The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 170 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Big Rig Media shines .
Net Affinity shines in ease of use and customer support , with exclusive features like Data Analysis & Reporting.
Side-by-side ratings based on 170 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $900/mo |
| Verified Reviews | 0 | 170 |
After analyzing 170 verified reviews, Big Rig Media users most value its , while Net Affinity users highlight customer support, digital marketing, booking engine. Click any theme to see what reviewers say.
| Big Rig Media |
|
|---|---|
| Pros | |
|
+
Customer Support
▾
|
|
|
+
Digital Marketing
▾
|
|
|
+
Booking Engine
▾
|
|
|
+
Reporting
▾
|
|
| Cons | |
|
−
CMS (Content Management System)
▾
|
|
|
−
Flexibility and Customization
▾
|
|
How each product ranks among Digital Marketing Agencies vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Big Rig Media |
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #2 44 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #2 107 reviews |
| Large (75-199 rooms) ▾ | — | #7 6 reviews |
| X-Large (200+ rooms) | — | #8 1 reviews |
By Property Type
| Segment | Big Rig Media |
|
|---|---|---|
| Boutique ▾ | — | #3 67 reviews |
| Luxury ▾ | — | #2 81 reviews |
| Branded / Chain ▾ | — | #3 42 reviews |
| Extended Stay ▾ | — | #7 7 reviews |
By Region
| Segment | Big Rig Media |
|
|---|---|---|
| North America | — | #11 3 reviews |
| Europe ▾ | — | #3 159 reviews |
| Asia Pacific | — | #19 0 reviews |
| Middle East | — | #2 2 reviews |
Choosing the right digital marketing partner is crucial in today’s competitive hotel industry. Both Big Rig Media and Net Affinity aim to boost your online presence, but their approaches diverge significantly. Big Rig Media offers a broad digital marketing service with a focus on custom website design and development, while Net Affinity specializes in a full suite of marketing tools, a robust booking engine, and deep analytics.
Given their core offerings, your decision hinges on whether you need a comprehensive marketing agency or a specialized digital marketing platform with a proven booking engine. Are you seeking agency-level strategies with creative design, or do you prioritize a platform that integrates marketing, bookings, and analytics? Let’s compare the two.
Big Rig Media, as a digital agency, provides tailored website design, web development, and integrated marketing campaigns aimed at enhancing your hotel’s online visibility. Review data for Big Rig Media shows zero ratings, reviews, or recent customer feedback, indicating minimal recent engagement or user experience data.
In contrast, Net Affinity boasts over 118 reviews, with recent feedback from the last six months indicating ongoing client satisfaction. Its 4.87/5 overall rating and 94% likelihood to recommend suggest strong, current user confidence. Net Affinity’s extensive feature set and active user base make it a more reliable choice for hotels seeking proven results.
While Big Rig Media’s lack of recent reviews makes it difficult to gauge current client satisfaction, Net Affinity’s recent positive reviews and high NPS score solidify it as the more trusted platform today. Are you comfortable investing in a service with no recent feedback versus a platform with active engagement?
If your hotel needs a comprehensive digital marketing and booking solution that includes SEO, PPC, web design, and detailed analytics, Net Affinity is the clear choice. It caters well to hotels seeking to boost direct bookings and optimize marketing ROI through specialized services.
On the other hand, Big Rig Media might appeal if you’re looking for a broad agency that offers customized website development and marketing strategies outside of a strict SaaS model, though its lack of recent reviews limits confidence. For hotels prioritizing measurable marketing impact and a proven track record, Net Affinity remains the better fit.
In summary, choose Net Affinity if you desire an integrated platform with extensive marketing features and recent successful client cases. Opt for Big Rig Media only if you’re exploring a bespoke agency approach and are comfortable with less recent performance data.
Net Affinity’s platform earns a 4.56/5 ease-of-use rating, supported by straightforward onboarding and detailed support, as reflected in its 4.62/5 onboarding score. Multiple reviews praise its intuitive interface, with comments like “Very prompt reply to support issues” and “The online support team has always sent email check-ins,” highlighting strong user support.
In contrast, Big Rig Media’s UI/UX ratings are at zero, with no recent reviews or feedback available. The absence of user feedback suggests little recent data on ease of use, making it difficult to assess how intuitively your team could adopt or navigate the platform.
Edge: Net Affinity.
Net Affinity offers 18 unique features, including SEO, PPC, web design, social media advertising, data analysis, conversion rate optimization, and a robust booking engine. These features are tailored to maximize your online visibility and revenue, with many reviews praising its ability to drive direct bookings.
Big Rig Media provides no listed features, which makes it difficult to compare capabilities directly. Its value seems to revolve around website design and digital marketing, but without specific features or recent updates, its technological strength remains uncertain.
Edge: Net Affinity.
Net Affinity’s customer support scores a 4.8/5, with reviews emphasizing prompt responses and helpful, attentive service. Testimonials highlight “extremely helpful” account managers and “quick and efficient” responses, even during busy periods, reflecting consistent support quality.
