ChargeAutomation Online Check-in vs. Facil:
Which Is Right for You?

The Decision

Choosing the right contactless check-in solution for your hotel hinges on understanding which platform best aligns with your operational needs, guest experience goals, and support requirements. ChargeAutomation Online Check-in by ChargeAutomation and Facil by Facil both aim to streamline guest onboarding, but they differ significantly in maturity, features, and user feedback. Your decision should reflect which solution offers the most value, reliability, and ease of use for your property.

ChargeAutomation leads with a substantial review base, recent positive feedback, and a high user rating. Facil, by contrast, has no reviews or recent data, making it a less proven option. Given the data, ChargeAutomation is the more trustworthy choice to enhance your check-in process.

Is ChargeAutomation or Facil Better for Hotels?

Both ChargeAutomation and Facil seek to simplify contactless check-ins, but ChargeAutomation is a comprehensive platform with 42 reviews and a 4.9/5 customer support rating, reflecting strong user confidence. Facil, with zero reviews, provides no recent feedback to gauge its reliability or effectiveness, making it impossible to assess its suitability.

ChargeAutomation’s features include ID verification, security deposits, upselling, and PMS integration, all backed by extensive hotel industry experience. Facil’s lack of detailed feature data and reviews leaves a significant gap in understanding how well it performs in real-world scenarios.

Are you prioritizing a proven platform with a track record, or are you willing to gamble on an unreviewed solution?

ChargeAutomation vs Facil: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, well-supported online check-in system with automation capabilities, ChargeAutomation is the clear choice. It’s ideal for properties seeking to automate guest verification, payments, and upselling, especially given its 42 reviews and high satisfaction ratings.

If, however, your hotel is exploring new options without urgent needs for proven features or customer support, Facil might seem appealing—though lacking user feedback, its reliability remains unverified. Its suitability is uncertain without reviews or established performance data.

For hotels prioritizing operational efficiency and revenue growth, ChargeAutomation is the safer, more reliable pick. Facil's absence of reviews makes it a risky choice for hoteliers who depend on proven technology.

Is ChargeAutomation or Facil Easier to Use?

ChargeAutomation enjoys a high ease-of-use rating of 4.71/5 based on user reviews, with many praising its intuitive interface and seamless PMS integration. Users describe it as “powerful & extremely easy to use,” with quick onboarding and straightforward workflows.

Conversely, Facil offers no available ratings, reviews, or detailed UI insights, leaving its user experience unverified. Without user feedback, it’s impossible to determine whether Facil’s interface is user-friendly or complex.

Edge: ChargeAutomation.

Which Has Better Features: ChargeAutomation or Facil?

ChargeAutomation boasts 30 unique features, including PCI compliance, multi-processor gateways, ID verification, self-service check-in/out, digital guest portal, and upselling tools. These features directly support contactless, secure, and revenue-enhancing guest interactions.

Facil provides no detailed feature list or unique functionalities, making it impossible to compare directly. Its lack of detailed feature data positions it as an untested option.

Edge: ChargeAutomation.

Which Has Better Customer Support: ChargeAutomation or Facil?

ChargeAutomation’s customer support rating is 4.9/5, with reviews highlighting quick, friendly, and effective assistance. Users appreciate the support team’s responsiveness and knowledge, which reduce onboarding time and resolve issues efficiently.

Facil offers no support ratings or review data, leaving questions about its responsiveness and quality unanswered. Without feedback, assessing its support quality is impossible.

Edge: ChargeAutomation.

Which Has More Integrations: ChargeAutomation or Facil?

ChargeAutomation integrates with 18 verified partners, including prominent PMS and channel managers like RoomRaccoon, Guesty, and Oracle Hospitality. This broad integration ecosystem enhances its flexibility and compatibility with existing hotel systems.

Facil has no verified integrations listed, limiting its interoperability and potential ease of integration into your current tech stack.

Edge: ChargeAutomation.

Which Do Hoteliers Rate Higher: ChargeAutomation or Facil?

ChargeAutomation’s reviews show a high likelihood to recommend at 98%, with hotel segments like vacation rentals and boutique hotels rating it favorably. Its overall rating of 0/5 might be a data error, but the review count and recent positive feedback suggest strong satisfaction.

Facil has no reviews or ratings, making it impossible to determine how hoteliers perceive its performance or value. Its unverified status puts it at a disadvantage.

Edge: ChargeAutomation.

How Much Do ChargeAutomation and Facil Cost?

ChargeAutomation charges a flat monthly fee of $200 with no implementation or trial fees. Its transparent pricing allows hotels to calculate ROI based on its automation and upselling features.

Pricing details for Facil are unavailable, and without a trial or upfront cost info, assessing its value is challenging. Its unreviewed status further complicates cost-effectiveness evaluation.

ChargeAutomation offers clear value for money; Facil’s costs and benefits remain undefined.

What Type of Hotel Should Use ChargeAutomation?

• Hotels that prioritize operational efficiency and automation, such as vacation rentals, boutique hotels, and extended stays.
• Teams that want to reduce manual check-in processes, minimize front desk traffic, and increase revenue via upselling.
• Hotels seeking seamless PMS and gateway integrations for smooth workflows.
• Hotels aiming for a robust, proven contactless check-in platform with high support quality.

Not ideal if you need a highly customizable guest interface beyond standard features or operate in regions where ChargeAutomation's support isn’t available.

What Type of Hotel Should Use Facil?

• Hotels exploring innovative or experimental contactless check-in solutions.
• Small properties or boutique hotels willing to test new platforms without extensive support or reviews.
• Teams looking for automation and review analysis features, provided Facil delivers on those promises.

Not ideal if your hotel requires proven reliability, extensive integrations, or high-quality customer support, given the lack of current review data.

ChargeAutomation vs Facil: The Bottom Line for Hotels

ChargeAutomation is a thoroughly tested, feature-rich platform with a proven track record, making it the safer choice for hotels looking to automate check-in, payments, and upselling. Its extensive integration options and high support ratings further solidify its standing.

Facil, lacking reviews and detailed data, remains an unproven option. Without user feedback, it’s difficult to recommend for hotels prioritizing reliability, support, and proven features.

If you want a reliable, well-supported solution with a track record, choose ChargeAutomation. If you’re willing to experiment without assured performance, Facil might be worth exploring—though risks are high.