Bay Lakes Information Systems vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is critical to your hotel's success, and it often comes down to the reliability, features, ease of use, and support offered by the vendor. Bay Lakes Information Systems and Stayntouch both aim to serve this purpose but diverge significantly in their market presence, review volume, and feature sets. Which one aligns best with your hotel's operational needs and growth plans?

Bay Lakes Information Systems, founded in 1984, offers a traditional, reservation-centric PMS with integrated point of sale and tax filing, primarily serving smaller properties. Stayntouch, established in 2012, provides a cloud-based, highly flexible platform with advanced multi-property capabilities and extensive third-party integrations. Given the recent review count and user ratings, which system truly stands out?

Is Bay Lakes Information Systems or Stayntouch Better for Hotels?

Bay Lakes Information Systems has a long history of serving hotels with a focus on core property management features like reservations, check-ins, and tax filing. However, with zero reviews in the last six months and an overall rating of 0/5, it lacks recent user feedback and visible customer satisfaction data.

Stayntouch, on the other hand, boasts over 317 reviews, with 26 in the last six months, and a high rating of 4.56/5. Its recent reviews highlight ease of use, robust support, and features like contactless check-in, which resonate with modern hotel operations. Are you willing to rely on a system with no recent feedback versus one with a proven, current track record?

Stayntouch vs Bay Lakes Information Systems: Which Should Your Hotel Choose?

If your hotel needs a cloud-based, scalable platform with strong multi-property management, extensive third-party integrations, and mobile capabilities, Stayntouch is the clear choice. Its broad feature set and recent positive reviews make it suitable for mid-sized to large hotels that want to grow and adapt.

If your property is small, prefers a more traditional setup, or relies on integrated POS and tax filing without the need for extensive third-party tools, Bay Lakes might fit. However, given the lack of recent reviews and a 0/5 rating, Stayntouch’s current user satisfaction makes it the better choice for most hotels seeking modern solutions.

Is Stayntouch or Bay Lakes Information Systems Easier to Use?

Stayntouch is rated 4.7/5 for ease of use, with reviewers calling its interface intuitive and mobile-friendly. Training is described as "easy," and users mention that onboarding often takes just a few days, with some emphasizing the system’s user-friendliness for staff.

Bay Lakes, with a 0/5 ease-of-use rating and no recent reviews, offers no recent data supporting its user experience. The lack of feedback suggests it may not be as adaptive or modern as Stayntouch. Edge: Stayntouch.

Which Has Better Features: Bay Lakes Information Systems or Stayntouch?

Stayntouch offers 49 features, including revenue management, online check-in, guest messaging, integrated payments, Kiosk check-in, and advanced reporting—many of which are absent in Bay Lakes. Bay Lakes, however, provides basic reservation management, POS, and tax filing, but with no additional features listed.

Stayntouch’s broad feature set supports diverse hotel operations from guest experience to revenue optimization. Its features also include mobile apps, digital registration, and automated night audits. Edge: Stayntouch.

Which Has Better Customer Support: Bay Lakes Information Systems or Stayntouch?

Stayntouch’s support ratings are 4.68/5, with reviews praising the team’s support quality, fast response times, and helpful onboarding. Users frequently mention consistent upgrades and excellent training, making support a significant strength.

Bay Lakes, with zero recent reviews, provides no current support feedback. Its support quality cannot be reliably assessed, but the lack of recent customer voices weakens confidence. Edge: Stayntouch.

Which Has More Integrations: Bay Lakes Information Systems or Stayntouch?

Stayntouch integrates with 188 verified partners, including major vendors like RoomPriceGenie, STAAH, and others, offering extensive third-party options. Bay Lakes has no verified integration partners listed, limiting its connectivity with other systems.

The rich integration network in Stayntouch allows your hotel to customize and expand functionalities easily. This flexibility is especially valuable for multi-property chains or hotels relying on third-party solutions. Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Bay Lakes Information Systems or Stayntouch?

Stayntouch has a review score of 4.56/5 based on 317 reviews, with high ratings across categories like ease of use, support, and value. Hotels from varied segments—luxury, boutique, independent—rate it highly, often praising its user interface and support.

Bay Lakes offers no recent reviews, so its current hotel ratings are unavailable. The absence of feedback makes Stayntouch the clear leader. Edge: Stayntouch.

How Much Do Bay Lakes Information Systems and Stayntouch Cost?

Bay Lakes does not publicly list its pricing, which suggests it may be customized or less transparent. Stayntouch charges $800 per month, with no additional implementation or setup fees, making its costs predictable.

While Bay Lakes might offer tailored pricing, Stayntouch’s transparent fee structure and clear value proposition are easier to evaluate for your budgeting process.

What Type of Hotel Should Use Bay Lakes Information Systems?

• Hotels that prefer a traditional, reservation-focused PMS built on a long-standing platform.
• Small properties that need basic reservation and POS functionalities.
• Hotels that rely heavily on integrated tax filing and simple guest management.
• Properties with minimal need for third-party system integration.
• Hotels in regions where Bay Lakes has a strong local presence.

Not ideal if your hotel values modern, mobile operations or extensive integrations, as Bay Lakes lacks recent updates and active customer feedback.

What Type of Hotel Should Use Stayntouch?

• Hotels of all sizes seeking a scalable, cloud-based PMS.
• Multi-property chains that need centralized management.
• Hotels prioritizing mobile check-in, self-service kiosks, and digital guest experiences.
• Properties looking for extensive integrations with third-party vendors.
• Hotels aiming for quick onboarding and ongoing support.
• Hotels interested in revenue management, group bookings, and guest messaging.

Not ideal if your hotel operates in a very isolated region with limited internet connectivity or prefers a more traditional, on-premise system.

Stayntouch vs Bay Lakes Information Systems: The Bottom Line for Hotels

The core difference lies in their market approach: Bay Lakes offers a legacy, reservation-centric system with limited recent activity, while Stayntouch provides a modern, cloud-based platform with high user satisfaction and extensive features.

If your hotel needs a flexible, feature-rich system with a proven track record of recent support and positive reviews, Stayntouch is the clear choice. Its high review count and current ratings make it the stronger candidate for most hotels seeking reliable, scalable PMS technology.

Choose Bay Lakes only if your hotel operates in a niche market requiring basic reservation management and tax filing, and you prefer a traditional vendor with a long history, despite the lack of recent feedback.

In summary, for most modern hotels aiming to improve operational efficiency, guest satisfaction, and future growth, Stayntouch offers the better combination of features, support, and user trust.