Big Rig Media’s support data is unavailable, with no recent reviews or ratings. The lack of recent customer feedback suggests support quality may not be as well-documented or dependable currently.
Edge: Net Affinity.
Net Affinity integrates with 62 verified partners, including popular tools like Criton, Priority Software, and GuestCentric, offering extensive connectivity options for your hotel’s tech stack. Shared integrations are absent, but the variety supports a range of marketing, booking, and revenue management needs.
Big Rig Media has no verified integrations listed, indicating a potential limitation in connecting with third-party tools or platforms. If seamless integration is a priority, Net Affinity’s extensive partner network makes it a clear advantage.
Edge: Net Affinity.
Net Affinity’s recent reviews highlight a 4.86/5 average rating from 109 hotelier reviews, with many praising its ability to generate over 98% direct business for clients like Galgorm. Hotels in various segments, including boutique, resort, and city center hotels, rate it highly for performance and support.
Big Rig Media lacks recent review data altogether, making it impossible to determine current hotelier satisfaction. Given the active feedback for Net Affinity, it’s the more trusted choice among hoteliers today.
Edge: Net Affinity.
Big Rig Media’s pricing structure is not publicly available, with no indication of fees, implementation costs, or trial options. This lack of transparency complicates cost comparisons.
Net Affinity charges $900 monthly, with no mention of additional implementation fees or trial periods. This predictable pricing model facilitates budgeting and planning.
Since Big Rig Media’s costs are unclear, the clear comparison favors Net Affinity, which openly discloses its monthly fee.
Not ideal if:
Given the lack of recent reviews, Big Rig Media may suit boutique or independent hotels seeking personalized agency services, but confidence in performance is limited.
Not ideal if:
Given recent reviews and active customer engagement, Net Affinity is best suited for hotels serious about their online growth and revenue.
Big Rig Media positions itself as a custom digital marketing agency focusing on website design and bespoke campaigns, but its lack of recent data makes assessing current performance challenging. It’s suitable for hotels seeking personalized agency services outside of SaaS models but offers no clarity on ongoing support or features.
Net Affinity, with its extensive feature set, proven track record, and active user reviews, demonstrates consistent ability to boost direct bookings and support digital marketing efforts. Its transparent pricing and strong support network make it the safer, more dependable choice for most hotels.
If your primary goal is to enhance bookings and digital marketing credibility, Net Affinity’s recent reviews, extensive integrations, and high customer satisfaction scores give it the edge. For hotels open to an agency-led approach with tailored website development, Big Rig Media might suit, but be aware of the limited recent feedback and unclear costs.
In conclusion, for most hoteliers evaluating these two options today, Net Affinity stands out as the more reliable, feature-rich, and well-supported platform.
Digital Marketing Agencies pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Big Rig Media |
|
|
|---|---|---|
| Starting Price | — | From $900/mo |
According to HTR's product database, Big Rig Media and Net Affinity (Digital Marketing) share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Big Rig Media |
|
|---|---|---|
| Data Analysis & Reporting | ||
| Meta search marketing | ||
| PPC | ||
| SEO | ||
| Web Design | ||
| Web Development |
Showing top differences. 6 more features differ between these products.
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I am very happy with the collaborative relationship we have with Net Affinity and the results we have seen together. There reporting on both marketing and e-commerce give us great..."
What hoteliers love
While the customer support provided is generally praised for being responsive and helpful, some users pointed out a need for improved communication an... While the customer support provided is generally praised for being responsive and helpful, some users pointed out a need for improved communication and faster resolution times during busy periods. The proactive engagement during the COVID-19 lockdowns was particularly appreciated.
The digital marketing services provided by Net Affinity are highly appreciated for their ability to boost online visibility and attract direct booking... The digital marketing services provided by Net Affinity are highly appreciated for their ability to boost online visibility and attract direct bookings. Custom marketing plans and expert guidance have consistently shown positive results in terms of revenue increase.
Hoteliers commend Net Affinity's booking engine for its ease of use and flexibility in creating offers, enhancing revenue through direct bookings. The... Hoteliers commend Net Affinity's booking engine for its ease of use and flexibility in creating offers, enhancing revenue through direct bookings. The system's reporting capabilities allow for detailed financial and marketing planning, which many found invaluable.
Where hoteliers push back
There are mixed reviews about Net Affinity's CMS. While it is generally found to be intuitive and useful, there are concerns about its complexity and... There are mixed reviews about Net Affinity's CMS. While it is generally found to be intuitive and useful, there are concerns about its complexity and a desire for more streamlined functionalities.
Some users felt that the templates within the CMS and booking engine were restrictive and could benefit from greater customization options.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Big Rig Media and Net Affinity (Digital Marketing) share many core Digital Marketing Agencies features, but each has unique capabilities. Big Rig Media offers 0 verified integration partners, while Net Affinity (Digital Marketing) offers 62. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Net Affinity (Digital Marketing) leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Big Rig Media: No. Net Affinity (Digital Marketing): No. Neither product currently offers a free tier. Most Digital Marketing Agencies vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Big Rig Media has an HT Score of 0 and Net Affinity has 56. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor