Compare BCV (A RateGain company) vs GuestService - Surveys vs Medallia

BCV, A RateGain Company

BCV (A RateGain company)

29 reviews
Guest Service

GuestService - Surveys

3 reviews
Medallia

Medallia

8 reviews

Compare BCV (A RateGain company) vs GuestService - Surveys vs Medallia

Social Media vendor comparison between BCV (A RateGain company) vs GuestService - Surveys vs Medallia. Find out which Social Media is right for you based on realtime data from 40 verified hotelier reviews across 11 countries.

BCV, A RateGain Company

BCV, A RateGain Company

Ranked 1 (out of 21)

4.8
29 reviews
View profile
Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile

Ratings Summary

HT Score

BCV (A RateGain company)

100 HTScore Icon

GuestService - Surveys

unranked HTScore Icon

Medallia

unranked HTScore Icon
Popularity

BCV (A RateGain company)

29 verified reviews

GuestService - Surveys

3 verified reviews

Medallia

8 verified reviews
Likelihood to Recommend

BCV (A RateGain company)

96%

GuestService - Surveys

100%

Medallia

96%
Ease of Use

BCV (A RateGain company)

4.8

GuestService - Surveys

5

Medallia

4.6
ROI

BCV (A RateGain company)

4.6

GuestService - Surveys

5

Medallia

4.5
Implementation

BCV (A RateGain company)

4.8

GuestService - Surveys

Not enough data available

Medallia

4.9
Customer Support

BCV (A RateGain company)

4.8

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Medallia

4.8

Verified Customer Support

Certificate of Excellence

BCV (A RateGain company)

GuestService - Surveys

Medallia

Features

Other

Notifications

Social review tracking

Service Recovery/Escalation

Guest Feedback Management

Case Management

Marketing dashboard

Facebook Integration

Instagram Integration

Twitter Integration

Linkedin Integration

Mobile App

BCV (A RateGain company)

Other

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

BCV, A RateGain Company
vs.
Guest Service
vs.
Medallia

Customers

Top 3 Segments

BCV (A RateGain company)

Resorts - 28%
Branded Hotels - 28%
Boutiques - 17%

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%
Featured clients
-

GuestService - Surveys

Guest Service doesn’t have any featured brands available

-

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

BCV, A RateGain Company has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

BCV (A RateGain company)

Pricing Available By Request
BCV, A RateGain Company has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
BCV, A RateGain Company
vs.
Guest Service
vs.
Medallia

What Customers Are Saying

Most Recent Review

BCV (A RateGain company)

Attentive and Results Driven Extension of the Team

marketing & eCommerce

GuestService - Surveys

Reception team

Front Office from (Turkey)

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)
Most Positive Review

BCV (A RateGain company)

The one stop solution for complete Revenue Optimization

Revenue Manager

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Medallia

Nice Tool

General Manager from San Francisco (United States)
Most Critical

BCV (A RateGain company)

Attentive and Results Driven Extension of the Team

marketing & eCommerce

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)
References
-

GuestService - Surveys

Guest Service doesn’t have any references available
-

General Info

Screenshots
Integrations

BCV (A RateGain company)

Hotel Metasearch Management Software (2) Booking Engine (1) Business Intelligence (1)

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)
Recent Company Updates
-

GuestService - Surveys

Guest Service doesn’t have any recent company updates

-
Recent Articles

BCV (A RateGain company)

BCV, A RateGain Company doesn’t have any recent articles

GuestService - Surveys

Guest Service doesn’t have any recent articles