verified
3 months ago
Response time is wonderful with Trina, when I need a new subscription to Agency or Demand she's on top of it. Along with updating our hotel's incorrect information.
United States of America
United States of America
VP of Commercial Strategy
Large Hotel
10
Great services from Amadeus
E-Sales Manager from 100 to 199 room Boutique in Nairobi (Kenya)
Verified
3 months ago
Features of the Booking Engine, Channel Manager, GDS Rate Distribution, CRS. Easy to use and navigate. The help section really handy.
Kenya
Kenya
E-Sales Manager
Large Hotel
1
Mandatory Migration to SalesForce
Director of Sales from 75-99 room Bed & Breakfast & Inn in Loveland (United States of America)
Verified
5 years ago
SalesPro just mandated a full migration to their SalesForce product. The migration of data was incomplete. Additionally, there are no training videos and the system is NOT user-friendly. To receive technical support you are required to email in a question, which will give you a response like "you should read the help section in the program"...
United States of America
United States of America
Director of Sales
Large Hotel
0
Poor product.
Area Director of Sales from Boutique in Nashville (United States of America)
Verified
6 years ago
This product can only be used in Internet Explorer. If you only use Mac/Apple products you can’t even respond to RFPs. Our corporate managers advised us not to use Explorer due to security issues, yet we have no choice. Poor product.
United States of America
United States of America
Area Director of Sales
8
Delphi FDC is an easy to use, intuitive product.
Sales Systems Analyst from 1 to 4 room Branded Hotel in Mariahout (Netherlands)
Verified
7 years ago
I like the Salesforce platform and the potential it provides. I can't wait to see where Amadeus goes with the product.
Netherlands
Netherlands
Sales Systems Analyst
X-Small Hotel
9
Hotsos issues
PBX/Instant Service Center Manager from 200 to 499 room Boutique in Cleveland (United States of America)
Verified
7 years ago
very friendly
accountability on the employees
MOD LOGS
Reports
Very easy to manage employee productive
United States of America
United States of America
PBX/Instant Service Center Manager
X-Large Hotel
- 1
It looks like Amadeus is not recommended by any hotels
Check out the top 10 most recommended Amadeus alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.
Showing all answers to: "What does this product or service do well?"
Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.
Question:
What differentiates this product or service from the competition?
Answer:
Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide
Showing all answers to: "What differentiates this product or service from the competition?"
Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.
Recommended by
JESSICA THAM
Revenue Mangagement Consultant
@
Rev Logix
JESSICA THAM
Revenue Mangagement Consultant
@
Rev Logix
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Support
Unverified
Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
Customer Support
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ROI
0.0/5
Implementation
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