The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 1,315 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ASA Hotelsoftware shines in customer support and ROI , with exclusive features like On premise and Mobile Device Notes & Tasks (Voice-to-Text).
Cloudbeds shines when it comes to training, ease of use, and onboarding — especially for independent properties (4.6/5) , with exclusive features like Guest Messaging and Employee Messaging.
Side-by-side ratings based on 1,315 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $1,000/mo | From $600/mo |
| Verified Reviews | 11 | 1,304 |
After analyzing 1,315 verified reviews, ASA Hotelsoftware users most value its , while Cloudbeds users highlight training, ease of use, and onboarding, support responsiveness and human assistance, calendar and reservation visibility. Click any theme to see what reviewers say.
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Training, ease of use, and onboarding
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Support responsiveness and human assistance
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Calendar and reservation visibility
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Reporting and analytics
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Billing, invoicing, and folio handling
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Mobile app limitations
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #49 4 reviews | #1 592 reviews |
| Mid-Size (25-74 rooms) ▾ | #43 6 reviews | #4 212 reviews |
| Large (75-199 rooms) ▾ | — | #5 42 reviews |
| X-Large (200+ rooms) | — | #13 4 reviews |
By Property Type
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| Boutique ▾ | #61 1 reviews | #2 473 reviews |
| Luxury ▾ | #51 2 reviews | #4 228 reviews |
| Branded / Chain ▾ | #59 1 reviews | #6 116 reviews |
| Extended Stay ▾ | #39 2 reviews | #2 93 reviews |
By Region
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| North America ▾ | — | #2 435 reviews |
| Europe ▾ | #27 11 reviews | #7 163 reviews |
| Asia Pacific ▾ | — | #3 226 reviews |
| Middle East ▾ | — | #7 11 reviews |
Choosing between ASA Hotelsoftware and Cloudbeds PMS hinges on your hotel's specific needs, budget, and growth plans. Both systems aim to streamline operations, but they approach this differently, with ASA offering a more traditional, locally hosted solution and Cloudbeds providing a cloud-based, all-in-one platform. Your decision should reflect whether you prioritize extensive integrations and flexibility or ease of use and scalability.
ASA Hotelsoftware has a very limited review count but boasts a perfect 5/5 overall rating from 11 reviews, all within the last six months. Conversely, Cloudbeds, with over 1,071 reviews and a recent 4.63/5 score, shows broader adoption and more recent, positive feedback. Which platform has the proven user satisfaction and ongoing support that your team needs?
Both products aim to improve operational efficiency, but their core offerings diverge. ASA Hotelsoftware emphasizes comprehensive management features with a focus on Europe, especially in Germany, Austria, and Switzerland, and offers modules for reservations, housekeeping, and guest management. Cloudbeds, on the other hand, provides a unified cloud-based system with over 190 verified integrations, including channel management, booking engine, and revenue tools, suited for global hospitality brands.
ASA’s strengths lie in its versatility for resorts and independent properties, especially in Europe, with a focus on managing multiple departments via a single interface. Cloudbeds excels in scalability, real-time distribution, and guest engagement, making it suitable for multi-property groups and properties looking for growth. Do your hotel’s requirements lean toward a localized, traditional PMS or a flexible, global platform?
If your hotel needs a reliable, locally installed system with strong multi-department management and a focus on European markets, ASA Hotelsoftware is the way to go. Its perfect review score and proven stability make it a solid choice for resorts and inns seeking a straightforward but versatile solution.
If scalability, extensive integrations, and a cloud-based ecosystem matter most—especially if you want to reduce manual work and improve distribution—then Cloudbeds is the better option. Its extensive marketplace, real-time channel management, and high customer satisfaction across diverse property types support rapid growth and operational efficiency. Which features align better with your current priorities?
ASA Hotelsoftware scores 4.73/5 for ease of use, with reviews highlighting its logical interface, straightforward workflows, and logical navigation, even for staff with minimal training. Onboarding is rated 4.6/5, with users appreciating the constant evolution and responsive support, though some wish for faster implementation of complex features.
Cloudbeds, with a 4.61/5 ease-of-use rating, is praised for its intuitive, mobile-friendly interface, which simplifies daily management tasks. Support responsiveness is rated slightly lower at 4.41/5, but users find the system easy to learn and deploy, especially for properties with multiple locations.
Edge: ASA Hotelsoftware, due to its slightly higher ease of use and recent, highly positive reviews.
ASA Hotelsoftware offers key features like reservation management, housekeeping modules, and internal guest data storage, but only 2 features are exclusive to it, including a voice-to-text notes system. Cloudbeds, with 20 exclusive features, includes a booking engine, online check-in, multi-lingual support, PCI compliance, and advanced revenue tools like dynamic pricing.
Cloudbeds’s feature set is more extensive, especially with its integrated channel manager, guest messaging, automated reminders, and real-time inventory management. Its 44 shared features with ASA cover core PMS functions, but Cloudbeds’s specialized modules give it a significant edge.
Edge: Cloudbeds, for its broader, more advanced feature set and growing ecosystem.
ASA Hotelsoftware’s support ratings are 4.73/5, with reviews emphasizing the dedicated contact persons and smooth update process. Users report that support is responsive, and issues are addressed promptly, making onboarding and troubleshooting more straightforward.
