ASA Hotel Software vs. CiHMS:
Which Is Right for You?

The Decision

Choosing between ASA Hotelsoftware and CiHMS requires understanding how each platform addresses your hotel's specific needs. Both aim to streamline operations, improve guest experiences, and boost revenue, but they approach these goals differently. ASA Hotelsoftware excels in usability, feature richness, and support, while CiHMS offers extensive automation, multi-channel management, and affordability. Your choice hinges on whether you prioritize a highly-rated, user-friendly system or a more comprehensive, flexible platform.

Does your team need a proven, intuitive solution with a strong support network, or does your hotel benefit more from advanced automation and multi-channel capabilities? Let's compare these options to clarify which aligns best with your operational priorities.

Is ASA Hotelsoftware or CiHMS Better for Hotels?

ASA Hotelsoftware is a mature, highly-rated property management system with over 11 recent reviews, all of which praise its ease of use, versatile features, and excellent support. Its 5/5 overall rating and 100% likelihood to recommend reflect strong confidence from users in Europe, especially within resorts and inns.

Conversely, CiHMS has a broader global presence with 101 reviews, but a 0/5 rating indicates widespread dissatisfaction or inconsistent performance among users. Although it offers advanced functionalities like multi-channel reservations and automation, recent reviews reveal issues with system stability, slowdowns during peak times, and less user satisfaction.

Given the more recent reviews and higher overall ratings, ASA Hotelsoftware provides a more reliable and user-friendly experience today. Is your hotel looking for a trusted, highly-rated platform, or are you willing to accept potential instability for more features?

ASA Hotelsoftware vs CiHMS: Which Should Your Hotel Choose?

If your hotel needs an easy-to-use, versatile property management system with proven support, go with ASA Hotelsoftware. Its 5/5 rating and extensive positive feedback underscore its reliability and simplicity, especially suited for resorts, inns, and smaller properties seeking straightforward operations.

If you require advanced automation, multi-channel distribution, and revenue management features—particularly for large, complex properties—CiHMS might appeal. Its affordability and broad feature set support chains and hotels with multiple sales channels, but recent user dissatisfaction should be a caution.

For hoteliers prioritizing support, stability, and proven user satisfaction, ASA Hotelsoftware is the safer choice. If your hotel can tolerate some instability for access to extensive channel management and automation, CiHMS could be considered, but its reviews raise concerns.

Is ASA Hotelsoftware or CiHMS Easier to Use?

ASA Hotelsoftware boasts a very high ease-of-use rating (4.73/5), complemented by onboarding scores of 4.6/5 and straightforward reviews emphasizing its logical interface. Users mention that staff find it accessible, even for those new to PMS systems, and frequent updates are well-managed with dedicated support.

CiHMS also scores impressively for ease of use (4.9/5), with reviews citing an intuitive, lean UI and support for multi-platform access. However, some users report initial onboarding complexity due to the system's breadth and the need for additional training resources.

Edge: ASA Hotelsoftware, thanks to its slightly higher confidence in recent reviews and more consistent praise for usability.

Which Has Better Features: ASA Hotelsoftware or CiHMS?

ASA Hotelsoftware offers 17 features unique to it, including integrated payment processing, guest CRM, online check-in, guest app, and shift planning—features that support day-to-day hotel operations comprehensively. Its total feature count of 46 surpasses CiHMS, which has only 4 features exclusive to it, such as a channel manager and booking engine.

CiHMS excels in multi-channel reservation management and automation but lacks many of the guest engagement features found in ASA Hotelsoftware. Its strengths lie in advanced rate plan configuration and integration with distribution channels, but it offers fewer overall features.

Edge: ASA Hotelsoftware, with a broader suite of tools directly supporting hotel management and guest relations.

Which Has Better Customer Support: ASA Hotelsoftware or CiHMS?

ASA Hotelsoftware's support scores (4.73/5) and recent reviews highlight responsive, helpful customer service. Users appreciate the dedicated contacts and quick resolution of issues, although some wish for faster updates on certain matters.

