Cambridge PMS vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's daily operations, revenue, and guest experience. You’re evaluating Cambridge PMS by Shiji and RoomRaccoon PMS, both designed to streamline hotel management but targeting different hotel profiles and operational needs. While both aim to simplify tasks, their features, support, and market presence differ sharply, influencing your overall effectiveness.

Both products address core hotel management challenges—reservation handling, guest communications, and operational efficiency—but diverge in their offerings, user experience, and integration capabilities. Which solution aligns best with your hotel’s size, complexity, and growth ambitions?

Are you leaning toward a framework that offers extensive features and flexibility, or one optimized for ease of use and quick deployment? Let’s explore which product will serve your hotel most effectively.

Is Cambridge PMS or RoomRaccoon Better for Hotels?

Cambridge PMS by Shiji is a robust, enterprise-level platform designed to serve large hotel groups or properties requiring detailed, custom reporting and extensive integration. It offers limited reviews and no recent user feedback, making it difficult to gauge current performance or user satisfaction.

RoomRaccoon, with over 169 reviews and recent feedback from five hotel operators, demonstrates a high satisfaction rate —94% are likely to recommend it. Its user-friendly interface, modern features, and positive recent reviews suggest it’s better suited for small to mid-sized hotels seeking straightforward, reliable management. Is your hotel ready to handle complex, multi-property operations, or do you prioritize ease and quick results?

Cambridge’s limited user feedback and absence of recent reviews mean less confidence in its current performance, whereas RoomRaccoon’s active user base and high ratings point to ongoing relevance. Which system better fits your hotel’s current scale and future plans?

RoomRaccoon vs Cambridge PMS: Which Should Your Hotel Choose?

If your hotel is small, independent, or boutique, you’ll find RoomRaccoon’s intuitive system and comprehensive feature set ideal. It caters to hotels needing automation, direct OTA connections, and revenue tools without overwhelming complexity.

Conversely, if your hotel is part of a large chain or requires complex integrations and detailed customization, Cambridge PMS’s extensive capabilities might appeal. However, with no recent reviews and a lack of user feedback, it’s riskier to assume it will meet your needs effectively.

For most small to medium hotels, RoomRaccoon’s recent positive reviews, ease of onboarding, and all-in-one approach make it the safer, more practical choice — especially given its 94% recommendation rate. Larger properties needing extensive customization may lean toward Cambridge, but without recent user insights, caution is advised.

Is Cambridge PMS or RoomRaccoon Easier to Use?

RoomRaccoon excels in usability, with a 4.74/5 ease-of-use rating based on 169 reviews, and recent feedback praising its straightforward, modern interface. Many users find it simple to learn, and staff onboarding is quick, reducing training time.

Cambridge PMS, however, scores 0/5 in ease of use, with no recent reviews or feedback to suggest improvements. Its complexity and lack of modern design likely make it harder for staff to adopt quickly, increasing training time and potential errors.

Edge: RoomRaccoon.

Which Has Better Features: Cambridge PMS or RoomRaccoon?

RoomRaccoon offers 51 features, including channel management, revenue management, booking engine, automated guest communication, mobile app, multi-currency support, guest CRM, and more. These features are designed for all-in-one hotel management, streamlining operations and increasing revenue opportunities.

Cambridge PMS provides no features or detailed capabilities in the available data, making it impossible to compare directly. Given RoomRaccoon’s extensive feature set, it clearly offers more tools for hotel management.

Edge: RoomRaccoon.

Which Has Better Customer Support: Cambridge PMS or RoomRaccoon?

RoomRaccoon’s support ratings are 4.53/5, with recent reviews praising its responsiveness and helpfulness, especially for small hotels seeking quick assistance. Users appreciate support that helps resolve issues efficiently, maintaining operational flow.

Cambridge PMS has no recent reviews or ratings, leaving support quality uncertain. Its lack of feedback suggests limited or unverified customer service experiences.

Edge: RoomRaccoon.

Which Has More Integrations: Cambridge PMS or RoomRaccoon?

RoomRaccoon integrates with 88 verified partners, including major OTAs, revenue management, and payment systems, providing flexibility to customize your tech stack. Its extensive marketplace supports seamless connections, saving manual effort.

Cambridge PMS has only a single verified partner, Duetto, indicating limited integration options. Without broader connectivity, your hotel might face manual workarounds or future limits.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Cambridge PMS or RoomRaccoon?

RoomRaccoon’s 4.88/5 overall rating, with recent reviews highlighting its ease of use, automation, and support, makes it the preferred choice among small hotels and independents. Hotels in the boutique, B&B, and city-center segments rate it highly for simplifying operations and increasing direct bookings.

Cambridge PMS has a 0/5 overall rating, with no recent reviews, making it impossible to gauge current satisfaction. Its lack of feedback suggests it’s less trusted or less effective in today’s hotel landscape.

Edge: RoomRaccoon.

How Much Do Cambridge PMS and RoomRaccoon Cost?

Cambridge PMS does not publicly disclose pricing or offer a trial or freemium version, suggesting a likely custom quote based on hotel size and needs. Its lack of transparent pricing makes direct comparison difficult.

RoomRaccoon charges a fixed base price of $1,000 and does not have a free tier or trial. Given the straightforward pricing, small hotels can budget accordingly, and the investment aligns with its feature-rich platform.

What Type of Hotel Should Use Cambridge PMS?

• Hotels requiring enterprise-level, customizable solutions.
• Chains with multiple properties needing centralized management.
• Hotels with complex reporting and integrations.
• Large resorts or conference hotels with diverse operation needs.

Not ideal if your hotel prefers quick deployment, ease of use, or has a smaller team.

Not ideal if:

• You are a small boutique or independent hotel.
• You need rapid onboarding or minimal training.
• You prefer transparent, straightforward pricing.

What Type of Hotel Should Use RoomRaccoon?

• Small to mid-sized hotels, boutique hotels, B&Bs, and guesthouses seeking simplicity.
• Hotels wanting an all-in-one platform for reservations, channels, and guest management.
• Independent operators aiming to increase direct bookings and revenue.
• Hotels looking for a modern, cloud-based system with strong automation.

Not ideal if:

• Your hotel is part of a large chain with complex corporate requirements.
• You need highly customizable or enterprise-level solutions.
• Your property requires deep integrations outside of what RoomRaccoon offers.

RoomRaccoon vs Cambridge PMS: The Bottom Line for Hotels

RoomRaccoon’s key advantage lies in its recent reviews, high user satisfaction, and comprehensive feature set designed for small and independent hotels. Its intuitive interface and support network make it a safer choice for properties seeking quick setup and reliable performance.

Cambridge PMS offers extensive capabilities but lacks recent reviews, making it difficult to assess whether it currently meets hotel needs. Its complexity and limited feedback suggest it’s better suited for large operations with dedicated IT resources.

Choose RoomRaccoon if your hotel needs a modern, easy-to-use PMS with proven results and strong support. Opt for Cambridge PMS only if you require a highly customizable enterprise system and have the resources to evaluate its fit without recent user insights.