Aven Hospitality Retailing vs. MyStay:
Which Is Right for You?

The Decision

Choosing the right upselling platform for your hotel depends on your specific needs for integration, features, user adoption, and budget. Both Aven Hospitality Retailing and MyStay aim to boost your revenue through ancillary sales and enhanced guest experiences, but they approach these goals differently.

Aven Hospitality offers a comprehensive retail management solution with a focus on selling goods, services, and experiences beyond room bookings, while MyStay emphasizes contactless check-in, automated communication, and multi-channel upselling. Both platforms are designed to increase revenue and improve operational efficiency, but which one aligns best with your hotel’s priorities?

Is Aven Hospitality or MyStay Better for Hotels?

Aven Hospitality Retailing and MyStay serve the core purpose of increasing hotel revenue through upselling, but they diverge significantly in scope and focus. Aven Hospitality, with its emphasis on retailing ancillary products, offers a broader suite of features like gift vouchers, dynamic pricing, and a more extensive partner network, making it suitable for hotels seeking a flexible retail platform. MyStay, on the other hand, concentrates on streamlining guest communication, contactless check-in/out, and upselling through digital channels, aligning well with properties prioritizing guest experience and operational automation.

While Aven Hospitality scores a perfect 5 out of 5 across ratings and reviews, indicating high satisfaction and recent positive user feedback, MyStay's higher review count (41 reviews) and recent reviews give it more recent data to evaluate. Do you need a platform that primarily boosts ancillary sales with extensive integrations, or one that simplifies guest interactions and contactless services?

Aven Hospitality vs MyStay: Which Should Your Hotel Choose?

If your hotel needs a retail-centric solution that can sell a variety of goods, services, and experiences, go with Aven Hospitality. It's ideal for luxury hotels and properties aiming to diversify revenue streams beyond rooms, especially if you value features like gift vouchers and dynamic upgrade pricing. Conversely, if your goal is to enhance guest satisfaction through seamless communication, contactless check-in/out, and personalized upselling, MyStay is the better fit.

For hotels looking for a robust, well-rated platform with extensive integrations and a global presence, MyStay's 41 reviews and recent user feedback make it the strongest choice. If operational complexity and a wider feature set for retailing are your priorities, Aven Hospitality’s more comprehensive toolset might be more suitable.

Is Aven Hospitality or MyStay Easier to Use?

Aven Hospitality boasts a perfect 5/5 ease of use rating, with reviews praising its intuitive reservations and channel management systems, and streamlined onboarding. Its support team is consistently commended for clarity and responsiveness, making adoption straightforward even for large or complex hotels.

MyStay also scores highly with a 4.85/5 rating, with users highlighting its user-friendly interface, quick onboarding, and effective PMS integration. Many reviews mention the platform’s straightforward setup and simple guest communication tools, making staff adoption easier.

Edge: Aven Hospitality

Which Has Better Features: Aven Hospitality or MyStay?

Aven Hospitality stands out with four unique features not found in MyStay: gift vouchers and prepaid experiences, automated fulfillment task routing, Type 2 SOC 2 data security certification, and dynamic upgrade pricing. These features empower hotels to run complex retail operations securely and flexibly.

MyStay offers three exclusive features: multi-channel delivery (email, SMS, WhatsApp, chat), offer orchestration across the guest journey, and A/B testing for offers—enhancing personalized, multichannel upselling. While both platforms have six shared features, Aven Hospitality's broader retail tools give it a slight edge for hotels focusing on product diversification.

Edge: Aven Hospitality

Which Has Better Customer Support: Aven Hospitality or MyStay?

Aven Hospitality’s customer support and onboarding receive perfect 5/5 ratings, with reviews emphasizing their excellent communication and dedicated assistance. Users describe their support as “very communicative” and “helpful throughout the onboarding process,” which is crucial for complex retail integrations.

MyStay’s support, rated 4.85/5, is also highly regarded, with reviewers appreciating their responsiveness and continuous feature updates. Some users wish for faster system performance but still rank support highly.

Edge: Aven Hospitality

Which Has More Integrations: Aven Hospitality or MyStay?

Aven Hospitality connects with 80 verified partners, including major players like SiteMinder, Oracle Hospitality, and WebRezPro, offering extensive integration options for diverse PMS and channel managers. Its broad partner network supports larger, more complex tech stacks.

MyStay integrates with 30 verified partners, including key systems like Preno, WuBook, and HotelTime, sufficient for many mid-sized hotels but less extensive than Aven Hospitality. Shared integrations include industry staples like Bookassist and Amadeus, but the smaller network could limit flexibility in some setups.

Edge: Aven Hospitality

Which Do Hoteliers Rate Higher: Aven Hospitality or MyStay?

MyStay’s 4.82/5 rating from 40 reviews reflects strong recent user satisfaction, especially among boutique, serviced apartment, and mid-sized hotels. Reviewers commend its ease of use, contactless features, and revenue growth potential.

Aven Hospitality’s single review scores 0/5, indicating a lack of recent feedback and a limited review base. While initial impressions are positive, the absence of recent reviews makes it harder to gauge current performance.

Given the volume and recency of reviews, MyStay provides more reliable, up-to-date insights.

Edge: MyStay

How Much Do Aven Hospitality and MyStay Cost?

Aven Hospitality’s retailing platform costs a flat $600 per month with no freemium or trial options, which might be a higher upfront investment. The pricing structure suggests targeting larger properties or those with significant retail needs.

MyStay charges $400 per month, also without a trial or freemium tier, making it more accessible for smaller hotels or those new to digital upselling. Both platforms lack detailed tiered pricing info, but MyStay’s lower base price offers better value for budget-conscious hotels.

What Type of Hotel Should Use Aven Hospitality?

• Hotels that want to diversify revenue streams with ancillary retail options beyond rooms, such as spa, restaurant, or activity sales.
• Teams seeking a comprehensive retail management system capable of handling gift vouchers, prepaid experiences, and dynamic pricing.
• Larger properties or chains with complex multi-property operations requiring extensive integrations.
• Hotels that prioritize data security, given Aven Hospitality’s SOC 2 certification.
• Hotels aiming for a flexible, scalable solution that supports various retail scenarios.

Not ideal if your hotel is a small boutique or primarily focused on contactless guest experiences without extensive retail needs.

What Type of Hotel Should Use MyStay?

• Hotels prioritizing contactless check-in/out, especially during or post-pandemic.
• Properties seeking an all-in-one guest communication and upselling platform with automation.
• Boutique, serviced apartments, and mid-sized hotels looking for a straightforward, effective solution with high guest satisfaction.
• Hotels interested in multi-channel delivery and offer testing to optimize revenue.
• Hotels with a focus on personalization, leveraging guest data for targeted promotions.

Not ideal if your hotel’s primary goal is extensive retail offerings or complex integrations beyond basic PMS connection.

Aven Hospitality vs MyStay: The Bottom Line for Hotels

Aven Hospitality is your go-to if your hotel needs a broad retail management system with extensive partner integrations, security, and a variety of ancillary sales tools. Its focus on diversifying revenue streams makes it suitable for larger, upscale properties with complex retail operations.

MyStay excels at providing a contactless, communication-driven upselling platform with high guest satisfaction ratings, making it ideal for boutique, serviced, or mid-sized hotels seeking automation and guest engagement. Its ease of use, recent positive reviews, and lower cost make it attractive for hotels looking for a straightforward, effective upselling tool.

In conclusion, choose Aven Hospitality if your hotel aims to expand retail offerings, prioritize integration, and handle complex retail operations. Opt for MyStay if your focus is contactless guest services, automated communication, and maximizing revenue through personalized upselling with a smaller investment.

Ultimately, the decision hinges on whether your hotel’s priorities are retail diversity and integration (Aven Hospitality) or guest experience and automation (MyStay).