Cloudbeds’s support, rated 4.41/5, is praised for its responsiveness and helpfulness, with users sharing stories of fast resolutions and attentive service. However, some mention initial setup challenges and a desire for more mobile support.
Edge: ASA Hotelsoftware, thanks to its higher overall support and recent reviews praising the support team.
Cloudbeds boasts 190 verified partners, offering over 150 integrations across channel management, payments, property management, and more. Shared partners include large providers such as Fairmas and RoomPriceGenie, with many exclusive integrations like Umi Digital and HiJiffy.
ASA Hotelsoftware has 49 verified partners, including niche integrations such as Onity and Vingcard, but its ecosystem is more limited and Europe-focused. If extensive, real-time integrations are crucial, Cloudbeds’s marketplace offers a clear advantage.
Edge: Cloudbeds, with its significantly larger and more diverse integration network.
ASA Hotelsoftware, with its recent reviews, maintains a perfect 5/5 rating from 11 users, mostly resorts and inns, praising its ease of use and versatility. Cloudbeds, with over 1,000 reviews, averages a 4.63/5, with properties of all sizes rating it highly for usability, support, and features.
Cloudbeds’s broader adoption across different market segments, including boutique hotels, hostels, and chains, gives it more recent validation of its performance. Given the volume and recency of reviews, Cloudbeds’s rating offers a more reliable gauge of current satisfaction.
Edge: Cloudbeds, due to its extensive, recent review data and broader property segment coverage.
ASA Hotelsoftware’s pricing starts at $1,000 for a basic license, with no mention of ongoing monthly fees, implementation, or trial options. Cloudbeds offers a lower base price of $600 per month, with no additional implementation or setup fees, but the total cost depends on the number of rooms and modules.
Both products lack detailed tiered or per-property pricing in the available data, but Cloudbeds’s lower starting point and flexible model make it accessible to smaller hotels and growing properties. Costs can escalate based on add-ons or integrations.
ASA suits established European resorts and inns looking for a reliable, locally hosted solution with core management features.
Cloudbeds is ideal for ambitious properties aiming for growth, automation, and a unified digital management experience.
Cloudbeds stands out with its extensive, recent review data, broad property segment reach, and a larger feature set that supports scalability. Its cloud-based architecture and integration ecosystem make it suitable for hotels aiming to expand and automate.
Choose ASA Hotelsoftware if your hotel is primarily European, values local support, and needs a robust PMS without the complexities of cloud setup. Its high satisfaction ratings reflect its strong reputation in the specific markets it serves.
For hotels prioritizing growth, ease of use, and extensive integrations, Cloudbeds offers a flexible, scalable solution that can adapt to diverse operational needs. If your team values a modern, all-in-one system built for expansion, Cloudbeds is the better fit.
In conclusion, the decision depends on your hotel’s geographic focus, growth ambitions, and technical preferences. But given the current review data and breadth of features, Cloudbeds is the more proven, scalable choice for most hoteliers looking toward the future.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $1,000/mo | From $600/mo |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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| EPoS | ||
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Spa
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| Spa & Wellness Module |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
No published case study for this goal yet.
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
No published case study for this goal yet.
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
Unique capabilities
What hoteliers love
Cloudbeds is frequently described as intuitive and quick to learn, which reduces training time for new staff and helps properties adopt the system qui... Cloudbeds is frequently described as intuitive and quick to learn, which reduces training time for new staff and helps properties adopt the system quickly. Reviewers also value tutorials, university resources, and onboarding help, though some ask for retraining or deeper guidance on advanced features.
Support is a major theme, with many users praising fast help and knowledgeable agents when they can reach a person. The most common complaint is relia... Support is a major theme, with many users praising fast help and knowledgeable agents when they can reach a person. The most common complaint is reliance on chatbot/email workflows and slow escalation, which is problematic for urgent front-desk issues that can affect guest experience and revenue.
Users repeatedly say Cloudbeds' calendar is the clearest part of the product, giving front-desk teams a fast view of occupancy, room types, booking st... Users repeatedly say Cloudbeds' calendar is the clearest part of the product, giving front-desk teams a fast view of occupancy, room types, booking status, and daily reservations. It helps hotels manage check-ins, check-outs, split stays, and room changes more efficiently, reducing errors during busy operations.
Where hoteliers push back
Reviewers often mention invoice templates, receipts, statement review, and centralized guest billing as helpful for daily operations and guest checkou... Reviewers often mention invoice templates, receipts, statement review, and centralized guest billing as helpful for daily operations and guest checkout. At the same time, the Folio flow for adding extras can be click-heavy, and some users want stronger tax, currency, and accounting handling inside Cloudbeds instead of using separate systems.
A frequent criticism is that the mobile app lacks enough operational depth for staff on the move. Reviewers want booking creation, availability manage... A frequent criticism is that the mobile app lacks enough operational depth for staff on the move. Reviewers want booking creation, availability management, notifications, calendar access, and more stable performance directly in the app instead of having to switch to email or desktop.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. ASA Hotel Software and Cloudbeds PMS share many core Property Management Systems features, but each has unique capabilities. ASA Hotel Software offers 52 verified integration partners, while Cloudbeds PMS offers 199. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ASA Hotel Software leads in ease of use at 4.7/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
ASA Hotel Software: No. Cloudbeds PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ASA Hotelsoftware has an HT Score of 0 and Cloudbeds has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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