ASA Hotel Software vs. protel PMS (by Planet):
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can make or break your hotel’s operational efficiency and guest experience. Both ASA Hotelsoftware and protel PMS aim to streamline hotel management, but they diverge significantly in scope, usability, and market presence. Your decision hinges on your hotel’s size, complexity, and specific needs—so which one truly fits your operation?

Understanding their core strengths and limitations can help you find the best match. Are you looking for a highly rated, user-friendly system with robust support? Or do you need extensive integrations and flexible deployment options? Let’s compare these two contenders.

Is ASA Hotelsoftware or protel PMS Better for Hotels?

Both ASA Hotelsoftware and protel PMS serve the hotel industry, but they solve different problems. ASA Hotelsoftware is a comprehensive, all-in-one platform boasting a 5/5 overall rating with 11 recent reviews, emphasizing ease of use, support, and value. In contrast, protel PMS has a lower overall rating (4.11/5 based on 105 reviews) but offers extensive integration options and multi-property management.

ASA Hotelsoftware is praised for its simplicity, fast onboarding, and dedicated modules like spa and guest apps. However, it has a limited market presence, primarily serving resorts and hotels in Europe. protel PMS’s strengths lie in its flexibility, cloud-native architecture, and vast ecosystem of over 1,200 integrations, making it suitable for larger, more complex hotel groups worldwide. The question is: does your hotel need a straightforward solution or an adaptable, scalable system?

ASA Hotelsoftware vs protel PMS: Which Should Your Hotel Choose?

If your hotel needs a simple, intuitive platform to manage reservations, housekeeping, and guest communication, ASA Hotelsoftware is the clear choice. It’s ideal for mid-sized resorts or boutique hotels prioritizing ease of staff adoption, with a 100% likelihood of recommendation based on recent reviews.

Conversely, if your operation involves multiple properties, complex revenue management, or requires deep integration with external systems, protel PMS fits better. Its extensive partner network and customizable interfaces support larger hotels and chains looking for flexibility and advanced automation. For small resorts or hotels seeking simplicity and support, ASA is preferable; for multi-property, tech-savvy operations, protel is the better bet.

Is ASA Hotelsoftware or protel PMS Easier to Use?

ASA Hotelsoftware’s UI scores a remarkable 4.73/5, with reviews emphasizing its intuitive layout, straightforward onboarding, and logical workflows. Hotels report staff quickly adopting it and enjoying its user-friendly design, even describing it as “logical” and “easy to learn.” Support ratings are high, with 4.73/5, and recent reviews praise the quick response time and helpful onboarding.

Protel PMS’s ease of use is slightly lower at 4.12/5, with broader feedback indicating a steeper learning curve, especially when managing complex configurations or multi-property setups. While its interface is described as "user-friendly" in reviews, users note that some recent updates have added complexity, and support response times can be slower.

Edge: ASA Hotelsoftware.

Which Has Better Features: ASA Hotelsoftware or protel PMS?

ASA Hotelsoftware offers 37 shared features plus 9 exclusive modules, including a Spa & Wellness Module, Mobile App, Automated Night Audit, EPoS, Online Check-in, Housekeeping Mobile App, Automated Assignments, Centralized Messaging, and a Guest App. These specialized modules are designed to cover a range of hotel operations with high flexibility.

Protel PMS provides 37 shared features and 9 unique features like a Booking Engine, Guest Profiles, Multi-lingual support, Multi-currency, Integrated CRS, Guest CRM, PCI Compliance, Rules-Based Room Assignments, and SOC2 Certification. Its core strength lies in comprehensive integration and automation across the guest journey.

While both systems boast extensive features, ASA’s suite emphasizes operational modules and guest engagement tools, often praised for their ease of configuration. protel’s features excel in integration, automation, and supporting complex multi-property management.

Edge: ASA Hotelsoftware — for its specialized modules and user-centric design.

Which Has Better Customer Support: ASA Hotelsoftware or protel PMS?

ASA Hotelsoftware’s support ratings are outstanding at 4.73/5, with recent reviews confirming responsive, dedicated customer service. Users praise the availability of contact persons and quick assistance, citing ASA’s ongoing commitment to customer satisfaction.

