CENTROTEL vs. Booking Engine by HotelRunner:
Which Is Right for You?

The Decision

Choosing a booking engine is crucial for your hotel's revenue and operational efficiency. Both CENTROTEL by CENTROTEL and HotelRunner’s Booking Engine aim to streamline reservations and improve guest management, but they approach this goal differently. CENTROTEL, with no current reviews or global presence, appears to be a less proven option, whereas HotelRunner boasts extensive recent reviews, a high user rating, and a broad international footprint. How do these differences impact your decision?

Is CENTROTEL or HotelRunner Better for Hotels?

CENTROTEL, despite its name, has no recent reviews, ratings, or active user feedback, making it difficult to gauge its effectiveness or reliability. HotelRunner, by contrast, has over 40 recent reviews in the last six months, with an overall rating of 4.5 out of 5, and a 96% likelihood to recommend, signaling strong user satisfaction. If your priority is proven performance backed by recent user experiences, HotelRunner clearly stands out.

Both products promise to handle reservations and facilitate direct bookings, but HotelRunner additionally offers a wider array of features like multi-currency, multi-lingual support, and extensive OTA integrations. CENTROTEL's lack of verified integrations and reviews raises questions about its ability to meet the needs of dynamic, multi-channel environments. Would you prefer a platform with a proven track record or one that remains largely untested?

HotelRunner vs CENTROTEL: Which Should Your Hotel Choose?

If your hotel needs a flexible, feature-rich booking platform with proven success across multiple regions and hotel types, go with HotelRunner. Its extensive, recent reviews highlight ease of use, support, and a comprehensive set of tools ideal for boutique hotels, villas, and city-center properties. For hotels seeking a cost-effective or niche solution without a proven track record, CENTROTEL might be considered, but the lack of reviews makes this a risky choice.

HotelRunner is especially suited for hotels prioritizing direct bookings, online visibility, and multi-channel management. CENTROTEL, on the other hand, offers no clear advantages given its unverified status. When choosing, consider whether you value a platform with proven reliability and features or if you're willing to experiment with an unreviewed product.

Is CENTROTEL or HotelRunner Easier to Use?

HotelRunner’s user interface scores 4.73 out of 5, with high marks for ease of onboarding and ongoing management, supported by detailed recent reviews praising its user-friendly design. Users frequently mention how simple it is to sync rates, manage channels, and customize the booking process, with many accessing support via WhatsApp for quick help.

CENTROTEL provides no data on usability, onboarding, or user feedback, making it impossible to assess its ease of use. Given the detailed positive reviews of HotelRunner’s intuitive platform, the edge clearly goes to HotelRunner for usability.

Which Has Better Features: CENTROTEL or HotelRunner?

HotelRunner offers over 40 features including mobile responsiveness, multi-currency, multi-lingual support, automated reporting, booking abandonment tools, social media integration, and more. Its flexible rate plans and rich customization options support diverse hotel types and booking strategies.

CENTROTEL, by contrast, provides no unique features or functionalities as evidenced by its lack of reviews and feature offerings. The sheer breadth of HotelRunner’s feature set makes it the better choice for hotels seeking advanced tools and customization options. The edge here is definitively in favor of HotelRunner.

Which Has Better Customer Support: CENTROTEL or HotelRunner?

HotelRunner’s support scores 4.8 out of 5, with recent reviews praising prompt, helpful assistance via multiple channels, including WhatsApp. Users appreciate the ongoing training and quick resolution of issues, contributing to high satisfaction.

CENTROTEL offers no support data, reviews, or user feedback, leaving its support quality an unknown. Given HotelRunner’s clearly documented support strengths and high ratings, the edge goes to HotelRunner.

Which Has More Integrations: CENTROTEL or HotelRunner?

HotelRunner integrates with 17 verified partners, including major OTAs like Expedia, Agoda, and Airbnb, along with property management systems like protel and Oracle Hospitality. Its wide integration network enables seamless connection across channels and platforms.

CENTROTEL has no verified integration partnerships, limiting its connectivity options. If multi-channel management and integration are priorities, HotelRunner’s extensive ecosystem clearly surpasses CENTROTEL. Edge: HotelRunner.

Which Do Hoteliers Rate Higher: CENTROTEL or HotelRunner?

HotelRunner has a 4.5/5 overall rating, with recent reviews emphasizing its ease of use, support, and feature richness. Its user base includes boutique hotels, villas, and city-center properties, with an average review score of 4.44/5 among hotel segments.

CENTROTEL reports no reviews, ratings, or recent user feedback, making it impossible to assess user satisfaction. Based on current data, HotelRunner’s higher ratings and recent positive reviews give it the competitive edge.

How Much Do CENTROTEL and HotelRunner Cost?

CENTROTEL’s pricing information is unavailable, with no trial, freemium, or monthly options listed. HotelRunner charges a flat $100 per month, with no trial or implementation fees, making its pricing transparent and predictable.

Given the lack of transparent pricing for CENTROTEL, HotelRunner offers clearer value and budget planning options. The cost advantage favors HotelRunner.

What Type of Hotel Should Use CENTROTEL?

• Hotels that want to experiment with unproven booking systems without immediate investment.
• Properties with very specific niche needs that might not require extensive features.
• Small hotels or hostels looking for a simple booking option, provided CENTROTEL can meet their basic requirements.

Not ideal if:

• Your hotel relies heavily on multi-channel distribution or online integrations.
• You need proven reliability and support.
• You prefer platforms with extensive user feedback and regional presence.

What Type of Hotel Should Use HotelRunner?

• Boutique hotels, villas, and city-center properties seeking advanced customization.
• Hotels aiming to increase direct reservations through integrated booking engines.
• Properties that need reliable multi-channel management with proven integration.
• Hotels looking for extensive features like automated marketing, multi-lingual support, and detailed reporting.

Not ideal if:

• Your hotel prefers a very simple, minimal management system.
• You have extremely limited budgets and are okay with trial and error.
• You operate in regions where HotelRunner’s presence or support is limited, although it covers 17 countries.

HotelRunner vs CENTROTEL: The Bottom Line for Hotels

The core difference lies in proven performance: HotelRunner is a well-established, feature-rich platform with a broad global presence and extensive recent reviews. CENTROTEL, without reviews or integrations, offers no clear evidence of effectiveness or reliability, which is risky for active hoteliers.

If your hotel needs a trusted, comprehensive booking engine with proven support, features, and integrations, go with HotelRunner. It provides peace of mind, operational tools, and a track record of satisfied users.

Choose CENTROTEL only if you are exploring new solutions without critical dependence on proven functionality or extensive integrations—though this is a gamble for most hotels.

For most hotels looking to grow direct bookings, streamline distribution, and ensure reliable support, HotelRunner is the definitive choice.