CASABLANCA hotelsoftware (PMS) vs. NewBook (PMS):
Which Is Right for You?

The Decision

Choosing between Casablanca hotelsoftware and NewBook involves assessing how each system addresses your hotel’s operational needs. Casablanca offers a comprehensive, all-in-one PMS with extensive features tailored for large or multi-property hotels, especially in Europe. NewBook, on the other hand, is a user-friendly PMS with an emphasis on streamlined booking, revenue management, and ease of use, primarily serving the Asia Pacific and North American markets. Which platform aligns better with your hotel’s size, location, and operational complexity?

Both products aim to simplify hotel management and boost revenue, but their approaches differ significantly. Casablanca emphasizes deep integration and automation across extensive functionalities, while NewBook focuses on intuitive design and effective booking management. Are you prioritizing advanced automation or straightforward usability?

Is Casablanca or NewBook Better for Hotels?

Casablanca is better suited if your hotel needs a fully integrated, scalable PMS capable of managing multiple properties and complex operations. Its robust feature set includes online check-in, guest apps, ID scanners, task management, and real-time reporting, designed to cater to large, diverse hotel portfolios. Conversely, NewBook excels for small to medium hotels, motels, and vacation rentals that value ease of use, quick onboarding, and support for online bookings and guest communication.

If your team requires a system with extensive native features and a broad partner ecosystem, Casablanca’s 46 verified integrations and 21 exclusive features give it an edge. For hotels seeking a straightforward, powerful booking-centric system with high support ratings, NewBook’s 16 verified integrations and 11 unique features make it a compelling choice. Do you need a system that handles complex, multi-property management or one focused on simple, effective booking and guest engagement?

Casablanca vs NewBook: Which Should Your Hotel Choose?

If your hotel is part of a larger chain or operates multiple properties, Casablanca is the clear choice. Its scalable platform with features like centralized messaging, yield management, and automated invoicing suits hotels with complex operational needs. Casablanca’s reviews emphasize its support, ease of integration, and extensive features, making it ideal for properties that require detailed customization and automation.

For independent hotels, boutique properties, or those in the early stages of digitalization, NewBook offers a highly rated, intuitive system that’s easy to learn and use (average ratings of 4.75/5). Its focus on online booking, guest communication, and support for multiple accommodation types helps streamline daily operations, boosting revenue and guest satisfaction. If your team values simplicity and customer support over extensive features, NewBook is likely the better fit.

Is Casablanca or NewBook Easier to Use?

Casablanca’s ease-of-use rating stands at 4.8/5, with users praising its clean interface and quick onboarding. However, some reviews mention that, due to its extensive features, new users may find the system somewhat complex initially, especially when exploring advanced modules like yield management or task automation. Support is consistently rated highly, with reviews highlighting rapid, competent responses.

NewBook has a slightly lower ease-of-use score at 4.69/5 but benefits from its intuitive design, which many users describe as “stress-free” for daily tasks like bookings and check-ins. Support is rated 5/5, with reviewers citing prompt, helpful responses and a dedicated service team. Given the simpler learning curve, NewBook generally feels more accessible for smaller teams or hotels with limited technical resources.

Edge: NewBook.

Which Has Better Features: Casablanca or NewBook?

Casablanca boasts 21 features exclusive to its platform, including online check-in, guest apps, integrated ID scanners, task management, and real-time status updates. These tools support complex operations, multi-property management, and automation, making it highly versatile for large hotels or chains.

NewBook offers 11 unique features, notably its revenue management module, integrated CRS, guest profiles, and automated night audit. Its features support streamlined online bookings, guest engagement, and revenue optimization, tailored for smaller or mid-sized properties.

In total, Casablanca's 46 verified partners and broader feature set make it more comprehensive. However, NewBook’s focused, user-friendly features cater well to properties seeking straightforward management solutions with effective booking and revenue tools.

Edge: Casablanca.

Which Has Better Customer Support: Casablanca or NewBook?

Casablanca’s support ratings average 4.82/5, with many reviews praising its rapid, competent responses and availability even outside regular hours. Users highlight the support team’s customer-oriented approach and prompt problem-solving, which is crucial for large hotels with complex systems.

NewBook scores a perfect 5/5 in customer support, with reviewers describing their support staff as “amazing,” “knowledgeable,” and “dedicated,” often citing quick resolutions and personalized assistance. This high rating reflects its focus on customer satisfaction, especially for smaller teams that need immediate help.

While Casablanca's support is consistently praised, NewBook's perfect rating indicates it might be more responsive for your team’s needs.

Edge: NewBook.

Which Has More Integrations: Casablanca or NewBook?

Casablanca offers 46 verified partners, including prominent integrations with Profitroom, Customer Alliance, and RateBoard. Its extensive partner network supports complex workflows across distribution, revenue, and financial systems, providing deep customization options.

NewBook has 16 verified partners, featuring integrations with TripAdvisor, PriceLabs, and D-Edge, among others. While fewer in number, these integrations support key functions like online travel agency channels, revenue management, and payment processing.

If your hotel relies on diverse, specialized integrations, Casablanca’s broader partner ecosystem provides more options. For straightforward booking and guest engagement, NewBook’s core integrations are sufficient.

Edge: Casablanca.

Which Do Hoteliers Rate Higher: Casablanca or NewBook?

Casablanca’s reviews are limited, with only 60 reviews and just 2 in the past six months, providing a less current picture. Its overall rating is 0/5, which appears inconsistent with detailed positive reviews, suggesting review aggregation issues or data errors.

NewBook has 16 reviews, all recent, with a 4.75/5 rating, and reviews praising its ease of use, support, and features. Hoteliers in boutique, vacation, and small hotel segments rate it highly, reflecting its suitability for these markets.

Given the recency and volume of reviews, NewBook’s ratings are more reliable.

Edge: NewBook.

How Much Do Casablanca and NewBook Cost?

Casablanca does not publicly disclose pricing, but many users mention that the system may come with significant setup and ongoing costs, especially for smaller hotels. It appears to operate on a custom pricing model, often requiring a quote.

NewBook charges a base price of $1,000, with no mention of additional implementation fees. Its tiered approach, combined with the absence of hidden costs, offers transparency and predictable budgeting for hotels.

If budget clarity is critical, NewBook’s straightforward pricing provides a clear picture. Casablanca’s costs may be more variable and potentially higher.

What Type of Hotel Should Use Casablanca?

Hotels that benefit from Casablanca’s platform include:

• Large hotels or chains with multiple properties needing centralized management.
• Hotels requiring extensive automation, yield management, and detailed customization.
• Properties that operate across multiple regions and need broad integration.
• Hotels prioritizing a scalable, fully digitalized management system.

Not ideal if:

• You operate a small hotel or boutique property with limited staff.
• Your budget is tight, and you prefer transparent, predictable costs.
• You do not need complex automation or multi-property management.

What Type of Hotel Should Use NewBook?

Hotels that should consider NewBook:

• Small to mid-sized hotels, motels, and vacation rentals.
• Properties prioritizing ease of onboarding and daily simplicity.
• Hotels seeking to boost online bookings and improve guest communication.
• Teams that value dedicated support and straightforward features.

Not ideal if:

• You operate a large chain or require deep automation and extensive integrations.
• Your property needs advanced revenue management or multi-property oversight.
• You have a complex, multi-location operation requiring sophisticated systems.

The Bottom Line for Hotels

Casablanca is a highly capable, feature-rich PMS designed for larger, multi-property hotels in Europe. Its extensive integrations, automation, and support make it suitable if your hotel demands a comprehensive, scalable management platform. The system’s main advantage lies in its depth of features and customization potential, serving large operations well.

NewBook offers a user-friendly, booking-centric platform with excellent support and core features suitable for small to medium hotels, motels, and vacation rentals. Its simple onboarding, transparent pricing, and recent positive reviews make it ideal for properties seeking straightforward operational management and growth.

Choose Casablanca if your hotel needs a deep, scalable system capable of managing complex operations across multiple properties. Opt for NewBook if your hotel values ease of use, excellent customer support, and effective online booking management without the complexity of larger systems.