The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 25 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Bokun shines .
Noovy shines in ease of use and customer support , with exclusive features like Payment processing and Housekeeping module.
Side-by-side ratings based on 25 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 25 |
After analyzing 25 verified reviews, Bokun users most value its , while Noovy users highlight ease of use, customer service, automated payment processing. Click any theme to see what reviewers say.
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Ease of Use
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Customer Service
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Automated Payment Processing
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Direct OTAs Integration
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Design
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Reporting Tools
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Translation Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Bokun |
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| Small (10-24 rooms) ▾ | — | #39 11 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #38 12 reviews |
By Property Type
| Segment | Bokun |
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| Boutique ▾ | — | #38 14 reviews |
| Luxury | — | #54 2 reviews |
| Branded / Chain | — | #52 2 reviews |
By Region
| Segment | Bokun |
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| Europe ▾ | — | #22 23 reviews |
| Middle East | — | #16 2 reviews |
Choosing the right property management system (PMS) can significantly influence your hotel's operations and profitability. While Bokun by Bokun aims to serve tour operators and experience providers with booking management, it does not target traditional hotels directly. Conversely, Noovy PMS is designed explicitly for hoteliers seeking an all-in-one platform to streamline daily tasks. Which solution better addresses your hotel’s specific needs?
Bokun’s focus on reservation management for tours and activities makes it less suitable for hotels needing robust PMS features. Noovy, with a comprehensive suite of tools tailored for hotels, offers more relevant functionalities. Are you seeking a dedicated hotel PMS or a versatile booking platform for experiences?
Bokun primarily excels in managing activity reservations, with a strong emphasis on travel agencies and experience providers. It offers inventory management, automation, and integration with travel channels but lacks core hotel management features like front desk operations or housekeeping modules. Noovy, on the other hand, is built specifically for hotels, providing property management, channel management, online booking, and revenue tools all in one.
Since Bokun has zero recent reviews and a review count of none for hotel use, it lacks validation as a hotel PMS. Noovy’s recent reviews from 19 hoteliers, all within the last six months, indicate a more current and trusted solution. Their 4.89/5 customer support rating and 99% likelihood to recommend suggest high hotel industry confidence. Do you want a tool proven in hotel environments or a platform primarily for tours?
If your hotel needs an integrated PMS that handles reservations, guest management, billing, and distribution channels, Noovy is the clear choice. It offers a full suite of features, including a booking engine, channel manager, revenue management, and guest CRM, all in a single platform. Bokun’s focus on tours and activities makes it unsuitable unless your hotel operates as part of a larger experience business.
For hoteliers prioritizing ease of use, support, and comprehensive operational tools, Noovy’s high ratings and recent positive reviews make it the better fit. Bokun may be appealing if your operational needs center around activity bookings rather than full hotel management. Which set of features aligns with your current priorities?
Noovy boasts a user rating of 4.84/5, with reviews praising its straightforward, friendly interface, and quick onboarding. Hotels appreciate the platform’s intuitive design and reliable support, making staff adoption smooth. Bokun’s user rating is notably absent, and with no recent reviews, we cannot assess its ease of use confidently. Its interface has been described as slightly outdated in past feedback.
Given the recent review data, Edge: Noovy. Your team will likely find it easier to train staff and integrate into daily operations with Noovy’s modern, user-friendly layout.
Noovy offers 48 features exclusive to its platform, including channel management, integrated CRS, booking engine, online check-in, housekeeping, guest CRM, revenue management, and automated payment processing. Bokun has no unique hotel-specific features listed and appears to focus on activity booking, lacking the core hotel management tools needed for day-to-day operations.
The extensive feature set of Noovy directly supports front desk tasks, housekeeping, guest communication, and revenue optimization. For a hotel seeking an all-in-one management platform, Noovy’s feature depth clearly surpasses Bokun. Edge: Noovy.
With a support rating of 4.89/5 and recent reviews praising its friendly, reliable, and prompt service, Noovy’s customer support stands out. Hotel owners highlight how support helps streamline operations and resolve issues quickly, including onboarding and ongoing assistance. Bokun’s support rating is unavailable, and no recent reviews are present to confirm its support quality.
Given the recent review data, Edge: Noovy. Your hotel will benefit from the assurance of responsive, 24/7 support that enhances operational continuity.
Noovy integrates with 40 verified partners, including major OTAs like Omnibees, GuestRevu, and HotelTime, providing extensive connectivity. Bokun has no verified integration partners listed, limiting its ability to connect with external systems or distribution channels.
For hotels relying on multiple distribution channels, Noovy’s broad integration network simplifies synchronization and reduces manual work. Edge: Noovy.
Since Bokun has zero hotel reviews, it cannot be rated by hoteliers. Noovy’s 19 recent reviews, all within the last six months, average an impressive 5/5 score, with hotels in various segments praising its ease of use, support, and feature set. City center hotels and boutique properties particularly rate Noovy highly, citing improved efficiency and guest experiences.
For reliable, up-to-date hotel-specific feedback, Edge: Noovy. Its strong recent reviews confirm its standing among hoteliers.
Bokun’s pricing details are unavailable, and it appears to lack a standard paid plan or trial. Noovy charges $600 per month, with no setup fee or trial period, representing a straightforward cost structure. Its pricing reflects its all-in-one hotel management capabilities.
If budget transparency and predictable costs matter, Noovy’s clear pricing offers peace of mind. Edge: Noovy.
Bokun is suitable for:
Not ideal if your hotel requires extensive PMS, front desk, or housekeeping features. Hotels seeking integrated hotel management should look elsewhere.
Noovy is ideal for:
Not suitable for:
The core difference lies in their focus: Bokun is a tour and activity booking system, while Noovy provides a complete hotel management solution. Bokun’s minimal hotel-specific features and lack of recent hotel reviews make it less suitable for most hoteliers. Noovy’s recent, positive hotel reviews, extensive feature set, and high support ratings establish it as a top choice.
Choose Noovy if your hotel needs a full PMS, channel management, and guest communication system that’s easy to adopt and backed by recent positive feedback. Bokun may be appropriate if your hotel’s focus is on managing experience bookings, but it’s not recommended for full hotel operations.
This comprehensive comparison aims to help you select the platform that best fits your hotel’s operational needs and growth plans. Based on recent reviews and feature depth, Noovy stands out as the more reliable, hotel-focused solution.
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature | Bokun |
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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Spa
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| Spa & Wellness Module |
What hoteliers love
Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces... Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces operational errors.
Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfa... Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfaction with the product.
The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appre... The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appreciated for its efficiency in handling non-refundable bookings.
Where hoteliers push back
Users appreciate the software's functionality but note that the design is slightly outdated, though a redesign is anticipated to address this issue.
The software offers robust reporting tools that provide insights into various aspects of hotel operations, aiding in better management decisions.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Bokun and Noovy PMS share many core Property Management Systems features, but each has unique capabilities. Bokun offers 0 verified integration partners, while Noovy PMS offers 40. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Noovy PMS leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Bokun: No. Noovy PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Bokun has an HT Score of 0 and Noovy has 71. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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