The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 271 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
SHR Group shines in customer support — especially for brand properties (4.8/5) , with exclusive features like Drag and Drop Page Builder and Fully Customizable Themes.
ROIBACK shines , with exclusive features like Google AMP Markup and Storefront/Voucher Functionality.
Side-by-side ratings based on 271 verified hotelier reviews on HTR.
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| Starting Price | From $900/mo | Contact sales |
| Verified Reviews | 262 | 9 |
After analyzing 271 verified reviews, SHR Group users most value its proactive client management, website design, reporting and analytics, while ROIBACK users highlight . Click any theme to see what reviewers say.
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Proactive Client Management
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Website Design
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Reporting and Analytics
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Digital Marketing
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Voucher System
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Template Limitations
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How each product ranks among Website Design vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #9 30 reviews | #26 0 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 208 reviews | #17 3 reviews |
| Large (75-199 rooms) ▾ | #6 13 reviews | #13 1 reviews |
| X-Large (200+ rooms) | #14 1 reviews | #7 2 reviews |
By Property Type
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| Boutique ▾ | #4 115 reviews | #20 3 reviews |
| Luxury ▾ | #2 163 reviews | #17 3 reviews |
| Branded / Chain ▾ | #2 84 reviews | #14 2 reviews |
| Extended Stay ▾ | #4 16 reviews | #16 0 reviews |
By Region
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| North America ▾ | #11 8 reviews | #27 1 reviews |
| Europe ▾ | #2 244 reviews | #17 1 reviews |
| Asia Pacific ▾ | #6 5 reviews | #5 3 reviews |
| Middle East | — | #8 1 reviews |
Choosing a website design platform is critical for your hotel's online presence. Both SHR Website Design by SHR Group and Roiback | Hotel Web Development aim to boost your digital footprint, but they approach this goal differently. While SHR Group offers a broad suite of tools with extensive reviews backing its performance, Roiback's website development service is less reviewed but emphasizes visual appeal and user engagement. Which solution aligns best with your hotel’s specific needs?
Both products aim to improve your website's aesthetics, functionality, and conversion rates. SHR Group’s platform is more comprehensive, integrating advanced features and a data-driven approach, whereas Roiback focuses on creating visually compelling websites designed to inspire bookings from first click. Are you looking for a proven, review-backed solution or a tailored, design-focused approach?
SHR Website Design is ideal if your hotel needs a data-driven, feature-rich platform with proven performance and extensive support. It caters to a wide range of hotel types, from boutique to city center and resort properties, with a strong track record reflected in 169 recent reviews and a 4.87/5 overall rating. Its key strengths are advanced customization, SEO tools, and robust integrations, making it suitable for hotels aiming for a sophisticated digital presence.
Roiback, by contrast, is better suited for hotels prioritizing high-quality visual design and user experience. Although it has only 8 reviews with no recent feedback, its focus on inspiring visitors and converting interest aligns well with properties that want an eye-catching online showcase. It’s a good fit if your hotel values aesthetic appeal and visitor engagement over extensive technical features. Which approach do you prioritize: data-backed features or visual engagement?
SHR Group’s platform boasts a high ease-of-use score of 4.69/5, backed by positive reviews praising its support and onboarding process. However, some users find its CMS somewhat complex, especially with image uploads and page setup, which could require additional training. Overall, its interface is designed to suit users familiar with digital marketing and website management.
Roiback’s interface scores 4.5/5, with users highlighting its intuitive design and straightforward management. Its creative approach simplifies the process of translating hotel features into visually appealing websites, making it easier for hotels with less technical expertise to manage their sites. For ease of management, Edge: SHR Group.
SHR Group offers 14 unique features, including drag-and-drop page builders, fully customizable themes, and SEO plugins—tools that give your team extensive control over your website’s design and optimization. Its focus on customization and SEO makes it suitable for hotels wanting to tailor their digital presence extensively.
Roiback provides 10 features, emphasizing visual design and conversion tools like strategically placed call-to-actions and destination highlights. Its features are optimized for inspiring interest and converting visitors quickly, but it lacks some of the advanced SEO and customization options found in SHR.
Edge: SHR Group.
SHR Group’s support scores 4.85/5, with reviews emphasizing prompt, knowledgeable, and proactive assistance. Clients like Windward Management and Woodlands Hotel praise their support team for quick responses and expert guidance, which helps streamline onboarding and ongoing management.
Roiback’s support scores 4.38/5, with reviews highlighting friendly, professional service. Users appreciate its responsiveness but note that the support experience isn’t as extensively reviewed or detailed as SHR’s. For more reliable, well-documented support, Edge: SHR Group.
SHR Group boasts 81 verified partners, including major players like SiteMinder, YieldPlanet, and RateGain. Its extensive ecosystem allows your hotel to connect multiple systems—PMS, channel managers, marketing tools—creating a unified digital environment.
Roiback offers 27 verified partners, including familiar names like GuestCentric, STAAH, and Winhotel. While its integration options are solid, they are fewer and less diverse than SHR’s, potentially limiting flexibility for complex tech stacks.
Edge: SHR Group.
SHR Group’s reviews are overwhelmingly positive, with a 4.87/5 overall rating and 96% likelihood to recommend. Hoteliers in all segments—from boutique to city center hotels—appreciate its extensive features, ease of support, and proven results, especially in recent reviews.
Roiback, despite its limited review count, has an 84% likelihood to recommend, with feedback emphasizing its visual appeal and user-friendly management. However, the lack of recent reviews and fewer total ratings make SHR’s reputation more compelling. Edge: SHR Group.
SHR Group’s pricing starts at $900 per month, with no trial or implementation fees, offering a clear, predictable cost structure. Pricing for Roiback is not publicly available, which makes direct comparisons difficult, but the lack of transparency could suggest a more bespoke or variable fee structure.
If predictable costs are essential, SHR’s transparent pricing offers peace of mind. Roiback’s pricing is less transparent, so consider this when evaluating value.
Not ideal if your hotel is small with minimal digital marketing needs or has budget constraints, as the platform’s sophistication and price point may be more than necessary.
Not ideal if your hotel needs deep customization, extensive integrations, or advanced SEO tools.
SHR Website Design is a comprehensive, review-backed platform with a strong reputation for boosting direct bookings through advanced features, extensive integrations, and data-driven design. Its broad feature set and support make it suitable for hotels seeking a customizable, scalable digital presence, especially those with larger budgets.
Roiback excels at creating visually attractive websites that inspire interest and quick conversions. Its simple management and design focus are perfect for smaller hotels or properties that want to emphasize destination appeal without extensive technical complexity.
Choose SHR if you value proven performance, extensive features, and support. Opt for Roiback if your priority is compelling design and straightforward management, especially for properties emphasizing destination marketing.
According to HTR's product database, SHR Website Design and Roiback | Hotel Web Development share 11 features. Here are the key differences — features one has that the other lacks.
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| Drag and Drop Page Builder | ||
| Fully Customizable Themes | ||
| Google AMP Markup | ||
| Review Widgets | ||
| SEO Plugins | ||
| Storefront/Voucher Functionality |
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Our results and KPIs from booking engine to digital reinforce the effectiveness of our partnership and SHR Group's exceptional technology."
No published case study for this goal yet.
No published case study for this goal yet.
"The new website offers a more agile, intuitive, and personalized user experience. We wanted our website to reflect our corporate identity, our hotels, and our differential value pr..."
What hoteliers love
Clients commend the dedicated client management team for their proactive and responsive support. Account managers are often described as knowledgeable... Clients commend the dedicated client management team for their proactive and responsive support. Account managers are often described as knowledgeable, invested in client success, and ready with insights and recommendations to drive business growth.
SRH Group is highly regarded for its modern, visually striking, and user-friendly website designs that enhance the guest booking experience. Clients n... SRH Group is highly regarded for its modern, visually striking, and user-friendly website designs that enhance the guest booking experience. Clients noted that these designs have significantly contributed to increased visibility and higher conversion rates. However, some clients expressed a need for more flexibility in customization and quicker turnaround times.
The extensive and in-depth reporting features provided by SRH Group are consistently praised, offering clear insights into performance trends and acti... The extensive and in-depth reporting features provided by SRH Group are consistently praised, offering clear insights into performance trends and actionable data that help hoteliers make informed decisions. Users find these reports crucial for strategy adjustments and performance tracking.
Where hoteliers push back
The voucher system implemented by SRH Group received mixed reviews. While appreciated for driving additional revenue, several users highlighted areas... The voucher system implemented by SRH Group received mixed reviews. While appreciated for driving additional revenue, several users highlighted areas for potential enhancements, including easier voucher management and partial redemptions.
While SRH Group's templates are generally praised for being visually appealing, some users find them restrictive and desire more options for customiza... While SRH Group's templates are generally praised for being visually appealing, some users find them restrictive and desire more options for customization to better reflect their unique brand identities.
Ranks higher for
Unique capabilities
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. SHR Website Design and Roiback | Hotel Web Development share many core Website Design features, but each has unique capabilities. SHR Website Design offers 81 verified integration partners, while Roiback | Hotel Web Development offers 27. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. SHR Website Design leads in ease of use at 4.7/5 vs 4.3/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
SHR Website Design: No. Roiback | Hotel Web Development: No. Neither product currently offers a free tier. Most Website Design vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. SHR Group has an HT Score of 43 and ROIBACK has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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