Protel PMS’s support scores 3.95/5, with reviews indicating that response times can be slow, especially post-acquisition. Some users describe support as helpful but note delays and inconsistent responsiveness, impacting daily operations.

Edge: ASA Hotelsoftware.

Which Has More Integrations: ASA Hotelsoftware or protel PMS?

Protel PMS boasts a vast ecosystem with 195 verified partners, including major integrations like Innspire, RevControl, and Profitroom. Its extensive network supports complex, multi-channel operations, making it highly adaptable for larger hotels and chains.

ASA Hotelsoftware offers 49 verified partners, including key integrations like Hotelfinder, profitize, and onboard. While more limited, its integrations are well-chosen for resorts and smaller operations seeking straightforward connectivity.

In summary, protel’s larger ecosystem makes it the go-to for hotels prioritizing extensive third-party integrations. ASA’s ecosystem is sufficient for hotels with standard needs or those focusing on specific modules.

Edge: protel PMS.

Which Do Hoteliers Rate Higher: ASA Hotelsoftware or protel PMS?

ASA Hotelsoftware has a 5/5 rating from all 11 recent reviews, with hoteliers emphasizing its ease of use, support, and value. Properties ranging from resorts to boutique hotels highly recommend its straightforward deployment and comprehensive modules.

Protel PMS’s reviews are more mixed, with a 4.11/5 rating based on 105 reviews. While many praise its automation and integration capabilities, critiques highlight slow support, bugs, and challenges managing multi-property setups.

Given the recency and volume of reviews, ASA’s higher rating and strong recent feedback give it a definitive edge.

Edge: ASA Hotelsoftware.

How Much Do ASA Hotelsoftware and protel PMS Cost?

ASA Hotelsoftware’s base price is $1,000, with no mention of additional implementation fees or monthly charges, making it potentially more predictable in total cost. Pricing details emphasize a straightforward, upfront cost structure.

Protel PMS’s base price is $500, but additional costs may arise from integrations, customizations, and ongoing support. Its broader ecosystem and cloud features suggest a higher total cost of ownership, especially for larger hotels.

In absence of exact figures for all scenarios, ASA’s pricing appears simpler, but your hotel’s size and complexity may influence actual expenses.

What Type of Hotel Should Use ASA Hotelsoftware?

• Hotels that prioritize simplicity and fast onboarding.
• Resorts and boutique hotels with straightforward operational needs.
• Properties that value dedicated modules like spa, guest apps, and online check-in.
• Teams seeking an intuitive platform that staff can learn quickly.
• Hotels that operate primarily in Europe, especially Germany, Austria, and Switzerland.

Not ideal if your hotel is large, multi-property, or requires extensive third-party integrations. Also, if you need multi-lingual, multi-currency support or complex revenue management, ASA may lack some advanced capabilities.

What Type of Hotel Should Use protel PMS?

• Large, multi-property hotel groups seeking scalability.
• Hotels needing extensive third-party integrations, with over 1,200 supported partners.
• Properties requiring detailed automation, multi-lingual, and multi-currency features.
• Hotels with complex revenue management and channel distribution needs.
• Operations looking for flexible deployment, including cloud and on-premise options.

Not ideal if your hotel is small, with limited tech needs, or prefers a simpler, less customizable system. Also, avoid protel if your team is uncomfortable with potential support delays or complex initial setup.

protel PMS vs ASA Hotelsoftware: The Bottom Line for Hotels

The core difference lies in scope and complexity. ASA Hotelsoftware offers a highly rated, user-friendly experience suited for resorts and smaller hotels that want straightforward management tools. protel PMS provides a highly flexible platform with extensive integrations, ideal for larger, multi-property operations needing detailed automation and customization.

If your hotel values ease of use, dedicated support, and quick deployment, ASA is the safer choice. For hotels aiming for comprehensive integration, scalability, and flexibility, protel PMS remains the better option—though with some trade-offs in support responsiveness.

In conclusion, for most hotels seeking a reliable, well-supported PMS with recent positive reviews and high user ratings, ASA Hotelsoftware emerges as the clear winner. However, if your operation is complex and requires advanced features and integrations, protel PMS offers unmatched scalability and customization options.