CiHMS slightly outperforms with a 4.92/5 rating, with reviewers praising its support team's professionalism and timely assistance. Given the recent review count and positive feedback, CiHMS's support appears marginally more reliable.

Edge: CiHMS, based on the slightly higher support ratings and recent positive comments.

Which Has More Integrations: ASA Hotelsoftware or CiHMS?

ASA Hotelsoftware boasts 49 verified partners, including major hospitality integrations like Onity, Vingcard, and Vax. Its extensive partner ecosystem covers key areas like revenue management, marketing, and guest communication.

CiHMS has only 3 verified partners, with integrations mainly limited to Channel Manager, DerbySoft, and Easyway. While these support basic operations, they do not match ASA Hotelsoftware's breadth.

Edge: ASA Hotelsoftware, for its larger partner network and more comprehensive integration options.

Which Do Hoteliers Rate Higher: ASA Hotelsoftware or CiHMS?

Recent reviews show ASA Hotelsoftware with a perfect 5/5 rating and a 100% likelihood to recommend, especially among resort hotels and inns. Hoteliers highlight its ease of use, flexibility, and excellent support.

CiHMS, despite a large review base, has a 0/5 overall rating, indicating widespread dissatisfaction. The recent reviews echo issues with system stability and limited satisfaction.

Edge: ASA Hotelsoftware, given its superior and more recent user ratings.

How Much Do ASA Hotelsoftware and CiHMS Cost?

ASA Hotelsoftware costs $1,000 as a one-time base fee, with no specified subscription or implementation fees. Its pricing model is straightforward, but exact long-term costs may depend on additional modules or support.

CiHMS is priced at $900 upfront, with no mention of ongoing charges, but details on licensing or subscription are scarce. Both are similarly priced, making cost less of a differentiator.

What Type of Hotel Should Use ASA Hotelsoftware?

• Hotels that prioritize stability, reliability, and proven support.
• Properties seeking a comprehensive PMS with guest management, online check-in, and integrated communication.
• Resorts, inns, and boutique hotels needing straightforward management tools.
• Teams that value a high ease-of-use rating and quick onboarding.
• Hotels that focus on guest engagement and personalized service.

Not ideal if...

• Your hotel requires multi-channel reservation and distribution features, as these are limited.
• You need extensive automation for complex revenue management.
• Your team prefers a mobile app for management on the go, as ASA's mobile feature set is limited.

What Type of Hotel Should Use CiHMS?

• Large hotels or chains needing advanced automation and multi-channel distribution.
• Properties with a strong focus on revenue management via rate plans and package configuration.
• Hotels in regions where multi-language and multi-currency management are essential.
• Hotels seeking extensive integration with booking engines and channel managers.
• Teams comfortable with more complex systems and willing to invest in training.

Not ideal if...

• Your hotel values stability and proven support above all.
• You prioritize a highly rated, straightforward user experience.
• You want a PMS with a broad partner ecosystem for integrations outside distribution channels.
• Your staff needs robust mobile access and on-the-move management tools.

The Bottom Line for Hotels

In summary, ASA Hotelsoftware excels in reliability, ease of use, and support, making it ideal for properties that want a straightforward, trusted management system. Its extensive feature set and strong user ratings position it as the top choice for hotels prioritizing stability and guest relations.

CiHMS offers advanced automation, multi-channel management, and affordability, suitable for larger chains or hotels with complex distribution needs. However, its recent reviews warn of stability issues and less user satisfaction, which could impact daily operations.

If your hotel needs a proven, user-friendly platform backed by consistent positive reviews, ASA Hotelsoftware is the recommended pick. Choose CiHMS only if your property can tolerate possible system instability and you require its automation and distribution capabilities, especially for larger, multi-channel operations.

This detailed comparison should help your team make an informed decision aligned with your operational needs and guest service priorities.